INFORMATION TECHNOLOGY SURVEY RESULTSPresented by:

Jim Campbell • Daniel Drummond • Donnie Rife

Virginia Association of Counties

NOVEMBER 11, 2008

Survey Overview

• Prepared by Northrop Grumman and the Virginia Information Technologies Agency through its Information Technology Infrastructure Partnership

• Distributed to Board of Supervisors and County Administrators, IT professionals and other professionals across Virginia in September to gauge interest in the importance of bringing new IT solutions into Virginia’s county operations and services

• 80% participation rate across the Commonwealth’s counties with 76 counties participating

• Garnered a total of 103 responses (some counties had a greater participation rate among survey recipients)

Participating CountiesAlbemarle Dickenson King George Prince Edward

Alleghany Dinwiddie Lancaster Prince George

Amelia Essex Lee Prince William

Appomattox Fairfax Loudoun Pulaski

Arlington Fauquier Louisa Rappahannock

Augusta Floyd Madison Roanoke

Bath Fluvanna MathewsRockbridge

Botetourt Frederick Middlesex Rockingham

Buchanan Giles Nelson Scott

Campbell Gloucester Northampton Stafford

Caroline Goochland Northumberland Surry

Carroll Grayson Nottoway Sussex

Charlotte Henrico Orange Warren

Clarke Highland Page Washington

Craig Isle of Wight PatrickWestmoreland

Culpeper James City Pittsylvania York

Cumberland King and Queen Powhatan

Survey Results

50

35

18

0

5

10

15

20

25

30

35

40

45

50

Number of Respondents

Board of Supervisors County Administrator Other

What is your position?

13

49

36

5

0

5

10

15

20

25

30

35

40

45

50

Number of Respondents

Excellent Good Fair Poor

In general, how would you rate your county's use of technology and the Internet to deliver services?

60% of respondents noted positive use of technology within their counties.

Do you feel your citizens will expect more use of technology and integrated technology solutions in the future?

76

270 0

0

10

20

30

40

50

60

70

80

Number of Respondents

DefinitelyYes

ProbablyYes

ProbablyNo

DefinitelyNo

74% of respondents feel that citizens will expect more use of technology and IT in the future.

If it did not require additional outlay, for which of the following would you consider using an outside vendor to help provide services electronically to your county?

39

56

64

69

46

50

34

35

52

6

0 20 40 60 80

311 Citizen Services

Citizen Alert/Notification Capability

Online Permitting and/or Licensing

Online Bill Paying

Enrollment for Social and CountyServices

Registration and Scheduling forCounty Events and Facilities

Library Services

Redaction Services for GovernmentDocuments

Business Protection/DisasterRecovery for County Records

No interest

Number of Respondents

Additional Responses

“These services are better provided in-house" 

“We are already using outside vendors for many of the above items”

“Data Storage, Document Imaging & Archiving” 

“E-Discovery”

“We already do most of these – we currently do a start-up of 311 services”  

“Need urgent assistance in acquiring affordable county-wide Internet service”  

“Broadband assistance” 

“We need to improve high-speed access first”   

“We will have a service for citizen alert with our new 911”

If it did not require additional capital outlay, for which of the following would you consider using an outside vendor to help

provide services electronically to your county?