Insert: Title of Improvement

Read OutDate:

2

Objectives for Today’s Session

Share results of improvement effort

Demonstrate fact-base, analytical approach to implementing the improvement

3

Agenda(aka The Improvement Process)

1. Define the problem or improvement opportunity 2. Describe the current situation 3. Analyze the causes of the problem 4. Develop a solution 5. Implement solution and evaluate results 6. Sustain the results 7. Communicate the results

4

Team Members

Sponsor: Team Leader: Team Members: Coach (If applicable):

5

The Problem

Tips» Include a Problem Statement

» Articulate the Goals/Objectives of team

» Include approach

6

Current Situation

Tips» Include Assumptions

» Include any constraints of the team

» Describe current state

» Include specific tools used to describe the current situation (e.g. 80/20 Chart, Trend Chart, Process Map)

» Keep in mind that these slides may be used to communicate the work of the team independent of the read out session. Therefore, details of the team activities, data collected and analyzed and deliverables should be documented in this presentation.

7

Analyze causes of the problem

Tips» Include Gaps

» Include Data to support gaps

» Include any root cause analysis

» Include specific tools used to analyze the causes of the problem (e.g. Post-it® Note Cause & Effect Diagram, Process Analysis)

8

Solutions

Tips» Be sure to clearly communicate what the team has concluded

(I.e. high level summary of solution and result)

» Focus on the top 3 points

» Keep in mind that these slides may be used to communicate the work of the team independent of the read out session. Therefore, details of the team activities, data collected and analyzed and deliverables should be documented in this presentation.

9

Solutions

Tips» For each solution or recommendation, include the following:

Description of change Potential risks Mitigating the risks Benefits - quantify them if possible Success measures

» Include specific CI Tools used to develop solutions (e.g. Prioritization, Responsibility Matrix)

10

Implement and Evaluate

Implement Changes» Tip: Address strategy utilized for implementation

(action plans, individuals involved, obstacles addressed, overall owner, etc…)

» Address overall progress on Action Plan (duration etc)

11

Sustain the Results

Sustain the results

» Tip: Address how results are sustained (on-going action plans, tracking measures in place, etc…)

12

Share the Results

Capture the Benefits Realized» Tip: Quantify the financial benefit to the client and to

CVG

» Also include the benefits to the Employee

Communicate the results

» Tip: Address plans (how) results are communicated

» Include Documented improvement in CI Portal

13

Parking Lot Items

Tips» List good ideas generated by the team that are outside the

scope of this effort or were not fully evaluated because of lack of time or data. If appropriate assign responsibility for considering these ideas to a person or team.

» Make sure your team knows about this parking lot so you can use it to facilitate the breakout session.

14

Learnings (Team Reflection)

Tips» Plus

What went (or is going) well?

» Delta What would the team do differently?

15

Appendix