Insight Consulting

Exercising the Top Team

Simon Langdon, Principal Consultant

Insight Consulting

Objectives

Raise awareness

Validate the Crisis Management Plan

Confirm:

Membership of the Crisis Management Team

Roles and Responsibilities

Tasks

Train members of the Crisis Management Team

Identify any issues that need to be resolved

Insight Consulting

What’s important

Understanding the team dynamics

The crisis management process

Managing the information flow

Decision making process

Lines of communication – internal and external

EXTERNALCustomers, Suppliers

Regulator etc

CRISISMANAGEMENT TEAM

CollateAnalyse

Assess ImpactResolve Conflicts of

InterestAction

INTERNALDepartments

etc Brief

Information

Crisis Management Process

DepartmentsDepartments

DepartmentsDepartments

Departments

Media

Emergency Teams

Emergency Teams

Emergency Teams

Emergency Teams

Status Report

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Framework

The “Executive”

Corporate

Departmental

Strategic

Tactical Crisis Management Team

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Actions at the Meeting

Agenda for the CMT meeting

People, Assets and Business Priorities

Reporting:

Incident Report

Status Report

Log

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• Safety of

people

Assets

• Business

Priorities

•What will it take account of?

Crisis Management

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Outcomes of Recent Exercise

Importance of Business as Usual i.e. FM management must protect traders from requests for briefings

Major operational business focuses around credit decision issues and how these would impact liquidity and payments

Communications

Importance of reporting chain from the dealers through department to Board

Informal lines of communication will continue

Consistent message needed concerning liquidity, payments and credits

What message to customers – potential damage to reputation

Insight Consulting

Decision Tree

Identify possible issues

i.e. decisions that need to be taken and when

Where does authority for these decisions lie now?

Does the authority need to be delegated to facilitate a timely response?

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Decision Tree

Decisions Credit issues

Liquidity

Payments

What decisions? Who makes them? When?

What information is needed? Where do you obtain it?

Who do you inform of decision – internally and externally?

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Overall Requirement

Straightforward, co-ordinated and documented procedure that can be summarised on a laminated aide-memoire

Managers must be made aware of their responsibilities and practised in their implementation

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Process - Time Line

Incident

Recovery

StrategyStatus Report

Golden HourGolden Hour

Incident Report

React Act

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Keys to Success

Good Media Handling

Developing an Aide-memoire

Communications

Timing is crucial

Attention to detail versus keeping it simple

Added value – working together across industry

Insight Consulting

Insight ConsultingPart of Siemens Communications

www.siemens.co.uk/insight

+44 (0)1932 241000

Security, Compliance and Continuity