DatasheetIBM Commerce

Information Technology (IT) Job Skills and Competencies FrameworkJob families and competencies defined to meet end-to-end needs within IT industry

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IBM recognizes that organizations’ IT function faces some of the most dynamic talent and skills management issues of any organization and functional group. These issues may appear tactical, but can also have wide ranging impact on the successful and continuing operations of the overall business. Through a structured approach to capturing the skills and talent required, you can capture, recognize and manage risk against such issues as: • Major product version updates • Mission critical infrastructure operations • Security management and updates • Vendor certification and support • Compliance (regulatory, security, ISO/CMMI, etc.) • Application development and support • Changing contractor population • Outsourced vendor services

In an organization it may be easy to answer a question such as “how many printers do we have?” or “where are they?”, but the same cannot be said when asked about knowledge, skills or people. By using the IT Job and Competency Framework, you will be able to lay a foundation for answering:

• How many people and who are the ones that can implement the mission critical failover procedure?

• What is our mission critical knowledge and how much of that institutional memory resides in our contract workforce?

• What skills based SLAs can we drive our outsource vendors to deliver?

• What’s our capability to migrate from one version of a technology to the next?

For more than 20 years, the IBM Kenexa Talent Frameworks has been deployed in many organizations to help them - either independently or as part of a larger HR strategy - improve learning, development and performance of a company’s most critical components. Using the content library is a rapid and robust way to customize your organizationally aligned competencies and job profiles.

IBM offers Job Skills & Competencies across 20 different industries. This is but one of those libraries. IBM Kenexa offers complete solutions to support your Talent Management requirements including cloud based software to manage your workforce Job Skills & Competencies, Employee Self-Assessment, Manager Assessment, Skills Gap analysis and more.

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IBM Kenexa Talent frameworks for Information Technology (IT) Industry

4 All Jobs Architecture & Types of Skills

5 Summary of all Job Families/counts in IBM Kenexa Talent Framework

6 What are the Newest Job Families in the IBM Kenexa Talent Framework

7 Job Titles (443+) in the Framework

17 Competencies for IT Tools & Methodologies (Sample)

Software Developer - Sample Job 18 Job Band 19 Skills + Competencies at Core, Functional and Technical levels Web Software Design Skill 20 Competency Proficiency Levels and Behaviors 21 Learning References 22 SMART Goals / Development Statements 23 Coaching Tips 23 Interview Questions

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– Job/Role specific knowledge– Job/role skills inventory– Used for skills assessment

– Specific job tasks – Specific equipment tasks– Safety best practises

– Functional Strategy– Key job skills

– Reflects management style– Reflects the leadership pipeline– Reflects teaming skills

nt

Inter

LeadershipManageme

Businesspersonal

– Applicable to all roles– Reflects strategy and culture– Supports selection and hiring

Technical—Task Specific

Job Technical

Job Functional

Core

Jobs Competency Architecture

Types of Skills & Competencies

Job Profile

Behaviors SMARTGoals

Interview Questions

Skills and Competencies

Coaching Tips

Learning Resources

Perfor erators

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NOW: 21 Job Families NOW: 21 Job Families

NEW:

* Business Analytics 10

* Big Data Computing 10

* Mobile Computing 10

18 Job Families

Job Family Name # of Jobs

IT Functions:• Application Services• Application Services-Specialized• Business Unit/Customer Support• Cloud Computing• Computer Operations• Corporate Functions• Data Management• Infrastructure Management• ITIL• IT Security• IT Service Management• IT Technology Tools• Network Services• Program/Project Management• Social Networking Services• Systems Management• Technology Dev. & Architecture• Website Content Management

3428222934163131616197211039183519

414 Jobs

Job Descriptions, profile, primary responsibilities and expected proficiency

levels for incumbents in the role.

Job

Mod

els

685 Competencies

Technical-ITTechnical-Tools/ProductTechnical-OtherCore/Foundational Business, Individual, Management and LeadershipFunctional

Each Competency with 4 Levels of Proficiency defined by 21 unique behavioral descriptions

Level 1: Basic understandingLevel 2: Working experienceLevel 3: Extensive experienceLevel 4: Subject matter depth/breadth

2062185898

105

Mapped to each unique competency tool for applying your framework:

• Learning References• Interview Questions• Development Goals• Coaching Tips• Performance Writing Assistance

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NEWEST JOB FAMILIES & JOBS

Business AnalyticsDefinition, gathering, analysis and interpretation of data related to business intelligence and performance. Implementation and support of applications, infrastructure and technologies for gathering, analysis of business relevant data as well as forecasting future trends.

Big Data ComputingDesign, development and support of applications, very large databases and infrastructure for storing structured and unstructured company data and for use in analyzing business activities, detecting patterns and reporting trends.

Mobile ComputingDesign, development and support of mobile applications for a BYOD (Bring Your Own Device) environment that allows access to corporate information through a variety of mobile devices.

n Business Analytics Directorn Business Analytics Managern Business Analytics Consultant, Mastern Business Analytics Consultantn Data Mining Specialist, Seniorn Business Analytics Software Specialist, Seniorn Business Analytics Architect, Seniorn Business Analytics Developer, Seniorn Business Analytics Software Specialistn Business Analytics Developer

n Chief Data Officer - Big Datan Big Data Managern Data Scientist - Big Datan Application Architect - Big Datan Application Developer, Senior - Big Datan Data Architect - Big Data n Data Visualization Specialist, Seniorn Application Developer - Big Datan Data Engineer - Big Datan System Administrator - Big Data

n Mobile Services Directorn Mobile Applications Manager, Groupn Mobile Applications Specialist, Mastern Mobile Technologies Specialist, Mastern Mobile Application Developer, Seniorn Mobile Security Specialist, Seniorn Mobile/BYOD Support Specialist, Senior n Mobile Application Developern Mobile Device (BYOD) Support Specialistn Mobile Device (BYOD) Administrator

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Job Family and Job Titles

Job Family

Application ServicesBusiness analysis, application design, development, integration and delivery and application maintenance and support functions

Job Title

n Director of Application Servicesn Director of Consulting Servicesn Application Architect, Mastern Application Developer, Mastern Group Application Managern Business Systems Consultantn eBusiness Consultantn Group Project Manager (AS)n IT Product Managern Application Architectn Web Application Architectn Application Developer, Seniorn Web Application Developer, Seniorn Application Managern Business Systems Analyst, Seniorn Client/Server Programmern Documentation Specialist, Seniorn eBusiness Specialist, Seniorn Systems Integratorn Project Manager (AS)n Release Manager (Applications)n Testing Specialist, Seniorn User Interface Specialist, Seniorn Application Developern Web Application Developern Project Team Leader (AS)n Business Systems Analystn Client/Server Programmer, Juniorn Testing Specialistn User Interface Specialistn Application Developer, Juniorn Application Librariann Business Systems Analyst, Juniorn Client/Server Programmer, Trainee

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Application Services - SpecializedBusiness analysis, application design, development, integration and delivery and application maintenance and support function for Customer Relationship Management applications and systems.

Business Unit/Customer SupportInternal or external customer service and relationship management, first line of support, desktop technology support and help desk, site support functions

n Business Development Director - Enterprise Consultingn Sales Director-Enterprise Information Managementn Business Analyst, Senior - ERPn Basis Consultant - ERPn CRM Specialist, Mastern ERP Specialist, Mastern Solution Architect-ERPn Solution Architect, Senior - ERPn Technical Quality Manager -ERPn Business Analyst - ERPn BI Solution Engineer - ERPn CRM Architect, Seniorn CRM Integration Specialist, Seniorn ERP Analyst, Seniorn ERP Programmer, Seniorn Implementation Consultant - ERPn Network Engineer - ERPn Presales Engineer-ERPn Quality Engineer - ERPn Software Engineer - Relational Database Management System (RDBMS)n Technical Consultant - ERPn Transportation Management Consultantn CRM Business Data Analystn ERP Programmern Implementation Specialist - ERPn Technical Support Specialist - ERPn CRM Application Administratorn ERP Analyst, Junior

n Director of Business Unit Supportn CallCenter Architectn Customer Support Consultantn Decision Support Consultantn Field Support Managern IT Generalist, Seniorn Help Desk Managern Relationship Managern CallCenter Specialistn Consultant, Seniorn Customer Support Specialistn Decision Support Specialistn EDI Coordinatorn Field Support Specialist, Senior

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n IT Generalistn Help Desk Specialistn Site Managern EDI Supportn Field Engineer, Softwaren Help Desk Specialist, Juniorn PC Specialistn Field Support Specialist, Junior

n Director of Cloud Computing Operationsn Director of Cloud Servicesn Cloud Computing Application Architect, Seniorn Risk & IT Compliance Manager - Cloud Computingn Cloud Resource Managern Cloud Integration Architect, Seniorn Cloud Integration Engineer, Seniorn Cloud Computing Infrastructure Architect, Seniorn Cloud Security Architect, Seniorn Product Manager - Cloud Computingn System Engineer, Senior - Cloud Computingn Cloud Computing Application Architectn Cloud Computing Solution Architectn Cloud Integration Architectn Cloud Computing Infrastructure Architect n Cloud Integration Support, Seniorn Cloud Security Architectn Cloud Security Engineer, Seniorn System Engineer - Cloud Computingn Software Engineer, Senior - Cloud Computingn Systems & Network Administrator - Cloud Computingn Cloud Storage Systems Engineer, Seniorn DataCenter Facilities Techniciann Cloud Integration Engineern Cloud Integration Support Specialistn Cloud Resource Management Techniciann Cloud Security Engineern Software Engineer - Cloud Computingn Cloud Storage Systems Engineer

Cloud ComputingWeb-based service model for delivering and implementing information technology services.

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n Director of Human Resourcesn Director of Training & Developmentn Budget Administration Managern IT Competency Program Managern Contracts-Vendor Managern Finance & Administration Managern Staff Development Consultantn Training Manager (IT)n Workflow Architectn Budget-Finance Specialistn Competency Specialistn Contracts-Vendor Specialistn Training Specialist (IT)n IT Competency Program Administratorn IT Administrative Assistantn IT Training Administrator

n Director of Organizational Datan Business Intelligence Architectn Data-Information Architect, Mastern Database Consultant, Mastern Data Warehouse Architect, Seniorn Data Warehouse Managern ETL Architectn Project Managern Information Architectn Data Warehouse Auditorn Business Intelligence Developer, Seniorn Database Administrator, Seniorn Database Developer, Seniorn Database Managern Data Managern Data Stewardn ETL Developer, Seniorn Information Analystn Information Scientistn Data Modelern Business Intelligence Developern Data Administratorn Database Administratorn Database Analyst, Juniorn Database Developern Data Transformation Specialistn Data Warehouse Developer

Corporate FunctionsTraditional corporate functions employed within IT organizations: budgeting, financial and contracts management, audit, compliance, human resources, training & development.

Data ManagementData standards and procedures, warehousing, design and development of logical and physical data models and databases, distributed data management, information management functions

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n ETL Developern Information Analyst, Juniorn Data Modeler, Juniorn Database Librarian

n Enterprise Infrastructure Directorn Capacity Planner, Seniorn Directory Services Administration Managern E-Mail Administration Managern Infrastructure Architect, Mastern Infrastructure Configuration Managern Middleware Administration Managern Office Systems Managern Software Systems Managern Asset Managern Capacity Plannern Configuration Management Analystn Directory Services Specialistn Middleware Specialistn Network Engineern Office Systems Specialist, Seniorn Performance & Tuning Specialist, Seniorn Software Specialist, Seniorn Systems Administrator, Seniorn Telephony Specialistn Web Infrastructure Managern E-Mail Administratorn Equipment Specialistn Hardware Service Techniciann Middleware Administratorn Office Systems Specialistn Performance & Tuning Specialistn Systems Administratorn Software Specialistn Infrastructure Administratorn Software Administrator

n ITIL Service Management Directorn ITIL Consultant, Seniorn ITIL Project Managern ITIL Specialistn ITIL Service Support Managern ITIL Specialist, Junior

Infrastructure ManagementDesign, development and support of technology infrastructure, hardware, software and office systems support and distribution, systems performance management and technology integration functions

ITILImplementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of Information Technology Infrastructure Library.

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IT Service ManagementDevelopment, implementation and management of business aligned IT services. Service Level management.

IT Technology ToolsThis job function contains pseudo jobs which enable the inclusion of technology tool competencies in the IT framework data files. Technology Tool competencies are typically not associated with any given job profile.

Network ServicesNetwork architecture and operations, telecommunications infrastructure design and development, network support and services, technology integration, and network capacity planning for voice, data and video communications

n Service Management Directorn Service Delivery Managern Service Establishment Managern Service Strategy Managern Availability Managern Service Capacity Managern Change Managern Financial Manager (IT)n Incident Managern Problem Managern Process Managern Process Consultantn Release Manager (Services)n Service Assurance Managern Service Managern Service Management Consultantn Service Support Managern Problem Management Specialistn Service Analyst

n Technology Tools for Application Developmentn Technology Tools for Database Managementn Technology Tools for Systems Hardware and Software Managementn Technology Tools for Telecommunicationsn Technology Tools for Data Center Operationsn Technology Tools for Miscellaneous Tasksn Technology Tools for Systems Project Management and Security

n Director of Telecommunications Servicesn Network Architect, Mastern Network Planning Managern Project Manager (NS)n Telecommunications Consultantn Telecommunications Managern Communications Software Specialistn Network Managern Network Planning Analyst, Seniorn Telecommunications Specialist, Seniorn Voice Networks Specialistn Wireless Networks Specialist, Seniorn Telecommunications Equipment Specialistn LAN Administratorn Network Operatorn Network Support Specialist

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Computer OperationsOperation of data center production systems and equipment, production scheduling and control, reports distribution, service level support, backup, recovery, capacity and disaster recovery planning functions

n Network Services Coordinatorn Telecommunications Specialistn LAN Administrator, Juniorn Network Administratorn Network Technician

n Director of Computer Operationsn Disaster Recovery Directorn Computer Operations Consultantn Disaster Recovery Managern Project Manager, Senior (OP)n Production Support Managern Change Control Specialistn Computer Operations Managern Computer Operator, Seniorn Disaster Recovery Specialistn Disaster Recovery Specialistn Data Storage Specialist, Seniorn Output Services Managern IT Production Support Specialist, Seniorn Site Operations Managern Technology Specialist, Seniorn Computer Operatorn Disaster Recovery Specialist, Juniorn Data Storage Specialistn Operations Analystn Output Services Specialist, Seniorn Output Services Supervisorn IT Production Support Specialistn Schedulern Storage Library Supervisorn Technology Specialistn Change Control Administratorn Computer Operator, Juniorn Disaster Recovery Administratorn Peripheral Equipment Operatorn Operations Librariann Output Services Specialistn Production Administratorn Data Storage Administrator

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Program/Project ManagementPolicies and standards for in-house programs and projects, cross-functional project management support and coordination, and business process support functions

IT SecurityPhysical and electronic protection of data: access control, intrusion detection, virus protection, certification, audit, incident response, security engineering, development and implementation of security policies and procedures

Systems ManagementManagement of technology assets and processes, business systems planning, financial and contracts management, audit, compliance, methods, processes and quality assurance functions

n Project Office Directorn Business Process Managern Project Management Program Managern IT Program Managern Project Management Specialist, Seniorn Project Manager Generalistn Business Process Specialistn Project Analystn Project Management Specialistn Project Lifecycle Specialist

n Chief Information Security Officern Information Security Architect, Mastern Data Privacy Officern Information Security Risk Managern Security Architectn Information Security Administration Managern Information Security Specialist, Seniorn Web Abuse Specialist, Seniorn Information Security Administrator, Seniorn Information Security Assurance Specialistn Security Analyst, Distributed Systemsn Information Security Specialistn Security Administrator, Seniorn Web Abuse Specialistn Information Security Administratorn Security Administrator

n Chief Information Officern Audit Specialist, Seniorn IT Audit Managern Methods & Procedures Consultantn Outsourcing Managern Quality Assurance Managern Strategic Plannern Audit Specialistn Business Continuity Specialistn Measurement Specialistn Quality Assurance Specialist, Seniorn Standards & Procedures Specialistn Technical Writern Quality Assurance Specialist

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Social Networking ServicesDevelopment, Implementation and Management of online/web service sites, platforms and applications that focuses on building and maintaining of social networks or social relations among individual or organization.

n Software Testern Standards & Procedures Specialist, Juniorn Web Systems Administrator

n Relationship Director- SNSn Sales & Marketing Director - SNSn User Support and Operations Directorn Data Services Managern Online Advertising Managern Online Marketing Managern Relationship Manager – SNSn Social Media Managern Data Services Engineer, Seniorn Product Manager - Service Platform Operationsn Product Manager - User Operationsn Solutions Consultant - Media Solutionsn Software Engineer, Senior - Mobile Applicationsn Software Engineer, Senior - php, ajax, web2.0n Software Engineer, Senior- Web Applicationsn Social Media Producern Site Reliability Engineer, Seniorn User Interface (UI) Engineer, Seniorn Data warehouse Operations Engineern Data Services Engineern Enterprise Services Representative - SNSn Flash Developer - Gamesn Network Operations Center Engineern Online Advertising Support / Sales Representative n Online Marketing Specialistn Product Specialist - Service Platform Operationsn Product Specialist - User Operationsn Sales Development Specialist – SNSn Software Engineer - Mobile Applicationsn Software Engineer - php, ajax, web2.0n Software Engineer - Web Applicationsn Social Media Research Analystn Social Media Specialistn Site Reliability Engineern User Interface (UI) Engineern User Support and Operations Specialistn Web Developer - Applicationsn Web Developer - Data Services n Web Developer - Graphical User Interface

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Technology Development and ArchitectureEnterprise architecture, new technology implementation, research and evaluation of emerging technologies, strategic technology planning, consulting, software validation and e-business support functions

Website Content Management ServicesDevelopment, implementation and support of website content and web-based services.

n Enterprise Architecture Directorn Chief Technology Officern Director of Technology Developmentn Application Tools Specialist, Mastern Business Analysis Manager-ITn Business Architecture Managern Business Architect, Seniorn Data Architecture Managern Data Architect, Senior n Enterprise Architecture Managern Enterprise Architect, Seniorn Internet Consultantn Knowledge Engineering Consultantn Platform Architect, Seniorn Solution Architecture Managern Solution Architect, Seniorn SOA Architect, Mastern Technology Architectn Technology Consultantn Technology Development Managern Application Tools Specialist, Seniorn Business Analysis Consultant-ITn Business Architectn Data Architectn Enterprise Architectn Internet Specialistn Knowledge Engineering Specialistn Platform Architectn IT Process Architectn Solution Architectn SOA Architectn Technology Development Specialistn Business Analyst-ITn Web Technologistn Technology Development Specialist, Junior

n Web Executiven Web Community Directorn Content Architect, Seniorn Content Manager, Groupn Website Managern Web Community Leadern Content Engineer, Senior

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n Content Development Supervisorn Web Content Managern Web Content Architectn Web Community Specialistn Web Designer, Seniorn Website Content Specialistn Webmastern Web Content Editorn Web Content Producern Web Content Developern Web Content Specialistn Web Content Specialist, Junior

Sample of IT Tools & Methodologies Competencies

IT Tool Competencies (Sample)

* Anti-Virus Software * CORBA * Ethernet * .NET* ATM * CRM systems/tech * FileNet P8 * Oracle Admin* Active X * Crystal Reports * IBM APA * Oracle App Server* Assembler * Data Mgmt / Governance * IBM Debug * Oracle Devel Suite* Adobe * Data Mining * IBM RMF * Outlook* ASP.NET * Data Warehousing * IBM Tivoli * Peoplesoft* Baan ERP * DB2 Admin * Internet Explorer * Photoshop* BEA WebLogic * DB2 Connect * JAD * Project * BMC * DB2 Development * Java/Javascript * RAD* C / C++ / # * e-Commerce * J2EE/J2ME *SAP R/3* CA DB2 Tools * EDI * Lotus Notes * SAS* CMMI * e-Mail systems * Macromedia FLASH * Sharepoint* Centra Software * Enterprise JavaBeans * Microsoft Office * SQL* CICS * EPSS * Microsoft Access * VoIP* COBOL / 390 * ERP * Mozilla Firefox * WebSphere

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Methodologies (Sample)

* Agile Methodology (Scrum) * OSI 7-layer model* Business Process Modeling * PRINCE2 Project Mgmt Methodology* CobiT (Control Obj for Info & Tech) * RAD (Rapid Application delivery)* DSDM (Dynamic Systems Devel Method) *SFIA: Skills framework for Info Age* FDD (Feature Driven Development) * SDLC (Software Development Life Cycle)* ISO 9000-3 * Software Product Quality Assurance * ISO/IEC 200000 * Six Sigma DMAIC / DMADV* ISPL (Info Svcs Procurement Library) *Six Sigma Framework* ITIL (Info Tech Infrastructure Library) *SSPM (Six Sigma Project Methodology)

Software Developer (e.g. programmer) - Sample Job Profile

Job Title

Job Band ID

Job Family

Job Definition

Job Responsibility 1

Job Responsibility 2

Job Responsibility 3

Job Responsibility 4

Software Developer

4

Software Engineer

Develops and designs software programs and products. Participates in technical design of software sub-systems or components.

Develops complex software components. Provides team and project leadership for software development activities.

Develops interfaces and drivers for hardware devices, software platforms and data exchange.

Advises developers on best methods of software development and code creation.

Monitors and modifies development work to make sure resulting software meets established goals.

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Software Developer (e.g. programmer) - Job Band

Job Band ID

1

2

3

4

5

6

Job Band Name

Executive Management

Senior Management

Management; Senior Level Consulting

First Line Management; Senior Professional

Team Leadership; Technical Professional

Technician, Trainee, Administrator

Job Band Description

Vision, policy, strategy and direction setting; Enterprise and industry view; Driving organizational goals

Strategy formulation; Vision implementation; Operational responsibility; Cost and risk management; Enterprise view

Functional, technical or process leadership; Management of multiple teams; High complexity and ambiguity; Tactical responsibilities

Team or technical supervision; Expertise and experience with complex technical activities; Project management and consulting

Difficult technical tasks; Implementation experience; Self-sufficiency; Small project responsibility; Technical supervision

Routine technical or administrative tasks; Follows procedures; Operates under supervision

Skills + Competencies at Core, Functional and Technical levels

Competency Code

I0100

I0150

I0250

I0350

I0480

I0600

Competency Name

Interpersonal Relationships

Creativity

Conflict Management

Problem Solving

Effective Communications

Coaching

Proficiency

2: Working Experience

2: Working Experience

2: Working Experience

2: Working Experience

2: Working Experience

2: Working Experience

Profile Name: Job Title Software Developer

Competencies Per Job

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I0700

I0950

I1010

M1010

I0100

HTS0300

HTS0400

HTS0410

HTS0420

HTS0430

HTS0440

HTS0450

HTS0470

HTS080

HTS0515

HTS0800

HTS0810

HTS0820

HTS0850

HTS0890

T0025

T0090

T0250

T0280

Decision Making and Critical Thinking

Relationship Management

Producing Results

Interpersonal Relationships

Technical Documentation Management

Software Engineering

Software Development Life Cycle

Software Product Design/Architecture

Software Integration Engineering

Human Computer Interface (HCI) Design

Web Software Design

Software Development

Software Release Management

Software Problem Management

Software Quality Assurance and Testing

Software Product Quality Assurance

Software Test Engineering

Software Product Testing

Software QA & Testing Tools

Service Oriented Architecture (SOA)

Capability Maturity Model (CMMI)

RAD (Rapid Application Delivery)

Extreme Programming (XP)

2: Working Experience

3: Extensive Experience

2: Working Experience

2: Working Experience

2: Working Experience

2: Working Experience

2: Working Experience

2: Working Experience

2: Working Experience

3: Extensive Experience

2: Working Experience

2: Working Experience

3: Extensive Experience

3: Extensive Experience

2: Working Experience

1: Basic Experience

2: Working Experience

3: Extensive Experience

3: Extensive Experience

2: Working Experience

2: Working Experience

2: Working Experience

3: Extensive Experience

3: Extensive Experience

Let’s explore this skill

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Consistent Skill Code

RecommendedProficiency

Level

Software Developer (e.g. programmer) Proficiency Levels and Behavioral Indicators for Competency Assessment

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Web Software Design SkillLearning Reference Materials & Development Statements (SMART Goals)

Consistent Skill Code

Learning Reference Materials

SMART Goals

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Web Software Design SkillCoaching Tips and Interview Questions

Consistent Skill Code

Coaching Tips

Interview Questions

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Produced in the United States of America January 2016

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