InnovationThrough Win-Win

RelationshipsPresented to CAIS2051 Conference

July 2051

Urgency to Change/Innovate – 20.7% to 30% drop in 10 years

Collaborations create better resultsBy working together we can create greater value for all stakeholders

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Example: Remote workers – how we responded to GFC

Creating Win-Win-Win in Corporate EnvironmentCustomers want to do business with a company that helps them solve their problems and makes them look and feel good.

Company(Winplus)

Customer

(Costco)

Suppliers

(Supply Chain)

How to get everyone (stakeholders) to work together/collaborate/innovate?

• Trust (always do what you say you will do)• Common goals (sell more product)• Willingness to look at problem from others perspective• Get engagement early in the process – builds sense of ownership• Communicate (Basecamp)• What can I do to help the other side feel positive about the

outcome• Everyone making money• None of the groups feeling like they are being taken advantage of

Creating Win-Win-Win in Corporate EnvironmentCase Study - Costco

How to Innovate?• Package• Merchandising• Product• Fabric• Price• Inventory Management• Delivery method

vs.

Price only (there is always someone cheaper!)

By involving Customer and Supplier we get buy in on both sides

Everyone wins!Outcome = Order for 100 x 40’ containers

Creating Win-Win-Win in an Independent School EnvironmentWhomever pays tuition is “voting” with their dollars – Our schools exist to serve our

customers. Our customers want our schools to …..

Company(School)

Customer(Whomever pays Tuition)

Suppliers(Teachers)

You should look at your schools as a business. Without the revenue coming from your “customers”, your schools would fail to exist and your jobs would disappear.

How can your School, its suppliers (teachers) and its customers not only co-exist but thrive by creating a win-win-win relationship?

• Build trust daily• Buy in of Common goals – vision/mission/strategic plan• Willingness to look at problems/issues from others perspective• Get engagement early in the process – builds sense of ownership

around eventual solution• Over Communicate• Empathy - What can I do to help the other side feel positive about

the outcome?

Thinking of Your School as a Business

• What would your school look like if you knew you could never raise tuition again?

• How can you double your tuition by appealing to a more niche “customer”

• What would your school look like if your student base reduced by 30% by 2025

• What are 5 ways to build more community with suppliers and customers?

• How to create alternate revenue streams through corporate sponsorships or innovative summer programs?

• What does “customer service” look like at my school?

• What would your school like like if you hired new teachers who did not have teaching degrees? Hired a juggler? Hired a pro-surfer?

• What is you removed most of your classroom walls? Desks?

• What could a local artist or expert bring to your school?

• What if students did more teaching?

• How can you involve parents and draw in their unique expertise?

• How could the giving of time by our “customers” be the equivalent of money/donations

Questions to ponder around creating win-win

Thank you & Questions