Making your intranet portal the Making your intranet portal the must read source of employee must read source of employee

news news

Why go to Intranet when you have Google?Why go to Intranet when you have Google?

• Superior customer service - Best practice

• Motivation

• Team Management

• Knowledge Management

• Skills transfer

Your Your Agenda for having an Intranet portalAgenda for having an Intranet portal

• Skills transfer

• Policies and procedures

• Internal communications

• Standardization, centralisation

• Workflow

Business

excellence

Knowledge

ManagementHR functions

Objectives for Objectives for having intranet portalhaving intranet portal

Retain talent Training

??

What makes it a popular must be place?What makes it a popular must be place?

Connect

Lin

k e

mplo

yees t

o a

str

ate

gic

ro

le

Com

munic

ate

Share

rele

vant in

form

ation

freely

Colla

bora

teLis

ten, le

arn

, re

fine

Congra

tula

teR

ecognis

e a

nd a

ppre

cia

te

contr

ibutions

Care

Cate

r fo

r str

esses a

nd s

train

s

of lif

e

-- Formal knowledge Formal knowledge documents, projects plans, presentations documents, projects plans, presentations

and so on) and so on)

An intranet portal or enterprise An intranet portal or enterprise network is a network is a generative platform for:generative platform for:--

-- Tacit knowledge Tacit knowledge the conversations and comments the conversations and comments

between people between people andand between people and between people and

content.content.

The concepts contained in this slide are copyright to Firestring [Pty] Ltd

Turns businesses into learning organisations.Turns businesses into learning organisations.

How did you learn to do what you do well?Mostly through interacting with other people who were

already doing it well.

An enterprise An enterprise network .....network .....

Workplace learning is a social process... as we work

together, we learn together

The principles of The principles of keeping staff keeping staff motivatedmotivatedFounded on the psychology of employee motivation

What’s going on?

What’s my role?

The need for context and purposeThe need for context and purposeThe need for context and purposeThe need for context and purpose

The need to belongThe need to belongThe need to belongThe need to belong

Can I help more?

Am I appreciated?

Does the company care?

The need to contributeThe need to contributeThe need to contributeThe need to contribute

The need to be valuedThe need to be valuedThe need to be valuedThe need to be valued

The need for safetyThe need for safetyThe need for safetyThe need for safety

The concepts contained in this slide are copyright to The Virtual Works [Pty] Ltd

Making content relevant and engagingMaking content relevant and engaging

Purposefully connect

Interact and collaborate relevantly

Connect employees to strategic role

and shares information personally

Pulls continuous back feedback from

each employee and shares with co-

workerscollaborate relevantly

Listen and refine meaningfully

Recognise and appreciate genuinely

workers

Aggregates and shares

quantitative and qualitative

feedback and sends upwards

Processes employee-driven

recognition of peer contributions to

strategy and appreciates

Keep it freshKeep it fresh

Use VideoUse Video

The importance of customer growth conversation

Combine online with offlineCombine online with offline

“During the last couple of weeks we have been logging the

type of queries and question that they receive. The The

relevant documents are on relevant documents are on IkhayaIkhaya and the Toolkit has

been tailored to ensure that you have the information

available to answer your customers queries.

Also available in the toolkit toolkit are the questions you need to

ask to determine your customers requirements – once you ask to determine your customers requirements – once you

have accurately determined the need, you can use the

documents showing the ranges, the competitor

comparisons, the pricelist and availability schedule to

recommend the products that will fit your customers that will fit your customers

requirement. requirement. You are now empowered to service You are now empowered to service your customer without having to make them your customer without having to make them wait for you to source the information! “wait for you to source the information! “

Keep track of understanding and use Keep track of understanding and use

Blogging within Blogging within corporatescorporates??

Example of Example of Enterprise Network connecting and Enterprise Network connecting and

engaging on all levelsengaging on all levels

Self

The concepts contained in the presentation are copyright to The Virtual Works [Pty] Ltd

Self

managed

profile and

tags

connects

employees

to tribes

Cascades a

strategic role to

every employee

Tools to recognise

and appreciate peer

contributionsTools to

feedback on

strategy

implementation/

performance

KnowledgeBusinessHR functions

Retain talent

Management

Knowledge

Management

excellenceTraining

HR functions

HR functions

The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd

Simplified info presentation – tag clouds

HR functions

Knowledge

Management

The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd

HR functions

Connecting to strategy & information and then Connecting to strategy & information and then

collaboratingcollaborating

Business excellence

The concepts contained in the presentation are copyright to The Virtual Works [Pty] Ltd

Powered up ‘Search’Powered up ‘Search’

Knowledge

Management

The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd

Share information and opinionsShare information and opinionsMultimedia

Knowledge

Management

The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd

Collaboration (i.e. Strategy Wiki)Collaboration (i.e. Strategy Wiki)

Knowledge

Management

Micro implementation Micro implementation –– do one thingdo one thing

HR function

An Enterprise network can An Enterprise network can have a huge have a huge impact impact on on your your business business performanceperformance

The concepts contained in this slide are copyright to Firestring [Pty] Ltd

Thank you for kind attentionThank you for kind attention

A special thank you to Firestring, The

Virtual Worx and eGain for their

contribution to this presentation

ingrid@puruma.comt: + 0860 PURUMA (787 862) m: +27 83 447 3438 www.puruma.comLinkedIn: http://www.linkedin.com/in/ingridlotzeTwitter: http://twitter.com/ingridlotzeSkype: lotzemoffatBlog: lotzemoffat.wordpress.com