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Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Date post: 28-Jan-2015
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In this talk, we’ll present five components that are vital if you want to generate value for your organization. Guess what? It’s all about UX. Wether you need to optimise an existing business, or innovate completely new solutions and offerings, great UX is what will make the difference. So join us - and put your business on the road to UX nirvana.
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Page 1: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 2: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 3: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 4: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Even TIME-TRACKING

can be painless

Page 5: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 6: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

GREAT UX IS HERE!

WHERE ARE YOU?

Page 7: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

#UXSWE THE STATE OF UX

in Sweden

Answer 11 questions, win an iPad

251 replies!

Page 8: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

6 5

4 3

2 1

UX MATURITY MODEL  

UNRECOGNIZED UX is ”not important”

INTERESTED UX is important but recieves little funding

INVESTED UX is very important and formalised programs emerge

COMMITED UX is critical and executives are actively involved

ENGAGED UX is one of the core tenets of the organisations strategy

EMBEDDED UX is in the fabric of the organisation; not discussed seperately

Page 9: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

6 5

4 3

2 1 UNRECOGNIZED

UX is ”not important”

INTERESTED UX is important but recieves little funding

INVESTED UX is very important and formalised programs emerge

COMMITED UX is critical and executives are actively involved

UX MATURITY MODEL  

ENGAGED UX is one of the core tenets of the organisations strategy

EMBEDDED UX is in the fabric of the organisation; not discussed seperately 8%

10%

12%

28%

40%

2%

Page 10: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

5 KEY ENABLERS

Page 11: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

A CLEAR, ACTIONABLE VISION

1

Page 12: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 13: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Do you have a clear, actionable vision for your products and services?

Page 14: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Do you have a clear, actionable vision for your products and services?

44%

Page 15: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

It is really

HARD TO CHOOSE

Page 16: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

A CXO, CHIEF EXPERIENCE OFFICER

2

Page 17: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 18: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Do you have a CXO, a Chief Experience Officer, or similar?

Page 19: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Do you have a CXO, a Chief Experience Officer, or similar?

16%

Page 20: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

UX Manager

UX Designer/Researcher

CXO

We get older AND WISER

Page 21: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 22: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

IMPACT-DRIVEN PROCESS

3

Page 23: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

- Would you tell me, please, which way I ought to go from here?

- That depends a good deal on where you want to get to.

Lewis Carroll, Alice in Wonderland

Page 24: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 25: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Do you use processes that help you create value for both

business and users?

Page 26: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Do you use processes that help you create value for both

business and users?

48%

Page 27: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

FOCUS ON THE

IMPACT

Page 28: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

4 CREATE INTERACTIVE PROTOTYPES

Page 29: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 30: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

We think with OUR BODIES

Page 31: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

We think with OUR BODIES

Page 32: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

We think with OUR BODIES

in the REAL WORLD

Page 33: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Are you creating interactive prototypes in your projects?

Page 34: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Are you creating interactive prototypes in your projects?

50%

Page 35: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

h#p://cenblog.org/newscripts/2013/02/need-­‐a-­‐centrifuge-­‐print-­‐one-­‐out/  

Page 36: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

GET THE RIGHT TEAM

5

Page 37: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Photo  by  RayMorris1/Flickr  

Page 38: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Does your organisation have the competence required to create great

user experiences?

Page 39: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

Does your organisation have the competence required to create great

user experiences?

59%

Page 40: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

GREAT UX IS HERE!

WHERE ARE YOU?

Page 41: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

1 Actionable vision

2 Get, or become a CXO

3 Impact-driven process

4 MORE prototypes

5 Get the right team

Page 42: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

6 5

4 3

2 1 UNRECOGNIZED

UX is ”not important”

INTERESTED UX is important but recieves little funding

INVESTED UX is very important and formalised programs emerge

COMMITED UX is critical and executives are actively involved

UX MATURITY MODEL  

ENGAGED UX is one of the core tenets of the organisations strategy

EMBEDDED UX is in the fabric of the organisation; not discussed seperately 8%

10%

12%

28%

40%

2%

Page 43: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)
Page 44: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

I N U S E U X AWA R D . C O M

Page 45: Ingrid Domingues and Johan Berndtsson - Great UX is Here (From Business to Buttons 2014)

@berndtsson @ingriddomingues

THANK YOU!

I N U S E U X AWA R D . C O M


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