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Information System at Domino's

Date post: 12-Apr-2017
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INFORMATION SYSTEM GROUP-2 RollNo . Name UM1500 7 Priyanshu Singhal UM1501 6 Chandan Das UM1502 0 Gautami Pati UM1502 1 Harish V UM1502 2 Himanshu Chugh UM1502 7 Kunal Talwar Busines s Model Goals & Objecti ves TPS MIS DSS ERP SAP CRM SIS
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Page 1: Information System at Domino's

INFORMATION SYSTEM

GROUP-2RollNo. NameUM15007 Priyanshu SinghalUM15016 Chandan DasUM15020 Gautami PatiUM15021 Harish VUM15022 Himanshu ChughUM15027 Kunal TalwarUM15033 Pratik PoddarUM15036 Priya Ranjan MohantyUM15038 Rahul JainUM15043 Saniya JeswaniUM15053 Sonali Sukla

Business

Model Goals &

Objective

s TPS

MIS DSSERP

SAPCRM

SIS

Page 2: Information System at Domino's

Brief Introduction: Founded in 1960 and operates in

70 countries. Simple business model of delivering

quality pizza in a timely manner. Delivery oriented store design

which requires low capital. Profits are largely from royalties

through franchisee stores. Domestic stores, Distribution and

International Business. Orders can be placed in store,

online or by phone.

Page 3: Information System at Domino's

MIS

ERP(ENTERPRISE RESOURCE

PLANNING)

CRM(CUSTOMER RELATIONSHIP

MANAGEMENT)

TPS(TRANSACTION PROCESSING

SYSTEM)

DOM(Dominos Voice activated ordering system)

TALEO(Enterprise Recruiting solution)

INFORMATION SYSTEMS

PULSE(Point of Sale System)

Page 4: Information System at Domino's

Taleo - Enterprise Recruiting Solution

More than 3,800 organizations use Taleo, including 47 of the Fortune 100 and over 3,000 small and medium sized businesses.

Mainly used for talent acquisition and performance management, in 200 countries and territories.

Known for its strong configurability and usability.

Taleo runs on a world-class infrastructure and offers 99.9% availability.

Taleo's Talent Grid harnesses the resources of the Taleo community of customers, candidates, and partners to power the talent needs of companies around the world.

Page 5: Information System at Domino's

Quickly and cost-effectively attract, assess, hire and onboard the majority of its hourly-based employees worldwide.

Decentralized hiring process

Paper stock of interview guides

Sent to a central location

Did not have an

automated system

HR department

faced problems

Initial Model

Page 6: Information System at Domino's

KEY FEATURES Anywhere, anytime recruiting Social sourcing Reporting and analytics Screening and assessments Interview and offer management Employment branding and career site

KEY BENEFITS Improve quality of hire by 33 percent Improve process efficiency by as much as 50 percent Save millions in recruiting costs

Page 7: Information System at Domino's

Benefits with Taleo

Taleo

Time Keeping

Increase Sourcing

Reducing Turnover

Streamline Process

Cutting Cost

Page 8: Information System at Domino's

DOM - voice-activated ordering assistant

1

• Domino's, in partnership with CP+B and Nuance, created and launched a voice controlled pizza ordering assistant named Dom on their iPhone and Android mobile app.

• Has already crossed half a million orders since its 2014 launch in Dominos

2

• It contributed to the company’s milestone of 50% of sales coming from digital platforms. 

• Accurate and cheaper than a standalone application

3

• Dom can take ,carry out and deliver order, suggest additions to your order, and even find coupons for you.

• Dom allows you to order pizza simply by asking for it, instead of tapping through a series of menus

Page 9: Information System at Domino's

Online Ordering Cost effective and Efficient system Customers browse the menu, select the pizza & place

the order Once order is placed, the system sends a note to the

nearest outlet with the order details Flexible, time saving and less error prone If any wrong order is made by the customer, the money

is reverted back to the respective account after using credit card

The system allows for online customisation and ordering Order tracking system allowing online updates of a

pizza’s progress. Sales increased by 23% Revolutionized the pizza industry

Page 10: Information System at Domino's

Online Ordering Flow

Domino’s Mobile App

Page 11: Information System at Domino's
Page 12: Information System at Domino's

Ordering Over Phone

Call to order

• Order is taken over phone where the customers give every detail of their requirements.

Confirmation

• A call is received on the customer’s number to confirm the order placed.

Delivery

• Freshly prepared pizza is delivered within about 20 mins of placing the order.

Page 13: Information System at Domino's

Pizza Tracker.. How does it work?

Each order is tracked, by order number, bar code or status. You place your order, and the clock starts ticking.

The order displays on a screen for cooks to prepare. Once the pizza is made and in the oven, the cook indicates that it is done and it both disappears from the display and tracks that the preparation stage is complete.

The next display is for the person that cuts the pizza, put it in a box and sets it up for delivery. Again, as the task is completed, the order is timestamped.

The next person is a supervisor that assigns the delivery to a driver, or the driver signing out with the pizza. Either way, the time of the event is again tracked.

The real goal of the system is for upper management to be able to track service levels within each restaurant - but once the data is available real time, why not make it available to customers, and cut down on complaint phone calls: "Where's my pizza”?

Page 14: Information System at Domino's

Domino’s Pizza Tracker

Page 15: Information System at Domino's

Updating data in demand planning software

Calculation of forecast by using existing data

Result: Suggestions of safety stock, order QTY, order period etc. generated

Approval of estimates and forwarding the same to Dominos ERP system to execute them further

Organizing Demand Forecasting

Page 16: Information System at Domino's

Issues with previously used forecasting methods

Previously relied on desktop tools like ‘excel’ for forecasting

Ordered extra “safety stock” leading to wastage

Perishable items spoilt easily

Extra freight charges at the last moment

Page 17: Information System at Domino's

Point of Sale System- PULSE

Proprietary of Dominos Improves customer service, reduced mistakes,

shorter training systems PULSE performs some functions like

Touch Screen Interface Maintaining Sales Figures Compiling customer information Improved Administrative and Reporting Ability Delivery driver routing system improving

efficiency of delivery

Page 18: Information System at Domino's
Page 19: Information System at Domino's

PULSE Evolution Thin client model Networked workstations with little independent

processing power Collected data and send them over the Internet to

powerful PCs for processing Easier to update and secure Inexpensive

Page 20: Information System at Domino's
Page 21: Information System at Domino's

Hyper V-Windows Server Virtualization

Dominos pizzas makes and delivers more than 1 million pizzas everyday.

Hyper V provides support to PULSE Hyper V can create virtual machines on x86-64

systems.  Store servers are critical to receiving orders,

taking payments and scheduling staff Domino’s is running Hyper-V on 1,500 servers in

US stores and a few dozen internationally. 

Page 22: Information System at Domino's

Hyper V-Windows Server Virtualization

The Hyper-V server role in Windows Server lets you create a virtualized server computing environment where you can create and manage virtual machines

You can run multiple operating systems on one physical computer and isolate the operating systems from each other

With this technology, you can improve the efficiency of your computing resources and free up your hardware

Page 23: Information System at Domino's

Benefits

Hyper V

Better reliability and

performance of store servers

improves online-ordering process

Increased IT efficiency reduces

management costs

Lower licensing costs helps

boost franchisees’ bottom lines

Page 24: Information System at Domino's

End Results Satisfied, happy

customers Increase in

evangelists Recognised for fast

and efficient delivery services

Page 25: Information System at Domino's

Thank You


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