Insight into DSV India Facts & figures

Introduction

DSV is a global supplier of transport and logistics services.

DSV has offices in more than 70 countries all over the world and an international network of partners and agents. By our professional and advantageous overall solutions, the approx. 22,000 DSV employees recorded a worldwide annual revenue of 6 billion euro for 2012.

DSV is listed on NASDAQ OMX Copenhagen and included in the OMXC20 Index as one of the 20 most actively traded shares.

ArgentinaAustraliaAustriaBangladeshBelarusBelgiumBulgariaCanadaChileChinaCroatiaCzech RepublicDenmarkD. R. of CongoEgypt

EstoniaEthiopiaFinlandFranceGermanyGhanaGreeceHong KongHungaryIndiaIndonesiaIraqIrelandItalyJapan

KazakhstanKoreaKenyaLatviaLithuaniaLuxembourgMalaysiaMexicoMoroccoNetherlandsNew ZealandNigeriaNorwayPakistanPeru

PhilippinesPolandPortugalRomaniaRussiaSerbiaSingaporeSlovakiaSloveniaSouth AfricaSpainSwedenSwitzerlandTaiwanTanzania

ThailandTogoTurkeyUgandaUkraineUnited Arab EmiratesUnited KingdomUSAVietnamZambia

DSV countries

We offer our services in the following countries

DSV acquires BorupAutotrans and Hammerbro, and merges into DSV Borup

DSV acquires ABX LOGISTICS

The DSV activities change their names from DFDS Transport to DSV

19761989

19972000

20012005

20062007

2008

10 independent haulers establish DSV, De sammensluttede Vognmænd af 13-7 1976

DSV acquires Samson Transport and becomes DSV Samson Transport

DFDS Transport Group of companies is divided into three divisions

DSV acquires J.H. Bachmann

DSV acquires Frans Maas

Milestones

DSV acquires DFDS Dan Transport Group, the company merges with DSV Samson Transport into DFDS Transport

DSV acquires Swift

Freight

2012

Top 15 Global freight forwarders (3 PLS)Based on 2011 revenue – Billion USD

Source: Journal of Commerce, 27 April 2012

• In Road DSV ranks as number 3 in Europe.

• In Air & Sea DSV is in top 10 globally.

• The market is fragmented and DSV’s market share is ~ 2 % both in Air & Sea and Road.

• It is estimated that the top 15 companies control 35- 40 % of the total freight forwarding market.

• In Road DSV ranks as number 3 in Europe.

• In Air & Sea DSV is in top 10 globally.

• The market is fragmented and DSV’s market share is ~ 2 % both in Air & Sea and Road.

• It is estimated that the top 15 companies control 35- 40 % of the total freight forwarding market.

Growth strategy

• It is DSVs target to gain market shares in all divisions by focus on sales

• Green field approach is an option in certain areas

• Road / Solutions with more global coverage

• Pursue cross selling opportunities

Organic growth

• Add volume to existing network and strengthen global footprint in Air & Sea – focus on local and regional companies

• Bolt-on type acquisitions in Road

• Project logistics is an attractive area

M&A

Focus Areas

We will:

• Continue to focus on a high EBITA margin and cost control

• Continue to strengthen DSV’s market position in all divisions via focus on sales both locally in the countries and centrally in DSV’s Global Sales organisation

• Focus on extending our customer relationships

• Continue to engage the best partners and vendors

• Further strengthen our international position

• Operate with the latest IT and logistics technologies

• Continue to develop and improve our environmental initiatives

The DSV culture

• Strong and entrepreneurial company culture

• Loyal and hands-on management

• High degree of internal transparency

• Internal competition on many levels – between divisisions,

countries, branches etc.

• Visible for staff at all levels how they perform – focus on KPIs

and benchmarking

• Local management has freedom to optimise the business –

within the framework and rules set by Group and Divisional

management.

• Strong M&A track record

Company Values

• We are customer focused

• We listen, understand and meet the needs of our customers

• We practice openness and mutual respect in company activities

• We inspire respect by meeting our commitments and accepting consequences of our decisions

• We highly value loyal employees and allocate resources to employee development

• Refinement of services and customer segments• Local management close to the customers• High involvement of both customers and employees in the decision making process• Flexible organisations that can quickly adapt to changing demands • Industry specialisation• Self-governing business units• Focus on key competences

DSV is divided into three divisions creating a number of advantages:

DSV Group Structure – Three Divisions

• Area : Total : 3.2 million km2

• Population : 1.27 Billion (current 2013 estimate)

• Young Demographic Profile: 75% below 35 years; 50% below 25 years

• GDP : 1.847 Trillion USD (2012)

• Literacy Rate : Youth (male 15- 24 yrs.) 87%

Youth (female 15 -24 yrs.) 77%

• FDI inflows : USD 27.3 Billion (2012)

• Able Workforce : 70% of the population – Median age 25 years

• Official language : Hindi , English

• Exports : INR 1389.02 Billion (June,2013)

• Main export partners (2013) : UAE 13%,

US 11.4%,

China 6.3%,

Singapore 5.3%

• Imports : INR 2104.33 Billion (June, 2013)

• Main import partners (2013) : China 12.1%,

UAE 8.3%,

Saudi Arabia 5.8%,

US 5.1%,

Switzerland 4.7%

India – One Passport – 29 Countries

India – A land of contrasts

According to Forbes Rich list – 2011, India has the second highest number (50) of billionaires whose combined wealth stand at $246 billion

650 million people living below the poverty line in India , which accounts for 55% of the population

Wealth

Infrastructure in India has seen a major improvement in the last decade with tremendous growth in civil and industrial infrastructure

Progress Traffic rules do not apply in Mumbai and it very common to see an elephant and a BMW beside each other stuck in the same traffic jam

With a growing economy Indian spends in the retail and entertainment sector has grown extensively. This is evident in the number of malls, big brands now in India

Lifestyle India is unique in it’s diversity. Deeply religious as a nation, several religions and cultures exist side by side

India is a self sufficient economy; self dependant for agricultural products, natural resources, petrol, energy

EconomyIncreased investment, usage of modern technology, and improved large scale manufacturing sectors have developed due to globalization, assisting India in becoming a superpower by 2020,

With a billion people, the Republic of India is the world's largest democracy

India's malfunctioning public sector is its biggest obstacle to growth. Declining quality of recruits, poor pay, permanenceof tenure, are the many reasons for India’s corrupt bureaucracy

Governance

The DSV Way

Flat organization,

Direct Management involvement and ownership

Prompt to change and implement new procedures

Proactive approach

DSV culture value

SOP in place

Seamless communication – D Track

Code of ethics

Innovation / Motivation

Young team but vast experience

Fast decision making / Approval

Employee development focus

Empowerment of staff

DSV India, from “No Problem Sir” to No Problem!

DSV India “No Problem”

DSV IN Fact SheetEstablished in 2006

with simultaneous opening of 4 offices in major Indian cities.

Turnover• 2010: USD 26 million

• 2011: USD 43 million

• 2012: USD 45 million

• 2013: USD 43 million

Employee Strength• 2013: 187 employees

DSV Presence in India

• Head officeMumbai

• Branch officesDelhi

Ahmedabad

Pune

Kolkata

Bengaluru

Chennai

Baroda

Head Office

Branch Office

New Delhi

Ahmedabad

KolkataBaroda

Mumbai

Chennai Bengaluru

Pune

DSV India Solutions

Contact DSV Gujarat for– Rajasthan– Gujarat

Contact DSV Mumbai for– Maharashtra– Madhya Pradesh– Chhattisgarh– Goa

Contact DSV Delhi for– Jammu & Kashmir– Punjab & Haryana– Himachal Pradesh – Uttaranchal & Bihar

Contact DSV Kolkata for– Mizoram, Manipur, Meghalaya– Jharkhand Nagaland - West Bengal

Sikkim - Assam

Contact DSV Bangalore for– Karnataka

Kindly contact DSV Chennai– Tamilnadu– Kerala– Orissa

DSV IN Regional Contact Guide

Ahmedabad

Vadodara

Mumbai

Pune

Tuticorin

Bengaluru

Chennai

New Delhi

Kolkata

Managing DirectorMichael Carstensen

National Management

CFO & CHRORajesh Seshadri

• Northern RegionPratul Shekhar

• Southern RegionAndreas Frandsen

• Western RegionSushma Fulsunge

• Gujarat RegionSaurin Shah

National Operations Manager

Jan L. Jensen

Projects & Ocean Freight Procurement

Raju Jamdar

National Manager Sales & KAM Martin Roos

Regional Managers

DSV Air & Sea Services

AIR FREIGHT

1. Fast and flexible air freight

• Daily departures to all major airports in the world

• Both fixed schedules and creative routing to suit any situation

• Consolidation at own facilities reduce handling and costs

• Full compliance with all transport standards and regulations

2. Special air freight services

• Full and part charter• Express services• On-board courier• Hazardous air cargo

Value added to your supply chain

• Transport consultations with our logistics experts finds most efficient routes and services to optimise your specific supply chain

• Comprehensive e-services enhance visibility and transparency of shipments with booking and tracking systems, EDI, e-billing, barcoding and reporting of KPI's

• DSV insurance at competitive rates. We insure with full cover from pick-up to delivery, even for shipments transported by other freight forwarders

• Pick-and-pack, storage, door-to-door and domestic distribution. With our sister organisations, DSV Road and DSV Solutions, we can improve your entire supply chain

SEA FREIGHT

1. Efficient global sea freight

• Full container loads door-to-door or port-to-port

• Expert handling of special equipment such as dry, temperature-controlled, refrigerated, flat rack and open top containers

• Global network ensures space on the best routes at low cost

2. Special sea freight services

• Non-containerized loads / special equipment• Break bulk cargo• Buyer's consolidation cargo consolidates

cargo from multiple suppliers• Hanging garments

DSV ProjectsOverview

DSV Projects provides you with a trained, qualified and dedicated team specialized in all aspects of project management, planning and execution of abnormal transports and logistics worldwide.

Industrial Projects

Marine Logistics

Oil and Gas

Renewable Energy

Ship Charter

Air Charter

Pack and Ship

Defence and Government Services

Aid and Relief

Facts

• 770 employees within the DSV organization• DSV operations in more than 60 countries

‒ Via exclusive agency agreements DSV Projects operates in more than120 countries

Segments

Projects - Special Handling in India

Picture: A generator is ready for shipment to RePower in Germany.

Sharing expertise with customers creates trust

Anticipating challenges ahead, Raju Jamdar and Sridhar Gopal went all the wayto Coimbatore to meet SE Electricals and clearly understand their requirements, scope, handling modalities etc.

60 generators in need of safe transport

"The large generators were a potential loading nightmare," says Sridhar Gopal, Assistant Manager – Sea freight export.The cargo also needed to be protected from moisture and water seepage, sothe customer needed our expertise in packaging. This posed a challenge, as Coimbatore is far from a local DSV office, so packaging / lashing servicesneeded to be sourced," continues Sridhar.

After seeing the generators first hand and hearing about the requirements, DSVmade several suggestions: change of pallet size to accommodate the large generators as well as vapour corrosion inhibitor packaging and high-density polyethylene cover sheets to prevent moisture. This was followed by getting a German packaging consultant firm to do a dry run and then certify the solution that DSV had suggested.

"Thanks to the extra effort we won the customer's confidence, and we have already transported a few generators for them without any issues," says Raju Jamdar, National Manager - Projects.

DSV India - Additional ServicesBACK OFFICE

DSV Mumbai handles the processes quality functions For Bangladesh & Dubai.

• Impart training in CargoWise EDI.• Trouble shooting technical snags

related to software.• Design and implementation of

standard operating process vis-à-vis operational software (EDI).

• Constant endeavor in improvement of current procedures and process.

• Design KPI’s and monitor the performance.

CARGO INSURANCE

DSV has arranged a global open cargo policy that can provide insurance for our customers. The benefits of suchwill be lower overall premiums, better coverage and better service.

Global Cargo Insurance Program benefits:

• Lower overall premium costs • Better Insurance coverage • Same or better service from the insurer • Less referrals and higher limits than

locally available

CUSTOM CLEARANCE

Export

All general export clearance i.e.:• Factory stuffing• Factory stuffing using ICD

permissions (if own license not available)

• Port loading - as preferred by most shippers.

• Either through own or CFS terminal

• Shipments from SEZ (Special Economic Zone)

Import

All general import clearance i.e.:• Commodity specific clearances• HSS (High Seas Sales)• In bond transfer• Transfer, storage and Clearance

from bonded warehouse • Import fiscal agent

representation

In-house clearing agent.

All custom clearance stages closely monitored by DSV operations staff.

DSV India - FTWZ Service Scope

• Inventory management

• Supply chain management

• In sourcing of logistics management

• Management of repair services

• Advanced warehouse and logistics facilities

• Packing and labelling

• Assembly and configuration

• Product customisation and testing

• Merge-in-Transit facilities

• Cross-docking

• Technical transportation

• Bonded warehouse

• Hazardous goods

• Value added services

Infrastructural support through FTWZ that allows you:DSV IN Contract Logistics offer

Import Export Re-exportLoaded container is picked up directly from port – no CFS, Ground rent charges.

Immediate export benefits (Duty drawback, DEPB Credits etc.) after entering FTWZ for export.

100% Income Tax exemption over profit attributed to value addition activities like packing, labeling, assembling etc.

24 / 7 customs clearance at FTWZ

Forward & reverse logistics Exemption from Customs & Stamp duty.

Duty deferment up to 5 years in FTWZ

Procurement of the packing material entering the FTWZ will be treated as exports.

Country of origin / Identity of manufacture.

Exemption on Stamp Duty and Franking

Local Tax Exemption (e.g. CST, Sales Tax, Excise & VAT

Ability to leverage India as a Regional / Global Distribution Hub.

Service Tax exemption of 10.30 % on all services availed inside FTWZ

Service Tax exemption of 10.30 % on all services availed inside FTWZ

Service Tax exemption of 10.30 % on all services availed inside FTWZ

Possibility of Exemption of Special Additional Tax 4%, Value Added Tax and Central Sales Tax

Quality control capability prior to custom duty-payment.

Facility of re-invoicing

Facility of re-invoicing Facility of re-invoicing

DSV Commitment

Inte

rnat

iona

l Sta

ff

• DSV employs staff from all over the globe, in all locations.

• Speaking culture to culture often yields better communication and faster results.

Lean

Org

aniz

atio

n• DSV has always

operated on lean principles of business.

• This is seen in our flat management style organization.

• Inquiries, information and decisions are acted upon swiftly and effectively.

Con

tinuo

us H

andl

ing

• Our staff is empowered to handle your cargo from order inquiry to invoicing all from one contact.

• Our average office is medium sized allowing a lean organization to function in cross sections while maintaining premium customer service.

Ow

ners

hip

• Because our staff handles your cargo from cradle to grave, we take great ownership in follow-up and making sure the order is complete and delivered.

• It is our responsibility.

What makes DSV different?

DSV Strengths

GLOBAL STRENGTHS

- Known in overseas destinations.

- Procedures as well as key contacts for import handling in place.

- Uniformed global handling procedures.

- Proved track record forperformance and report.

- Global focus.

INDIA STRENGTHS

- Staff empowerment –front line decision taking.

- Flat organization direct management involvement and ownership.

- Prompt to change and implement new procedures.

- Innovative and proactive approach.

NETWORK STRENGTHS

- Unified IT developments.

- Global advantage of newly developed procedures / SOP’s.

- Consolidated deliveries at destination leading to:

- Reduced costs.- Lower environmental

impact.- Less administration

costs.

How DSV Serves Its Target Markets

Integrated Global Network

Integrated Global Network

Technology LeadershipTechnology Leadership

Process ExcellenceProcess Excellence

Empowered peopleEmpowered people Inbound Logistics Inbound Logistics

Warehouse Management Warehouse Management

Distribution Management Distribution Management

Value-Added LogisticsValue-Added Logistics

Strategic Cornerstones Service PortfolioIndustry Sectors

Industry ConceptsIndustry Concepts

Retail

High-Tech

Industrial

Healthcare

Automotive

DSV Corporate Social Responsibility

DSV is aware of and acknowledges its social responsibility as one of the world's largest transport and logistics providers.

We find it natural to take good care of our employees and the environment and to ensure that our work is based on an ethical business model. That is the reason why we have joined United Nations Global Compact initiative.

Global Compact is based on ten universally accepted principles relating to:• Human Rights• Labour Standards• The Environment• Anti-corruption

Supplier code of conductA new supplier code of conduct has been introduced. It describes appropriate behaviour for all DSV business partners in the areas of business ethics, human and labour rights and the environment.

Management training and whistleblower programMore than 200 top managers have received e-learning and been tested in business ethics in 2012. The training explored areas like corruption and facilitation payments as well as human and labour rights.

A whistleblower program has been set up to handle complaints about unacceptable business practices within the corporation. No infringements have been reported in 2012.

CSR highlights 2012Business ethics have been at the forefront of our CSR-efforts in 2012

Thank you