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Accessing services in Sutton SOCIAL CARE SERVICES Adult Social Services. Providing care and support when you need it www.sutton.gov.uk
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London Borough of Sutton
Accessing services in Sutton
Social care ServiceSAdult Social Services. Providing care and support when you need it
www.sutton.gov.uk
London Borough of Sutton
Sutton Adult Social Services are responsible for a wide range of social care services for people who need help and support to live independently in their own homes. This leaflet provides information about how you can access these services.
I think I need help. What should I do?If you think you need care at home you should talk to The London Borough of Sutton through First Contact, the number for them is listed at the back of this leaflet.
We will then work with you to find out the best ways of helping you and your carers. An assessment is the way we find out what your needs are. We will involve you as fully as possible in any assessment. Carers are also entitled to their own assessment, you can find out more about these in the leaflet ‘How to get help if you are looking after someone’.
Who can Sutton help?Adult Social Care Services are available to:
Residents of the London Borough of Sutton aged over 18 who need help to look after themselves. This can be due to physical or mental illness, any type of disability or sensory impairment such as being deaf, blind or hard of hearing
Carers who live in the London Borough of Sutton assessed as needing support to help them to look after another adult or dependent child
Even if you are not eligible for health, housing or social care services, staff will be able to give you advice and information about other services that can help.
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London Borough of Sutton
How will Adult Social Services respond to my needs?
EvEry Adult will bE trEAtEd with rESPEct And dignity
Your assessment will be carried out by a care manager. They will look at your needs and your carer’s to see what kind of help and support we can offer.
When you are assessed we will look at:Your ability to look after yourself in your home
Your emotional well-being and that of your carer
Your personal safety and that of your carer
Your cultural and religious needs
The care manager, in consultation with you and your carer, will make a decision about what social care and support services are available to help you live independently in your own home. An agreed care plan will then be produced and you will be given a copy of this.
The care manager can arrange services based on:
1 Your assessed needs; People who are eligible for social care and support services are also entitled to a Direct Payment. Direct Payments are cash payments made by Adult Social Services & Housing (ASSH) directly to people to arrange and buy their own care. This enables them to have more choice, control and independence in meeting their care and support needs.
2 The Council’s eligibility criteria for receiving services. This is in line with the national framework for adult social care called Fair Access to Care Services which ensures that everybody is judged by the same set of standards. Further details about these standards can be found in the ‘Fair Access to Care Services’ leaflet.
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What services can help you with care and support? Sutton Adult Social Services can provide a range of general or specialised services. They can be provided directly by the Council or by voluntary and private organisations that are funded by the Council. These include:
Accommodation Services including shared lives placements (living with a family who provide care and, or support), Supported Housing and Supported Living.
Nursing Care is available if you are unable to remain at home due to needling total care by nursing staff
Home care services that can help you with your personal care and basic everyday tasks in your own home
START – the Short Term Assessment and Reablement Team. They are homecare workers who are highly trained in enabling people to regain skills and independence.
Day services and resource centres where you can meet new people, receive care, obtain health advice or take up new learning opportunities
Respite Care to give carers a break for a few hours or longer
The Occupational Therapy team who can advise on how you can maintain your independence at home and work
Meal on Wheels who can deliver a hot meal to your home
Safecall, a community alarm response service providing help and advice 24 hours a day and a Mobile Response Service where someone will come to your home in an emergency
The Telecare Service that provides a range of monitoring sensors to help you live safely and securely at home
Extra Care Sheltered Housing providing accommodation with care and support which can help you to stay independent
Residential Care is available if it becomes unsafe for you to remain at home on your own. We will do all we can to enable you to stay in your home
Community Support Services for people with learning disabilities to enable them to develop their social living skills, to improve or maintain their health and to lead independent fulfilling lives as members of their community
Personal Assistants to support you to access employment, education, health services and leisure opportunities
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London Borough of Sutton
London Borough of Sutton
Will I have to pay? You may be charged for your social care but only after an individual assessment of your ability to pay; this will be arranged before your service begins. The assessment is based on guidelines that all councils must use when charging for care services. Your charge will be a contribution to the care, not the full cost. For more details see the ‘How we Charge for Social Care Services’ leaflet.
How to get in toucH To apply for an assessment call First Contact who will put you in touch with staff that will be able to help you
FirSt contAct Adult Social Services and Housing (ASSH) London Borough of Sutton Civic Offices St Nicholas Way Sutton SM1 1EA
Tel 020 8770 6080 Fax 020 8770 4347 Mini 020 8770 5178 Email [email protected]
Other Useful Numbers:
AdvocAcy
If you have a problem getting the help that you feel you need, a friend or relative may be able to help you. You could also have help from an advocacy service. These organisations employ experienced staff who will be able to help you to represent your views and wishes. There is a range of organisations providing advocacy in Sutton:
AdvocAcy PArtnErSFor people with learning difficulties and for elderly and disabled people McMillan House, 54 Cheam Common Road, Worcester Park, KT4 8RH Tel 020 8330 6644 Fax 020 8330 6622 Email [email protected]
AgE concErn Sutton borough AdvocAcy ProjEctGranfers Community Centre, 73-79 Oakhill Road, Sutton, Surrey SM1 3AA Tel 020 8770 4091 Email [email protected]
PEoPlE FirSt SElF AdvocAcy For people with learning disabilities 3rd Floor, 299 Kentish Town Road, London, NW5 2TJ Tel 020 7485 6660 Email [email protected] Web www.peoplefirstltd.com
Sutton AdvocAcy For MEntAl hEAlth14 The Beacon Grove, Carshalton High Street, Carshalton, Surrey, SM5 3BA Tel 020 8773 3692
London Borough of Sutton London Borough of Sutton
coMMunity And voluntAry SEctor orgAniSAtionS
Sutton cEntrE For voluntAry SErvicE (ScvS)Tel 020 8644 2867 Fax 020 8641 5753 Web www.suttoncvs.org.uk
cArErS
thE cArErS dEvEloPMEnt unit london borough oF SuttonCommunity Services Civic Offices, St Nicholas Way, Sutton SM1 1EA Tel 020 8770 4547 Fax 020 8770 5247 Mini 020 8770 5178
If you are a carer and would like to have an assessment please get in touch with First Contact Adult Social Services & Housing (ASSH) Tel 020 8770 6080 Fax 020 8770 4391 Mini 020 8770 5178
The Carers Emergency Home-Based Respite Service provides cover for carers in the event of an unforeseen emergency Tel 020 8770 5000
Sutton cArErS cEntrEProvides a focal point for information, advice and support to carers. Tel 020 8296 5611 Email [email protected]
diSAbility inForMAtion
Sutton Centre for Independent Living and Learning (SCILL) SCILL Disability Information 3 Robin Hood Lane Sutton, SM1 2SW Tel 020 8770 4056 Fax 020 8770 4061 Minicom 020 8770 4046 Email [email protected] Web www.scill.org.uk
EquiPMEnt
intEgrAtEd coMMunity EquiPMEnt SErvicE (icES)Tel 020 8770 4446
hEAlth
Sutton And MErton PriMAry cArE truStThe Trust have produced a Guide to Local Health Services leaflet and handy information card which contains up to date information on local health services as well as useful contact numbers and information about the trust.
If you would like a printed copy of the leaflet, please contact the Communications Department
Tel 020 8296 2406 Email [email protected] Web www.suttonandmerton.nhs.uk Or contact your own General Practice.
houSing
houSing AdvicETel 020 8770 5800
houSing bEnEFitTel 020 8770 5444
houSing And rEgEnErAtion cuStoMEr SErvicES tEAMFreephone 0800 195 5552
For roundShAw rESidEntSFreephone 0800 328 7298
nhS dirEctTel 0845 4647
London Borough of Sutton London Borough of Sutton
London Borough of Sutton London Borough of Sutton
PAtiEnt AdvicE And liAiSon SErvicE (PAlS) If you would like to find out information about local health services
St gEorgE’S hEAlthcArE nhS truSt PAlSTel 020 8725 2453 Email [email protected]
South wESt london And St gEorgE’S MEntAl hEAlth truSt PAlS Tel 020 8682 5915 Email [email protected]
St hEliEr hoSPitAl PAlSTel 020 8296 2508 Email [email protected]
Sutton And MErton PctTel 0800 085 3182 Email [email protected]
MonEy And bEnEFitS
bEnEFitS Enquiry linE For diSAblEd PEoPlE And thEir cArErSFreephone 0800 88 22 00 Textphone 0800 24 33 55
PEnSionS crEdit clAiM linE For PEoPlE ovEr 60Tel 0800 991234
dEPArtMEnt oF work And PEnSionS, diSAbility bEnEFitS unitHelpline 0845 712 3456 Textphone 0245 722 4433
jobcEntrE PluSSwitch 020 8652 500 Fax 020 8652 5018
citizEnS AdvicE burEAuSutton Central Library, St. Nicholas Way, Sutton, SM1 1EA Tel 08701 288 070 Appointments and Advice 020 8405 3552
AgE concErn Sutton boroughTel 020 8770 4090
SuPPorting PEoPlE tEAMThe Council’s Supporting People team can provide information about all Supporting People services, including referral and access arrangements. There is also a Directory of Supported Housing and Sheltered Housing Services available on the Council’s website Tel 020 8770 4219 Email [email protected] Web www.sutton.gov.uk
Sutton MEncAPThe voice of learning disability Tel 020 8647 8600 Email [email protected]
London Borough of Sutton
www.sutton.gov.uk
