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Installation

APC IP Gatewayfor Analog KVM

AP5456

Contents

Product Overview 1Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1FLASH upgradable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1System log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1The IP Gateway for Analog KVM unit . . . . . . . . . . . . . . . . .1The Keyboard, Video, Mouse (KVM) cable . . . . . . . . . . . . .212-volt power adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation 5Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Supplied items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Mouse Acceleration and Video Configuration. . . . . . . . . . . . . . . 7To configure mouse acceleration on Windows XP . . . . . . .7To configure mouse acceleration on Windows 2000 . . . . .7To configure mouse acceleration on Windows NT . . . . . . .7To configure mouse acceleration on NetWare 6 servers

running Java 1.4.1 . . . . . . . . . . . . . . . . . . . . .8To configure mouse acceleration on NetWare 6 servers

running Java 1.3.1 CSP8 or CSP9 . . . . . . . .8To configure mouse acceleration on Linux . . . . . . . . . . . . .8Video settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installing the IP Gateway for Analog KVM . . . . . . . . . . . . . . . . . 10To connect the IP Gateway for Analog KVM to a host

computer . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Port locations and cabling connections . . . . . . . . . . . . . . .11

Connecting a KVM Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12To connect a KVM switch: . . . . . . . . . . . . . . . . . . . . . . . . .12

Connecting a Remote Reboot Unit . . . . . . . . . . . . . . . . . . . . . . . 14To connect a Remote Reboot Unit . . . . . . . . . . . . . . . . . . .14

APC IP Gateway for Analog KVM Installation i

Contents

Connecting a USB Keyboard and Mouse. . . . . . . . . . . . . . . . . . 16To connect a USB keyboard and mouse . . . . . . . . . . . . . .16

Connecting a Sun® Workstation . . . . . . . . . . . . . . . . . . . . . . . . 18To connect a Sun workstation . . . . . . . . . . . . . . . . . . . . . .18

Setting the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Using the static IP address . . . . . . . . . . . . . . . . . . . . . . . . .20

Using ARP to Set the IP Address . . . . . . . . . . . . . . . . . . . . . . . . 21To run ARP and set the IP address . . . . . . . . . . . . . . . . . .21

Using DHCP to Obtain the IP Address . . . . . . . . . . . . . . . . . . . . 23To use DHCP to obtain the IP address: . . . . . . . . . . . . . .23To disable DHCP configuration . . . . . . . . . . . . . . . . . . . . .24

Accessing the IP Gateway for Analog KVM Through a Firewall25

Launching the IP Gateway for Analog KVM Web Server and Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

To launch the IP Gateway for Analog KVM Web Server .26Launching the IP Gateway for Analog KVM Viewer . . . . .27To launch the Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Understanding the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . 29

Restoring Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . 30

Warranty and Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Warranty limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Obtaining service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

ii APC IP Gateway for Analog KVM Installation

Product Overview

Features and Benefits

The APC IP Gateway for Analog KVM adds remote access capability to a PS/2 server or an existing Keyboard Video Mouse (KVM) switch.

Using standard TCP/IP, this KVM device provides BIOS-level remote access to a PS/2 server through a standard IP connection. The IP Gateway for Analog KVM can integrate with a KVM switch. With the secure browser-based access of IP Gateway for Analog KVM, you can control and boot your servers remotely at any time from any location.

Security For enhanced security, 128-bit encryption ensures secure remote connections through industry-standard Secure Sockets Layer (SSL). The APC IP Gateway for Analog KVM also simplifies configuration. Unlike software remote access solutions, the IP Gateway for Analog KVM does not require agents for each host server.

FLASH upgradable

The IP Gateway for Analog KVM is FLASH upgradable from the APC Web site.

System log A system log enables you to track users logging on and logging off, file access, critical events, and other activities. Log files can be saved, printed and e-mailed.

The IP Gateway for Analog KVM unit

The APC IP Gateway for Analog KVM unit provides secure control and management of the host computer through a Web interface and client computer. It supports a PS/2 keyboard and mouse on the local console and a USB keyboard and mouse for the host system. It does not require any host video drivers.

The following figure shows a typical APC IP Gateway for Analog KVM configuration.

APC IP Gateway for Analog KVM Installation 1

Product Overview: Features and Benefits

Typical IP Gateway for Analog KVM Configuration

The Keyboard, Video, Mouse (KVM) cable

The KVM cable redirects keyboard, video and mouse input from the host computer to the IP Gateway for Analog KVM.

12-volt power adaptor

The 12-volt power adaptor provides power to the IP Gateway for Analog KVM unit.

CONSOLE

Video Out Video InComputer Keyboard Mouse PowerUSB RRU

NETWORK 1010

REMO TESESSI ON

POWER

READY ERROR

Aem0028a.cdr

KeyboardMonitor

IP Gateway for Analog KVM Client

Front View

Rear ViewIP Gateway for

Mouse

12V Power Adaptor

Host Computer

KVM Cable

Network

Analog KVM

2 APC IP Gateway for Analog KVM Installation

Safety Precautions

To avoid potential video or keyboard problems when using APC products:• If the building has 3-phase AC power, ensure that the

server and monitor are on the same phase.• For best results, the server and monitor should be on the

same circuit.

ElectricalHazard

To avoid potentially fatal shock hazard and possible damage to equipment:

• Do not use a 2-wire extension cord in any APC product configuration.

• Test AC outlets at the server and monitor for proper polarity and grounding.

• Use only with grounded outlets at both the server and monitor. When using a backup Uninterruptible Power Supply (UPS), provide power to the server, the monitor, and the IP Gateway for Analog KVM from the supply.


Product Overview: Safety Precautions


Installation

Getting Started

Before installing your APC IP Gateway for Analog KVM, refer to the following lists to ensure that you have all the items necessary for proper installation.

Supplied items • APC IP Gateway for Analog KVM unit• KVM cable• 12 V power adaptor

Requirements The IP Gateway for Analog KVM supports many hardware and software configurations for host and client computers. Make sure that your computers meet the following software and hardware requirements.

Host computer operating systems. One of the following operating systems is required:

• Microsoft® Windows NT® 4• Microsoft Windows® XP• Microsoft Windows 2000• Red Hat® Linux® 8.0• Novell® NetWare® 6.0

Host computer hardware configuration. The video adaptor and mouse must have these settings:

• The video adaptor is non-interlaced and is set to a supported video resolution and refresh rate.

• Mouse acceleration should be turned off. The IP Gateway for Analog KVM Viewer mouse movement is slow or erratic when mouse acceleration is on.

For more information, see “Video settings” on page 8.

For more information, see “Mouse Acceleration and Video Configuration” on page 7.


Installation: Getting Started

Client computer operating systems. One of the following operating systems is required:

• Microsoft Windows NT 4.0• Microsoft Windows XP• Microsoft Windows 2000

Client computer Web browser. The required Web browser for the client computer is Microsoft Internet Explorer 5.5 or higher.

Client computer hardware configuration. These are the minimum hardware requirements:

• 500 Mhz / Intel Pentium III processor• 256 MB RAM• 2 MB free local hard drive space

See also

For information on correcting video or mouse problems, see the Troubleshooting appendix in your User’s Guide.


Mouse Acceleration and Video Configuration

For all supported operating systems, this section describes how to configure mouse acceleration settings and lists video settings.

The IP Gateway for Analog KVM Viewer mouse movement is slow and erratic when mouse acceleration is not turned off.

To configure mouse acceleration on Windows XP

1. From the Control Panel, click the Printers and Other Hardware option and then the Mouse icon.

2. From the Mouse Properties dialog box, click the Pointer Option tab.

3. Center the Motion pointer speed slider bar and deselect the Enhance Pointer Precision option.

To configure mouse acceleration on Windows 2000

1. From the Control Panel, click the Mouse icon.2. From the Mouse Properties dialog box, click the Motion

tab.3. Center the Speed slider bar and set Acceleration to None.

To configure mouse acceleration on Windows NT

1. From the Control Panel, click the Mouse icon.2. From the Mouse Properties dialog box, click the Motion

tab.3. Set the Pointer speed slider bar completely to the left.

To configure mouse acceleration on NetWare 6 servers running Java 1.4.1

1. From the NetWare 6 Graphical User Interface (GUI) Environment tool Input tab, select Turn off mouse acceleration.

2. Click Apply and restart the GUI.

For more information, see your User’s Guide.

See also

For more information, see the Troubleshooting appendix in your User’s Guide.


Installation: Mouse Acceleration and Video Configuration

To configure mouse acceleration on NetWare 6 servers running Java 1.3.1 CSP8 or CSP9

1. Add the following command to the NetWare 6 sys:/java/nwgfx/xinitrc file:

xset m 1

2. Save the file and restart the GUI.

To configure mouse acceleration on Linux

Execute one of the following command:

xset 0 255

xset m 0

Video settings The following table lists video resolutions and refresh rates supported by the IP Gateway for Analog KVM on the host computer.

Note

If you are unable to turn off mouse acceleration on the operating system of your host computer, you will need to set the IP Gateway for Analog KVM Viewer Auto Mouse Sync to Off.

See also

For more information on the Auto Mouse Sync feature, see the Troubleshooting appendix in your User’s Guide.


Installation: Mouse Acceleration and Video Configuration

* These refresh rates may not provide the best video lock on all video cards. For best performance, use the lowest refresh rate for any of the resolutions listed.

Resolutions Refresh Rates (Hz)

Resolutions Refresh Rates (Hz)

512 x 384 70 720 x 400 60, 70, 75, 85, 100*

640 x 480 60, 67, 72, 75, 85, 90, 100*, 120*, 140*

800 x 600 56, 60, 72, 75, 85, 90, 100*, 120*, 140*

832 x 624 75 960 x 720 60, 75, 85

1024 x 768 60, 70, 75, 80, 85, 90*, 100*

1024 x 800 60

1152 x 864 60, 70, 75, 76, 80, 85*

1152 x 870 75

1152 x 900 67 1280 x 960 60, 75*, 85*

1280 x 1024 60, 67*, 75*, 85*


Installing the IP Gateway for Analog KVM

Follow these instructions to connect the IP Gateway for Analog KVM unit to a host computer and to a KVM switch.

To connect the IP Gateway for Analog KVM to a host computer

1. From the host computer, disconnect the video cable from the Video port, and attach it to the Video Out port on the back of the IP Gateway for Analog KVM.

2. Disconnect the mouse and keyboard from the host computer and reconnect them to the corresponding ports on the back of the IP Gateway for Analog KVM.

3. Attach the green KVM cable mouse connector to the host computer Mouse port.

4. Attach the purple KVM cable keyboard connector to the host computer Keyboard port.

5. Attach the blue KVM cable male video connector to the host computer Video port.

6. Attach the black KVM cable computer connector to the Computer port on the back of the IP Gateway for Analog KVM.

7. Attach the black KVM cable female video connector to the Video In port on the back of the IP Gateway for Analog KVM.

8. Attach the IP Gateway for Analog KVM to your network using a 10/100 Ethernet cable connected through the Network port on the front of the IP Gateway for Analog KVM.

9. Connect the 12V power adaptor to the Power port of the IP Gateway for Analog KVM and to a grounded power source. The IP Gateway for Analog KVM unit is now installed and is receiving power.

To identify ports and connections, see “Port locations and cabling connections” on page 11.


Installation: Installing the IP Gateway for Analog KVM

Port locations and cabling connections

Connection of IP Gateway for Analog KVM to Host Computer

CONSOLE


NETWORK 1010

REMO TESESSI ON

POWER

READY ERROR

Aem0029a.cdr

Host Computer

Monitor

Console

IP Gateway for Front View

Rear View

KeyboardMouse

Network

12V Power Adaptor

KVM Cable

Analog KVM



Connecting a KVM Switch

You can configure the IP Gateway for Analog KVM with a KVM switch to pass the keyboard, video and mouse output through a Web browser. Using a IP Gateway for Analog KVM Viewer on a client computer, you can control computers connected to the KVM switch. For information on compatible KVM switches, contact APC.

To connect a KVM switch:

1. Attach the computers to a KVM switch as described in the KVM manufacturer’s documentation. Set the KVM switch to pass output to a computer you want to control.

2. Attach the black IP Gateway for Analog KVM cable female video connector to the Video In port on the back of the IP Gateway for Analog KVM and attach the blue IP Gateway for Analog KVM cable male video connector to the KVM switch local video port.

3. Attach the black IP Gateway for Analog KVM cable computer connector to the IP Gateway for Analog KVM Computer port.

4. Attach the purple IP Gateway for Analog KVM cable keyboard connector and green mouse connector to the KVM switch’s local keyboard and mouse ports.

5. Attach a keyboard and mouse directly to the IP Gateway for Analog KVM Keyboard and Mouse ports.

6. Attach a monitor by connecting the monitor video cable to the IP Gateway for Analog KVM Video Out port.

7. Connect the IP Gateway for Analog KVM unit to your network using the Network port on the front of the unit.

8. At a client Web browser, type the IP address of the IP Gateway for Analog KVM, log in to the IP Gateway for Analog KVM Web Server and launch the IP Gateway for Analog KVM Viewer to access the computer configured to receive KVM input.

For an example of a completed connection, see the illustration that follows.


Installation: Connecting a KVM Switch

Connection of IP Gateway for Analog KVM to KVM Switch

CONSOLE


NETWORK 1010

REMO TESESSI ON

POWER

READY ERROR

Aem

0085

a.cd

r& MouseKeyboard

Computers

Monitor


KVM Switch

KVM Cable

Network

IP Gateway for

12V Power Adaptor

Analog KVM


Connecting a Remote Reboot Unit

This section provides instructions for connecting a Remote Reboot Unit (RRU) to the IP Gateway for Analog KVM.

You must use APC’s Switched Rack Power Distribution Unit, the rPDU, as your RRU. The connecting cable must be the AP5459 cable, available from your APC supplier.

To connect a Remote Reboot Unit

1. Using the AP5459 cable, attach the cable connector labelled PDU to the serial port of the rPDU (RRU).

2. Attach the cable connector labelled IP Gateway to the RRU port of the IP Gateway for Analog KVM.

3. Attach the host computer power cable to the RRU power port.

4. Attach the RRU power cable to a grounded power source.

Note

For information on RRU settings and configuration, see the Configuring Remote Reboot Unit (RRU) Settings section in your User’s Guide.


Installation: Connecting a Remote Reboot Unit

Remote Reboot Unit Connection


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0030

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IP Gateway for Analog KVM Rear View

RRU Cable

RRU

Power Source

RRU Power Cable

Host ComputerPower Cable

Computer


Connecting a USB Keyboard and Mouse

This section provides information for connecting a USB keyboard and mouse to the IP Gateway for Analog KVM.

To connect a USB keyboard and mouse

1. Obtain a USB A/B cable (not included) and attach the type A connector to the USB port on the host computer.

2. Attach the USB cable type B connector to a USB port on the IP Gateway for Analog KVM.

3. Attach the USB keyboard connector to another USB port on the host computer.

4. Attach the USB mouse connector to the USB port on the keyboard or on the host computer.

See the following illustration for an example of completed USB keyboard and mouse connections.


Installation: Connecting a USB Keyboard and Mouse

USB Keyboard and Mouse Connection

CONSOLE


NETWORK 1010

REMOTESESSI ON

POWER

READY ERROR

Aem

0031

a.cd

rUSB Keyboard

Computer


USB Mouse

Rear View

Front View

External Switch

USB Cable

IP Gateway forAnalog KVM

Network


Connecting a Sun® Workstation

This section provides instructions for connecting the IP Gateway for Analog KVM to a Sun workstation.

Only one keyboard and mouse can be connected to a Sun workstation. Connecting two of either device prevents both devices from functioning. All other systems, including other workstations, laptop computers, and Macintosh® computers, can have multiple devices connected simultaneously.

To connect a Sun workstation

1. Disconnect the local USB keyboard and mouse from the host computer.

2. Obtain a USB A/B cable (not included).3. Attach the type A connector to the USB port on the Sun

workstation.4. Attach the type B connector to the USB port on the IP

Gateway for Analog KVM.

Note

The Sun workstation dynamically detects any connections and/or disconnections from the USB ports and uses whichever device(s) was connected last. Before using either the local or remote keyboard and mouse, first disconnect the device(s) in use and then connect the new device(s).

For an example of completed connections to a Sun workstation, see the illustration that follow.


Installation: Connecting a Sun® Workstation

Sun Workstation Connection

CONSOLE


NETWORK 1010

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Front View

Rear View

12V Power

Local Port Monitor

Adaptor

Type B Connector

IP Gateway for

Type A ConnectorSun Workstation

Analog KVM


Setting the IP Address

This section provides instructions for setting the IP address for the IP Gateway for Analog KVM.

Using the static IP address

The IP Gateway for Analog KVM boots to the following default static IP address, default gateway and subnet mask:

• IP address: 192.168.1.254• Gateway: 192.168.1.1• Netmask: 255.255.255.0

You can use the IP Gateway for Analog KVM on a subnet that matches the default static IP address or use the IP Gateway for Analog KVM Web Server Network window to change the IP address.

For information on changing the IP address, see Modifying the Configuration in your User’s Guide.


Using ARP to Set the IP Address

You can use Address Resolution Protocol (ARP), a command line utility included with most operating system platforms, to set the IP address for the IP Gateway for Analog KVM. Follow these instructions to set the IP address using ARP.

To run ARP and set the IP address

1. Contact your network administrator and obtain an IP address.

2. From a client computer attached to the same subnet as the IP Gateway for Analog KVM, open a DOS window and enter the following command:

arp –s <IP address> <mac address>

Replace <IP address> with the IP address obtained from your network administrator, and <mac address> with the 12 digit MAC address listed on the IP Gateway for Analog KVM (for example, 00-05-C2-1E-40-20).

3. Use ping to test the IP address of the IP Gateway for Analog KVM by entering the following command:

ping <IP address>

Note

As a security feature, ARP runs only when the system boots to the default IP address of 192.168.1.254. After ARP has been used to define a new IP address, ARP is turned off. To run ARP again you must set the IP address to the default and reboot the system.

Note

During verification of the IP address, if the message “host not responding” displays four times, the IP or MAC address is incorrect.


Installation: Using ARP to Set the IP Address

4. If the Ping command was successful, remove the IP address from the ARP table using the following command:

arp –d <IP address>

If the Ping command failed, verify the IP and MAC address and resolve any communication issues.


Using DHCP to Obtain the IP Address

If Dynamic Host Configuration Protocol (DHCP) services are available on the local subnet where the IP Gateway for Analog KVM is installed, you can use the following instructions to configure the IP Gateway for Analog KVM to use DHCP to obtain the IP address automatically.

To use DHCP to obtain the IP address:

1. At the Web browser Address bar of a client computer, type the IP address of the IP Gateway for Analog KVM, and click ENTER.

2. In the Enter Network Password dialog box, type apc (default username) and apc (default password) and click OK.

3. Click Network. 4. From the Network window, select the Use DHCP option

and click Apply.

Network Window


Installation: Using DHCP to Obtain the IP Address

The IP Gateway for Analog KVM unit automatically obtains an IP address from DHCP services and uses it as the unit address. The previous IP address is stored until the Set Static IP option is enabled.

To disable DHCP configuration

1. In the Web browser of a client computer, enter the IP address of the IP Gateway for Analog KVM and click ENTER.

2. In the Enter Network Password dialog box, type apc (the default username) and apc (the default password) and click OK.

3. Click Network.4. Select the Set Static IP option and use the previous IP

address, default gateway and subnet mask settings, or enter new values for these settings and click Apply.

5. Log on to the static IP address. The IP Gateway for Analog KVM Web Server will refresh with the new IP address.


Accessing the IP Gateway for Analog KVM Through a Firewall

Before attempting to access the IP Gateway for Analog KVM through a firewall, verify that the following Internet ports are available and configured for Transmission Control Protocol (TCP) traffic or packets.

Applications / Services Port Number (decimal)

IP Gateway for Analog KVM Viewer

5900

Update.exe 12296

HTTP 80

SSL 443

Telnet 23

FTP 21


Launching the IP Gateway for Analog KVM Web Server and Viewer

Complete the setup process by launching the IP Gateway for Analog KVM Web Server and Viewer. Using the IP Gateway for Analog KVM Web Server, you can communicate directly with the IP Gateway for Analog KVM on the host computer.

To launch the IP Gateway for Analog KVM Web Server

1. From a client computer, launch a Web browser.2. At the Web browser, type the IP address of the IP

Gateway for Analog KVM, and press ENTER.3. In the Enter Network Password dialog box, type apc

(the default username) and apc (default password) and click OK. The username and password are case sensitive. In the User Accounts window, you can change the default admin password, add users, and assign access rights by highlighting a user and clicking Modify. Click Apply to save any changes.

4. From the Network window you can change the host name or IP Gateway for Analog KVM name.

5. From the Tools window, select Set Device Date and Time to set the current time and date. Click Apply to save any changes.

For more information, see your User’s Guide.

For information on modifying the IP Gateway for Analog KVM initial setup configuration, see Modifying the Configuration in your User’s Guide.


Installation: Launching the IP Gateway for Analog KVM Web Server and Viewer

Tools Window

Launching the IP Gateway for Analog KVM Viewer

After setting the IP address and completing the setup process, you can launch the IP Gateway for Analog KVM Viewer from the IP Gateway for Analog KVM Web Server and verify that the remote client can communicate with the host computer.

To launch the Viewer

1. Click the Connect Video icon, displaying at the bottom of all the windows. The Startup Options dialog box displays the connection speed and the color mode on the remote computer.

For more information on viewing and controlling computers, see your User’s Guide.


Installation: Launching the IP Gateway for Analog KVM Web Server and Viewer

Startup Options Dialog Box2. Click Connect. 3. If you are prompted, type the IP address of the IP

Gateway for Analog KVM.

4. From the IP Gateway for Analog KVM Viewer screen, you now can view the host computer, control its keyboard and mouse and execute tasks.

Note

For Microsoft Internet Explorer 5.5 Service Pack 2, 6.0 and 6.1, the IP address is automatically passed to the IP Gateway for Analog KVM. If you are running an earlier version of Internet Explorer, update it to version 5.5 or later.

For more information on viewing and controlling computers, see Using the IP Gateway for Analog KVM Viewer in your User’s Guide.


Understanding the Status LEDs

Front Panel Status LEDsThe following table lists the IP Gateway for Analog KVM status LEDs and their states when illuminated.

LED Name LED On

Remote Session IP Gateway for Analog KVM Viewer session is active

Power IP Gateway for Analog KVM is receiving power.

Ready IP Gateway for Analog KVM internal system is running

Error IP Gateway for Analog KVM internal error occurred (contact APC Worldwide Customer Support)


Restoring Factory Default Settings

You can restore the IP Gateway for Analog KVM factory default settings by depressing the external switch for one second. The external switch is next to the Power port on the back of the device. This switch is not a reset switch, and data is not preserved.


Warranty and Service

Limited warranty

APC warrants the APC, the APC logo, and InfraStruXure to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. This warranty does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser.

Warranty limitations

Except as provided herein, APC makes no warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.

Except as provided above, in no event will APC be liable for direct, indirect, special, incidental, or consequential damages arising out of the use of this product, even if advised of the possibility of such damage.

Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise. This warranty gives you specific legal rights and you may also have other rights, which vary according to jurisdiction.

Obtaining service

To obtain support for problems with your SwitchView IP:1. Note the serial number and date of purchase on the bot-

tom of the unit


Installation: Warranty and Service

2. Contact Customer Support at a phone number on the back of this manual. A technician will try to help you solve the problem by phone.

3. If you must return the product, the technician will give you a return material authorization (RMA) number. If the warranty expired, you will be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained in transit. Enclose a letter with your name, address, RMA number and daytime phone num-ber; a copy of the sales receipt; and a check as payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the Customer Support technician.


Radio Frequency Interference

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.• Consult the dealer or an experienced radio or TV technician for help.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warning

APC Worldwide Customer Support

Customer support for this or any other APC product is available at no charge in any of the following ways:

• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests.– www.apc.com (Corporate Headquarters)

Connect to localized APC Web sites for specific countries, each of which provides customer support information.

– www.apc.com/support/Global support searching APC Knowledge Base and using e-support.

• Contact an APC Customer Support center by telephone or e-mail.– Regional centers:

– Local, country-specific centers: go to www.apc.com/support/contact for contact information.

Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support.z

Direct InfraStruXure Customer Support Line (1)(877)537-0607 (toll free)

APC headquarters U.S., Canada (1)(800)800-4272 (toll free)

Latin America (1)(401)789-5735 (USA)

Europe, Middle East, Africa (353)(91)702000 (Ireland)

Japan (0) 35434-2021

Australia, New Zealand, South Pacific area (61) (2) 9955 9366 (Australia)

12/2005990-2175 *990-2175*

Entire contents copyright 2006 American Power Conversion Corporation. All rights reserved. Reproduction in whole or in part without permission is prohibited. APC and the APC logo are

trademarks of American Power Conversion Corporation. All other trademarks, product names, and corporate names are the property of their respective owners and are used for informational purposes only.

http://www.apc.com

http://www.apcc.com/support

http://www.apc.com/support/contact

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