Innovation in Regulation:Broadband Quality MonitoringBroadband Quality Monitoring

Chanuka Wattegama

Mobile AT‐Tester Soft LaunchMobile AT‐Tester Soft Launch

Colombo

February 13, 2010

Agenda

1. LIRNEasia1. LIRNEasia

2. Emerging trends in Broadband in Asia

3 Broadband Quality of Service Experience (QoSE)3. Broadband Quality of Service Experience (QoSE)

4. LIRNEasia’s Broadband QoSE research

5 Selected results (tip of the iceberg)5. Selected results (tip of the iceberg)

6. Policy Interventions

7 What next?7. What next?

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

1. A regional ICT policy and regulation think tank1. A regional ICT policy and regulation think tank

2. Scope: Asia (Pacific)

3 Research focused not project implementation3. Research focused, not project implementation (except pilots)

4. Current cycle research in: Afghanistan, Bangladesh,4. Current cycle research in: Afghanistan, Bangladesh, India, Indonesia, Maldives, Pakistan, Philippines, Sri Lanka, Thailand, Mongolia (‘SAPTIM’)

5. Operates as a virtual organisation

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

www.lirneasia.net

Daily Page loads: 900Daily Unique Visitors: 700Daily Returning Visitors: 100 ( aprox averages for the last 30 days)

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

( aprox averages for the last 30 days)

Emerging trends in Broadband in AsiaBroadband in Asia:Increasing user base

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Emerging trends in Broadband in Asia:Price DropsPrice Drops

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Emerging trends in Broadband in Asia:Price DropsPrice Drops

Annual cost, 2Mbps Broadband business connection (unlimited download) in USD

3 000

3,500

4,000(unlimited download) in USD

2,000

2,500

3,000

500

1,000

1,500

0

Nepal Pakistan India Sri Lanka Maldives

October 2008 February 2009 October 2009

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

y

Emerging trends in Broadband in Asia:Rural PenetrationRural Penetration

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Emerging trends in Broadband in Asia:Rural business usersRural business users

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Broadband Quality : An evasive goal?

QoSE is like World PeaceWorld Peace

o It is a worthy goal,

o It is difficult to achieveachieve,

o And progress is made in small steps

.

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

11

Not just in developing countries!

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

countries!

Broadband Quality : Where is the bottleneck?

CPE

ISP Network512k/128k

‘Internet’

CPE

2M/512k

User Network

Local Contents

Intern’al Backbone

Global Internet

PC: CPU Occupancy, Network Devices: CPU Network Congestion:

Network Congestion: Number of

Peer Network Congestion

Broadband Network

PC: CPU Occupancy, Memory Capacity and Virus etc.

CPE: DSP Speed and Stability

Occupancy, Memory Capacity Stability, Processing capacity & Delay.

Congestion: Number ofconcurrent users are been served.

Hosting/Streaming

Number of concurrent users are been served.

Hosting/Streaming Server: CPU Memory

Congestion.

Backbone bandwidth.

Number of y

User Network Cabling

Number of Users

Transport Media: Bandwidth, Propagation Delay.

Network Design.

Hosting/Streaming Server: CPU, Memory and Stability.

Bandwidth of

Server: CPU, Memory and Stability.

Bandwidth of Server‐Network Connection.

Hops

Propagation Delay.

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Subscriber & Traffic management.

Bandwidth of Server‐Network Connection.

International bandwidth

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

QoSE Monitoring ‐ ApproachesQoSE Monitoring Approaches

• Regulator centric (Traditional) – involves operators,Regulator centric (Traditional) involves operators, monitor from operator end, checks parameters like Network availability, contention ratio, Bandwidth utilisation

• User centric (Innovation) – does not involve operator (or regulator), monitors from user end, more straightforward, checks parameters like throughput, d l ji d i b id l bdelay, jitter, adv: easier; may not be ideal but serves the purpose

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Broadband QoS regulation in Singaporein Singapore Network Availability = (Up time – Down time) x100%

Up timeUp time

Should be more than 99%(Excluding pre‐announced maintenance periods)

B d idth Utili ti P k tili ti 100%Bandwidth Utilisation = Peak utilisation x 100% Available bandwidth

Should be less than 90% If it exceeds 90% for 3 consecutive months, the provider needs

to e pandThis work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

to expand.

YahooBroadband QoSE regulation in Singapore

Internet

g p

Internet

National Server

First entry point to US (C)

Server

< 85 ms < 300 msISP (B)

< 300 ms

User (A)Network Latency: Round Trip Time (RTT) taken by packets to reach a given destination and return

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

given destination and return

Regulation in India and SingaporeParameter Singapore India

Network Availability > 99% > 98%

Latency (Local) < 85ms < 120 ms

Latency (Intl) < 300ms < 350 ms (ter)

< 800 ms (sat)

Bandwidth Utilisation 90% during peak time < 80% during peak time

Broadband Connection Speed Not Specified > 80% of specified from (download) user to ISP

Service Activation Not Specified 100% in 15 working days

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Customer Support Not Specified 60% calls in 60 sec

80% calls in 90 sec

LIRNEasia's QoSE work:User awarenessUser awareness

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

LIRNEasia's QoSE work:www broadbandasia infowww.broadbandasia.info

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Trends identified from QoSE testing (selected)Trends identified from QoSE testing (selected)

Fixed BroadbandFixed Broadband

Chennai, Colombo, Dhaka and New Delhi

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Trends identified from QoSE testing (selected)Trends identified from QoSE testing (selected)

Mobile Broadband (PC simulated testing)Mobile Broadband (PC simulated testing)

Colombo

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Policy interventions based on the researchPolicy interventions based on the research

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Policy Interventions:Annual event at Institution of Engineers Sri LankaAnnual event at Institution of Engineers, Sri Lanka

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Policy Interventions:Dissemination eventsDissemination events

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Sri Lanka: Response to the paper on ‘NATIONAL BACKBONE NETWORK’‘NATIONAL BACKBONE NETWORK’

• A ‘National’ backbone will not solve all QoSE issuesA National backbone will not solve all QoSE issues

• 2 Mbps is too low for a national backbone capacity

• Interconnection issues are crucial and must beInterconnection issues are crucial and must be addressed

• Instead of uniform capacity everywhere the NBNInstead of uniform capacity everywhere the NBN should be designed to cater to specific demands to provinces

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Bangladesh: Response to the paper on ‘BROADBAND WIRELESS ACCESS SERVICES’‘BROADBAND WIRELESS ACCESS SERVICES’

• Operators should guarantee QoSE for not within ISPOperators should guarantee QoSE for not within ISP only, but till first entry point to US

• Operators should publish contention ratiosp p

• Assurance at launch is inadequate; QoSE should be regularly monitoredg y

• “Broadband = 128 kbps +” definition should change

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

India: Response to the paper on ‘ISP BANDWIDTH REQUIREMENTS’‘ISP BANDWIDTH REQUIREMENTS’

• Suggested contention ratios 1:20 (business) and 1: 50Suggested contention ratios 1:20 (business) and 1: 50 (residential)

• Information on contention ratios should be made – Adopted 1:30 and 1:50

public

• Broadband QoSE is not just speed; need a holistic j pview

• Operator obligation should be till first entry point to US

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Policy Intervention:Pressure for ethical advertisingPressure for ethical advertising

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Policy Intervention:Pressure for ethical advertisingg

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

What Next?Broadband QoSE for telecentersBroadband QoSE for telecenters

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

What Next?AT‐Tester Web Version (Beta)AT‐Tester Web Version (Beta)

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

What Next?Innovation: Mobile Broadband QoSE (Beta)Innovation: Mobile Broadband QoSE (Beta)

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.

Thank You!chanuka@lirneasia.netchanuka@gmail.com

This work was carried out with the aid of a grant from the InternationalDevelopment Research Centre, Canada and the Department forInternational Development, UK.