Sept. 5th: Opening

6th

teamwork,

personal development, learning

Sept. 6th: ING House

5th 7th

customer centricity, top employer,

operational excellence, economics, trends,

crisis, IPO, cross-selling, financial education, customer experience, marketing, eZonomics

trust

Sept. 7th: MBTI

6th 8th

personal preferences, understanding,

teamwork, personal development, MBTI, personality, collaboration, diversity, identity,

leadership, accountability , empathy

Sept. 8th: Retail Customer

7th 9th

retail, customers, banking,

customer service, marketing, operational excellence, banking simulation, balance sheet

trust, Kjell Nordström

Sept. 9th: Change & Engagement

8th 10th

values, integrity, culture, change,

career development, top employer,

future, initiative, leadership, management practice, inspiring leadership,

orange heroes, empathy

Sept. 10th: Operational Excellence

9th 11th

teamwork, negotiation, strategy,

operational excellence,

technology,

cybercrime, innovation,

customer experience, collaboration

Sept. 11th: Teambuilding outdoor

10th 12th

outdoor, teamwork, energy,

collaboration, sports, coaching,

fun, humour

Sept. 12th: Peverelli & Assignment

11th 13th

teamwork, customer centricity,

operational excellence, sustainable growth, customer satisfaction,

customer service, innovation, cross-selling,

Net Promoter Score, future trends

Sept. 13th: Corporate Customer

12th 14th

corporate client, relationship management,

cross-selling, negotiation, empathy

Sept. 14th: Compliance

13th 15th

stakeholders, diversity, integrity,

trust, compliance, PCM, customers, finance, financial economic crime

Sept. 15th: Corporate Responsibility

14th 16th

volunteering, business principles, cultural diversity, stakeholders,

corporate responsibility, society

, career development

Sept. 16th: Stretch Assignment

15th 17th

teamwork, customer centricity,

operational excellence, sustainable growth, customer satisfaction,

customer service, innovation, cross-selling,

Net Promoter Score, future trends

Sept. 17th: Pitch + Closing

16th 18th

All topics

Sept. 18th: Leaving

17th

farewell, social networking