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Innovative Approaches with Peer Coaching
National Federation of Families on Children’s Mental Health Conference 2014
Sandy Bumpus, Executive Director
Tammi Paul, Statewide Training Program Manager
Lisa Butler, Statewide Wraparound Trainer
Oregon Family Support Network1300 Broadway St. N.E. Suite 403Salem, OR 97203503-363-8068
Learning Objectives for Today
Participants will:
1. Understand the need and history behind the development of a Peer Coach certification model.
2. Gather information that OFSN used to integrate local, state and national expertise in the development process.
3. Experience aspects of the Peer Coach curriculum delivery.
4. Hear about challenges, barriers, and lessons learned in the development of a Peer Coach Certification model and associated system changes that are required.
A Little Bit of History – On OFSN and Peer Support
1. OFSN began using family peers in one-one direct service delivery in 2005 “Systems Navigation”
2. By 2010, OFSN had one-one family peer support practice Statewide Oregon’s Children’s Systems Change (2005)
3. Regional Directors – are direct supervisors of family peer support specialists or ‘Family Partners’
Peer Supervision Model
Good practice skills require good supervision
Peer Support work is relational
The goal is to have Peer
Supervision which utilizes “best
practice” techniques, and
strong interpersonal or
‘relationship’ building skills.
Supervision
Definition of Supervision:1. the action, process, or occupation of supervising;
especially: a critical watching and directing (as of activities or a course of action) – Webster’s Dictionary
2. the act of watching a person or activity and making certain that everything is done correctly, safely, etc Cambridge Advanced learner’s Dictionary and Thesaurus
3. the act, or instance of supervising; responsible oversight - Wiktionary
OFSN’s Supervision Model
Family Partner
Attends weekly Peer Supervision
1:1
Attends bi-weekly Team Supervision
(Peer Support Team)
Attends monthly Clinical
SupervisionWeekly Staff
Meetings with Wraparound
Teams
Attends monthly Regional Peer
Support Partner Meeting
Co- Supervision Peer/Clinical Expertise
Multiple Strategies
Focus is on ‘true’ Peer Support Practice
What is a Coach?
Definition of a Coach:
a person who teaches and trains the members of a team and makes decisions about how the team performs – Webster
the practice of guiding an individual through a process - Wiktionary
An expert who trains someone learning or improving a skill, especially one related to performing. – Cambridge Free English Dictionary
Definition of Peer Coach
Peer Coaching refers to a one-on-one relationship
in which a peer with more experience in the peer support practice
encourages, motivates, and supports another peer to deepen their understanding and skills in the practice of peer support.
Impact of Supervision and Coaching
Supervision Coaching- Focus is on person or team of staff -Focus is around a particular practice, or set
of skills
Broad; • Wide range of topics
orientation to workplace work in community, structure of service delivery (team
processes) employee expectations organizational expectations employee performance/coaching relies on positive working
relationship with employee
Specific• Set of knowledge, skills, and abilities
definition of competencies observation of practice rating level of competency manage practice expectations relies on positive working
relationship with employee and supervisor
Implements Employee Performance recommendations with employee
Recommends improvement strategies related to specific competencies identified as needing improvement
Elevates employee and team practice Elevates the practice area (Family Peer Support Services)
Employee feels confident in knowing what is expected of them on all levels (practice, procedures, organization)
Employee feels confident in their ability to use knowledge and skills they have learned related to the practice (Family Peer Support)
What The Research Says About Coaching
Coaching helps when the bar needs to be raised or when various areas of a particular industry needs to mature. (2009, Harvard Business Review)
The use of strategies considered in high performing organizations includes coaching, mentoring, incentive compensation, and extensive employee involvement. (1991, Boudreau, 1992,Jones and Wright, and 1990, Kleiner
Coaching increases the process of helping others improve now, and develops capacity to perform well in the future. Coaches are considered to be ‘Practice Champions. (2012 Harvard Business Review)
OFSN was requested by the State Addictions and Mental Health Division to Create a Peer Coach Certification - 2013
How OFSN Responded to the State’s Request
Beginning the Process of Developing a Curriculum
Process to include:
1. Who would be considered as ‘eligible’ to become a peer coach.
2. What framework should be used to support Peer Coaches
3. How Peer Coaches would use their role to enhance family peer support practice.
4. Why? So that Family Peer Support Specialists around the state would have this support, and to elevate the practice (knowledge, skills and abilities) of all.
Exploring Where This New Role Lives in the System
Oregon utilizes several models of family peer support.
Contractual – OFSN/NAMI hired staff – (Peer supervised)
Facility Based –Community Mental Health Program (Clinically supervised)
Facility Based – Community Mental Health Program (Peer supervised)
Blind Spot – What are we going to do with Peer Coaches, once we have them?
Description re: Curriculum Development Process
Developed 2-day introduction to
Peer Coach Curriculum
Held Monthly Affinity Calls
Held Feedback Sessions with
OFSN Supervisors
Worked with Instructional
Design Consultant
Process was participatory, and utilized expertise at the local, state and national levels
Peer Coach Curriculum is Completed!
OFSN holds it’s first Peer Coach Training
2-day training session
Offered to most experienced supervisors or family peer support specialists.
Minimum Requirements – 2 years of practice as a Family Partner or Family Peer Support Specialist, or Certified Peer Support Specialist (National Peer Support Certification)
All Peer Coaches are required to have their own Family Peer Support Supervisor.
National Expertise
Peer Support Provider CommissionPeer Support Provider Competencies
National Experts
Peer Support Evaluation
Peer Support Certification
State Expertise
Family Peer Support Providers
Residential Care Settings
Community Based Mental Health Programs
Non-Profit – Mental Health Advocacy Org’s
State Addictions and Mental Health Administration
Family Leaders
Local Expertise Family Partners working for OFSN
Supervisors (Regional Directors) working for OFSN
Discussion of Challenges, Barriers and Lessons Learned
Curriculum Development:
Affinity Calls
Technology (supporting affinity calls)
Development of the Code of Ethics
Practice Implications:
What is a Peer Coach vs. Supervisor? Peer Super-Coach
What if the Family Peer Support Specialist does not have a Peer Supervisor?
Will this Peer Coach Model fit how ‘we’ provide Peer Support Services?
Who’s eligible to be a Peer Coach?
Communication and Persistence!
Questions so far?
What is your Peer Coaching pickle?
Key Concepts for Peer Coach Training
Mutuality in relationshipCultural and linguistic responsiveness
Ethics and boundariesParallel process practice
Taking a Look at the Curriculum
How We Chose to Focus the Training for Peer Coaches
Newly Developed Tools specific for Peer Coaching
Newly Developed Tools for Peer Coaches
Shadow Planning ToolFPSS Competencies Assessment ToolProfessional Development Planning
Tool
The Peer Coach Certification Program: Tier 1
Certification Process
Tier 1: An Introduction to Coaching Peer Support Specialists
Peer Support Specialists who have been engaged in peer partner roles for a minimum of 2 years or have completed the National Certification for Parent Support.
Submit an application and be accepted to the Peer Coach Certification Program.
Complete a 2 day intensive ‘An Introduction to Coaching Peer Support Specialists’ training.
The Peer Coach Certification Program: Tier 2
Tier 2: Individual and Group Coaching Sessions
Participate in 10 consultative coaching sessions. Coaching sessions will be a combination of individual (2) and group (8).
Completed within 12 months following completion of Tier 1.
The Peer Coach Certification Program: Tier 3
Tier 3: Videotaped Coaching and Supervision
Submission of 3 videotaped coaching sessions.
One coaching session must include the participant using the FPSS Competencies Assessment Tool and a second must include the participant using the Professional Development Planning Tool.
Videotaped coaching sessions will be evaluated and participants will receive supervision related to strengths and areas of growth noted in the videotaped coaching sessions.
After completing the Peer Coach Certification Program
Peer Coach Certification participants receive a signed certificate acknowledging their completion
Registered with Oregon Family Support Network with a designation of Peer Coach.
Experience elements of the curriculum and coaching tools!
Shadow Planning
Tool
FPSS Competencies Assessment Tool
ReferencesAvailable in your
packet!!