OUTBOUND CASE STUDY

PRESENTED BY:-

ANKIT SHAH

ANKUR BHADRA

CHINTAN VAIDYA

SANDESH RAI

SOURABH KUMAR

COMPANIES VISITED

KRAFT KONCEPT PVT. LTD.

DERIVIUM TRADITION SECURITIES PVT. LTD.

DERIVIUM TRADITION SECURITIES PVT. LTD.

• EMPLOYEE NAME :-

MS. SMITA D. RAJPUT

•DEPARTMENT :-

FIXED INCOME

• POSITION :-

SR. MANAGER (CLIENT SERVICES)

INNOVATION BROUGHT IN THE BUSINESS

• FOCUS ON DEVELOPING STRONGER RELATIONSHIP WITH CORPORATE CLIENTS

• ISSUANCE OF COMMERCIAL PAPERS AND NCD’S

CHALLENGES FACED

• NO UNNECESSARY BENCHMARKING

• KEEP IT SIMPLE; STICK TO BASICS

• WEEKLY TEAM MEETS

• PROPER CO-ORDINATION AND COMMUNICATION

STEPS FOLLOWED

• INTER DEPARTMENT CO-ORDINATION

• HANDLING NEW CLIENTS WHILE SERVICING OLDER ONES

IMPACT• EFFECTIVENESS IN COMPANY’S FUNCTIONING

• INCREASED MARKET SHARE

DEFINED ‘INNOVATION’ AS :-

“ANYTHING THAT CAN GET US MORE CLIENTS AND FETCH US MORE PROFIT !!”

MANAGEMENT PHILOSOPHY FOLLOWED‘FOCUS ON BUILDING STRONG RELATIONSHIPS WITH HELP OF SPECIALIZED

SERVICES AND MAINTAINING TRANSPARENCY.’

KRAFT KONCEPT PVT. LTD.

• EMPLOYEE NAME :-

MR. SANATH SATYAPRIYA

•DEPARTMENT :-

TECHNICAL

• POSITION :-

BUSINESS PARTNER, TECHNICAL PERSONNEL

INNOVATION BROUGHT IN THE BUSINESS

• FOCUSED ON DEVELOPING CLIENT RELATIONSHIPS WITH PROMPT REPLY

• DIVIDED WORKFORCE BASED ON SKILL AND EDUCATIONAL LEVEL

• CELLULAR MMS SERVICE

STEPS FOLLOWED

• BRIEFED EDUCATED STAFF ON WORKFLOW AND METHODOLOGY

• MARKET RESEARCH

• USE OF BLACKBERRY CELLPHONES

CHALLENGES FACED

• DIFFERENT CLIENT REQUIREMENTS

• COST

IMPACT• REDUCED OPERATION COSTS

• STAY AT SITE REDUCED – SAVED TIME – GENERATED MORE BUSINESS

DEFINED ‘INNOVATION’ AS :-“Innovation is any development that allows us to improve the speed and quality

of our products and services with minimum impact on costs”

MANAGEMENT PHILOSOPHY FOLLOWED‘We promise not to let you down in terms of quality, delivery and skills. Big or

small we bring the same commitment to all our assignments.’

THANK YOU !!