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Information Technology @ MSU Through the eyes of the users! Dewitt Latimer, Ph.D. Chief Information Officer [email protected]
Information Technology @ MSU
Through the eyes of the users!
Dewitt Latimer, Ph.D. Chief Information Officer
Updates from Sept Town Hall • Research Computing • Chief Technology Officer Search • Finalized ITC Org • Planning and Programs Office • IT Governance • Login/Password taskforce • Wireless
Research Computing
• Looking to establish visioning committee and funding model working group. – Volunteers and
nominations of research faculty to [email protected]
CTO Search Kurt Eckert CTO Ashland Univ Nov 19th
Thomas Lamb Director IT Infrastructure East Carolina Univ Nov 14th
montana.edu/itcenter/CTOsearch
MSU Enterprise Chief Information Officer
Dewitt Latimer
User Support Services Associate CIO Matt Rognlie (Customer-‐Facing Services)
Planning and Programs Office & Business OfficeDirector Anne Milkovich(Back-‐Office Support)
Enterprise Infrastructure Chief Technology Officer and Associate CIO
(Enterprise Architecture & Roadmap)
Infrastructure Services & OperationsDirector Adam Edelman(Back-‐End Infrastructure)
Research Computing CenterDirector Gwen Jacobs
(Independent Center under CIO)
Finance & Accounting
JoAnn ChristensenRaLea HarbrigeStudent Workers
Planning & Program ManagementMaggie HallEllen HallVacancy
Network AdministrationColin DanielVacancyVacancy
System AdministrationCherie Eck
Martin BourqueChuck Hatfield
Mike HallMike HitchJeff KimmJacob HahnLisa Bogar
CommunicationsDavid ZeterVicky LundCindy TirrellDale HardingRobb Daniels
Student Workers
Information SecurityJustin Van AlmeloBrandon Hardin
OperationsManagementRod LaaksoVacancyVacancy
OperationsManagementRod LaaksoVacancyVacancy
HelpdeskGary ParkerSam Taylor
Jestin SpannringKathy Kelliher
Student Workers
HelpdeskGary ParkerSam Taylor
Jestin SpannringKathy Kelliher
Student Workers
Student LabsCarol ShannonStudent Workers
Classroom Technology
Brendon PackwoodAdam DrakeVacancy
Desktop SupportDan Marsh
Brad HaderlieReeves PetroffPat WidhalmPatrick BaciuJohn Watters
Vacancy
Computer StoreKevin ThaneJoe DaltonVida LandaLyle Williams
Student WorkersTelephone &
Faculty ServicesSylvia SparkmanSilvia HarringtonStudent Worker
HR & AdministrationMichelle LarsenDorie Seymour
MSU PresidentWaded Cruzado
MSU ProvostMartha Potvin
4 CampusIT Governance
Security Officer
University Council
Information Security Project Management Service Management
Administrative SystemsDirector Roger Van Andel(both front & back-‐end)
Database AdministrationJerry SpicherDerek Kowalke
Vacancy
Enterprise InformationPaul LambethTom HoffmanSteve Dysart
Angela HoffmanSteve ScarffDon Oswald
Tom MarchwickDeb FelkeyJason RosenBill MartinVacancy
MSU Enterprise Chief Information Officer
Dewitt Latimer
User Support Services Associate CIO Matt Rognlie (Customer-‐Facing Services)
Planning and Programs Office & Business Office Director Anne Milkovich(Back-‐Office Support)
Enterprise Infrastructure Chief Technology Officer and Associate CIO
(Enterprise Architecture & Roadmap)
Infrastructure Services & OperationsDirector Adam Edelman(Back-‐End Infrastructure)
Research Computing CenterDirector Gwen Jacobs
(Independent Center under CIO)
Finance & Accounting
JoAnn ChristensenRaLea HarbrigeStudent Workers
Planning & Program ManagementMaggie HallEllen HallVacancy
Network AdministrationColin DanielVacancyVacancy
System AdministrationCherie Eck
Martin BourqueChuck Hatfield
Mike HallMike HitchJeff KimmJacob HahnLisa Bogar
CommunicationsDavid ZeterVicky LundCindy TirrellDale HardingRobb Daniels
Student Workers
Information SecurityJustin Van AlmeloBrandon Hardin
OperationsManagementRod LaaksoVacancyVacancy
OperationsManagementRod LaaksoVacancyVacancy
HelpdeskGary ParkerSam Taylor
Jestin SpannringKathy Kelliher
Student Workers
HelpdeskGary ParkerSam Taylor
Jestin SpannringKathy Kelliher
Student Workers
Student LabsCarol ShannonStudent Workers
Classroom Technology
Brendon PackwoodAdam DrakeVacancy
Desktop SupportDan Marsh
Brad HaderlieReeves PetroffPat WidhalmPatrick BaciuJohn Watters
Vacancy
Computer StoreKevin ThaneJoe DaltonVida LandaLyle Williams
Student WorkersTelephone &
Faculty ServicesSylvia SparkmanSilvia HarringtonStudent Worker
HR & AdministrationMichelle LarsenDorie Seymour
MSU PresidentWaded Cruzado
MSU ProvostMartha Potvin
4 CampusIT Governance
Security Officer
University Council
Information Security
Administrative SystemsDirector Roger Van Andel(both front & back-‐end)
Database AdministrationJerry SpicherDerek Kowalke
Vacancy
Enterprise InformationPaul LambethTom HoffmanSteve Dysart
Angela HoffmanSteve ScarffDon Oswald
Tom MarchwickDeb FelkeyJason RosenBill MartinVacancy
Users
Services
Service Man
agem
ent
Project M
anagem
ent
Planning and Programs Office • Working with campuses to develop
the Enterprise IT Strategic Plan • Enterprise plan is also the unit plan
responding to Bozeman strategic plan
• Researching processes, practices, software support with other institutions
• IT initiatives and major implementations going forward will be supported by the PPMO
Proposed University IT Governance
Proposed Bozeman IT Governance
MSU Bozeman IT Council
TLTR Research Enterprise IT Directors •••
Common Identification & Password Taskforce • Implement 4-campus policy
which recognizes the login standard, and require exceptions to it to be vetted through the CIO’s office.
• Standardize on a single authoritative 4 campus AuthN infrastructure.
• Better integrate NetID/password process into student and employee on-boarding process.
• Implement Web Single Sign On (WebSSO).
• Support for federated AuthN technologies such as InCommon.
Campus • Core controllers
replaces – Redundant – Higher performance
• Rate limits lifted • Simplified SSID and
login process – MSU-Guest & MSU – MSU-Secure – eduroam
• Library, Montana Hall, SUB
• Assessing the balance of buildings on campus
• Need input on building prioritization
New Discussions
Campus Wide-Area Network
• No redundancy to the east • Paying too much for commodity • No redundancy
in local loop
Empowering staff and faculty to optimize mission support success through long-term, sustainable changes based on thorough data collection and campus input. www.montana.edu/openmsu
• Recommendations phase on track, scheduled for completion Nov 9
• Look forward to participating in designing and implementing approved (funded) IT-enabling solutions
Campus e-mail • Students off on Gmail • 20+ email servers on
campus • Some departments living
in gmail.com • No standard for campus
calendaring or collaborative tools
• Aging campus Exchange system needs to be addressed
• Exchange 2007 • Small quotas
IP Address Management
• IPAM Appliance – Fault tolerant – Delegated authority for
TLD – Secure
• Ratio of Static to Dynamic Addresses
• Use of Public Addresses vs. Private
• Private IP Address Allocation Map
• IPv6 readiness
Decentralized IT Staff • A number of departmental IT support staff have been
hired over the last 10 years to meet technology needs NOT being supplied by ITC (real and imagined).
• Each person/each group is largely autonomous meeting the needs of their department as they see fit.
• Many times there is no coordination even within the same college.
Decentralized IT Staff • The decentralized approach often leads to:
– Duplicate efforts – Inefficiently allocated support resources – Inconsistent adherence to university IT standards – Inconsistent user experiences – Unnecessary risk from security breaches – Lack of accountability
Decentralized vs. Distributed IT Support Staff • Having support staff in the “field” is a good thing
– local staff knowing local needs
• We need them to focus on “core differentiators”; services that add value to the mission of the department. – laboratory & bench top computing, research computing,
application and web development, etc.
• We need departmental staff to be part of the larger whole; to be aligned with university policy and directions but serving the local needs.
What does IT look like in the eyes of MSU users?
What SHOULD it look like?
