1. Dobrich, 26 April 2012

2. The Concept of InnovationInnovation is most commonly defined as a change towardrenovation or adoption of something new and useful in thepractice.Joseph Schumpeter (1934) identifies 5 main cases of innovation: adoption of a new product introduction of a new method of production discovering a new market using a new source of raw material / production resources creation of a new organization of work or relations amongcompanies within an industry 3. Types of InnovationsThe technological concept of innovation (Oslo Manual, 1995)links product and process innovations to research andtechnology transfer.According to the adopted classification principle, different typesof innovations exist: product or technical innovations, i.e. new products or newapplications technological innovations a new method forproduction, supply and sale organizational innovations, i.e. new methods of management social innovations, i.e. creation of new values 4. Library Innovations Innovation is a complex process of creation,distribution and usage of novelties in order to enablelibrary development as a social institute andenhancement of library performance Library innovation is a system of new ideas proposedby creatively thinking professionals or by a team One of the main directions of innovative libraryactivities is the automation and mechanization oftechnological processes The use of information and communicationtechnology (ICT) modifies traditional services 5. What is an innovative service? brand new / never done before addressed to a new target group created in a new partnership created by means of new technology 6. Innovative Library ServicesUsers information needs are met through provision of new, moderninformation insurance solutions.Public libraries introduce new and innovative services enablingcommunities to access ICT. Speaking of library services, more andmore often we mean their electronic version of existence. ICT based services use of internet, e-mail, ICT training,information literacy and job application classes; Ask Librarian virtualreference service -Services -government, e-education, e-employment, e-culture / e-science, e-society, e-business, e-health 7. Information and CommunicationInnovations Online resources, accessible 7/24, a different type ofcommunication: e-mail, Skype, Facebook Virtual reference services: Ask a Librarian Online reference form Online interlibrary borrowing form Online electronic document delivery form -publications Electronic catalogues Digital resources -government integrated public services via the worldwide web addressed at service provision (to citizens andthe business) without reference to time and place 8. Libraries Role in e-Government Libraries public centers for access to information for all Diverse information service provision to users (includinggovernment related and administrative information) ICT training of users Electronic service provision bibliographic reference, documentdelivery, access to electronic catalogues (an e-governmentservice) 9. Virtual Reference and InformationServicesReference and information services the most dynamicactivity.The emerging new audience of users demanding acontinuous access, provision of soft copies of documentsand assistance from professional bibliographers bringsabout the creation of virtual reference services.Distance service provision to users ensures: usage regardless of time and place user-mediator interaction performance efficiency mobilization of resources inaccessible for users 10. Virtual Reference ServicesVirtual reference service characteristics include all elements oftraditional reference bibliographic and information services. Theimplementation methodology is also identical.What is different is technology!The essence of library and information activities changes not somuch in terms of nature but rather in terms of modifying thetools for information distribution and storage. Many typicallibrary activities will not be limited to the physical availability oflibraries and information centers but will be provided freely in acyberspace. 11. Bulgarias Practice Ask a Librarian Services Electronic resource guides reference, universal,specialized, thematic lists of web resources arranged bytopic 12. Types of Virtual Services Via e-mail and web forms available on librarys websitehttp://www.libdobrich.bg/ Via Skype, chat, web conference software, web centersoftwareThe advantage here is the interactive nature of the service. Ready digital collectionsTheir main distinctive feature is the absence ofbibliographers in the process of service provision. Theirrole is prior to this process in the selection andorganization of resources. 13. The Experience of Dora Gabe District Library in Dobrich The librarys policies comply with public information andcommunication needs of the local community, Dobrich districtand the country. The library has made a commitment to adopt new technologyand new service provision methods. The library provides services to the public with the support ofthe ICT equipment delivered under the Glob@l Libraries Bulgaria Program. 14. Online Information Services Monthly newsletter on new books, a soft version in a .pdf file,distributed by subscription via a mail-list on the website. Information about attractive titles from Bulgarian and foreignauthors (Our Suggestion), interesting titles for children(Childrens World). Homepage news to promote new services, exhibitions, events,donations. 15. New Titles 16. Newly Received Books 17. Electronic Services and ResourcesDistance services: Book loan period extension via e-mail Subscription to information I Want to Read new titles suggestion Website browsing Ask Librarian virtual reference service Written bibliographic reference request, reference archive browsingand copy request Interlibrary borrowing request Electronic document delivery request 18. Electronic Services and Resources Cooperation and creation of united resources Europeana, COBISS Search in local electronic bibliographic databases Useful links electronic resources on public information, localauthorities, information about the EU, for children and youngpeople PC skills and information literacy trainingLibrary website usage data show that the number of hits isconstantly growing. 19. e-Services 20. Ask a Librarian 21. Meebo virtual chat a new reference andinformation service tool 22. Bibliographic Reference Online Request Form 23. Information Subscription 24. The Interlibrary Borrowing Service Interlibrary borrowing aims to satisfy users right to free and equal access to documents. The use of ICT technology online request form modifies the traditional service into an innovative service contributing to the promptness of request execution. 25. Interlibrary Borrowing Form 26. Electronic Document Delivery EDD includes search of information sources provided to users in soft copies (scanned, e-mailed, etc.) A combination of electronic equipment and software used for service provision between libraries or between a library and an end user. 27. Electronic Document Delivery 28. The Library as an Intermediary ofe-Government and Local InformationThrough its website, our library provides access to central governmentagencies, municipal information, administrative acts, regulatorydocumentsPublic informationhttp://www.ableportal.bg/portal/index.html - public informationportal http://www.aip-bg.org/ - Access to Information Programhttp://www.bgmaps.com/ - map of BulgariaLocal authorities http://www.dobrich.bg/ - Dobrich Municipality http://dobrich.government.bg/ - Dobrich District Governors Office 29. Information, Reference and Bibliographic Center Provides online public information to all library patrons Provides free-of-charge access to the Internet, PCs anddocument print options to all library patrons Offers a special reading place set up for vision impaired people 30. The Information Center 31. Education Services Foreign language training through CDs trainers and a variety oftraining aids, dictionaries, books, hard-copy and soft-copyresources Open lessons virtual school classes in various subjects withmultimedia presentations and use of ICT Information days on specific topics or aiming to enhancepatrons library, bibliographic and information knowledge 32. Information Days, Open Lessons 33. Training CoursesFree-of-charge practical courses take place in the librarystraining center equipped under the Glob@l Libraries BulgariaProgram to train people in using the services of the Information,Reference and Bibliographic Center. The three-day trainingcourses include: basic computer literacy; text-processing Word;online information search; e-mail and Skype.To date, more than 15 users were trained in 18 courses.Participants fill in feedback questionnaires at the end of thetraining. 34. Computer Literacy Classes 35. Work with Vulnerable Groups The building is accessible to disabled people A special ramp for vision impaired people Services for vision impaired peopleThe Information, Reference and Bibliographic Center provides aworkstation for vision impaired people a computer configurationequipped with special software (JAWS for Windows and Speech Lab2.0). 36. Digitization of Regional Studies Information In cooperation with Pencho Slaveykov District Library in Varna, as a data aggregation library for Europeana, and by means of new technology, our library took part in the project with Dobrudzha digital collection of postcards and photos from the first half of 20th century. The project initiates the long-term strategy of Dora Gabe District Library for preservation of our literary heritage, its specific nature and diversity, and follows the ideas of UROPEANA on accessibility of local and regional content through the European digital library by presenting the culture and historical heritage of Dobrich and Dobrudzha. 37. The COBISS SystemA model for connecting libraries in a uniform library andinformation system with shared cataloguing, bibliographicdatabase, i.e. a union catalogue, local bibliographic databases ofparticipating libraries, cooperative services and many otherfunctions typical of the virtual library. 38. Ideas Adoption of new services: creation of a reference guide with health relatedinformation (with web resources) creation of a Library Friends page in Facebookcontaining information useful for teenagers: aboutschools in the municipality and thedistrict, university applicationcampaigns, education abroad organization of computer and information literacytraining in partnership with pensioners clubs online banking and taxpaying training 39. Trends Libraries address the groups and communities they serve Libraries provide access to diverse collections and services Users participants in the choice of provided services Libraries centers for information literacy, catching upwith technology advancement, a key factor for humancapital development Libraries centers for transfer of expensive digitalinformation inaccessible to citizens Libraries an economic development factor 40. In the digital information age, we all need to learn how to use efficiently and effectively the huge diversity of information and communication technology for information search, finding, organization, analysis and assessment. Librarians need to develop innovative services in partnerships and reach to various target groups. By creating services that meet readers information needs, they win their trust.There is no social development without libraries! 41. Thank you for your attention!Zhivka NenovaEng. Ivan Madzharov, CCNADora Gabe District Library, Dobrich