InstallationGuide - C-CAMfiles.c-cam.de/Edgecam/AdveonInstallGuide13+15ECBasic.pdf ·...

Installation Guide

Adveon Version 1.3September 22, 2015

Adveon V1.3 - Installation Guide

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Sandvik Coromant is not obliged to announce modifications of the document on beforehand. Product names areused without a guarantee of free disposal.

All rights reserved: no parts of this publicationmay be reproduced or transmitted by any means, electronic, mech-anical photocopying or otherwise, without prior permission of Sandvik Coromant.

Text and graphics have been edited very carefully, however, errors cannot be excluded.

© 2012 - 2013 Sandvik Coromant. All rights reserved.

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Table of content

1 System Requirements 51.1 Single Machine Configuration 5

1.2 Network Configuration 5

1.2.1 Client 5

1.2.2 Server 5

2 Prerequisites 6

3 Installation Types 73.1 Standard Installation 8

3.1.1 Language, installation type and CAM selection 8

3.1.2 Summary 9

3.2 Advanced Installation 10

3.2.1 Language and installation type selection 10

3.2.2 Select components to be installed 11

3.2.3 Server data configuration ('Server' and/or 'Database' component selection) 12

3.2.4 Database configuration ('Database' component selection) 13

3.2.5 Adveon server configuration ('Server' component selection) 15

3.2.6 Summary 16

3.2.7 Client configuration (only 'Client' component selection) 17

3.2.8 Gateway configuration (only 'Gateway' component selection) 18

4 Uninstallation 19

5 Upgrade 22

6 Repair 24

7 Add Components 26

8 Possible Adveon Setup Scenarios 30

9 Edgecam Specific Information 31

10 Troubleshooting 3210.1 Installation Issues 32

10.1.1 Saving Log files when Installation fails 32

10.1.2 Client Configuration - Connection Issue 33

10.1.3 Database Configuration 35

10.1.3.1 Connection issue 35

10.1.3.2 Instance issue 35

10.1.4 Known Limitations 36

10.2 Uninstallation Issues 37

10.2.1 Saving Log files when Uninstallation fails 37

10.2.2 Uninstalling Adveon from the control panel 37

10.2.3 Uninstalling Adveon using the orginal installation exe file 38

10.2.4 Finding out which version of Adveon is currently installed 38


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10.2.5 Alternative way to uninstall Adveon 40

10.2.6 Making sure that Adveon is uninstalled completely 42

10.3 Adding Online Catalog not possible 43

10.4 License Problems in Adveon 45

10.5 Saving Logfiles for Troubleshooting 46


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1 System Requirements

1.1 Single Machine ConfigurationMinimum:

o Core processor, 2 GHzo OS: Windows 7 (32 bit) or newero RAM: 4 GB for 32 bit, 6 GB for 64 bito Screen: 17" (1280 x 1024)o 20 GB free disk space required (this estimate includes the download of 2-3 catalogues)o Internet connection, USB port or DVD drive

Recommended:

o Multicore processor, at least 2 GHzo OS: Windows 7 (64 bit) or newero RAM: 2 GB per each processor core, 8 GB recommendedo Screen: 17" (1280 x 1024)o 20 GB free disk space required (this estimate includes the download of 2-3 catalogues)o Internet connection, USB port or DVD drive

1.2 Network Configuration

1.2.1 ClientSame as described in chapter '1.1 Single Machine Configuration' in addition to network connectivity to the server.

1.2.2 ServerMinimum:

o Network connectivity to clientso Core processor, 2 GHzo OS:Windows 7 (32 bit)o RAM: 4 GB for 32 bit, 8 GB for 64 bito 20 GB free disk space required (this estimate includes the download of 2-3 catalogues)o Internet connection, USB port or DVD drive

Recommended:

o Network connectivity to clientso Multicore processor, at least 2 GHzo OS: Windows 7 (64 bit)o RAM: 2 GB per each processor coreo 20 GB free disk space required (this estimate includes the download of 2-3 catalogues)o Internet connection, USB port or DVD drive


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2 Prerequisiteso Local administration rightso Installation files on a local driveo Edgecam already installed and licensed and also the Edgecam Toolstore locationmust be defined. The lat-ter can be saved by starting Edgecam at least once after its installation. As a result Edgecamwill auto-matically ask you for the definition of the Toolstore location. These measures will ensure the availability ofAdveon inclusive license and gateway functionality.Currently supported version: Edgecam 2015 R2 and Edgecam 2016 R1

All other prerequisites needed by the Adveon application (see subfolder "prerequisites" besides the Adveoninstaller) will be automatically installed by the Adveon installer. These are:

o .NET Framework 4.5o Microsoft Visual C++ 2010 SP1 Redistributable Packageo Microsoft SQL Server Express 2014


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3 Installation TypesTo install Adveon you can choose one of the following two installation types:

o Standard:All components of Adveon will be installed on a single machine. If multi-machine set-up is required, theadvanced installation option has to be used.

The following components will be installed onto one machine:

l Server: (the Adveon service address and data download service account are specified)l Adveon Client: default (c:\Program Files(x86)\Adveon)l Database: default (DB-server: localhost, DB instance: Adveon, DB name: Adveonl CAM gateway

o Advanced:Offers individual selection and customization of all available components.

Possible installation and customization of the following components:

l Serverl Adveon Clientl Databasel CAM gateway(s)

Advanced installation can be required if:

l you need to distribute the Adveon components to different machines. Please be aware that a clientserver configuration is only possible, if you use the same version of Adveon on all machines

l you need to use Adveon withmore than one type of CAM systeml an ‘Adveon’ MS SQL Server instance already existsl you want to manage the database by yourself

For more detailed information please refer to the corresponding chapter.

Note:

After the installation is complete, you will find two shortcuts on your desktop. One for the Adveon Client and anadditional one for the Adveon Admin Client.

Depending on the installed components the Admin Client will contain the following functions:

o Backup and restore functions for database and documents.o Switch for activating/deactivating debugmode and 'Save logs' function.o Option to modify 'Port ranges' for Adveon and Gateway services.


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3.1 Standard Installation

3.1.1 Language, installation type and CAM selection

Change the installer and application language if needed, select the 'Standard' installation type and your CAM sys-tem interface and click on the ‘Next’ button to continue.

o Be aware the license for Adveon will be provided by your CAM system. So if you choose 'None' or if yourCAM system is still not licensed Adveon won't be able to start.

o If you needmore than one CAM-System, an 'Advanced' installation is required as described in chapter '3.2Advanced Installation'.

Note: For Adveon to be able to export assemblies to Edgecam, the location of the Edgecam Toolstore must bedefined before Adveon installation.


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3.1.2 Summary

Please verify all settings before continuing the installation process. If needed go back to the relevant dialog for cor-rection.

The configuration file displayed below the summary screen, contains the command line arguments used by theAdveon installer for this installation.

To continue installation click on the ‘Install‘ button after confirming the disclaimer below.

When the ‘Finish’ page is displayed, all components are installed successfully.

Click on the ‘Close’ button to close the Adveon application installer to finish installation.

Note: After installing Adveon, you need to add a catalog to have access to tool data. Please refer to the 'Adveon -Getting Started Guide' on how to do this.


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3.2 Advanced Installation

With the ‘Advanced’ installation you can install all Adveon components (Client, Server, Gateway and Database)and individually customize and combine them. They can be installed on a single machine for standalone use or onseveral machines to support multi-machine scenarios.

3.2.1 Language and installation type selection

Change the installer and application language if needed, select 'Advanced' installation type and click on the ‘Next’button to continue.


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3.2.2 Select components to be installed

Select the components you’d like to install.

A CAM System selection is provided only if one or more supported CAM systems are installed on the samemachine.

Enter installation path or leave the default path and click on the 'Next' button to continue.

Note:

o Be sure to start the installation routine on the same machine as your CAM-Software. The CAM Gateway hasto be on the same machine where your CAM-software is running. If you’d like to use more than one CAM-System on different machines, you’ll have to run the Adveon installer, installing a CAM Gateway, on eachmachine.

o Depending on your selection, the installation steps will vary.


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3.2.3 Server data configuration ('Server' and/or 'Database' component selection)

Enter the data folder path or leave the default path and click on the ‘Next’ button to continue.


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3.2.4 Database configuration ('Database' component selection)

First option: 'Create new SQL server' (default)

You can leave the default settings and click the 'Next' button to continue which will create a new SQL server. TheSQL server name is then automatically set to the name of the local machine (represented by 'localhost') and can-not be modified. If you prefer you can change the name for the instance and the database.

To log on to the database server either you can choose to use ‘SQL Server authentication’ or ‘Windows authen-tication’. For ‘SQL Server authentication’ the user name is automatically set to ‘sa’ for server administrator and can-not be modified. You can choose any password as long as it adheres to the password rules.

Click on the ‘Next’ button to continue.


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Second option: 'I manage SQL server myself'

If you like to use an already existing MS SQL server instance on your machine for deploying the Adveon databaseyou can select the second option ‘I manage SQL server myself’. In this case:

o enter the respective instance name.o enter the preferred database name.o Choose how to log on to the database server. For ‘SQL Server authentication’ enter a valid ‘Username’ and‘Password’.


Note:

If you have selected to install the 'Server' component only, only the second option will be available in this step.


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3.2.5 Adveon server configuration ('Server' component selection)

Ports configuration:

In the first field enter the beginning port address for the required port range (e.g. '8000'). The second field will befilled automatically. If a port number is already assigned you will get the error message

'Port range is not available. Please choose another range'

as soon as you click on the 'Next' button. Enter another number and retry.

Data download service account:

After the installation, several Windows services will be running for Adveon. The setting for the ‘Data download ser-vice account’ is used by the ‘Adveon Data Synchronizer’ service which is used by the online catalog download / syn-chronizing feature.

Choose the account which ensures internet access for the 'Adveon Data Synchronizer' service. If this applies toboth accounts we recommend to choose 'Local system account' because if you choose 'Custom account' you haveto modify the password inside Adveon 'Administration' section whenever you change your Windows or Domainpassword, else you won’t be able to download or synchronize catalogs anymore.

If you are unsure you can leave the default setting and continue because you canmodify this setting later insideAdveon Administration.



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3.2.6 Summary



To continue installation click on the ‘Install‘ button after confirming the disclaimer below.



Note: After installing Adveon, you need to add a catalog to have access to tool data. Please refer to the 'Adveon -Getting Started Guide' on how to do this.


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3.2.7 Client configuration (only 'Client' component selection)

This mask appears in case of a multi-machine scenario only. Enter the correct 'ServerName' and 'Port' number(default is '8000') of the Adveon server. Click on the ‘Next’ button to continue.


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3.2.8 Gateway configuration (only 'Gateway' component selection)

This mask appears in case of a multi-machine scenario only. Enter the correct 'ServerName' and 'Port' number(default is '8000') for the Adveon server. In the last field enter a free port number for the gateway service. Click onthe ‘Next’ button to continue.

Note:

For the gateway service port you can try first with port number '8002' for example. If a port number is alreadyassigned you will get the error message




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4 UninstallationBefore the uninstallation of Adveon we recommend to make a backup of the database and related files. For furtherinformation please refer to the Adveon user guide (chapter Administration of Adveon - Backup). You can choose touninstall only certain components, or do a complete uninstallation of Adveon.

To uninstall Adveon, start the Adveon Installer and continue with the following steps. Be sure that the installer andthe Adveon version have matching versions. You can also start the uninstallation from the control panel in Pro-grams and Features to make sure you are using the correct version.

For more information refer to chapter '10.2 Uninstallation Issues'.

Step 1: Language selection

Select the installer language and click on the ‘Next’ button to continue.


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Step 2: Uninstall selection

Select the ‘Uninstall’ option and click on the ‘Next’ button to continue.

Step 3: Select components to be uninstalled

Select the components to be uninstalled. Please be aware, that if you uninstall the server, all clients will stop work-ing. Click on the ‘Next’ button to continue.


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Step 4: Uninstall confirmation

Click on the ‘Yes‘ button to proceed with the uninstallation.

Step 5: Finish

Once the ‘Finish’ page is displayed, Adveon uninstallation has completed successfully. In some cases, beforeinstalling Adveon again, you’ll have to restart your computer. If you like to do the restart now and continue withthe installation, save your files, select 'Restart' and Close the installer.


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5 UpgradeUpgrade to a newer version of Adveon, keeping the existing data, user and application settings. This is only pos-sible if Adveon is already installed. Upgrade is only possible from version 1.1.3.60 onwards.


Select the installer language. Click on the ‘Next’ button to continue.

Step 2: Upgrade selection

Select the ‘Upgrade’ option. Click on the ‘Next’ button to continue.


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Step 3: Change confirmation

To go ahead click on the ‘Upgrade’ button .

Step 4: Finish

Once the ‘Finish’ page is displayed, Adveon upgrade has completed successfully.


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6 RepairA repair is replacing Adveon specific files, without touching the user data and settings. You can try a repair, if theapplication files get corrupted, e.g. by malicious software or a hard drive failure.



Step 2: Repair selection

Select the ‘Repair’ option. Click on the ‘Next’ button to continue.


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Step 3: Change confirmation

To go ahead click on the ‘Repair’ button .

Step 4: Finish

Once the ‘Finish’ page is displayed, Adveon repair has completed successfully.


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7 Add ComponentsAdd additional components to an existing Adveon installation. Only missing components will be available for selec-tion.



Step 2: Add components selection

Select the ‘Add components’ option. Click on the ‘Next’ button to continue.


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Step 3: Select components to be installed

Select the component(s) you’d like to install. Click on the ‘Next’ button to continue.

Step 4: Client configuration ('Client' component selection)

Leave the default settings for the Adveon service address and click on the ‘Next’ button to continue.


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Step 5: Gateway configuration ('Gateway' component selection)

For configuration of 'Adveon service address' leave the default settings. This option appears only if no other com-ponents are installed at the same time.

For 'Ports configuration' for the gateway service enter a free port number and click on the ‘Next’ button to con-tinue.

Note:

You can try first with port number '8002' for example. This could be the first free port after the default port rangefor the Adveon Server services. If a port number is already assigned you will get the error message




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Step 6: Summary



To continue installation click on the ‘Install‘ button.




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8 Possible Adveon Setup Scenarios

Single-Machine ScenarioIn the simplest scenario Adveon Application will be installed on CAM developer’s machine together with the CAMsystem. The CAM Developer can use both CAM application and Adveon application to do his/her job. The followingfigure shows this scenario.

Multi-Machine Scenarios

o In advanced scenarios Adveon Server component can be moved to a dedicatedmachine and serve severalAdveon Clients at the same time. In this case all Adveon data is maintained centrally and users work withshared data.

o Adveon was designed in a way that you can execute all administrative options on the server only. Becauseof this, an Adveon Client should always be installed on the same machine as the Adveon server. Thisensures that the Administrations tasks, such as adding and synchronizing catalogs can be performed.

o Clients without a CAM System should be able to use the license from a CAM System on another machine aslong as not all Licenses are in use by other Clients. One license can only by used by one client at any onetime. So as long as unused Licenses are available Adveon should work.

e.g. in below Scenario, 2 clients can use Adveon at the same time.

o A CAM-Gateway has to be installed on eachmachine which runs a CAM-system which has to be connectedto the Adveon server.

o An assembly exported by any client connected to the server, will be exported to all available gateways.

Trouble ShootingWhen clients connect to the Adveon server the license is checked though the server's service.

If Adveon won’t start because it is missing a license although free licenses are available, the Server might havesome cached information and it might help if you restart the services.

Restart the "Adveon Service Gateway xxxxxxxxx" (where xxxxxxxxx stands for the CAM-system) on the clientonly machine(s) with a CAM-system installed and "Adveon Service Host" on the server machine.

Then start the Adveon client on a machine where the license works but it is currently not needed , (client with CAMsystemmachine), and close it again. That should release the license and allow the client to be started elsewhere.


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9 Edgecam Specific InformationAdveon writes to the active toolstore and support folder as set in 'Toolstore Administrator' – the Bridge Con-figurator is no longer used.

The CAM Gateway can be started from the Adveon program group and when started is displayed in the task bartray as shown below. Usually Adveon will start it automatically for each available CAM system and there is no needto start it manually.

Only one Edgecam gateway can be active at any one time. If you have more than one Edgecam version installed,activate your preferred gateway inside Adveon Administration.


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10 TroubleshootingThis section deals with information which can be helpful to troubleshoot problems related to the Adveon applic-ation. It describes known issues and log files details.

10.1 Installation IssuesThis section focuses on the issues which can occur during application installation, describes installer log files andalso lists known installation limitations.

10.1.1 Saving Log files when Installation failsWhen the installation fails for any reason, it is recommended to save the log files.

You can do this with the following button:

After clicking on 'Save log files' a zip file will be generated.

Please save this zip file to a place suitable to you and send it to support.


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10.1.2 Client Configuration - Connection Issue

A connection problem can occur when configuring client connection details. When the connection test which is start-ing automatically after click on the 'Next' button is not successful, the following error message is displayed – seepicture below.

In this case verify that the address is correct. If the address is correct but the connection test is still failing try thefollowing potential solutions:

1. The Windows Service hosting AdveonWeb Service is not started on the specified machineIn order to check the status of the AdveonWindows Services follow these steps:

o Connect to the machine hosting the Server component – see the value of ‘YourServerName’ in thedialog (it can be a different machine than the machine where client is being installed inmulti-machine deployment scenario)

o Start Services MMC snap-inThe snap-in can be started from Administrative Tools or type Services.msc on command line or inthe Start ‘Search program and files' dialog.

o o Ensure that the ‘Adveon Service Host’ Windows service is started – see picture below. When theservice is not started you have to start the service or contact your Administrator.

2. The Windows Firewall blocks the connectionDuring the Server component installation the Windows Firewall is configured to allow a connection to theAdveon Client. To verify this configuration - checkingWindows Firewall setting on the machine whereServer component was installed - follow the steps below:

o Connect to the machine where the Server component was installed – see the value of ‘YourServer-Name’ in the dialog (it can be a different machine than the machine where client is being installed in


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multi-machine deployment scenario).o Go to Control Panel -> System and Security -> Windows Firewall.o Click on ’Allow a program or feature throughWindows Firewall’ on the top left.

o Verify the setting for the ‘Adveon Server Service Host’ – see picture below. The port number valuemust match the value specified in the Client Configuration dialog.


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10.1.3 Database Configuration

10.1.3.1 Connection issue

This connection problem can occur when configuring database connection details. When the connection test whichis starting automatically after click on the 'Next' button is not successful, the error message is displayed – see pic-ture below.

In this case verify that the instance and database name is correct. If all values are correct but the connection test isstill failing the Windows Firewall might be blocking the connection to the MS SQL Server on the database server.

Contact your administrator to verify this issue. A rule has to be created to enable the connection for the dynamicport when a dedicated Adveon namedMS SQL instance is used, or for the specific port 1433 when the defaultinstance is used.

See link below how to configure Windows Firewall for the database engine access.

http://technet.microsoft.com/en-us/library/ms175043(v=sql.105).aspx

10.1.3.2 Instance issue

The standard installationmode cannot be used when an AdveonMS SQL Server instance already exists. In thiscase the message shown in the screenshot below appears after selection of the standard installation:

You have to use the 'Advanced' installation type. For more information see 'Advcanced installation' step 6.


http://technet.microsoft.com/en-us/library/ms175043(v=sql.105).aspx

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10.1.4 Known Limitations

o The Adveon databases are deployed using the Database installer component. The User can select if thedatabases are deployed to an existing MS SQL Server instance or if a new MS SQL Server instance ded-icated just to the Adveon databases is created.

o Remote deployment is currently not supported. The Database component can only be installed to the localmachine.

o It is currently not supported to install just Server services. Databases are always deployed within theServer component.

o The documents must be stored on the local machine. This is due to the limited access of the local serviceaccount under which the document service currently runs.


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10.2 Uninstallation Issues

If you are running into problems uninstalling Adveon application the standard way, you can try to start the unin-stallation process from the command line: Adveon.exe -uninstall -quiet

You will need administrator rights to do this.

It is very important to use the compatible Adveon setup file containing the same release as the installed Adveonrelease.

If you still experience uninstallation issues contact the system administrator.

10.2.1 Saving Log files when Uninstallation failsIf the uninstallation still does not work, please collect the logfiles at the end of the unsuccessful installation by press-ing the button, collect logfiles and forward them to your Adveon support team.

If for any reason you do not see this button, forward the following logfiles to your Adveon support team. Not all ofthe logfiles are necessarily present:

c:\Users\<username>\AppData\Local\Temp\Adveon_1.0*.log

c:\Users\<username>\AppData\Local\Temp\Adveon_2.0*.log

c:\Users\<username>\AppData\Local\Temp\Adveon_server.log

10.2.2 Uninstalling Adveon from the control panelUninstalling Adveon from the control panel is possible from version 1.2.0.37 onwards.

1. Open the Control panel using the windows Start button and click on Control Panel and Programs andFeatures.

2. Right click on Adveon and select uninstall.


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10.2.3 Uninstalling Adveon using the orginal installation exe file

1. To uninstall Adveon, always use the Adveon.exe of the currently installed Adveon, NOT the one of theAdveon you would like to install, e.g. if you would like to uninstall Adveon Version 1.2.1.4 and install1.3.1.4, youmust use the Adveon.exe of version 1.2.1.4 to uninstall Adveon.

2. Make sure you run the exe in administrationmode by right clicking on it and choosing ‘Run as Admin-istrator’. Then follow the wizard.

10.2.4 Finding out which version of Adveon is currently installedTo find out which version of Adveon is currently installed, do one of the following:

1. Start Adveon, click on the Administration tab and then click on Tool library.

2. Open the Control panel using the windows Start button and click on Programs and features:

3. Open the “Registry” and have a look at:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adveon\Adveon\1.0\Server]

To open the registry, click the start button, type 'regedit' in the search field and then double click on 'reged-it.exe'.


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To find Adveon release number, follow above path:


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10.2.5 Alternative way to uninstall Adveon

If the uninstallation does not finish successfully, try the following:

1. Copy the Adveon.exe to a local directory (in our example c:\temp).

2. Open the command prompt in Administrationmode by right clicking and selecting ‘Run as Administrator’

3. In the command prompt, switch to the directory which contains your Adveon.exe and enter

the following command:

Adveon.exe –uninstall –quiet

4. The uninstallation process is finished as soon as you can’t see listed Adveon anymore in the Taskmanager.

Another alternative

1. Also in the command prompt, switch to the directory which contains your Adveon.exe which you’d like touse for uninstallation and enter the following command:

Adveon.exe /quiet /ACTION=Uninstall /UNINSTALLCOMPONENTS=All

If you get an error message containing 'keyword ACTION=Uninstall'

Adveon is already uninstalled, which in this case is what you want. Continue with point 2.

If you get an error message which tells you that the SQL Server already exists, the uninstallation didn’tremove the Adveon instance properly, continue with point 2.


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2. Please execute the following command in any case, no matter how above command ended. This way youmake sure that the Adveon instance is removed. Execute the following command including the quotes, butmake sure that it contains the correct SQL server name (up to Adveon 1.1.3.61 it is SQLServer2008R2, seecommand used in Possible Pitfalls):

"c:\Program Files\Microsoft SQL Server\120\Setup Boot-strap\SQLServer2014\setup.exe" /Action=Uninstall /Q/IACCEPTSQLSERVERLICENSETERMS /Features=SQLENGINE,SNAC_SDK /In-stanceName=Adveon /SKIPRULES=PerfMonCounterNotCorruptedCheck RebootRe-quiredCheck

This command can be successful (if the instance still existed) or fail. Both should be ok.

3. Reboot your pc.

Possible Pitfall with above command:

The command

"c:\Program Files\Microsoft SQL Server\100\Setup Boot-strap\SQLServer2008R2\setup.exe" /Action=Uninstall /Q/IACCEPTSQLSERVERLICENSETERMS /Features=SQLENGINE,SNAC_SDK /In-stanceName=Adveon /SKIPRULES=PerfMonCounterNotCorruptedCheck RebootRe-quiredCheck

sometimes doesn’t work, because a different instance name was used at installation, e.g. Adveon2. Makesure you change the command accordingly.


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10.2.6 Making sure that Adveon is uninstalled completely

To check if your machine is completely Adveon-free do the following:

1. Check these locations:l C:\Program Files (x86)\Adveonl C:\ProgramData\Adveon

They should not exist.

That is if no other locations where selected during Advanced installation, in that case the other locationshave to be checked.

2. Check whether there's any "Adveon" DB instancel Check the registy key HKLM\SOFTWARE\Microsoft\Microsoft SQL Server\Instance Name\SQL.There mustn't be any value named "Adveon".

l Check whether there's Window service name "SQL Server (Adveon)"

If there is an Adveon SQL instance it needs to be uninstall from Programs and Features.

3. Check Programs and features

Of course there mustn't be any "Adveon" installed. If it is, it needs to be removed.


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10.3 Adding Online Catalog not possible

Symptom

Adding of Online Catalog returns error message: Cannot connect to server

Problem

1. The URL is not correct.2. The specified data download service account cannot connect to the internet.

Solution

1. Make sure the specified URL is correct2. By default Adveon is using the local system account to connect to the DDS server.

If this account does not have access to the internet, it needs to be changed. You can do this as follows:

a. Select Administration - Service settings

b. Select Use custom account and supply your own account details


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c. Test if the specified account has access to the internet by clicking on the Test account button.

d. If the test is not successful, change it to an account which has access to the internet and test again.

e. If successful, click the 'Apply' button.

3. If the catalog download still does not work after trying above suggestions, it could also be the proxy set-tings or other internal security measures preventing Adveon from accessing the internet. To test this, try todisplay the following url in internet explorer:

https://dds.sandvik.coromant.com/CatalogProvider.svc

If it won't display, please contact your local system administrator.


https://dds.sandvik.coromant.com/CatalogProvider.svc

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10.4 License Problems in Adveon

Problem

1. License failure although no other Adveon client is running . Usually Adveon was forcibly shut down orcrashed.

2. Below Message suddenly appears (in this example the user is using Adveon together with Edgecam):

Solution

Solution for problem 1

Usually this problem fixes itself after a lockout of about 5 minutes. If you don’t want to wait or the wait takes toolong try the following:

a. Click on the start button and enter services in the search window.

b. In the search result click on 'Services' to display all available services.

c. Click on each Adveon Service to select it and restart the service.


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10.5 Saving Logfiles for Troubleshooting

For any problem that might happen, e.g. with assemblies, export or catalog synchronization, you can save logfiles.

Go to 'Administration' section -> 'Save log files'. There is a button with "Save log files". Just click on it and save thelog files to a place suitable for you and send them to support.


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