Informations, robots and humans

The next waveHuman expectations

Technological opportunities

Corporate transformation

Past Now Soon Tomorrow Future

ARTIFICIAL INTELLIGENCE

WEB

MOBILE

SMAC

ROBOTICS

The next waveHuman expectations

Technological opportunities

Corporate transformation

Opportunity space

ARTIFICIAL INTELLIGENCE

WEB

MOBILE

SMAC

ROBOTICS

IN THE LAST TWO YEARS

The transformation challenge

HUMAN EXPERIENCE

PRODUCTS & SERVICES

PLATFORMS

PROCESSES & ORGANIZATION

TOOLS

HUMAN EXPERIENCE

TRASFORMING

from human to human by technology

Agents

Clients

Devices and

channels

Processi di supporto

New smart services for the customer

Agent empowering

Robot process automation

Line of interaction

Line of visibility

Backoffice

TRASFORMING

the service delivery model

THE BIG CHALLENGE

IAcollaboration

RPAAdapting services

(smart)Machine learning

systems

human robot interaction

IA

Push “take a look”

Pull “can you”

information discovery through agent in corporates

THE ISSUE

Acceptation in making technology a partner

Thank you

@lucamascaro www.sketchin.ch