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Innovation Lab

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OFFERING ENGINEERINGRESEARCH & DEVELOPMENT CO-INNOVATIONCROWD SOURCING

TOP-DOWN INNOVATION CO-CREATIONCOLLABORATIVE INNOVATIONBOTTOM-UP INNOVATION

Innovation Lab Enabling DisruptionsCreate Outcome based & Customer-centric Solutions

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FUTURE PROOFING & THOUGHT LEADERSHIP

AUTOMATION DIGITAL INTERNET OF THINGS

Current Focus Areas

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Future of Engagement

• Messaging : The most preferred interaction channel

“Messaging apps have surpassed Social networks” – BI

Intelligence

• Voice : The most powerful communication technology ever

“20% of google search today is done by voice” - Google

• Experience economy : The vision of companies selling experiences has

now become a reality. Hyper Personalized, Intuitive, Always on.

• Acts as a bridge between systems designed by IT and those designed for

humans

• Transitioning from User adapting to learn technology TO technology

adapting and learning from users.

“By 2018, at least 50% of new versions of enterprise software products will

include some conversational capabilities“– Gartner

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Reimagining Customer Experience With Conversational UI

Application

• UI / Logic / Data

• One size fits all

• Focus on completeness

Mobile App

• UX for an application

• Fit for purpose

• Focus on simplicity

Conversational UI

• Fluid UX

• Multi purpose

• Focus on responsiveness

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Multi Channel Approaches For Conversational UI… and Growing

Messaging Platforms Conversational AI Voice VPAs

Amazon Lex

Microsoft Luis

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Mixed Reality – Virtual AssessorUsing Microsoft’s Hololens

Virtually inspect the property

Gather specific information that will affect the value

Analyze the gathered data & Assess the property

Place a fair market value on every piece of property

Property Appraiser’s

Virtual Assistant

VIRTUAL ASSESSOR