8
| Date post: | 12-Apr-2017 |
| Category: |
Technology |
| Upload: | qualsys-ltd |
| View: | 177 times |
| Download: | 1 times |
THE DIGITAL ENGAGEMENT FRAMEWORK
Reach
Assets
Information Technology Processes Audience
Engage
Objectives Co-created value Trends
http://digitalengagementframework.com/#
BTGS Products, Services and technical know-how
BTGS Customers, prospective customers and staff
Instantaneous, standardised, simple and accessible communications channels to reach a global client base
High quality, attractive, relevant content. Simple interaction leading to co-creation of value
Explicit know-how and easy-to-find information assets
Accessible, flexible but secure. Always on and reliable.
Robust, best practice, standardised, consistent, flexible
BYOD, Mobile, Tablet, Integration, NFC
Better quality products and services at lower cost. Regulatory Compliance.
Cost reduction, service quality, long term value. Trust and mutual respect
EQMS
Integrated GRC Modules
Document management Audit & Inspection ManagementTraining Records management Microsoft Office IntegrationCentral Administration including Island SecurityWeb Service IntegrationSupplier ManagementRisk ManagementIssue/Forms ManagementEquipment ManagementMobile CapabilityOutlook IntegrationSharePoint Integration
Pharmachem BT works with many pharmaceuticals including the
top 3 global businesses. All rely heavily on the efficient and secure exchange of information, from R&D and clinical trials to licensing and regulatory affairs, from manufacturing to sales and marketing.
Financial Services A third of the world’s traders use BT’s trading floor
technology and it runs the world’s largest financial community network.
Manufacturing BT designs networks to enable, secure and manage
vital information flows, providing real-time visibility of global manufacturing operations.
Government BT’s heritage as a Public Sector organisation means that it
comes naturally to us to empathise with government departments and agencies. BT works extensively, not only with the UK government but with many other European
Other Key markets include Automotive, Energy, Retail, Technology and Travel
MEET THE CUSTOMER - BT GLOBAL SERVICES
FDA CFR21 Part 11, Eudralex, GMP, MHRA mandatory for all BT’s pharmaceutical and medical device customers
ISO 9001, ISO 14001, ISO 45001 (OHSAS18001) and ISO 27001 commonly used by most of BT’s major international customers
Industry-specific standards such as TS 16949 (automotive) and AS 9001 (aerospace) mandatory for their respective sectors
Basel II, Markets in Financial Instruments Directive (MiFID), FSA and SEC rules impacting BT’s customers in financial services
Sarbanes-Oxley impacting all BT’s US customer base for financial reporting
GxP and HACCP mandated for many of BT’s manufacturing customers
Freedom of InformationPlus similar international regulations mandating the storage and presentation of
documents in public sector BRC Global standards
EXTENSIVE COMPLIANCE NEEDS
INNOVATION
EQMS AUDIT AND INSPECTION Traditional Internal Audit Processes for Regulatory and Standards Compliance
Network Device Qualification Automation of a Manual ProcessCost reductionProcess improvement InnovationTight Project TimescalesDelivered on TimeAwaiting Pilot Project
DEVELOPMENT PRIORITIES 2015
Direct Customer Involvement BT/Diageo/Sodexo/Digital Image and more
UX/UI RedesignMobile CapabilityExtended Reporting CapabilityExtended Dash boarding CapabilityExtended Object Audit TrailingExtended Web Service IntegrationSupport and Help Resources
