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Information @ Work®
Quick Reference Guide – Corporate Card
Turning payments into solutions for your company
March 2013
Information @ Work is a suite of intuitively-designed, must-have reports that provide you with a single source for Management Information about your
Card program. The reports were designed in collaboration with our clients to deliver essential company data in a streamlined and user-friendly format
to help you get the most from your relationship with American Express.
With Information @ Work, data is compiled from across your Card program and delivered monthly on American Express @ Work®. The reports are
available in two convenient formats:
PDF that is pre-formatted in a layout that makes reviewing your program data more efficient than ever
XLS that enables you to easily filter, sort and manipulate your data for analysis
These simple and easy-to-use reports can help you get the most from your Commercial Card program by providing you with the insight you need to:
•Analyze Spending Trends to identify opportunities to reduce expenses
•Monitor Program Compliance by ensuring Cardmembers follow company expense policies
•Manage your Card program and confirm your Cardmember profiles and account status are up-to-date
Information @ Work - Reporting Options
At American Express we understand that not all businesses have the same needs - which is why Information @ Work offers you the flexibility to select
a tailored package of reports from an extensive catalog. Additionally, Information @ Work reporting has the flexibility to be set-up at any level of your
company’s hierarchy. So, for example, our clients with smaller Corporate Card programs can assign access at the Program Administrator level, while
those clients with larger programs may choose to do so at the Control Account level.
So whether your Corporate Card program requires simple, turnkey Management Information reporting, or if your MI needs are a bit more complex, we
have the necessary reports to help power your business.
Available Reports:
• Cardmember Listing • Cardmember Delinquency
• Cardmember Activity • Industry Spending
• Airline Activity • Spending by Vendor Tax ID
• Supplier Diversity • Corporate Meeting Cardmember Activity
• Cardmember Delinquency Aging History • Cardmember Interim Delinquency
• Cardmember Spending Analysis
About Information @ Work
2
You can use this Guide to help you get the most from your Information @ Work reports. In
addition to samples of each report, you will find quick tips that highlight the key features and
benefits.
Table of Contents
Cardmember Listing ………………………………… Page 4
Cardmember Activity ………………………………... Page 5
Cardmember Delinquency…………………………... Page 6
Industry Spending …………………………………… Page 7
Airline Activity ………………………………………… Page 8
Corporate Meeting Cardmember Activity……….. … Page 9
Spending by Vendor Tax ID ……………………….. Page 10
Supplier Diversity ………………….………………… Page 11
Cardmember Delinquency Aging…………………… Page 12
Cardmember Interim Delinquency Aging…..……… Page 13
Cardmember Spending Analysis…………………… Page 14
About this Quick Reference Guide
3
Cardmember Listing Report
The Cardmember Listing report delivers a comprehensive view of your Cardmembers and
account profiles, including account status (active, inactive or cancelled), MYCA, Statement and
Membership Rewards® program enrollment status, for easy and effective Corporate Card program
management.
Cardmember Listing
4
Quick Tips
1. Use the Account Status Summary to
determine overall Card program usage and
determine whether further inquiry is necessary
(For example, if the number of inactive cards is
greater than expected, your Cardmembers
may need to be reminded of your company’s
expense policy in regards to Corporate Card
usage)
2. Manage your Cardmember profiles and Card
account details – including Guaranteed Status
– ensuring that information is accurate and
current
3. Quickly determine whether your
Cardmembers are enrolled in MYCA and/or
Online Statements, as well as the Membership
Rewards program
4. Identify all Cards that are up for renewal and
verify that appropriate Cards have been
cancelled
XLS Spreadsheet Tips
- Sort the report by expiration date to
proactively manage account renewals
- Sort by Control Account and/or Cost Center-
Universal ID to confirm that accounts are
correctly classified according to your
organizational structure
- Sort the report by the “MYCA Enrolled” or the
“Statements” field to determine progress
against your company’s paper off goals
1. VIEW CARD ACCOUNT STATUS SUMMARY
2. MANAGE CARDMEMBER PROFILES
3. VALIDATE MYCA/ STATEMENT / MEMBERSHIP
REWARDS ENROLLMENT STATUS
4. MANAGE CARD RENEWALS AND CANCELLATIONS
Cardmember Activity Report
The Cardmember Activity report displays transaction details for all Cardmembers for the current
month. This report is a useful audit tool in helping you monitor employee spending and policy
compliance.
Cardmember Activity
5
Quick Tips
1. Review merchant names to verify your
Cardmembers are using preferred
merchants and to easily identify out-of-policy
charges
2. Monitor closing balances to validate
Cardmember charge volumes are
appropriate
3. Review the number of charges to ensure
Cardmembers are consistently using their
Cards and, therefore, deriving maximum
benefits from your Card program
XLS Spreadsheet Tips
- Subtotal data at the merchant level and
analyze charge volume and number of
charges to support merchant negotiations
- Review year-to-date Cardmember billed
amounts by month in order to identify
spending trends
- Sort by transaction amount to review the
largest transactions in your program
1. VERIFY USE OF PREFERRED MERCHANTS 1. VERIFY USE OF PREFERRED MERCHANTS
1. VERIFY USE OF PREFERRED MERCHANTS
2. REVIEW CARDMEMBER CHARGE DETAILS
3. MONITOR FREQUENCY OF CARD USAGE
Cardmember Delinquency Report
The Cardmember Delinquency report provides a listing of delinquent Cardmembers by aging status (30
days through 180+ days past due), and includes the vintage of balances at the Cardmember level. Use
this report to monitor overdue balance distribution for improved financial risk management at the
Cardmember level.
Cardmember Delinquency Report
6
Quick Tips
1. Quickly identify total number of
delinquent accounts, subtotaled by aging
status
2. Monitor Cardmembers approaching or
exceeding the 45-day delinquent mark to
minimize account suspensions and
delinquency fees
XLS Spreadsheet Tips
- Sort by Cardmember to identify those
that are repeatedly delinquent and then
use this information to take the appropriate
action
1. VIEW DELINQUENT CARD ACCOUNT SUMMARY
2. VIEW ACCOUNTS BY AGING STATUS
Industry Spending Report
The Industry Spending report summarizes your Cardmembers’ aggregate spend by merchant and industry. The
data is shown in monthly, quarterly and year-to-date totals for easy analysis of spending patterns and facilitation
of budget management. This report also includes graphs that display a snapshot of year-over-year spend by
industry.
The XLS spreadsheet version of this report includes the top 5,000 merchants in each industry to assist with
identifying spend consolidation opportunities.
Industry Spending
7
Quick Tips
1. Review industry spend to ensure
your Corporate Card program is
being used appropriately and
identify opportunities for increased
Card usage
2. Scan merchants and analyze
corresponding spend amount by
industry. Identify spending trends
and leverage spend volumes to
support merchant negotiations and
to track against budgets
3. Compare your top merchants
with your own preferred supplier list
to determine if Cardmembers are
spending at suppliers where you
have negotiated arrangements
4. Easily identify year-over-year
industry spend trends and quickly
gauge high-spend industries to
enhance budget planning
XLS Spreadsheet Tips
- Sort, subtotal and/or group data
to analyze spend trends by industry
and/or supplier for a given year or
year-over-year. Also, the same
analysis can be conducted on
domestic vs. international spend
- Look for opportunities to
consolidate spending with your
preferred merchants or merchant
chains
4. VIEW GRAPHICAL SNAPSHOT OF
YEAR-OVER-YEAR SPEND BY INDUSTRY 3. COMPARE TOP MERCHANTS AGAINST PREFERRED SUPPLIERS
2. IDENTIFY TOP 5 MERCHANTS BY INDUSTRY
1. REVIEW YEAR-OVER-YEAR SPEND BY INDUSTRY
Airline Activity Report
The Airline Activity report delivers airline activity charge details subtotaled by airline carrier to help easily monitor
Cardmember compliance with air travel policy, aid with pricing negations and ensure proper posting of airline
credits. This report also provides a breakdown of airline transactions by travel agency.
Airline Activity
8
Quick Tips
1. Easily determine which
airlines are most frequently
used and the average ticket
price for improved vendor
negotiations
2. Confirm that employees are
booking through your preferred
travel agents
3. Review debit and credit
information to ensure proper
postings to your Cardmembers
accounts
4. Ensure Cardmember
compliance with your company
travel policy by reviewing carrier
name and routing information
XLS Spreadsheet Tips
- Sort alphabetically by carrier
name to verify usage of
preferred airline partners
4. VIEW ROUTING INFORMATION
3. REVIEW DEBIT AND CREDIT
INFORMATION
1. MONITOR AIRLINE USAGE AND AVERAGE
TICKET PRICE
2. CONFIRM USAGE OF
PREFERRED TRAVEL
AGENCIES
Corporate Meeting Cardmember Activity Report
The Corporate Meeting Cardmember Activity report displays transaction details for all Corporate Meeting
Cardmembers to monitor spending and policy compliance of the Corporate Meeting Card program.
Corporate Meeting Cardmember Activity
9
Quick Tips
1. Quickly access summary data
detailing the number of charges
as well as the total debits and
credits on your Corporate Meting
Card
2. Identify supplemental
Cardmembers rolling up to each
Basic Control Account (BCA)
3. Scan Cardmember transactions
by merchant to easily monitor
company policy compliance
1. VIEW CORPORATE MEETING CARD ACTIVITY SUMMARY
2. IDENTIFY BCA SUPPLEMENTAL CARDMEMBERS
3. REVIEW MERCHANT SPENDING
Spending by Vendor Tax ID Report
The Spending by Vendor Tax ID report displays the amount of spending incurred at non-incorporated businesses to
help in managing the accrual of any taxes.
This report is for user convenience and not a substitute for compliance with Treasury Regulations requiring vendor
Taxpayer Identification Number (TIN) solicitation and other tax obligations. Please consult your tax advisor regarding
these obligations and use of this report.
Spending By Vendor Tax ID
10
Quick Tips
If desired, this report can be
used in conjunction with your
company’s 1099 policy.
Supplier Diversity Report
The Supplier Diversity report enables easy monitoring of all spend with minority-owned businesses. It is a useful
tool in helping meet and report against your company’s diversity objectives.
Supplier Diversity
11
Quick Tips
View spend data for each minority-
owned business group as both
total dollars spent, as well as
percentage of your monthly and
year-to-date spend
VIEW DIVERSITY GROUP SUMMARY DATA
Cardmember Delinquency Aging History Report
The Cardmember Delinquency Aging History report delivers a comprehensive look at delinquent accounts, aging
histories and delinquent fee accruals for improved financial account risk management at the Cardmember level.
Cardmember Delinquency Aging History
12
Quick Tips
1. Quickly identify total number
of delinquent accounts
subtotaled by aging status
2. Identify which of your
Cardmembers have had
outstanding balances for the
longest period of time
3. Determine how many times
specific Cardmembers have
been delinquent in a rolling 12-
month period
4. Review Cardmember
delinquency fees accrued on
each outstanding balance for
the current period, as well as the
amount and number of fees for
the past 12 months
XLS Spreadsheet Tips
- Sort by Cardmember to identify
consistent delinquencies and
associated fees and take
appropriate action
- Sort group by Control Account
number to identify subsets of
your organization that may need
additional communication to
ensure on-time payment
1. VIEW DELINQUENT ACCOUNTS AND FEE SUMMARY DATA
2. IDENTIFY DELINQUENT CARDMEMBERS
3. REVIEW DELINQUENT AGING HISTORY 4. IDENTIFY DELINQUENCY FEES
Cardmember Interim Delinquency Report
The Cardmember Interim Delinquency report delivers a listing of all Cardmembers who are 45 days* delinquent at
the time of cycle cut. Based upon your preference, this report can be customized to deliver delinquency
information for any number of days after your cycle cut, thereby providing you with the information you need to
proactively manage Cardmember delinquency.
* The default setting for this report is 45 days, if you would like to modify the timing, contact our MIS Service
Center at 1-800-542-0995, Monday through Friday between 5:30am-4:30pm (MST).
Cardmember Interim Delinquency Report
13
Quick Tips
1. Quickly identify total number of
delinquent accounts subtotaled by
aging status
2. Review the Aging Distribution to
proactively manage Cardmember
delinquency by taking action
before they reach the next late fee
plateau (45, 60, 90, 120 days,
etc.)
1. VIEW DELINQUENT ACCOUNT SUMMARY
2. REVIEW CUSTOMIZED AGING DISTRIBUTION
Cardmember Spending Analysis Report
The Cardmember Spending Analysis (CSA) Report delivers valuable insight into employee spending, in a
single report. This report provides spend summaries in both graph & chart formats, allowing users to easily
identify key Card program spend metrics, such as Top Industries, Merchants and highest spending
Cardmembers. In addition, the CSA report also includes an Account Status summary, to help manage
delinquency across the Card program.
Cardmember Spending Analysis
14
Quick Tips
1. Review your Top Industries,
Merchants and Cardmembers (by
spend) for a snapshot of what is
being spent, and by whom
2. Use the Account Status
Summary to determine overall
Card program delinquency. For
further details on Cardmember
delinquency reference the
Cardmember Delinquency reports
(IA 3000, 3001, 3002)
3. Easily identify year-over-year
spend trends to evaluate spending
over time
4. The CSA report can be
customized to run on a monthly or
quarterly basis, based upon your
preference
5. Review Cardmember spend
details, by Industry
1. REVIEW TOP INDUSTRIES,
MERCHANTS & CARDMEMBERS
2. VIEW CARD PROGRAM DELINQUENCY
3. IDENTIFY YEAR-OVER-
YEAR SPENDING TRENDS
4. CUSTOMIZE REPORT FREQUENCY
5. REVIEW CARDMEMBER
SPEND BY INDUSTRY
