Innovation around shared service models in the next 3 years

The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust

The Health Informatics ServiceInforming Healthcare

John Rayner – THISFriday 8th June 2012



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• Shared risks• Shared benefit• Shared loss• Shared benefit• Economies of scale• Better use of resources• Benefits to the whole system

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• What am I paying for?• How much am I paying?• I am paying more than

them?• They are getting more

services than me!• How do I know that I

am getting VFM?• Are you independent?

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• “If you take on more customers what happens to the level of service I receive and will I pay less”

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• Individual relationships• Bespoke services• Contracts• Monitoring methods• Work management• Movement over time

towards the income Vs activity level match



• Know what your services cost• Understand your metrics• Meter usage• Provide feedback• Customer service reviews• Quarterly contract reviews

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• Continuous growth since our creation in 2002• Client base in excess of 33,000 • 250+ members of staff• 20,000 devices on the COIN• Annual budget of £11m• Work with the large number of client organisations • Winner of the European excellence award in data protection

2006• BSI Standards - 9001, 20,000 and 20,001 (2009)• MS Academy and Clinical Coding Academy host• National provider of Lab to Lab messaging systems • Host the National Health Informatics Benchmarking Club• National Service Desk accreditation



• CHFT• NHS Kirklees• NHS Calderdale• NHS Wakefield• NHS Oldham• NHS Leeds• Mid Yorkshire Hospital Trust• Local Care Direct• National ESR team• National supplier of Lab to Lab

messaging• NHS Information Centre• The Bridgewater Community

Health Trust

• NHS EofE CLINT• National Clinical Coding Services• NHS Yorkshire & The Humber• South West Yorkshire Partnership

FT• WYAC• Overgate and Kirkwood Hospices• Y&TH Deanery• Pennine Acute Trust• Leeds teaching hospitals• Spectrum• National Leadership Academy• IMAS



• Service desk 1st, 2nd and 3rd line support

• Server and network infrastructure

• Encryption Services • Information Governance• Records Management• Registration Authority • Clinical Training and Academy• Desk top training• Project Management• Change Management

• Web Development• Software development• Clinical coding Primary care

services • Data Quality • Corporate Information • Information management • Community information • Prescribing information• Programme Management • Project Management



• To be the qualified provider of choice• To do the ‘right thing’ well• To be the best at customer service• Safeguard the USP• Increase income / reduce cost• Form and function - clarity

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Innovation around shared service models in the next 3 years

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