Information Technology Services Summer 2015

INFORMATION TECHNOLOGY

SERVICES

Mission Statement

As a team of information systems

and educational technology profes-sionals, we are dedicated to deliver-

ing both an efficient computing envi-ronment and quality customer ser-

vice to support the mission and goals of the Desert Community College

District.

Vision

We envision the Information Tech-

nology Services department as a team of information technology ex-

perts working in partnership with the institution.

We are committed to:

An effective technological environ-

ment that maximizes the flow of information throughout the dis-

trict, its affiliates and the commu-nity at large.

A proficient user community con-

tinuously increasing its own

knowledge and productivity.

Information technology as a stra-

tegic element in the ongoing suc-cess of the Desert Community

College District.

In This Issue

New Projects in ITS

ITS Stats

Tips & Tricks—

Outlook

Security & Email

Power Shortcuts

New Projects in ITS New hardware was recently installed in the Network Operations Center (NOC) that

houses the Ellucian Colleague (Student System) software (formerly known as Datatel).

This new hardware has double the CPU Core & Speed and double the memory (RAM).

Along with an upgraded internet connection speed from 4GB to 10GB, these

improvements will accommodate faster online registration traffic and allow files to be

located faster on the solid state drive providing faster access.

In addition, Florante Roa, Director of Systems Management & MIS, along with his team

worked in collaboration with Admissions & Records to add a new screen in

WebAdvisor called “My Registration Info.” With A&R’s leadership and

funding, students can now see all their HOLDs and Priority Registration Dates online

via WebAdvisor. No more calling to inquire or confirm – just login to WebAdvisor and

view “MyReg Info.”

Florante’s MIS team has assisted with programming for Counseling projects such as:

eSARS/SARS – Better appointment/Counseling Program (Amanda Phillips)

New Online Orientation Program (Amanda Phillips)

Latest Self-Service SEP Program available (Amanda Phillips)

Launch of the SmarThinking from PEARSON (Summer ‘15) (Online Live Tutorial)

http://www.pearsonlearningsolutions.com/career-schools/tutoring-

smarthinking.php

Glenn King, Director of

Network Services &

Telecommunications is

pictured in the Network

Operations Center.

The NOC was a major

Bond project that was

completed and opened in

August 2012.

College of the Desert 2 Summer 2015

Information Technology Services

Here are just some of the many services that ITS provides support & maintenance

for:

Over 1500 desktop and notebook computers, as well as various tablets.

Over 45 different computer labs.

Over 150 different software applications across the District.

Over 70 servers, 100 network switches, UPS and other ancillary devices that

provide various services such as email, storage, web access, etc.

A network of over 2500 switched ports in approximately 30 buildings distributed throughout 25 wiring closets over a redundant gigabit (internet)

fiber-optic backbone.

Over 750 VoIP telephones and over 850 voicemail boxes.

Over 100 Wireless Access Points.

All audio visual and media equipment in the District.

Infrastructure connections in off-campus centers such as Indio & Mecca/Thermal campus and network connections and telecommunications support

to PaCE at Westfield Mall.

Helpdesk which averages over 2500 closed tickets per year, averaging fewer

than 40 open tickets.

Tips & Tricks Keyboard Shortcuts: We are

often frustrated with repetitive

hand movements, going from key-

board to mouse and back to the

keyboard again. See the “Outlook

Power Shortcuts” on the last page

of this publication Many of the

shortcuts can be used in other

programs including Internet brows-

er. Give them a try and see how it

increases your productivity and

reduces those nagging repetitive

movements. In future editions, a

focus on shortcuts specific to other

programs will be included.

Did You Know? Self-help for Microsoft Office soft-

ware is located in the top right-

hand corner of the program win-

dow. Just click on the “?” icon and

type your question in the “Search”

box.

NOC Rack

Network Operation Center (NOC)

Information Technology Services—What we do?

College of the Desert 3 Summer 2015

Information Technology Services

Security & Email Despite our best efforts to remove spam, junk, and phishing emails via our

software filters, there are some that get through to your email account. Some

of these phishing emails, look very legitimate and may even appear to be sent

from our ITS department.

However, please remember that Information Technology Services (or any rep-

utable company) will NEVER send you an unsolicited email that asks for your

password or asks that you click on a link and provide your password or per-

sonal information. When these types of emails are received, please do not

open them; delete them and then empty your deleted/trash folder. If you ever

have any question about an email, please do NOT open the email. Call the ITS

Help Desk at ext. 1300. If you do happen to open the email or click on the link

and do provide your password, please change your password for your College

of the Desert account immediately. Call the ITS Help Desk if you need assis-

tance with this process.

Photo Caption

(Click on the above image to open a link for viewing and/or printing)

Information Technology Services

Contact Us

College of the Desert

Information Technology Services

43500 Monterey Avenue

Palm Desert, CA 92260

760.862.1300

InfoSys@collegeofthedesert.edu

Visit us on the web at:

www.collegeofthedesert.edu/fs/it

OUTLOOK POWER SHORTCUTS

Note: Outlook program must be open to use these shortcuts.

NAVIGATION

Control + 1 Go to Email

Control + 2 Go to Calendar

Control + 3 Go to Contacts

Control + 4 Go to Tasks

Control + 5 Go to Notes

INBOX ORGANIZATION

Delete Delete Selected Item

Control + Shift + V Move Selected Item to a Folder

Control + Y View a Folder

Insert Flag for Follow-Up

Control + E Quick Search

WRITING AN EMAIL

Control + Shift + M Create a New Email Message

Control + R Reply

Control + Shift + R Reply to All

Control + F Forward

Control + K Insert Hyperlink

Control + S Save as Draft

Alt + S Send

CALENDAR

Control + G Jump to a Date

Alt + Up/Down Arrows Jump up and Down a week

Alt + Minus Week View

Alt + Equals Month View

Alt + Number (1-9, 0) View # of Days

Control + E Quick Search

APPOINTMENTS

Control + Shift + A Create a New Appointment

Alt + S Save and Close

TASKS

Control + Shift + K Create a New Task

Alt + S Save and Close

CONTACTS

Control + Shift + C Create a New Contact

F11 Contact Quick Search

Control + Shift + B Display the Address Book

Alt + S Save and Close

GENERAL

Control + A Select All Text or Items

Control + C Copy

Control + V Paste

Control + Z Undo

Control + Shift +F Advanced Find

Tab Move Cursor to Next Field

Shift + Tab Move Cursor to Previous Field

Alt-Tab Switch between Open Windows