Installing and Configuring the Avaya S8500-Series...

Installing and Configuring the Avaya S8500-Series Server Release 5.2

03-300143Release 5.2

May 2009Issue 7

© 2009 Avaya Inc.All Rights Reserved.

NoticeWhile reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.For full legal page information, please see the documents, Avaya Support Notices for Software Documentation, 03-600758, andAvaya Support Notices for Hardware Documentation, 03-600759.These documents can be accessed on the documentation CD and on the Web site, http://www.avaya.com/support. On the Web site, search for the document number in the Search box.

Documentation disclaimerAvaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

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WarrantyAvaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:http://www.avaya.com/support.

CopyrightExcept where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya supportAvaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support.

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Installing and Configuring the Avaya S8500-Series Server May 2009 3

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9How to use Avaya installation documents . . . . . . . . . . . . . . . . . . . . . 10Preinstallation tasks to complete at the customer site . . . . . . . . . . . . . . . 11

Verifying that all the required equipment is on site . . . . . . . . . . . . . . . 11Ensuring that the preinstallation tasks are complete . . . . . . . . . . . . . . 11

S8500 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About the Server Availability Management Processor . . . . . . . . . . . . . . . 18About SAMP functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18About SAMP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18About SAMP software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

About server port connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21S8500 port connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

About modem connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Modem options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

About media gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24About Processor Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24About S8500 LSP mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26S8500 LSP license file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27About SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 2: SNMP configuration . . . . . . . . . . . . . . . . . . . . . . 29Configuring the SNMP modules in the UPS . . . . . . . . . . . . . . . . . . . . . 29

Default IP addresses for the UPS . . . . . . . . . . . . . . . . . . . . . . . . 30Prerequisites for configuring the SNMP module . . . . . . . . . . . . . . . . 30Administering the SNMP module . . . . . . . . . . . . . . . . . . . . . . . . 31Setting selected traps (alarming) . . . . . . . . . . . . . . . . . . . . . . . . 32

Configuring the SNMP subagent in the Avaya Ethernet switch (if used) . . . . . 32Default IP addresses for the Ethernet switch . . . . . . . . . . . . . . . . . . 33Preparing to configure the Ethernet switch . . . . . . . . . . . . . . . . . . . 33Configuring the Ethernet switch . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 3: Communication Manager installation . . . . . . . . . . . . . 37Clearing the ARP cache on the laptop . . . . . . . . . . . . . . . . . . . . . . . . 37Applying power to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Accessing the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Configuring Telnet for Windows 2000 and Windows XP . . . . . . . . . . . . . . 38

Contents

Contents

4 Installing and Configuring the Avaya S8500-Series Server May 2009

Installing Communication Manager . . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 4: Server configuration . . . . . . . . . . . . . . . . . . . . . . 41Methods of Configuring a server . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Opening the System Management Interface . . . . . . . . . . . . . . . . . . . . . 42

Creating a super-user login . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Copying license and authentication files to the server . . . . . . . . . . . . . . . 43

Installing the license and authentication files . . . . . . . . . . . . . . . . . . 43Installing the license file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Installing the authentication file . . . . . . . . . . . . . . . . . . . . . . . 44

Configuring the server manually . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Setting the date, time, and time zone. . . . . . . . . . . . . . . . . . . . . 44

Rebooting the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45System Management Interface configuration screens . . . . . . . . . . . 45Ethernet interface assignments. . . . . . . . . . . . . . . . . . . . . . . . 47

Performing the manual configuration . . . . . . . . . . . . . . . . . . . . . . 47Avaya Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

About the Avaya Installation Wizard . . . . . . . . . . . . . . . . . . . . . 48Running the Avaya Installation Wizard. . . . . . . . . . . . . . . . . . . . 49Verifying the RMB IP information . . . . . . . . . . . . . . . . . . . . . . . 49

Upgrading the SAMP firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Verifying the server connection to the customer LAN (if provided) . . . . . . . . 50Configuring the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Enabling firewall settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Enabling network time servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Checking LED activity on the dual NIC. . . . . . . . . . . . . . . . . . . . . . . . 54Configuring the NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Release the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Chapter 5: IP interface configuration . . . . . . . . . . . . . . . . . . . 57Connecting to the IPSIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57IPSI address configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Programming the IPSI for static addressing . . . . . . . . . . . . . . . . . 58Setting the VLAN and diffserv parameters . . . . . . . . . . . . . . . . . . . . . 61

Programming the IPSI for DHCP addressing . . . . . . . . . . . . . . . . . . 62

Chapter 6: IP interface translations . . . . . . . . . . . . . . . . . . . 65Inputting initial system translations . . . . . . . . . . . . . . . . . . . . . . . . . 65

Contents


Adding media gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Enabling the IPSI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Adding the IPSI to the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Setting the alarm activation level . . . . . . . . . . . . . . . . . . . . . . . . . . 68Saving translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Verifying connectivity to the server . . . . . . . . . . . . . . . . . . . . . . . . . 69Verifying that the IPSIs are translated . . . . . . . . . . . . . . . . . . . . . . . . 69Upgrading the IPSI firmware version (if necessary) . . . . . . . . . . . . . . . . 69Enabling control of the IPSIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Verifying the license status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 7: S8500 Server Roles . . . . . . . . . . . . . . . . . . . . . . . 71Configuring an S8500 server as a main server . . . . . . . . . . . . . . . . . . . 71Installing and configuring an S8500 Server as an LSP . . . . . . . . . . . . . . . 72

Configuring the server as an LSP . . . . . . . . . . . . . . . . . . . . . . . . 73Administering the primary controller . . . . . . . . . . . . . . . . . . . . . . . . 74Enabling license server capability on a media gateway . . . . . . . . . . . . . . 75Installing and verifying the license on the new LSP . . . . . . . . . . . . . . . . 75Opening the TCP ports on the S8500 LSP . . . . . . . . . . . . . . . . . . . . . . 76Resetting the S8500 LSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Verifying that the primary controller identifies the new LSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Readministering media gateways to point to the LSP . . . . . . . . . . . . . . . 77

Chapter 7: Postinstallation administration . . . . . . . . . . . . . . . . 79Verifying translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Setting rules for daylight savings time . . . . . . . . . . . . . . . . . . . . . . . 80Setting locations (if necessary) . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Verifying the date and the time (main server only) . . . . . . . . . . . . . . . . . 82Clearing and resolving alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Enabling and disabling the Ethernet switch ports . . . . . . . . . . . . . . . . . 83Enabling alarms to INADS by way of a modem . . . . . . . . . . . . . . . . . . . 85Enabling alarms to INADS by way of the SNMP module . . . . . . . . . . . . . . 86Backing up files to the compact flash media . . . . . . . . . . . . . . . . . . . . 86Before leaving the site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

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Chapter 8: Installation verification . . . . . . . . . . . . . . . . . . . . . 89Testing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Testing the license file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89S8500 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Additional server LED information . . . . . . . . . . . . . . . . . . . . . . . . . . 93Avaya C360 Ethernet switch LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 94UPS LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95TN2312BP IPSI LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Chapter 9: Installing the Avaya S8510 Server Family and its Components101Overview of server and components . . . . . . . . . . . . . . . . . . . . . . . . . 101

Server components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Front view of server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Back view of server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Dual Network Interface Card (NIC) . . . . . . . . . . . . . . . . . . . . . . . . 105SAMP overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Compact flash reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Related hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107Back panel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108LED conditions and patterns . . . . . . . . . . . . . . . . . . . . . . . . . 108Dual NIC LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Server rack installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Customer-provided equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 110Avaya-provided equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Recommended tools and supplies . . . . . . . . . . . . . . . . . . . . . . . . 111Safety instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Installation checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Marking the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114Attaching rails to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Attaching the rails to the rack . . . . . . . . . . . . . . . . . . . . . . . . . . 117Installing the server in the rack . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Next steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Contents


Powering up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Next steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Adding a second power supply. . . . . . . . . . . . . . . . . . . . . . . . . . 119Next steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Troubleshooting the hardware installation . . . . . . . . . . . . . . . . . . . 119Avaya customer equipment is missing. . . . . . . . . . . . . . . . . . . . 119The server has no power . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

LCD Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120LCD status message explanations . . . . . . . . . . . . . . . . . . . . . . . . 120Removing LCD status messages . . . . . . . . . . . . . . . . . . . . . . . . . 127

Chapter 10: Configuring Communication Manager on the S8510 Server 129S8510 port connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129S8510 BIOS Upgrade Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Appendix A: Server access . . . . . . . . . . . . . . . . . . . . . . . . . 131Accessing the command line interface of the server with SSH . . . . . . . . . . 131Connecting to the server directly . . . . . . . . . . . . . . . . . . . . . . . . . . 133Connecting to the server remotely over the network . . . . . . . . . . . . . . . . 136Connecting to the server remotely over a modem . . . . . . . . . . . . . . . . . 136Accessing the System Management Interface . . . . . . . . . . . . . . . . . . . 137Accessing the SAT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Logins for Avaya technicians and Business Partners . . . . . . . . . . . . . . . 138Configuring the network for Windows 2000 and XP . . . . . . . . . . . . . . . . 139Setting the browser options for Internet Explorer 6.0 . . . . . . . . . . . . . . . 140

Appendix B: Installation troubleshooting . . . . . . . . . . . . . . . . . 141Troubleshooting the installation of the server hardware . . . . . . . . . . . . . . 141Troubleshooting the configuration of the server hardware . . . . . . . . . . . . 142Troubleshooting the installation of the license file andthe Avaya authentication file . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Contents


Issue 8 May 2009 9

Chapter 1: Introduction

Use these procedures to install Communication Manager and configure a new Avaya S8500 Server and the associated components in an IP-connected port network (IP-PNC) configuration.

To configure the server, use the Avaya Installation Wizard. To configure gateways and other hardware components, use the following two administration interfaces:

● The System Management Interface.

● The command line interface, either directly or through Secure Shell (SSH), Telnet, or a terminal emulation program such as Avaya Native Configuration Manager.

This installation document includes the following information:

● Preinstallation tasks to complete at the customer site on page 11

● Configuring the SNMP modules in the UPS on page 29

● Server configuration on page 41

● IP interface translations on page 65

● IP interface configuration on page 57

● Postinstallation administration on page 79

● Installation verification on page 89

● Installing the Avaya S8510 Server Family and its Components on page 101

● Configuring Communication Manager on the S8510 Server on page 129

● Server access on page 131

● Installation troubleshooting on page 141

Audience This documentation is for the following people who install and configure the server components:

● Trained field installation and maintenance personnel

● Technical support personnel

● Authorized business partners


10 Installing and Configuring the Avaya S8500-Series Server

How to use Avaya installation documents Use this document as a guide to install and configure the S8500 Avaya servers. For information about a particular task, use the index or the table of contents to locate the page on which the information is described. You also need information from other Avaya documents. This section lists those documents and tells you when to use them.

To complete this installation:

● In this document, see:

- Preinstallation tasks to complete at the customer site on page 11. This section describes the tasks that you must complete before you start the installation.

- Equipment specifications on page 14 for the technical specifications for the hardware.

● For how to install and connect the hardware, see Quick Start for Hardware Installation: Avaya S8500 Server (555-245-701).

● For how to install an updated version of the Avaya Server Availability Management Processor (SAMP) and configure the SAMP, see Using the Avaya Server Availability Management Processor (03-300322).

● Return to this document and see the remaining sections in the following sequence to install the components of the server. If you are not to install certain components, skip the procedures for those components.

- Configuring the SNMP modules in the UPS on page 29- Server configuration on page 41- IP interface translations on page 65

! Important:Important: If the S8500 Server is configured as an LSP, skip the following section.

● See the appropriate sections in the following documents to install the port networks and the media gateways:

- Installing the Avaya G650 Media Gateway (03-300144)- Installation and Configuration for the Avaya G150 Media Gateway (03-300395)- Quick Start for Hardware Installation: Avaya G250 Media Gateway (03-300433)- Quick Start for Hardware Installation: Avaya G350 Media Gateway (03-300148)- Quick Start for Hardware Installation: Avaya G430 Media Gateway (03-603236)- Installing and Upgrading the Avaya G430 Media Gateway (03-603233)- Quick Start for Hardware Installation: Avaya G450 Media Gateway (03-602053)- Installing and Upgrading the Avaya G250 Media Gateway (03-300434)- Installing and Upgrading the Avaya G350 Media Gateway (03-300394)- Installing and Upgrading the Avaya G450 Media Gateway (03-602054)

Preinstallation tasks to complete at the customer site

Issue 8 May 2009 11

- Quick Start for Hardware Installation: Avaya S8300 Server and Avaya G700 Media Gateway (555-233-150)

- Installation and Upgrade for the Avaya G700 Media Gateway and Avaya S8300 Server (555-234-100)

- Installation and Initial configuration of Avaya Aura™ Communication Manager Messaging

● Return to this document and see:

- IP interface configuration on page 57 to program the IP interface. - Postinstallation administration on page 79- Installation verification on page 89- Server access on page 131- Installation troubleshooting on page 141 if problems occur during the installation.

Preinstallation tasks to complete at the customer site You must complete the following preinstallation tasks before you start the installation.

Verifying that all the required equipment is on siteCompare the list of items that were ordered to the contents of the boxes to verify that you have all the equipment. Your project manager can give you an inventory list. Do not rely on the packing slips inside the boxes for the correct information.

Ensuring that the preinstallation tasks are completeThe preinstallation team completes the following tasks. If these tasks are not complete, do not continue with the installation.

● Verify that the required number of open, customer-supplied, EIA-310D (or equivalent) standard 19-in. (48-cm) 4-post equipment rack(s) is(are) properly installed and solidly secured. Ensure that the screws that come with the racks are present. If you use an enclosed rack cabinet, ensure that the cabinet has adequate ventilation.

● Verify that the rail kit to support the server is available to install (S8400 installed in a G650 carrier only).

● Verify that the rail kit to support the server is available to install.



● Verify that the rail kit that is required to support the UPS is installed on the rack or available to install. For how to install the rails, see the documentation that comes with the rail kit.

● Verify that the equipment racks are grounded per local code. See Job Aid: Approved Grounds (555-245-772).

● Verify that the customer-provided AC power to the rack is from a nonswitched outlet.

● Verify that cables for theTN2312BP (IPSI) circuit packs are labeled and run from the control hardware rack to the port networks or that appropriate connectivity is provided.

S8500 hardwareThe hardware components for the S8500C and 8500B versions of the S8500 Server are very similar but the layout of the components on the front and back panels are different. The following four diagrams show the hardware components on the front and back panels of the S8500C and S8500B with the default port assignments.

Figure 1: S8500C front panel

Figure notes:

1. Power-on LED2. Power button3. Reset button4. Hard disk drive activity LED5. Locator LED6. System error LED

7. USB port8. USB port9. Hard disk drive

10. CD eject button11. CD-ROM drive activity LED

h3msf8cc LAO 031706

CD-RWDVD

712

34

56 8

9

10 11

S8500 hardware

Issue 8 May 2009 13

Figure 2: S8500C back panel

Figure 3: S8500B front panel

Figure notes:

1. Power cord connector2. SAMP power3. USB connection to USB modem4. Ethernet port (SAMP Eth 1)5. SAMP Services port (SAMP Eth 2)6. SAMP card7. Dual NIC8. Ethernet 49. Ethernet 3

10. Mouse connector11. USB port12. USB port13. Ethernet 014. Ethernet 115. Video connector16. Serial connector17. Keyboard connector

Figure notes:

1. CD-ROM drive activity LED2. CD-ROM eject button3. Diskette drive activity LED4. Diskette eject button5. System error LED6. System locator LED.7. Hard disk drive activity LED

8. Power on LED 9. Power control button

10. Reset button — Press to reset the server and run the power-on self-test (POST).

11. USB connections for the compact flash drive.

h2msb8cc LAO 031706

2

1

Slot 1Slot 2

712

34

56 8

910

1112

1314 16

1715

8

9

1011

21 4 5 6 73

h2ms85bf KLC 091704



Figure 4: S8500B back panel

Equipment specifications

! Important:Important: The TN8400BP cicuit pack is compatible with Communication Manager Release

4.0.3 and later.

Figure notes:

1. Power cord connector2. Keyboard connector3. Mouse connector4. Ethernet port (Eth 0)5. Dual NIC with Ethernet ports Eth 2 and Eth 36. SAMP card7. Video connector

8. Serial connector9. USB ports

10. Ethernet port (Eth 1)11. SAMP power12. USB connection to USB modem13. Ethernet port (SAMP Eth 1)14. SAMP Services port (SAMP Eth 2)

S8500 hardware

Issue 8 May 2009 15

The S8500 Server control network components consist of the server, one UPS, and an Avaya-provided Ethernet switch (optional). The physical specifications for the control network components are shown in Table 1.

Table 2 outlines the features and specifications of the Avaya S8500 Server. The differences between the S8500B and S8500C versions are noted.

Table 1: S8500 control network components specifications

Component DimensionsEnglish (height x width x depth in inches)

DimensionsMetric (height x width x depth in centimeters)

Height(u)

Weight (lb/kg)

Server:S8500BS8500C

1.75 x 17 x 201.75 x 17 x 22

4 x 43 x 514 x 43 x 56

11

28/13

Ethernet Switch:C363TC364T

1.75 x 17 x 14.41.75 x 17 x 14.4

4 x 43 x 374 x 43 x 37

11

11/511/5

UPS:700 VA

1500 VA3.5 x 17 x 193.5 x 17 x 24

9 x 43 x 489 x 43 x 61

22

34/1550/23

Table 2: S8500 Server specifications

Feature S8500B S8500C

Micro-processors

CPU: 3.0 GHz Pentium (P4)FSB: 800 MHz front-side bus

CPU: 3.2 GHz Pentium (P4)FSB: 800 MHz front-side bus

Memory One 512 MB PC2100 CL2.5 ECC DDR SDRAM RDIMM

Two 512 MB PC2-4200 CL4 ECC DDR2 SDRAM DIMM

Drives One 80 GB SATA hard disk driveCD-ROM/DVD-ROM: IDE

One 80 GB SATA hard disk driveCD-ROM/DVD-ROM: IDE

Dual NIC Optional One dual NIC card

Slots Two PCI-X slots - 64 bit/66 MHzAccommodates the SAMP and dual NIC

Two PCI-X slots - 64 bit/66 MHzAccommodates the SAMP and dual NIC



Power supply

300 W (110 VAC or 220 VAC autosensing)

350 W (110 VAC or 220 VAC autosensing)

Integrated functions

Ethernet ports: two 10/1000/100BaseT Ethernet controllersOne serial port (not used)Four USB ports (3 not used)Keyboard port (not used)Mouse port (not used)Dual-channel bus mastering IDE controller

Same as the S8500B.

Table 2: S8500 Server specifications (continued)

Feature S8500B S8500C

S8500 hardware

Issue 8 May 2009 17

Environmental specifications for the S8500 Servers are shown in Table 3.

Table 3: S8500 Server environmental specifications

Parameter S8500B Specifications S8500C Specifications

Acoustical Noise Emissions

Sound power, idling: 65 decibel maximumSound power, operating: 65 decibel maximum

Same as S8500BSame as S8500B

Environment: Air Temperature

Server on: 50.0°F to 95.0°F (10°C to 35°C)Altitude: 0 ft to 2999 ft (0 m to 914 m)Server off: -40°F to 140°F (-40° to 60° C)Maximum altitude: 6998 ft (2133 m)



Environment: Humidity

Server on: 8% to 80%Server off: 8% to 80%


Heat Output Minimum configuration: 297 BTU (87 W)Maximum configuration: 512 BTU (150 W)

Minimum configuration: 341 BTU (100 W)Maximum configuration: 1024 BTU (300 W)

Electrical Input

Receptacle U.S.: NEMA 5-15 ACircuit Breaker: 15 A

Sine-wave input (47 Hz to 63 Hz) requiredInput voltage low range: 100 – 127 VACInput voltage high range: 200 – 240 VACInput kilovolt-amperes (approximate): 0.09 – 0.15 kVA

Amp draw: 100 to 127 V ~ 4.6 A200 to 240 V ~ 2.3 A


Same as S8500BSame as S8500BSame as S8500BInput kilovolt-amperes (approximate):0.10 – 0.55 kVA

Amp draw: 100 to 127 V ~ 6.0 A200 to 240 V ~ 3.0A



About the Server Availability Management Processor The Server Availability Management Processor (SAMP) remote maintenance circuit card is preinstalled in the S8500 Server. The SAMP monitors and reports alerts from the S8500 components to provide remote maintenance and serviceability for the server. The SAMP also provides controls to turn on and turn off the power to the server.

About SAMP functionality The SAMP circuit card:

● Monitors the server boot process, the CM watch dog, the fans, the voltages, and the temperature.

● Reports media-server-failure alarms and other alarms to INADS by way of a modem.

Note:Note: Modem contention is resolved on a first-come first-serve basis. For example,

Services dials into the SAMP, and the server must send out an alarm through the modem interface. Although the modem is busy, the server continues to try to send the alarm.

● Provides the capability to turn on power and to reset the server remotely.

● Provides a secure dial-in connection to the SAMP and the host.

● Provides access to the SAMP and subsequently access to the host by way of the Services laptop.

The SAMP presents a virtual TTY that the server uses when the server must send out alarms through the modem interface (). The system uses the modem that is connected to the USB port on the SAMP card to report alarms on the:

● Server by the server

● Server by the SAMP, such as server reboots.

● SAMP by the SAMP

About SAMP connections The SAMP card is installed in PCI-X slot 1 of the Avaya S8500 Server. Slot 1 is a full-height, three-quarters length slot.

The SAMP comes in a half-card PCI form factor and is powered externally. The SAMP supports one USB interface and two 10/100 Ethernet ports that are located on the rear of the server.

About the Server Availability Management Processor

Issue 8 May 2009 19

● SAMP Ethernet 1 is not used.

● SAMP Ethernet 2 is for local access. This port is for on-site services personnel to access the SAMP with the craft login.

● The USB interface is used to connect a USB modem for remote dial-in access. The server and the SAMP share this modem connection for remote maintenance, administration, and alarming. For remote dial-in, the user first establishes a Point-to-Point Protocol (PPP) session that terminates at the SAMP. The user can then use the craft login to establish an SSH (Secure Shell) or an HTTPS (Secure Web) session to the SAMP or the host.

The SAMP also communicates with the host in-band by way of an on-board industry-standard Ethernet controller on the PCI bus of the host with an internal link to the SAMP.

Figure 5: SAMP connections for S8500C shows the locations of the connections on the SAMP for the S8500C. Figure 6: SAMP connections for S8500B on page 20 shows the locations of the connections on the SAMP for the S8500B.

Figure 5: SAMP connections for S8500C

Figure notes:

1. SAMP Eth2—to the services laptop computer (cross-connect CAT5 cable)

2. SAMP Eth1 (not used)

3. USB connection for the modem4. External power to the SAMP

h2ms85cs LAO 051906

2

1

Slot 1Slot 2

1

2

3

4



Figure 6: SAMP connections for S8500B

About SAMP software The SAMP is shipped from the factory with the software installed and with some default settings. However, you might need to install an updated version of the software, and you must configure the SAMP before you can use it.

If a SAMP software update file is available on the Avaya Support Web site, one of the preinstallation tasks required that you load the file on your laptop: see Using the Avaya Server Availability Management Processor (SAMP) (03-300322) for how to install software on the SAMP and change the default settings.

Figure notes:

1. SAMP Eth2—to the services laptop computer (cross-connect CAT5 cable)

2. SAMP Eth1 (not used)

3. USB connection for the modem4. External power to the SAMP

2

h2ms85bs LAO 051706

1

2

3

4

About server port connections

Issue 8 May 2009 21

About server port connections The following section explains how to connect the Ethernet ports on the back of the server.

S8500 port connections Use standard CAT5 cables with RJ45 connectors on each end to connect to the various ports. If the S8500 Server has only one port network, connect that port network through the dual NIC. Figure 7: S8500C Server connectivity guide shows typical connectivity for the S8500C Server. Figure 8: S8500B Server connectivity guide on page 22 shows typical connectivity for the S8500B Server.

Figure 7: S8500C Server connectivity guide

Figure notes:

1. Eth0—To the customer network if the control network is nondedicated. Or, to the control-network Ethernet switch if the control network is dedicated (straight-through CAT5 cable)

2. Eth1—To the Services laptop computer (cross-over CAT5 cable)

3. Eth3—to the customer network if the control network is dedicated (straight-through CAT5 cable)

4. Eth4—Not used

h2msb8cp LAO 0525062

1

Slot 1Slot 2

2

1

1

4

2

3



Figure 8: S8500B Server connectivity guide

Note:Note: If the S8500C is configured as an ESS, the port assignments are different:

● Eth0: Control Network A

● Eth3: Control Network B

● Eth4: LAN, if two dedicated control networks are used

In either case, ETH2 is an internal port dedicated to the SAMP.

Figure notes:

1. Eth0—To the customer network if the control network is shared. Or, to the control-network Ethernet switch if the control network is dedicated (straight-through CAT5 cable)

2. Eth1—To the Services laptop computer (cross-over CAT5 cable)


4. Eth3—Not used

2

1

2

h3msbl5d LAO 052506

1

4

2

3

1

About modem connections

Issue 8 May 2009 23

About modem connections Note:

Note: You cannot connect USB modems to rotary lines. A touch tone line is required.

On an Avaya S8500 Server, connect the modem to the USB port on the SAMP.

Avaya defaults on the SAMP set the required options on the SAMP modem. For modem connectivity, see Figure 9: Modem connectivity on the S8500 Server.

Figure 9: Modem connectivity on the S8500 Server

Figure notes:

1. Modem2. USB cable that connects the USB modem

to the USB port on the SAMP

3. Telephone line that connects the modem to the outside line

disc

MultiModem

MultiTechSoftware

1

3

2



Modem options You set the modem options when you configure the server. You must not set options on the modems themselves. For information about modem option settings, see Installation, Upgrades and Additions for Avaya CMC1 Media Gateways (555-233-118).

About media gatewaysIn a new installation, the Avaya S8500 Server works with only the Avaya G650 Media Gateway.

In a migration, the server works with the following Avaya media gateways:

● SCC1

● G600

● CMC1

The servers also work with Avaya G150, G250, G350, G430, G450, and G700 Media Gateways. These gateways register with the server either through the Processor Ethernet interface or through a TN799DP C-LAN circuit pack.

With an S8500 Server, these media gateways can be endpoints that use a Processor Ethernet interface.

Media gateways usually are installed in the same equipment room as the server rack hardware or control network. However, you can install the media gateways in another location, including another state or country.

About Processor Ethernet Like a C-LAN circuit pack, Processor Ethernet provides connectivity to IP endpoints, gateways, and adjuncts. The PE interface is a logical connection in the Communication Manager software that uses a port on the NIC in the server. No additional hardware is needed to implement PE. Starting with Release 3.1 of Communication Manager, the PE interface is enabled on the S8500 Server to allow enhanced flexibility to connect to gateways, endpoints, and adjuncts.

About Processor Ethernet

Issue 8 May 2009 25

.Table 4 lists the possible uses of the PE interface for an S8500 primary controller.

Table 4: Use of the PE interface for a simplex S8500 primary controller

Possible functions of the PE interface

Status of the function on the S8500 Server

Administration needed?

Registration The PE interface is enabled for registration on a simplex main server.

No. The Communication Manager software automatically enables the use of the PE interface for registration.

H.248 gateway registration

H.248 gateway registration is allowed on the S8500 main server using the PE interface.

Yes. You perform the administration to allow H.248 registration on the PE interface of the S8500 main server on the ip-interfaces procr form.

H.323 endpoint registration

H.323 registration is allowed on the S8500 main server using the PE interface.

Yes. You perform administration to allow H.323 registration of the PE interface of the S8500 main server on the ip-interfaces procr form.

Adjunct connectivity Adjunct connectivity is allowed on the S8500 main server using the PE interface.

Yes. To administer adjuncts, you must use the ip-services form or the communication-interface processor-channels form before the survivable-processor form.



About S8500 LSP mode Starting with Release 3.1 of Communication Manager, you can configure the S8500 as a local survivable processor (LSP), and, the S8500 can be the primary controller for an IP network with port networks. This new functionality is enabled by allowing H.248 gateways and H.323 endpoints to use the Processor Ethernet (PE) interface of the S8500 instead of a C-LAN interface to register with the S8500.

Table 5 lists the possible uses of the PE interface for an S8500 LSP.

Table 5: Use of the PE interface on the S8500 LSP

Possible functions of the PE interface

Status of the function on the LSP server

Administration needed

Registration The PE interface is always enabled for registration.

No. The Communication Manager software automatically enables the use of the PE interface for registration.

H.248 gateway registration

H.248 gateway registration is enabled by default.

No. The H.248 gateway enabled field on the ip-interface procr form defaults to yes on an LSP. To temporarily disable H.248 registration on the LSP, you can change the ip-interfaces procr form on the LSP. Any change that you perform on the LSP is lost when the LSP receives a file sync from the main server. After a file sync H.248 gateway registration will default to yes.

H.323 endpoint registration

H.323 endpoint registration is enabled by default.

No. The H.248 gateway enabled field on the ip-interface procr form defaults to yes on an LSP. To temporarily disable H.248 registration on the LSP, you can change the ip-interfaces procr form on the LSP. Any change that you perform on the LSP is lost when the LSP receives a file sync from the main server. After a file sync, H.248 gateway registration defaults to yes.

Adjunct connectivity

Adjunct connectivity is enabled by default.

Yes. You must perform adjunct administration for the LSP on the main server.

S8500 LSP license file

Issue 8 May 2009 27

The PE interface on an S8500 LSP supports three adjuncts:

● Call Management System (CMS)

● Application Enablement Services (AESVCS)

● Call Detail Recording (CDR)

The S8500 as a primary controller can connect to gateways and endpoints that use both C-LANs and the PE interface. The traffic over these interfaces can be load balanced.

S8500 LSP license fileThe license file for an LSP must have the following attributes:

● The Local Survivable Processor (FEAT_LSP) field is set to y.● A Module ID (MID) that is greater than 1. This value is set by the license file and cannot be

administered in Communication Manager.

● A System ID (SID). The SID is unique to the system configuration. The primary controller and all LSPs have the same SID.

● The serial number of an H.248 media gateway to serve as the license serial number host.

During initial installation, when the LSP server is reset, the LSP sends this serial number to the primary controller. The primary controller then matches the serial number to the serial number of an existing media gateway. The primary controller sends the IP address of the media gateway back to the LSP. To verify the license, the LSP can then contact that media gateway and request the serial number. The LSP compares the serial number from the media gateway with the serial number from the license of the LSP.

About SSH Secure Shell (SSH) is both a computer program and an associated network protocol that you use to log in to and run commands on a networked computer. SSH provides secure encrypted communications between two untrusted hosts over an insecure network. Avaya strongly recommends that you use SSH instead of Telnet for most interactive connections to the Avaya servers and other devices on a customer network.

To use SSH, a third-party SSH client must be installed on your computer. PuTTY is one such client. You can download PuTTY from http://www.putty.nl/download.html.

http://www.putty.nl/download.html



You can use SSH to access the following devices:

● The S8300, S8400, S8500, and S8700-series Servers on Release 3.1 or later of Communication Manager

● A Server Availability Management Processor (SAMP), which is used with the S8500 Server

● A TN2312BP IPSI that is running firmware version 20 or higher

● A TN2602 IP Media Resource that is running the latest firmware version. To find the latest firmware version, visit support.avaya.com

● An Expanded Meet-Me Conferencing (EMMC) server

● A SIP Enablement Services (SES) server

● G250, G350, and G450 media gateways

● C360 Ethernet switches

! Important:Important: You cannot use SSH with the G700. From within the Linux command line of a

server, you can use SSH to access the G250, 350, and G450, but you must use Telnet to access the G700.

http://support.avaya.com

Configuring the SNMP modules in the UPS

Issue 8 May 2009 29

Chapter 2: SNMP configuration

After you install and connect the control network equipment, you must configure the SNMP modules in each Avaya-supplied UPS to send alarms or traps to the servers. This process requires that you also configure the SNMP subagent in the Avaya-supplied Ethernet switch.

! Important:Important: Use the procedures in this section to configure Avaya-supplied equipment only.


! Important:Important: These procedures apply only to a new, Avaya-supplied uninterruptible power

supply (UPS) with a Simple Network Management Protocol (SNMP) module. Do not use these procedures to set traps on a UPS that Avaya does not supply. For non Avaya supplied UPS hardware, see manuals supplied with the UPS for instructions on how to configure those UPS devices.

You must configure the SNMP module in the UPS to report alarms to the server when hardware problems occur. The module reports an alarm if commercial power is lost or battery resources are depleted.

For the SNMP module to properly report alarms, you must configure a unique IP address for the UPS on both the SNMP module and the server. This IP address can be a customer-provided address or the Avaya-provided default address. At a minimum, you must configure the following items:

● The IP address

● The subnet mask

● The gateway IP address

● The trap receiver IP address

● The community string (get, set, trap)

The brand, the model, or the firmware load of the SNMP module that Avaya supplies can change without notice because a third-party manufactures the SNMP module. For this reason, this document does not provide specific instructions on how to connect to and configure the SNMP module. For more information, see the documentation that comes with the SNMP module. For the default password and the configuration commands, see the local configuration section of that user guide.



Default IP addresses for the UPS The following table shows the default IP addresses for the UPS.

For how to administer the SNMP module in the UPS, see Administering the SNMP module on page 31.

Prerequisites for configuring the SNMP module Before you configure the SNMP module, you must complete the following prerequisites:

● Your Services laptop computer is plugged into the correct administration port on the SNMP module on the UPS.

● The UPS is plugged into a nonswitched electrical outlet.

● The communication protocol on your computer has the following port settings so that you can use your terminal emulation program:

- 9600 baud- No parity- 8 data bits- 1 stop bit- No flow control

Note:Note: Avaya Terminal Emulation and HyperTerminal are supported terminal emulation

applications.

● If a Network Management System (NMS) is used to monitor the UPS, you must coordinate the assignment of community names with the network administrator. If an NMS is not used, you can set the community names to any unique string values.

IP address for the UPS 198.152.254.239

Subnet mask for the UPS 255.255.255.0

Gateway address for the UPS 198.152.254.201

IP address for the trap receiver (server)

Customer provided


Issue 8 May 2009 31

! SECURITY ALERT:!

SECURITY ALERT: The Get and Set community name strings are initially configured with the default values of Public and Private, respectively. These community name strings function as passwords for their respective SNMP operation. Avaya recommends that you change these community name strings to something other than the default values. If you leave the defaults in place, a serious security issue can result.

For information about which traps to set, see Setting selected traps (alarming) on page 32.

● If the control network is nondedicated, ensure that the 162/udp port for input to server is enabled and the default is disabled. If you do not enable the 162/udp port and disable the default, the server cannot receive the traps from either UPS. See Enabling firewall settings on page 51.

Administering the SNMP module

Note:Note: Use the default IP addresses.

1. Connect the RS-232 serial port of your Services laptop computer to the DB-9 connector on the back of the SNMP module for UPS1. Use the DB-9 to DB-9 serial cable that is supplied with the SNMP module.

2. Open a VT-100 terminal emulation session on your computer.

3. Set the IP address for the UPS.

4. Set the subnet mask for the UPS.

5. Set the gateway address for the UPS.

6. Set the IP address of the trap receiver for the UPS.

7. Set the SNMP community name string for Get, Set, and Trap. For information on which traps to set, see Setting selected traps (alarming) on page 32.

8. When you finish, disconnect your computer from the UPS.

9. Connect one end of a CAT5 straight-through cable to the RJ45 connector on the UPS SNMP module and the other end of the cable to the next available port on the Ethernet switch for Control Network A (CNA).

For a connectivity guide, see the Quick Start for Hardware Installation: Avaya S8500 Server (555-245-701).

After you configure the SNMP module in the UPS, you must configure the SNMP subagent on the Avaya Ethernet switch.



Setting selected traps (alarming) The default is to set all traps, which can result in large log entries. To avoid this problem, Avaya recommends that you set only the following traps:

● UPS on Battery—Indicates an AC power failure. Based on the level of battery reserve, a shutdown is pending.

● UPS in Bypass—The UPS failed or is overloaded.

● Replace battery—The battery failed the 28-day battery test and must be replaced.

For the menus and commands to set these traps, see the user guide that comes with the SNMP module.

Configuring the SNMP subagent in the Avaya Ethernet switch (if used)

! Important:Important: These procedures apply only to a new, Avaya-supplied uninterruptible power

supply (UPS) with a Simple Network Management Protocol (SNMP) module. Do not use these procedures to set traps on a UPS that Avaya does not supply.

You must administer the Simple Network Management Protocol (SNMP) subagent in the Avaya Ethernet switch to report alarms to the server when problems occur.

For the SNMP module to properly report alarms, you must configure a unique IP address for the UPS on both the SNMP module and the server. This IP address can be a customer-provided address or the Avaya-provided default address. At a minimum, you must configure the following items:

● The IP address

● The subnet mask

● The gateway IP address

● The trap receiver IP address

● The community string (get, set, trap)

The brand, the model, or the firmware load of the Ethernet switch that Avaya supplies can change without notice. For this reason, this document does not provide specific instructions on how to connect to and configure the SNMP subagent. For more information, see the documentation that comes with the Ethernet switch. Also see the Basic Configuration section of the Quick Start Guide and the documentation CD-ROM that comes with the Ethernet switch for the default user ID, password, and configuration commands.


Issue 8 May 2009 33

Note:Note: For the Ethernet switch to report alarms properly, you must also configure the IP

addresses for the Ethernet switches in the servers.

Default IP addresses for the Ethernet switch The following table shows the default values for the Ethernet switch.

For how to administer the SNMP subagent in the Ethernet switch, see Configuring the Ethernet switch on page 34.

Preparing to configure the Ethernet switch Before you configure the Ethernet switch, you must complete the following prerequisites:

● The Ethernet switch power cord is connected to the back of the switch and to the back of a UPS.

● The communication protocol on your computer has the following port settings so that you can use your terminal emulation program:

- 9600 baud- No parity- 8 data bits- 1 stop bit- No flow control

Note:Note: Avaya Terminal Emulation and HyperTerminal are supported terminal emulation

applications.

● If a Network Management System (NMS) is to monitor the Ethernet switch, you coordinated the assignment of community names with the network administrator. If an NMS is not used, you set the community names to unique string values.

Parameter Single control network (CNA)

Duplicated control network (CNB)

IP address for the Ethernet switch 198.152.254.240 198.152.255.240

Subnet mask for the Ethernet switch 255.255.255.0 255.255.255.0

IP address for the trap receiver (server)

Customer provided Customer provided



! SECURITY ALERT:!

SECURITY ALERT: The Get and Set community name strings are initially configured with the default values of Public and Private, respectively. These community name strings function as passwords for their respective SNMP operation. Avaya recommends that you change these community name strings to something other than the default values. If you leave the defaults in place, a serious security issue can result.

● If the control network is not dedicated, ensure that the 162/udp port for input to server is enabled and the default is disabled. If you do not enable the 162/udp port and disable the default, the server cannot receive the traps from either UPS. See Enabling firewall settings on page 51.

Configuring the Ethernet switch

Note:Note: Use the default addresses.

1. Connect the RS-232 serial port of your Services laptop computer to the port labeled Console on the front of Ethernet switch 1 (CNA). Use the flat cable supplied with the Avaya Ethernet switch.

2. Open a VT-100 terminal emulation session on your computer.

3. Set the IP address for the Ethernet switch.

4. Set the subnet mask for the Ethernet switch.

5. Set the gateway IP address for the Ethernet switch.

6. Set the IP address of the trap receiver for the Ethernet switch.

7. Set the SNMP community name string for Get, Set, and Trap. For information about setting these values, see the section on SNMP commands on the documentation CD-ROM that comes with the Avaya Ethernet switch.

8. Use the command set spantree enabled to verify that spanning tree is enabled. Note that enabled is the default setting.

9. Use the command set spantree version rapid-spanning-tree to set the spanning tree version to rapid-spanning-tree. Do not use the default.

Note:Note: This command is available on Avaya Ethernet switches with firmware version 4.0

or later. To use this command, you must update the firmware to this version, if necessary.

For more information on the spanning tree CLI commands, see Installation and Configuration Guide, Avaya C360 and Reference Guide, Avaya C360. These documents are available at the Avaya Support Web site http://www.avaya tha.com/support.



Issue 8 May 2009 35

10. If the port networks are IP-PNC, ensure that all appropriate ports on the Ethernet switch are locked to 100 speed and full duplex.

11. When you finish, disconnect your computer from the Ethernet switch.

12. If two Ethernet switches are present for CNA, repeat Steps 1 through 10 for the second switch.



Clearing the ARP cache on the laptop

Issue 8 May 2009 37

Chapter 3: Communication Manager installation

A new server comes with a blank hard disk drive. Use the bootable software distribution CD-ROM to install the Linux operating system and Communication Manager.

This chapter covers the following tasks:

● Clearing the ARP cache on the laptop on page 37

● Applying power to the server on page 38

● Accessing the server on page 38

● Configuring Telnet for Windows 2000 and Windows XP on page 38

● Installing Communication Manager on page 39

! Important:Important: Follow the installation instructions in this document to install an S8500B Server to

run the Expanded Meet-me Conferencing (EMMC) application. Then use the Expanded Meet-me Conferencing (EMMC) version 1.0 Installation and Troubleshooting Guide, (04-300527) to complete the installation of the EMMC. The two CD-ROMs EMMC Software Disk 1 and EMMC Software Disk 2 contain the EMMC software.

Clearing the ARP cache on the laptop Depending on the operating system of your Services laptop computer, you might need to clear the Address Resolution Protocol (ARP) cache before you enter a new IP address. If you enter an IP address and your computer cannot connect, perform the following procedure to clear the cache.

1. On your computer, click Start > Run to open the Run dialog box.

2. Type command and press Enter to open an MS-DOS command line window.

3. Type arp -d 192.11.13.6 and press Enter to clear the ARP cache in the laptop.

If the ARP cache does not contain the specified IP address, the system displays the The specified entry was not found message. You can ignore this message.

4. Type exit and press Enter to close the command line window.



Applying power to the server Note:

Note: In this procedure, the software CD-ROM must be placed into the CD-ROM drive on the server immediately after you turn on the power to the server.

1. Connect the AC power cord to the server and to the UPS or a nonswitched electrical outlet.

2. If the server does not turn on, press the white power control button on the front of the server (for S8500C see Figure 1: S8500C front panel on page 12and for S8500B see Figure 3: S8500B front panel on page 13).

3. Immediately place the Communication Manager CD-ROM into the CD-ROM drive on the server. Or, If you are installing an S8500 Server to run the Expanded Meet-me Conferencing (EMMC) application, use the CD-ROM that is labeled EMMC Software Disk 1.

Accessing the server 1. Use a cross-over cable to connect your laptop computer to the Services port on the back

of the server. The Services port is labeled 2 and is configured as Eth1.

2. At the command prompt window on your services laptop, type ping -t 192.11.13.6 and press Enter.The -t causes the ping to repeat continuously. When you get a response, in approximately three minutes, wait an additional 30 seconds before you start a Telnet session to access the information on the CD-ROM.

Configuring Telnet for Windows 2000 and Windows XP The Microsoft Telnet application might be set to send a carriage return (CR) and a line feed (LF) whenever you press Enter. The Communication Manager installation program sees this as two separate key presses. If you are running Windows 2000 or Windows XP, you must correct this setting before you copy the Remaster Program to the hard disk drive.

1. Click Start > Run to open the Run dialog box.

Installing Communication Manager

Issue 8 May 2009 39

2. Type telnet and press Enter to open a Microsoft Telnet session.

3. Type unset crlf and press Enter.4. Type display and press Enter to verify that you see the message Line feed mode -

Causes return key to send CR.

5. Type q and press Enter to exit the telnet session.

Installing Communication Manager Use a Telnet session to access the information on the CD-ROM.

1. On your Services laptop computer, click Start > Run to open the Run dialog box.

2. Type telnet 192.11.13.6 and press Enter to view the first screen.

Note:Note: To navigate on these screens, use the arrow keys to move to an option, and then

press the spacebar to select the option. Press Enter to submit the information on the screen.

3. Select Install, ensure that <OK> is highlighted, and press Enter.4. On the Select Release Version screen, ensure that the Build line and <OK> are

highlighted. Then press Enter. 5. On the Select Messaging Options screen, select <OK> if you want to install

Communication Manager Messaging (CMM) concurrently with Communication Manager. Select No if you do not.



Note:Note: Starting with Communication Manager release 5.2, IA 770 is called

Communication Manager Messaging.

Note:Note: If you do not install CMM concurrently with Communication Manager at this time,

and decide later to install it, you must reinstall Communication Manager.

6. The program starts the installation and displays the progress. This process takes approximately 20 minutes to complete. When the server is ready to reboot, the drawer of the CD-ROM drive opens. At this time, the CD must be removed from the CD drive. The reboot can take approximately three minutes. The Telnet session drops automatically when the reboot starts.

7. After the reboot, perform one of the following actions:

● If you are installing the S8500 Server as a main server, continue with the next section of this document.

● If your are installing the S8500 as an LSP, continue with Installing and configuring an S8500 Server as an LSP on page 72.

● If your are installing the S8500 as an ESS, see the Using Avaya Enterprise Survivable Server (ESS) guide.

● If you are installing an S8500 Server to run the Expanded Meet-me Conferencing (EMMC) application, you are finished with this document. Continue the EMMC installation procedures described in Installing and Troubleshooting the Expanded Meet-me Conferencing (EMMC) (04-300527).

Methods of Configuring a server

Issue 8 May 2009 41

Chapter 4: Server configuration

After you install the Communication Manager software, you must configure the server.

This section covers the following tasks:

● Creating a super-user login on page 42

● Installing the license and authentication files on page 43

● Configuring the server manually on page 44

● Running the Avaya Installation Wizard on page 49

● Verifying the RMB IP information on page 49

● Upgrading the SAMP firmware on page 50

● Verifying the server connection to the customer LAN (if provided) on page 50

● Enabling firewall settings on page 51

● Enabling network time servers on page 52

Note:Note: Ensure that you have the completed Electronic Preinstallation Worksheet (EPW)

before you start this process.

Note:Note: Ensure that your networking and Web browser settings are correct. For more

information, see Configuring the network for Windows 2000 and XP on page 139.

Methods of Configuring a serverThe server can be configured using one of the following methods:

1. Configuring the server manually on page 44 using System Management Interface

2. The Avaya Installation Wizard with the Electronic Pre-installation Worksheet (EPW)

3. The Avaya Installation Wizard interactively



Opening the System Management InterfaceUse the System Management Interface to copy license files and authentication files, service packs, and SAMP update files from the Services laptop to the server. For how to open the System Management Interface, see Accessing the System Management Interface on page 137.

Creating a super-user login

Note:Note: A craft level login can create the super-user login in Release 4.0 or later.

Make sure you have a login name and password that the customer would like for the super-user login. If you are a business partner, you can also repeat this procedure to add the dadmin login.

Use the System Management Interface to create a super-user login.

To create a login:

Note:Note: Make sure the customer can change this login, its password, or its permissions

later.

1. On the System Management Interface, click Administration > Server (Maintenance) > Administrator Accounts.

2. Select Add Login.

3. Select Privileged Administrator and click Submit.The Administrator Accounts -- Add Login: Privileged Administrator screen appears.

4. In the Login name field: Type a login name for the account.

5. In the Primary group field: susers appears.

6. In the Additional groups (profile) field: prof18 appears (prof18 is the code for the customer super-user).

7. In the Linux shell field /bin/bash appears.

8. In the Home directory field: /var/home/login name appears (login name is the name you choose in step 4).

9. Skip the Lock this account and Date on which account is disabled-blank to ignore fields.

10. In the Select type of authentication section: Choose Password.

Note:Note: Do not lock the account or set the password to be disabled.

Copying license and authentication files to the server

Issue 8 May 2009 43

11. In the Enter key or password field and the Re-enter key or password field: Enter the password.

12. In the Force password/key change on next login section: Leave the default to no.

13. Click Submit.

Copying license and authentication files to the server 1. Log on to the System Management Interface and click Administration > Server

(Maintenance) > Download Files.2. Select File(s) to download from the machine I’m using to connect to the server.3. Click Browse next to the top field to open the Choose File window on your computer. Find

the files that you need to copy to the server.

4. Click Download to copy the lilcense and the authorization files to the server.

The files are automatically copied to the default file location /var/home/ftp/pub.

Installing the license and authentication filesThis section describes the procedure to install the license file and the Avaya authentication file on the active S8500 server.

Installing the license file

1. Log on to the System Management Interafce and click Administration > Server (Maintenance) > License File. The system displays the License File Web page.

2. Do one of the following:

● If you have already downloaded the file to this server, select Install the license file I previously downloaded.

● If you have not downloaded the file to this server, select Install the license file specified below, and perform one of the following steps:

● In the File Path box, browse to the directory where the license file is located.

● In the URL box, enter the location of the license file and in the Proxy Server box, complete the proxy server information.

3. Click Submit.



Installing the authentication file

1. Log on to the System Management Interface and click Administration > Server (Maintenance) > Authentication File. The system displays the Authentication File Web page.

2. Perform one of the following tasks:

● Select Install the Authentication file I previously downloaded, if you already downloaded the file to this server.

● Select Install the Authentication file specified below, and follow these steps:

a. In the File Path box, browse to the directory where the authentication file is located.

b. Enter the URL where the authentication file is located, and complete the proxy server information.

3. Click Install. The system responds with a message that installation of authentication file is successful.

Configuring the server manuallyNote:

Note: If you are configuring the server as a main server, the license files and the authentication files must be downloaded on the server. See Installing the license and authentication files on page 43.

Setting the date, time, and time zone

! Important:Important: Be sure to set the date, time, and time zone before manually configuring the

server. Failure to do so may cause network problems.

To set the date, time, and time zone:

1. From the Main Menu, under Server, click Server Date/Time.

2. In the Server Date/Time window, verify the date and time are correct. If the date and time are incorrect:

a. Enter the date in the format mm/dd/yyyy.

b. Enter the time in 24 hour format (hh:mm).

c. Enter the time zone.

d. Click Submit.

Configuring the server manually

Issue 8 May 2009 45

e. Reboot the server: For more information, see Rebooting the server on page 45.

Rebooting the server1. Click Shutdown Server under the Server heading.

2. Select Delayed Shutdown and Restart server after shutdown.

3. Click Shutdown.

You will be logged off the server when it reboots. When you are waiting for the system to reboot, enter ping -t 192.11.13.6 from a command prompt window on your services laptop computer to start a continuous ping command.

System Management Interface configuration screens

The following table shows the Web pages you may need to complete for manual server configuration. For each server configuration (for example, main, LSP, or ESS), the table shows whether that screen must be completed or not.

Table 6: S8500 configuration Web pagesPage S8500 Main S8500 ESS S8500 LSP

Server Role

Set Identities

Configure Interfaces

Configure ESS

Configure LSP

Configure UPS NA

Set DNS/DHCP

Set Static Routes

Configure Time Server

Set Modem Interface

Configure RMB



The following describes each of the configuration pages:

● Server Role — Use the Specify Server Role page to assign the server one of the following roles:

- Main server- Enterprise survivable server (ESS)- Local survivable server (LSP)

Note:Note: You must download and install the appropriate license file to complete the server

role change.

● Set Identities — Use this page to assign Avaya server host names and to assign server functions to a physical Ethernet interface. The options are pre populated with defaults, but should be changed as needed for the customer’s configuration. See Ethernet interface assignments on page 47 for a guide to assigning functions to Ethernet interfaces.

● Configure Interfaces — Use this page to enter the IP address, subnet mask, gateway, and speed for the management LAN and control network.

● (only if Server Role is ESS) Configure ESS — Use this page to configure the server as a primary controller for the system, an Enterprise Survivable Server (ESS). For an ESS use this page to define the memory configuration as Standard or Extra Large.For more information on installing an S8400 as an ESS, see Using the Avaya Enterprise Survivable Servers (ESS)(03-300428).

● Configure LSP — Use this page to configure the server as a Local Survivable Server (LSP).

● Configure UPS — Use this page to specify the number of UPS units and the IP address for any Ethernet adjuncts that the Avaya server controls, that are connected to the server over a private LAN.

● Set DNS/DHCP — Use this page to enable the different devices (endpoints) in your Avaya call-processing system to communicate over the corporate LAN. Most corporate networks have one or more domain name service (DNS) servers that associate an IP address with the name of a device. When you administer the DNS with the Avaya server names, you can access the servers by name and by IP address over the corporate network.

● Set Static Routes — Use this page only if the network administrator instructs you. If the administrator does not specify a particular route for the server to send information over the network, leave the options blank and click Continue.

● Configure Time Server — Use this page to specify the time source that the Avaya server uses to set the time of day.

● Set Modem Interface — Use this page to enable Avaya services or another trouble-tracking service to monitor the Avaya server for alarms. Technical-support representatives can dial in to this interface to fix problems as they occur.

● Configure RMB — Use this page to configure the remote maintenance board (RMB).

Configuring the server manually

Issue 8 May 2009 47

Ethernet interface assignments

Note:Note: Use the following table as a guide for assigning server functions to physical

Ethernet interfaces.

Table 7: S8500-Series Server Ethernet assignments

For information on mapping to the physical ports, see Figure 7: S8500C Server connectivity guide on page 21 or Figure 8: S8500B Server connectivity guide on page 22.

Performing the manual configurationTo configure the server using the manual method:

1. Log on to the System Management Interface.

2. From the Installation menu, click Configure Server.3. Read and click through the Review Notices to get to the Select Method for Configuring

Server page.

4. Select Configure all services using the wizard and click Continue to get to the Set Server Identities page.

5. Fill in the fields on the Set Identities page and subsequent pages:

● Configure Interfaces

● Configure ESS

● Configure LSP

● Configure Switches

● Set DNS/DHCP

S8500-Series Main or ESS to S8500 dedicated control

S8500-Series Main or ESS to S8500 non-dedicated control

S8500-Series ESS to S8700-series Server, dedicated control

S8500-Series ESS to S8700-series Server, non-dedicated control

Control network A eth0 eth0 eth0 (if used) eth0 (if used)

Control network B not used not used eth3 (if used) eth3 (if used)

LAN eth4 eth0 eth4 eth0

Processor Ethernet (PE)

eth0 eth0 eth0 (if used) eth0 (if used)



● Set Static Routes

● Configure Time Server

● Set Modem Interface

● Configure RMB

● Update System

Use your pre-installation planning forms to enter information on these pages. For more information on these pages, see Configuring the server manually on page 44 or click Help at the bottom of each page.

6. When you complete all the fields, click Continue on the Update System page. The Update System page displays each configuration task as it completes it and the system displays following message: System modifications completed.

Avaya Installation Wizard

About the Avaya Installation Wizard

Use the Avaya Installation Wizard to:

● Set the date, the time, and the time zone

● Configure the server

● Configure the Remote Maintenance Board (SAMP)

● Install the RFA license file

Note:Note: To install the license file the server does not have to be connected to the

reference IPSI. However, you have only 30 minutes before the system checks the serial number on the IPSI. To add another 30 minutes, type reset system 1 and press Enter in a SAT session to restart the Communication Manager software.

● Install the Avaya authentication files

● Install software updates

● Set the product ID

● Set the alarming

To use the Installation Wizard, you can either:

Avaya Installation Wizard

Issue 8 May 2009 49

● Import the data from the completed Electronic Preinstallation Worksheet (EPW). When the Installation Wizard prompts you to import the Preinstallation Worksheet, click Import EPW and browse to the location of the EPW file on your Services laptop computer. The Installation Wizard opens the EPW and uploads the configuration data.

● Type the information manually with the completed EPW as a guide. The Installation Wizard prompts you to enter the configuration data for each step in the Configure Server section.

Running the Avaya Installation Wizard

1. Open a browser on your services laptop computer that is connected to the services port on the front panel of the TN8400 board and type https://192.11.13.6 The system displays the Logon page.

2. In the Logon ID box, type craft and click Logon. The system displays the Password box.

3. In the Password box, type craft and click Logon. The system displays the Legal Notice page for Communication Manager System Management Interface.

4. From the Installation menu, click Avaya Installation Wizard.

5. Follow the prompts. For more information use Help on each page.

! WARNING:!

WARNING: If the time zone is set in the Avaya Installation Wizard (AIW), you must reboot the server after AIW completes.

6. Reboot the server: For more information, see Rebooting the server on page 45.

Verifying the RMB IP information

The Remote Maintenance Board (RMB) page is under Optional Services in the Installation Wizard configuration process. Verify that the Installation Wizard retrieved the IP information from the EPW. If the information is not there, complete all fields manually.

To allow Services access to the remote maintenance board through a cross-over cable, verify the information in the following fields:

● IP Address 192.11.13.6● Subnet Mask 255.255.255.252

If the information is not there, complete the fields manually.



Upgrading the SAMP firmwareYou might need to update the SAMP firmware if the most current version is not installed. Information about the versions that require updates should be included in your project planning information.

For how to update SAMP software, see Using the Avaya Server Availability Management Processor (SAMP).

1. Check the firmware version:

a. Use SSH to access the server and log in.

b. Type sampcmd samp-update status and press Enter.c. Check the firmware version displayed.

2. If you need to update the firmware, on the Server Administration Interface under Miscellaneous, click Download Files.

3. Enter the information to copy the firmware file to the server.

4. Use SSH to access the server and log in.

5. To start the update process, type sampupdate and press Enter.

The update process takes approximately 5 minutes.

Verifying the server connection to the customer LAN (if provided)

1. Log on to the System Management Interface and click Administration > Server (Maintenance) > Ping.

2. Select Host Name Or IP Address and type the IP address of a computer on the network.

3. Click Execute Ping.

4. Verify that the ping was successful and indicates that the server is connected to the customer network.

5. If DNS is administered, type the host name of a computer on the network.


7. Verify that the ping was successful and indicates that DNS is working.

If possible, have a customer representative perform the following test from a computer on the network:

Configuring the modem

Issue 8 May 2009 51

1. Click Start > Run to open the Run dialog box.

2. Type command and click OK to open an MS-DOS command window.

3. Type ping serveripaddress and press Enter, where serveripaddress is the IP address of the server.

4. Verify that the ping was successful.

5. If DNS is administered, type ping servername and press Enter, where servername is the host name of the server.

6. Verify that the ping was successful.

Configuring the modem 1. From the Installation menu of the System Management Interface, click Configure

Server.2. Click Continue until you get to the Specify how you want to use this wizard page.

3. Select Configure individual services and click Continue.

4. On the menu on the left, click Set Modem Interface.

5. Select Change Modem Setting and click Continue.

6. In the Extra Modem Initialization Commands window, type the initialization commands that are appropriate for your modem and the country of operation. Click Help for help on what to enter.

For example, to change the country code to Japan, type AT%T19,0,10.

7. Click Change.

The system displays a message that indicates that a modem route was added successfully.

8. Click Close Window.

Enabling firewall settings For the server to receive SNMP traps from the UPS and the Avaya Ethernet switch, you must enable the snmptrap,162/udp port. The default is disabled.

1. Log on to the System Management Interface and click Administration > Server (Maintenance) > Firewall.



2. Scroll down to the snmptrap 162/udp row and select (check) the Input to Server box.

The Output to Server box can be left as is, either checked or clear.

3. Click Submit.

Enabling network time servers

! Important:Important: Avaya strongly recommends that you enable Network Time Protocol (NTP) and

configure at least one network time server. If a network time server is not used the Date/Time settings on the server must be reset regularly, at least monthly, using the System Management Interface. The network time strategy is determined by the network administrator.

With NTP, you can specify one, two, or three network time servers to provide the accurate time of day data to the clocks on the servers. The network time servers, in turn, get their source timing from one of several highly accurate time services that are available on the Internet.

To use a network time server, the NTP service must be enabled. The Avaya Installation Wizard prompts you to enable the NTP service. If you do not use the Installation Wizard, use the Configure Server function on the System Management Interface to configure the network time servers.

1. From the Installation menu of the System Management Interface, click Configure Server.

2. On the Review Notices page and the Backup Up Data page, click Continue.

3. On the "Specify how you want to use this wizard" page, select Configure individual services and then click Continue.

4. In the menu on the left side of the Configure Server page, click Configure Timer Server.5. Enter the NTS information on the Configure Time Server screen and click Change.6. On the main menu, under Security, click Firewall.7. In the "Output from Server" column, select ntp 123/udp.

Note:Note: It is not necessary to enable the "Input to Server" ntp service. If this service is

already enabled, you do not need to disable it.

When the Avaya Installation Wizard prompts you for information about the network time servers, enter the DNS name or the IP address for the primary network time server and the secondary and the tertiary time servers if any. If you enter a DNS name instead of an IP address for the network time server, you must specify the IP address of the DNS server on the DNS/DHCP Web page. For more information, see About the Avaya Installation Wizard on page 48.

Enabling network time servers

Issue 8 May 2009 53

For more information about NTP, see RFC 958.



Checking LED activity on the dual NICWhen the S8500 Server is in service, check the LEDs on each port of the dual network interface card (NIC) for connection and activity. Ensure that the LED on the left that indicates connection is lit and the LED on the right that indicates activity is lit or blinking. For dual-NIC LED information, see Figure 10: S8500B rear panel dual-NIC LEDs on page 54.

Note:Note: The dual NIC is optional with the S8500B but ships installed with the S8500C.

The dual NIC is located on the rear panel in different positions on the S8500B and S8500C but the port LEDs are the same. For a diagram of the S8500C back panel, see Figure 2: S8500C back panel.

Figure 10: S8500B rear panel dual-NIC LEDs

Configuring the NIC 1. From the Installation menu of System Management Interface, click Configure Server.

Figure notes:

1. Network activity LED (TX/RX) 2. Connection rate:– Off: a 10BaseT active link– Green: a 100BaseT active link– Orange: a 1000BaseT active link

2

h3msble6 KLC 093004

1

2

1

Configuring the NIC

Issue 8 May 2009 55

2. Click Continue until you get to the Specify how you want to use this Wizard page.

3. Select Configure Individual Services and click Continue.

4. On the menu on the left, click Set Identities5. Use the drop-down menus to assign the Ethernet port functions. The following table shows

the default assignments for three S8500 configurations:

Table 8: Recommended port assignments for S8500B and S8500C1

1. These port assignments are recommended when using the Set Identities Web page in the System Management Interface. The settings entered on this Web page might not correspond to the setting reported for the CLI ifconfig command.

2. Ethernet 2 is internal to the S8500 Server and is not configurable.

Functionality S8500B with dual NIC

S8500B without dual NIC

S8500C

Control Network A Ethernet 0 Ethernet 0 Ethernet 0

Services laptop computer Ethernet 1 Ethernet 1 Ethernet 1

Internal SAMP Ethernet 2 Ethernet 2 Ethernet 2

Control Network B —ESS for S87xx system with duplicated control

Ethernet 3 Unused Ethernet 3

Corporate LAN — Private control network

Ethernet 4 NA Ethernet 4

Corporate LAN —Shared control network

Ethernet 0 Ethernet 0 Ethernet 0



6. Click Continue.

7. Complete the following information for Ethernet 2:

● IP address

● Gateway

● Subnet mask

● Speed

8. Verify with the network administrator that the LAN hardware supports 802.1q priority tagging. If supported, select VLAN 802.1q priority tagging.

9. Click Change. The system displays the status of the configuration update.

When the update is complete, the system displays the following message:

Successfully configured ethernet interfaces.

Release the server Unplug the cross-over cable from the Services port on the back of the server.

Note:Note: Secure-services will be "OFF" if not implemented.

For example, secure-services 0/ 2 OFF.

Issue 8 May 2009 57

Chapter 5: IP interface configuration

This chapter covers the following tasks:

● Connecting to the IPSIs on page 57

● IPSI address configuration on page 57

● Programming the IPSI for static addressing on page 58

● Setting the VLAN and diffserv parameters on page 61

● Programming the IPSI for DHCP addressing on page 62

At a minimum, you must program and connect to the reference TN2312BP IP Server Interface (IPSI) so that the system does not enter No License Mode. Once you connect the IPSIs to the control network, the IPSIs might generate an alarm if the firmware is not the most current. The alarm stops automatically once you upgrade the IPSI firmware.

For how to connect the S8500 Ethernet cables, see About server port connections on page 21.

Connecting to the IPSIs Connect CAT5 cables from the IPSI circuit packs to the dedicated control network or to the customer LAN.

IPSI address configuration The IPSI circuit pack receives an IP address:

● Statically with static IP addressing, if the control network is nondedicated (public) through the customer network.

● Dynamically with dynamic host configuration protocol (DHCP), if the control network is dedicated (private).

Note:Note: To program DHCP addressing, you must complete certain sequences within a

predetermined time-out interval. Avaya recommends that you read the following procedure completely before you start so that you are familiar with these sequences in advance.



Perform one of the following tasks depending on whether you use static or dynamic addressing:

● Programming the IPSI for static addressing on page 58

● Programming the IPSI for DHCP addressing on page 62

Programming the IPSI for static addressing

! Important:Important: If an IPSI is in a port network that is backed up with the Enterprise Survivable

Server (ESS) option you must use static addressing for the ESS to provide service to the port network.

You administer the static IP address for the circuit pack directly through the Ethernet port connection on the faceplate (top port). See Figure 11.

IPSI address configuration

Issue 8 May 2009 59

Figure 11: Connecting the laptop directly to the IPSI

Note:Note: Ensure that you have the password before proceeding.

Depending on the operating system on the Services laptop computer, you might need to clear the Address Resolution Protocol (ARP) cache before entering a new IP address. If you enter an IP address and your computer cannot connect, try clearing the cache.

1. On your laptop computer, click Start > Run to open the Run dialog box.

2. Type command and click OK to open a MS-DOS Command Line window.

3. Clear the Address Resolution Protocol (ARP) cache in the laptop.

4. To log into the IPSI, use SSH and the IP address 192.11.13.6.

For information on how to use SSH, see Accessing the command line interface of the server with SSH on page 131.

Figure notes:

1. Services laptop computer2. PCMCIA Network Interface Card (NIC)

3. NIC adapter cable (if necessary)4. CAT5 crossover cable to IPSI

cadlipsi KLC 031502

1

2

CLK

SERVICE

NETWORK

3

4



Note:Note: While connected to the IPSI, type help or ? to obtain online help. Most

commands have two or three letter abbreviations.

5. Type ipsilogin and press Enter.

Note:Note: The craft login used on the IPSI has a different password from the craft login used

on the servers.

6. Log in as craft.

Prompt = [IPADMIN]:

7. Type show control interface and press Enter and then type show port 1 and press Enter to see the current control interface settings.

8. To set the control interface, type set control interface ipaddr netmask and press Enter, where ipaddr is the customer-provided IP address and netmask is the customer provided subnet mask.

9. Type quit and press Enter to save the changes and exit the IPSI session.

10. Log back in to the IPSI using SSH.

11. Type show control interface and press Enter.The system displays IP address, subnet mask, and default gateway information. Verify that the proper information was entered.

12. If a default gateway is used, enter the gateway IP address withset control gateway gatewayaddr, where gatewayaddr is the customer-provided IP address for their gateway.

13. Type quit and press Enter to save the changes and exit the IPSI session.

Setting the VLAN and diffserv parameters

Issue 8 May 2009 61

14. Log back in to the IPSI using SSH.

15. Use show control interface to verify the administration.

16. Type exit and press Enter.

Setting the VLAN and diffserv parameters 1. Connect to the IPSI and log in as craft.

2. To display the quality of service values, type show qos and press Enter.3. Use the set commands in the list below to set the VLAN, diffserv, and port parameters. If

the customer does not specify different values, use these recommended values.

Note:Note: Use Help to obtain syntax guidelines for these commands.

! Important:Important: The settings for these parameters on the IPSIs must be consistent with the

settings on the servers and other network devices such as Ethernet switches.

● set vlan priority 6

● set diffserv 46

● set vlan tag on

● set port negotiation 1 disable

● set port duplex 1 full

● set port speed 1 100

4. Type show qos and press Enter to check the administered values.

5. Type reset and press Enter to capture the updated parameter values.

The reset terminates the administration session and automatically logs you out.

6. Log in again and use the show qos command to ensure that the parameter settings are correct.

7. Disconnect the laptop from the IPSIfaceplate.

8. Check the LED on the IPSIfaceplate. Verify that the display shows the letters I and P and a filled-in V at the bottom. (See Figure 12).



Figure 12: IPSI LED display for static address

Note:Note: Clear the ARP cache on the laptop before connecting to another IPSI. If you do

not clear the cache, the laptop appears to stop and does not connect to the next IPSI.

9. Repeat this procedure for each IPSI circuit pack.

Programming the IPSI for DHCP addressing

! Important:Important: If an IPSI is in a port network that is backed up with the Enterprise Survivable

Server (ESS) option you must use static addressing for the ESS to provide service to the port network.

Figure notes:

1. IPSI has a static IP address 2. IPSI has connectivity and an IP address

ledl

ip1

KLC

030

502

1

2

CLK

SERVICE

NETWORK

Setting the VLAN and diffserv parameters

Issue 8 May 2009 63

For the TN2312BP IPSI circuit packs to receive IP addresses dynamically, you first must assign the switch ID and cabinet number to each IPSI circuit pack.The switch ID is a single letter, A through J. The cabinet number is a 2-digit number, 01 through 64. For G650 Media Gateways, a cabinet is defined as one or more media gateways connected by a TDM cable. This cabinet configuration is called a G650-rack-mount-stack.

Note:Note: In the following procedure, you must start step 2 within 5 seconds after inserting

the circuit pack.

1. Fully insert the TN2312BP IPSI circuit pack. If necessary, reseat the circuit pack to start the programming sequence.

Note:Note: For the following step, do not use a graphite pencil.

2. Insert a pen, golf tee, or similar object into the recessed push button switch.

Note:Note: If you pass the letter or number that you want, you have two options. You can

cycle through all the letters or numbers to get to the one you want. Or, you can reinsert, or reseat, the circuit pack and start again.

Note:Note: If you have only one system, the default switch ID is A. The second system is B

and so on. The switch ID is not the media gateway or carrier letter.

CLK

SERV fp

dlle

d3 L

JK 0

2250

2



3. While the display characters are flashing, press the button until the switch ID, A through J, shows on the top character of the LED display. When the correct letter shows, stop. The letter flashes a few times, or 5 seconds, then stops. The next character down starts to flash. This is the first digit of the cabinet number.

Note:Note: The number to program is the cabinet number, not the port network number. If

you have more than one IPSI in a cabinet, they all have the same cabinet number.

4. While the first digit of the number is flashing, press the button until the correct tens digit, 0 through 6, for the cabinet number shows on the display. When the correct digit appears, stop. The digit flashes for about 5 seconds, then stops. Then the second digit starts flashing.

5. While the second digit is flashing, press the button until the correct units digit, 0 through 9, for the cabinet number shows on the display. When the correct digit shows, stop. The digit flashes for about 5 seconds, then stops.

6. All segments of the display go dark for one second. Then, the Switch ID and media gateway stack number shows in the top three characters of the LED display. A V is shown in the fourth or bottom character. When the DHCP server assigns an address to the IPSI, the center of the V fills in. The filled in V looks like the bottom half of a diamond.

For a duplicated control network, repeat these steps for the second IPSI in the cabinet.

CLK

SERV fp

dlle

d2 L

JK 0

2250

2

Issue 8 May 2009 65

Chapter 6: IP interface translations

To administer IPSI circuit packs, use a terminal emulation program to issue Communication Manager SAT commands.

For Communication Manager terminal emulation, use a program such as Avaya Native Configuration Manager, Avaya Terminal Emulation, or HyperTerminal.

You also can use Avaya Site Administration to issue SAT commands. To administer some of the features in the latest release of Communication Manager, you must use the latest version of Avaya Site Administration.

Perform these tasks to administer IPSI circuit packs:

● Inputting initial system translations on page 65● Adding media gateways on page 66● Enabling the IPSI on page 67● Adding the IPSI to the system on page 68● Setting the alarm activation level on page 68● Saving translations on page 69● Verifying connectivity to the server on page 69● Verifying that the IPSIs are translated on page 69● Upgrading the IPSI firmware version (if necessary) on page 69● Enabling control of the IPSIs on page 70● Verifying the license status on page 70

Inputting initial system translations 1. Open a SAT session. See Accessing the SAT on page 138.

2. Enter translations:

If the system translations were prepared offsite, enter the translations and reset the server.

If the translations are not available, enter minimal translations to verify connectivity to the port networks.

3. After you enter the translations, type save translation and press Enter to save the translations to the hard disk drive.



4. Type reset system 4 and press Enter to have the software read the copied translations.

Adding media gateways Note:

Note: If system translations have been loaded on the server, media gateways do not need to be added to administer the IPSI.

1. Type add cabinet n and press Enter, where n is the cabinet number, for each stack of media gateways that is controlled by one TN2312BP IPSI circuit pack.

A cabinet is defined as a group of up to five G650 Media Gateways that are mounted in a rack and TDM-connected.

2. Fill in the carrier location letter and the carrier type for each media gateway in the cabinet.

add cabinet 1 Page 1 of 1CABINET

CABINET DESCRIPTION Cabinet: 1 Cabinet Layout: G650-rack-mount-stack Cabinet Type: expansion-portnetwork

Number of Portnetworks: 1Survivable Remote EPN? n

Location: 1 IP Network Region:1Cabinet Holdover: A-carrier-only

Room: Floor: Building:

CARRIER DESCRIPTION Carrier Carrier Type Number

E not-used PN 09 D not-used PN 09 C not-used PN 09 B G650-port PN 09 A G650-port PN 09

Enabling the IPSI

Issue 8 May 2009 67

Enabling the IPSI1. Type change system-parameters ipserver-interface and press Enter. 2. On the IP Server Interface System Parameters screen, verify that the primary control

subnetwork address is correct.

The control subnetwork addresses typically match the most significant three octets of the IP addresses of the server for the media gateway. The most significant three octets are the first three groups of digits in the IP address. Select the configure server command on the System Management Interface to see the IP address of the server.

An asterisk (*) to the right of the Control Subnet Address field means that Communication Manager does not have the subnetwork information and the subnetwork address displayed is incorrect.

3. If the information in the Control Subnet Address field is incorrect, use the System Management Interface to change the server configuration to match the Server IP address in configure server. From the Installation menu, click Configure Server to change the server configuration. Then return to this procedure.

4. Set the Switch Identifier field to the switch ID letter. Acceptable switch ID letters are A through J. A is the default setting.

5. Set the IPSI Control of Port Networks field to enabled.

6. Press Enter to save the changes.

change system-parameters ipserver-interface Page 1 of 1 IP SERVER INTERFACE (IPSI) SYSTEM PARAMETERS

SERVER INFORMATION

Primary Control Subnet Address: 10.13.0.0 Secondary Control Subnet Address:

OPTIONS

Switch Identifier: init@svs8730-1-srv1> IPSI Control of Port Networks: enabled A-side IPSI Preference: enabled IPSI Socket Sanity Timeout: 3

QoS PARAMETERS 802.1p: 6 DiffServ: 46



Adding the IPSI to the system Use the IP Server Interface Administration - Port Network SAT screen to add an IPSI. The information on this screen differs, depending on whether the IP addresses of the IPSI are static or assigned automatically through DHCP.

1. Type add ipserver-interface PNnumber and press Enter.2. In the Host field, enter the IP address for the IPSI that is listed in the Location field.

3. Set the IP Control field to y.

4. Verify that all the other fields are populated and submit the screen to save the changes.

5. Repeat this procedure for each port network.

Setting the alarm activation level 1. At the SAT, type change system-parameters maintenance and press Enter.2. In the CPE Alarm Activation Level field, enter none, warning, minor, or major,

according to the customer request.

3. Submit the screen to save the changes

4. .

add ipserver-interface 8 IP SERVER INTERFACE (IPSI) ADMINISTRATION - PORT NETWORK 3

IP Control? y Ignore Connectivity in Server Arbitration? nEncryption? n

PRIMARY IPSI QoS AND ETHERNET SETTINGSDHCP? No Use System Level Parameter Values? y

802.1p: 6Location:3A01 DiffServ: 46

Subnet Mask: /24 Auto? yIP Address:

Gateway:

Saving translations

Issue 8 May 2009 69

Saving translations To save the translations to the hard disk drive, at the SAT, type save translation and press Enter.

Verifying connectivity to the server 1. Open the System Management Interface and log on as craft.2. From the Administration menu, click Server (Maintenance). 3. On the left navigation menu, click Ping and select Other server(s), All IPSIs, UPS(s),

Ethernet switches to verify connectivity to these units.


5. Verify that all endpoints respond correctly.

Verifying that the IPSIs are translated 1. Use SSH to open a SAT session on the server.

2. Type list ipserver-interface and press Enter.3. Verify that all ISPI circuit packs are translated.

Upgrading the IPSI firmware version (if necessary) You might need to upgrade the firmware on some or all the IPSIs. All IPSIs must have the same firmware load.

1. Log on to the System Management Interface and click Administration > Server (Maintenance) > IPSI Version.

2. Select Query All and click View.

3. Verify the firmware release for each IPSI.

4. If an upgrade is required, follow the procedures in Firmware Download Procedures at the Download Center on the Avaya Support Web site.



Enabling control of the IPSIs 1. Ensure that the IPSIs have the same, current firmware.

2. On the SAT, type change system-parameters ipserver-interface and press Enter.

3. Ensure the IPSI Control of Port Networks: field is set to enabled.

4. Submit the screen to save the changes.

Verifying the license status Log on to the System Management Interface and click Administration > Server (Maintenance) > License File and verify that the license mode is now normal.

Issue 7 May 2009 71

Chapter 7: S8500 Server Roles

Configuring an S8500 server as a main serverTo configure a server as a main server in a gateway-only configuration, follow these steps:

1. Log on to the System Management Interface. From the Installation menu, click Configure Server. The system displays the Configure Server wizard.

2. Click Continue until you get to the Specify how do you want to use this wizard page.

3. Select the Configure individual services and click Continue. The system displays the Review Notices page.

4. On the left navigation menu, click Server Role. The system displays the Specify Server Role page.

5. Select a main server and click Change. After a successful completion, the system displays Updating System Files message.

6. On the left navigation menu, click Set Identities. The system displays the Set Identities page.Use this page to assign Avaya server host names and to assign server functions. The options are pre populated with defaults, but should be changed as needed for the customer's configuration. If no port network is being used, then perform the following steps.

● In the Control Network A field, select the default Ethernet 0.

● In the Services Port field, select the default Ethernet 1.

● In the Corporate LAN field, select the default Ethernet 0.

● In the Assign the Processor Ethernet to an Interface field, select a suitable option.

Note:Note: Internal RMB Port is set to Ethernet 2 by default.

7. Click Continue. The system displays the Configure Interfaces page.

8. In the Configure Interfaces page, specify the IP address, subnet mask, gateway, and speed for the management LAN and control network.

9. Click Change. After successful configuration of ethernet interface, the system displays a message. This completes the procedure to configure a server as a main server. However, you may want to configure the following from the left navigation menu—● Configure UPS

● Set DNS/DHCP



● Set Static Routes

● Configure Time Server

● Set Modem Interface

● Configure RMB

Installing and configuring an S8500 Server as an LSPNote:

Note: If you are installing the S8500 Server as a primary controller, skip this section.

Starting with Release 3.1 of Communication Manager, the Processor Ethernet (PE) interface is supported on the S8500 Server. The PE interface enables the S8500 Server to operate in Local Survivable Processor (LSP) mode. The PE interface also enables the server to be the primary controller in an IP configuration with no port networks.

For how to administer PE, see Administering Avaya Aura™ Communication Manager (03-300509).

To install a new S8500 Server as an LSP, first complete the tasks in Quick Start for Hardware Installation: Avaya S8500 Server. Then complete the tasks in the previous sections of this document to:

● Install the S8500 Server hardware in the 19-inch rack

● Connect the cables between the server and the network of the customer

● Connect the SAMP card and the modem

● Configure SNMP and the Ethernet switch

● Install Communication Manager

● Configure the S8500 Server

When you have completed these tasks, proceed with tasks in this section.

1. Copying license and authentication files to the server on page 43.

2. Creating a super-user login on page 42.

3. Configuring the server manually on page 44.

4. Upgrading the SAMP firmware on page 50.

5. Configuring the modem on page 51.

6. Enabling network time servers on page 52.

7. Configuring the server as an LSP on page 73.

Installing and configuring an S8500 Server as an LSP

Issue 7 May 2009 73

Configuring the server as an LSP

Note:Note: Do not install the license file and the authentication file until you administer the

primary controller. For more information, see Administering the primary controller on page 74.

1. Open the Server Administration Interface and from the Installation menu, click Configure Server.

2. Select Set Date and Time Zone. You must set the time of the LSP to the same time zone as the primary controller even if the LSP is physically located in a different time zone.

3. Click Continue until you get to the How do you want to use the Wizard page.

4. Select the Configure Individual Services.

5. Select Set Identities ● Enter the host name for the LSP.

● In the ID field, check the Server ID (SVID) value. The primary controller is set to SVID 1. If the primary controller is a duplicated S8700-series Server, the server IDs are SVID 1 and SVID 2. The ID for an LSP must be greater than 2 and less than or equal to 256. Gaps in the numbering are allowed. For example, SVIDs can be 10, 20, 30, and so on.

● In the Control Network A field, select the default Ethernet 0.● In the Services Port field, select the default Ethernet 1.

● In the Corporate LAN field, select the default Ethernet 0.

● In the Control Network B field, select the default unused.

● In the Assign a Processor Ethernet Interface field, select Corporate LAN.

6. Click Continue.

7. On the Configure Interfaces Web page, enter the following IP addresses:

● In the IP address server1 field, enter the IP address for the LSP.

● In the Gateway field, enter the IP address for the LAN gateway.

● In the Subnet mask field, enter the subnet mask for the LSP.

8. In the Speed field, select Autosense.

9. Click Change.

10. From the list in the left margin, select Configure LSP/ESS.

● Select This is a local survivable processor (LSP).



● In the Registration address field, enter the IP address of a C-LAN that is administered and enabled in the translations of the primary controller. If the primary controller is an S8500 Server, this address can be the IP address of the Processor Ethernet of the primary controller.

● In the File Synchronization address at the main cluster field, enter the physical IP address or addresses of the primary controller servers. These addresses must be connected to the corporate LAN. The IP address cannot be the address of a port that is assigned to a control network if the control network is dedicated to the IPSI connection. If the control network or the control networks are dedicated, enter the IP address of the port that is assigned to the corporate LAN.

11. Click Change to save your changes.

Administering the primary controller You must administer the primary controller so that the controller can identify and communicate with the S8500 LSP.

1. At the SAT command line, type change node-names ip name and press Enter, where name is the name of the LSP.

2. In the Name column, type the name of the LSP.

3. In the IP Address column, type the IP address of the LSP.

4. At the SAT command line, type add survivable-processor name and press Enter, where name is the LSP name from the Node Names screen.

The system displays the Survivable Processor screen.

5. The Type field is automatically populated with LSP. LSP appears in the field if the node name is not associated with ESS.

6. Enter a network region for the LSP. The default is 1. However, a different network region might be better suited for the LSP to provide media gateway and IP telephone support.

7. On pages 2 and 3 of the screen, add any adjuncts that the LSP can support if a failover from the primary controller occurs.

add survivable-processor sv-mg2-lsp Page 1 of xx

SURVIVABLE PROCESSOR - PROCESSOR ETHERNET

Node Name: sv-mg2-lspIP Address: 128.256.173.101

Type: LSP

Network Region: 1

Enabling license server capability on a media gateway

Issue 7 May 2009 75

For how to administer the Survivable Processor form, seeAdministrator Guide for Avaya Aura™ Communication Manager (03-300509).

Enabling license server capability on a media gateway If a G250/G350/G450 Media Gateway provides the serial number, access the administration level command line of the media gateway and run the command ip license-server. If a G700 Media Gateway provides the serial number for the S8500 LSP license, skip this step and continue with Installing and verifying the license on the new LSP on page 75.

Note:Note: The gateway that provides the serial number must be connected to the LSP such

that it remains connected in the event of a network failure.

Installing and verifying the license on the new LSP On the S8500 LSP, install a new license file with the appropriate settings for an LSP server.

To install the license file and the authentication file, complete the following steps:

1. On the Server Administration Interface, under Security, click License File.

2. On the License File Web page, click Restart CM.

! Important:Important: After installing the license file, the system displays a message that warns you that

the license requires a restart. Do not restart the server at this time.

3. Under Security, click Authentication File.

4. Select Install the Authentication file I previously downloaded and click Install.The system tells you the authentication is installed successfully.

5. Restart Communication Manager to sync the license for LSP status.

a. Access the server command line interface using an SSH client, like PuTTY, and an IP address of 192.11.13.6.

b. Type stop -caf

c. Type start -caf

6. To verify that the S8500 Server that you are installing is licensed as an LSP:



Note:Note: When you access the SAT screen before you reset the system, the screen might

indicate "License mode not available." This problem is resolved after the reset.

a. Open a SAT session on the LSP and type display system-parameters customer-options and press Enter.

b. On the System-Parameters Customer-Options form, verify that the Local Survivable Processor field is set to y and verify that the Processor Ethernet field is set to y.

Opening the TCP ports on the S8500 LSP You can open various TCP ports for Processor Ethernet (PE) on the firewall to enable the connections to work for the LSP.

1. On the Server Administration Interface, under Security, click Firewall.The system displays the Firewall Web page.

Note:Note: The ftp, telnet, and tftp services are not required.

2. In the Input to Server column, ensure that the check box for snmp is selected.

3. Click Advanced Setting.

The system displays the Advanced Firewall Settings Web page.

4. Verify that the following defaults are set:

● Output to server is selected for gateway compatibility, ports 1024:65535● Input to server is selected for ip-signaling-1, ports 5000:5021/tcp● Input to server is selected for ip-signaling-2, ports 5024:9999/tcp● Input to server is selected for h248message, port 2945/tcp● Input to server and Output to server is selected for filesync, port 21874/tcp● Input to server and Output to server is selected for h323gatestat, port 1719/udp● Input to server and Output to server is selected for h323hostcall, port 1720/tcpIf any of the defaults are set incorrectly, contact your sales representative.

5. Click Standard Service to return to the first Firewall page, and then click Submit.

Resetting the S8500 LSP

Issue 7 May 2009 77

Resetting the S8500 LSP Use the reset command to notify all processes of the new parameters:

Note:Note: When you access the SAT screen before you reset the system, the screen might

indicate a license mismatch. This problem is resolved after the reset.

From the SAT command line, type reset system 4 and press Enter.The system resets. The system also registers with the primary controller and receives the translations from the primary controller.

Verifying that the primary controller identifies the new LSP

1. Wait several minutes after you reset the S8500 LSP. On the primary controller, run the SAT command list survivable-processor to verify that the LSP server registers, and that translations are updated.

2. If the LSP is registered, the Service State? field shows in-service and the Translations Updated field shows the time and the date of the update.

Readministering media gateways to point to the LSP Change the controller list for each G700, G350, or G250 Media Gateway that uses the LSP as an alternate controller. This change enables the media gateway to seek service from the LSP if the connection to the primary controller fails.

For how to change the controller list of the media gateway, see one of the following documents:

list survivable-processor Page 1 of xxSURVIVABLE PROCESSORS

Name Type IP Address Reg Act Translations Net Updated Rgn

svs8300c-14 LSP 10.13.2.57 n 1 svs8300c-16 LSP 10.13.2.12 y n 3:05 4/13/2009 1 svs8510-7 ESS S 10.13.2.45 n 1 svs8720-1 ESS D 10.13.1.145 n 1



● Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server, 555-234-100

● Installation and Upgrades for the Avaya G250 Media Gateways, 03-300434

● Installation and Upgrades for the Avaya G350 Media Gateway, 03-300394

Issue 8 May 2009 79

Chapter 7: Postinstallation administration

This section covers the following tasks:

● Verifying translations on page 79

● Setting rules for daylight savings time on page 80

● Setting locations (if necessary) on page 81

● Verifying the date and the time (main server only) on page 82

● Clearing and resolving alarms on page 83

● Backing up files to the compact flash media on page 86

● Enabling alarms to INADS by way of a modem on page 85

● Enabling alarms to INADS by way of the SNMP module on page 86

● Before leaving the site on page 87

Verifying translations 1. Open a SAT session on the server.

2. To view all the administered circuit packs in the system, type list configuration all and press Enter.

3. To verify the location of the IPSI circuit packs,type list ipserver-interface and press Enter.

For more information, see your planning documents and check the administration status on the following items:

● list station

● list trunk-group

● list hunt-group



Setting rules for daylight savings time Use the System Management Interface to set the date, time, and time zone on the server. You must use SAT commands to set the rules for daylight savings time.

Note:Note: The default setting of the daylight-savings-rules SAT screen reflect the US and

Canada rules effective in 2007.

1. Type change daylight-savings-rules and press Enter.2. In the Change Day, Month, Date, Time, and Increment columns, type the appropriate

start and stop information for each rule. For example, 1:00 in the Increment field means to move the clock forward or back by one hour at the transition point.

You can set up to 15 customized daylight savings time rules. If you have media gateways in several different time zones, you can set up rules for these media gateways on a per-location basis. A daylight savings time rule specifies the exact time when you want to transition to and from daylight savings time. The rule also specifies the increment at which to make the transitions.

Note:Note: The default daylight savings rule is 0, which means that no daylight savings

transition occurs. You can change any rule except rule 0. You cannot delete a daylight savings rule if the rule is in use on either the Locations screen or the Date and Time screens.

3. When you finish, submit the screen to save the changes.

Setting locations (if necessary)

Issue 8 May 2009 81

Setting locations (if necessary) After you set the rules for daylight savings time, you must set the locations for all port networks. Port networks can be in different time zones. Use SAT commands to set the locations for the port networks.

1. Type change locations and press Enter.

2. In the ARS Prefix 1 Required for 10-Digit NANP Calls? field, type y.The system displays the location information.

3. Click Submit to save the changes.

Note:Note: The location of a port network is defined on the Cabinet SAT screen (change

cabinet X). The location of a network region is defined on the ip-network-region SAT screen (change ip-network-region X).The location of an H.248 media gateway is defined on the change media-gateway SAT screen (change media-gateway X). The Location field in the ip-network-region SAT screen is part of the association to the daylight-savings-rule by which a IP phone behaves.

change locations Page 1 of 5 LOCATIONS

ARS Prefix 1 Required For 10-Digit NANP Calls? y

Number Name Timezone Daylight-Savings Number Plan Offset Rule Area Code 1 Main + 00:00 0 2 CA - 02:00 0 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 :



Verifying the date and the time (main server only)Use SAT commands to verify the date and time.

1.Type display time and press Enter.

2. Verify that the date and the time of day are correct.

If the date and the time of day are correct, go to 5.

If the date and time of day are not correct, proceed to step 3.

3. Verify connectivity to any administered Network Time Server:

a. On the System Management Interface, from the Administration menu, click Server (Maintenance).

b. On the left navigation panel, click Network Time Sync. The Network Time Sync screen confirms synchronization to any administered Network Time Server.

c. Resolve any connection or administration issues related to the Network Time Server. If the Network Time Server is not administered:

1. On the left navigation menu, click Server Date/Time.

2. Set the correct date and the correct time. Verify that the time zone is correct.

! Important:Important: If you change the time zone, you must reboot the server. For more information,

Rebooting the server on page 45.

4. Repeat this procedure, beginning with step 1.

5. Verify that the Daylight Savings Rule field is correct.

● 0 if this server is in a location that does not use daylight savings time

display time Page 1 of 1 DATE AND TIME

DATE

Day of the Week: Friday Month: June Day of the Month: 9 Year: 2006

TIME

Hour: 14 Minute: 19 Second: 36 Type: Standard

Daylight Savings Rule: 0

WARNING: Changing the date or time may impact BCMS, CDR, SCHEDULED

Clearing and resolving alarms

Issue 8 May 2009 83

● 1-15 use an administered rule. The rule is administered using the SAT command daylight-savings-rules. For more information on the daylight-savings-rules, see Setting rules for daylight savings time on page 80.

Note:Note: The daylight savings rule setting on this screen is the rule that is utilized by the

Communication Manager software. Additional daylight savings rules can be implemented for the specific locations of hardware supported by the Communication Manager software. For more information, see Setting locations (if necessary) on page 81.

Clearing and resolving alarms 1. Log on to the System Management Interface and click Administration > Server

(Maintenance) > Current Alarms.

You can resolve alarms on the active server only.

2. Select the server alarms to clear and click Clear.

Note:Note: Use SAT commands or other standard troubleshooting procedures, to resolve

any major alarms.

Enabling and disabling the Ethernet switch ports You might want to disable unused ports on the Avaya Ethernet switch, if used.



1. To select an Ethernet switch to administer, under Security, click Ethernet Switch Ports.

Enabling alarms to INADS by way of a modem

Issue 8 May 2009 85

2. Select the switch you want to administer and click Submit.

3. Locate the ports that you want to disable and select Disable in that row.

4. Click Submit Changes.

Enabling alarms to INADS by way of a modem 1. Start an SSH session on the server.

2. Type almenable -d b and press Enter.3. To verify that the alarms are enabled, type almenable and press Enter.



Enabling alarms to INADS by way of the SNMP moduleNote:

Note: Perform this procedure only if the installation includes a Secure Service Gateway (SSG).

To enable alarms on the servers:

1. Start an SSH session on the server.

2. Type almsnmpconf -d ipaddress -c communityname and press Enter, where ipaddress is the trap receiver address for the SSG device and communityname is the community string name that the SSG device requires.

3. Type almsnmpconf and press Enter and verify that the correct information is entered.

4. Type almenable -s y and press Enter.5. Type almenable and press Enter and verify that alarm origination is enabled on the

SNMP module. If used, also verify that alarm origination by way of a modem is still enabled.

6. Log off.

Backing up files to the compact flash media Note:

Note: Avaya requires the use of industrial grade compact flash media.

1. Connect the compact flash drive to one of the USB ports on the front of the server.

2. Insert the compact flash media into the top right slot of the drive.

3. Log on to the System Management Interface and click Administration > Server (Maintenance) > Backup Now.

4. Select all applicable data sets.

5. To back up the data onto the compact flash media, select Local PC Card.

To format a new media card, also select Format PC Flash.

Note:Note: You must format the compact flash media before the first use only.

6. Click Start Backup. The system displays a message when the format is completed, which takes approximately 10 seconds.

Before leaving the site

Issue 8 May 2009 87

CAUTION:!

CAUTION: If you click Start Backup without media in the compact flash drive, you cause a system error. In this case, repeat the steps beginning with Step 1.

! WARNING:!

WARNING: Do not remove the Compact Flash card when the Compact Flash in use LED (yellow) is ON. Doing so may corrupt the data on the Compact Flash card. For more information on LED display, see S8500 front-panel LEDs on page 91.

7. To view the status of the backup, click Backup Status.

Before leaving the site ● Provide the default LAN security settings to the customer.

● Ensure that the customer knows that remote access to the server is available only if the following services are enabled on the Firewall screen:

- SSH must be enabled- https must be enabled to access the System Management Interface- def-sat must be enabled to access the SAT commands- 162/udp must be enabled to receive SNMP traps from the UPS and the Avaya

Ethernet switch



Issue 8 May 2009 89

Chapter 8: Installation verification

This chapter provides the following information about how to verify the server installation and configuration:

● Testing the IPSI circuit packs

● Testing the license file

● Checking LED status indicators

- Servers- Avaya Ethernet switches- Uninterruptible power supplies (UPSs)- Circuit packs

Testing the IPSI circuit pack The following steps test the clock and packet interface components within the TN2312BP IPSI circuit pack.

1. In a SAT command line, type test ipserver-interface UUC and press Enter, where UUC is the cabinet and the carrier in which the circuit pack is located.

2. Verify that the Test Results screen shows PASS in the Results column.

Testing the license file

! Important:Important: Wait at least 30 minutes after you install the Communication Manager license

before you run this test.

1. On a SAT command line, type test license and press Enter.2. Verify that the Test Results screen shows PASS in the Results column.



S8500 LEDs The Avaya S8500 Servers have five or six LEDs on the front and four LEDs on the back. The S8500B and S8500C have the same LEDs but in different locations. The S8500B can have an additional LED indicating activity on the optional floppy disk drive. The S8500C does not support a floppy disk drive.

The SAMP module has two LEDs under each of the Ethernet connections, one for transmission activity and another for transmission speed.

Figure 13: S8500C front panel on page 90 and Figure 14: S8500C back panel on page 91 show the locations of the front-panel LEDs on the S8500C and S8500B.

Figure 13: S8500C front panel

Figure notes:

1. Power-on LED2. Power button3. Reset button4. Hard disk drive activity LED5. Locator LED6. System error LED

7. USB port8. USB port9. Hard disk drive

10. CD eject button11. CD-ROM drive activity LED

h3msf8cc LAO 031706

CD-RWDVD

712

34

56 8

9

10 11

S8500 LEDs

Issue 8 May 2009 91

Figure 14: S8500C back panel

Figure 15: S8500B front panel

The functions of the front-panel LEDs are as follows:

Figure notes:

1. CD-ROM drive activity LED2. CD-ROM eject button3. Diskette drive activity LED4. Diskette eject button5. System error LED6. System locator LED.7. Hard disk drive activity LED

8. Power on LED 9. Power control button

10. Reset button — Press to reset the server and run the power-on self-test (POST).

11. USB connections for the compact flash drive.

Table 9: S8500 front-panel LEDs

LED Description

Power on When lit and not flashing, the server is turned on. When flashing, the server is turned off and still connected to the AC power source. When off, AC power is not present, or the power supply or the LED failed.

Hard disk drive When on or blinking, indicates HDD activity.

8

9

1011

21 4 5 6 73

h2ms85bf KLC 091704



Figure 16: Rear view of S8500B Server on page 92 shows the Ethernet port LEDs on the back panel of the S8500B. Each port connector has two LEDs, one for transmission activity and one to indicate the transmission speed. The port LEDs on the S8500C are the same as on the S8500B.

Figure 16: Rear view of S8500B Server

Note:Note: On the S8500C, the Ethernet ports are located below the dual NIC but the port

LEDs have the same location and function as shown in Figure 16. See Figure 2: S8500C back panel on page 13.

Locator Use this blue LED to locate the server if the server is in a location with numerous other servers.

System error When on, indicates a system error.

CD-ROM drive When on or blinking, indicates activity on the CD-ROM drive.

Floppy disk drive (S8500B only)

When on or blinking, indicates activity on the FDD drive.

Figure notes:

1. Speed 1 Gbps LED on Eth 0.4. Speed 1 Gbps LED on Eth 1.

When lit, these LEDs indicate that the Ethernet network speed is 1 Gbps. When off, these LEDs indicate that the Ethernet network speed is 10 Mbps or 100 Mbps.

2. Transmit/receive activity LED on Eth 0.3. Transmit/receive activity LED on Eth 1.

When lit, these LEDs indicate activity between the server and the network.

Table 9: S8500 front-panel LEDs

LED Description

h2ms85b KLC 101904

2

34

1 2

Additional server LED information

Issue 8 May 2009 93

Additional server LED information For more information on server LEDs, seeMaintenance Procedures for Avaya Aura™ Communication Manager, Media Gateways and Servers, 03-300432.

- (When S8400 is deployed as an ESS). The S8400 ESS raises a major alarm when it becomes active. The raising of this alarm also lights the red alarm LED on the faceplate of the S8400 circuit pack.



Avaya C360 Ethernet switch LEDsThe C360 series converged, stackable, Ethernet switches include:

● C363T: 24-port

● C363T-PWR: 24-port power over Ethernet (PoE)

● C364T: 48-port

● C364T-PWR: 48-port PoE

The front panel of the C360-Series switches has:

● One port LED that is associated with each port

● Three system status LEDs

● Seven port function LEDs

The C363T-PWR and the C364T-PWR switches have an additional PoE LED. The port function LEDs are selectable with a set of two left/right buttons. The port LEDs display the status of the selected function for each port.

For more information about the on/off and blinking states of the LEDs, see the documentation for the Ethernet switch.

System and port function LEDs on C360 Avaya Ethernet switches

LED Name Description

System LEDsPWR Power status

SYS System status

ROUT Routing mode

Port Function LEDsLNK Link status

COL Collision status

Tx Transmit to line

Rx Receive from line

FDX Full duplex mode

Hspd High-speed mode

LAG Link aggregation group for trunking

PoE (PWR versions only) Power over Ethernet status

UPS LEDs

Issue 8 May 2009 95

UPS LEDs The UPS LEDs flash briefly after the UPS is plugged in. The normal mode LED flashes after a self-test to indicate that the UPS is in standby mode.

For more information, see the UPS user guide for the Powerware UPS.

Figure 17: LEDs on the Powerware 9125 UPS

Figure notes:

1. Normal mode indicator2. Battery mode indicator3. Bypass mode indicator4. Test/Alarm reset button

5. Off button6. On button7. Bar graph indicators8. Alarm indicators

12

3

4 5 6

7

8

ledlups KLC 030102



TN2312BP IPSI LEDs TN2312BP IP Server Interface (IPSI) circuit pack LEDs include:

● Standard LEDs and connector slots

● A programmable LED display, which indicates:

- The type of IPSI IP address. For a dynamic address, the display shows media gateway the location of the media gateway. For a static address, the display shows I P. (Figure 19: IPSI LED display for a static IP address on page 98)

● Connectivity . If SIPI has connectivity and an IP, the LED panel shows a solid downward pointing triangle (see Figure 19).

For more information on troubleshooting the configuration of the server harware, see Appendix B: Installation troubleshooting on page 141.

TN2312BP IPSI LEDs

Issue 8 May 2009 97

Figure 18: TN2312BP IPSI circuit pack faceplate

Figure notes:

1. Red LED (ON indicates power up/failure)2. Green LED (ON indicates circuit pack in use)3. Amber LED (ON indicates maintenance diagnostics/

testing)4. Yellow LED (tone clock status)5. Emergency transfer LED

6. Services RJ45 connector7. Network control RJ45 connector8. Four-character LED display9. Pushbutton switch

10. Slot for the maintenance cable

ckdf

ips2

KLC

091

403

CLK

SERVICE

NETWORK

7000

6064

3

AVA

YA01

DR

0614

2246

TN

2312

AP

IP

SI

3

4

5

8

9

1

2

6

7

10



Figure 19: IPSI LED display for a static IP address

Figure notes:

1. The IPSI has a static IP address.

2. The IPSI has connectivity and an IP address.

ledl

ip1

KLC

030

502

1

2

CLK

SERVICE

NETWORK

TN2312BP IPSI LEDs

Issue 8 May 2009 99

Figure 20: IPSI LED display indicating connectivity status for a DHCP IP address

Connectivity status 1 2 3 4 5

The IPSI is connected to a server. No Yes Yes Yes Yes

The IPSI has an IP address. No No Yes Yes No

The Services laptop computer is connected to the IPSI services port.

No No No Yes Yes

ledl

ipsi

KLC

030

502

1 2 43 5



Issue 7 May 2009 101

Chapter 9: Installing the Avaya S8510 Server Family and its Components

Overview of server and componentsThis server uses the Linux operating system and supports several Avaya software applications. It is generally used in simplex mode, but for some products it is duplicated.

Server componentsThe server comes with the following components.

● One or two Quad Core Intel® Xeon® Processor 5000 Sequence.

● A minimum of 2 GB (2 x 1 GB) of 667 MHz (when available), fully buffered DIMMs (FBD), upgradable to a maximum of 32 GB by installing combinations of 1-GB, 2-GB, or 4-GB memory modules in the eight memory module sockets on the system board.

The server also features redundant memory, which provides memory sparing or memory mirroring. Either feature is available if 8 identical memory modules are installed.

● Two 3.5-inch, internal hot-pluggable SATA (7200 rpm) hard drives.

● A slimline DVD-ROM/CD-RW drive.

● One hot-pluggable, 670-W power supply with an option of installing a second power supply in a 1 + 1 redundant configuration.

● Four fan modules, each comprises two dual-rotor fans, for a total of eight cooling fans.

The server board includes the following features:

● Two integrated gigabit Ethernet NICs capable of supporting 10-Mbps, 100-Mbps, and 1000-Mbps data rates.

● One dual network interface card (NIC) with gigabit Ethernet NICs capable of supporting 10-Mbps, 100-Mbps, and 1000-Mbps data rates (optional).

● One PCI-e Server Availability Management Processor (SAMP) card (optional)

● An integrated VGA-compatible video subsystem with an ATI ES1000, 33-MHz PCI video controller.



● Back-panel connectors include serial, video, two USB connectors, and two NIC connectors.

● Front-panel connectors include a video and two USB connectors.

● Front-panel 1x5 LCD for system ID and error messaging.

Specifications

Type Description

Memory Architecture: PC2–4100 667–MHz fully bufferedDIMMS with ECC protectionModule sockets: 8 240–pinModule capacities: 1 GB, 2 GB, 4 GBMin/Max RAM: 1 GB/32 GB

Connectors (front) USB: 2 4–pin, USB 2.0–compliantVideo: 15–pin VGA

Connectors (back) NIC: 2 RJ-45Serial: 9–pin, DTE, 16550–compatibleUSB: 2 4–pin, USB 2.0–compliantVideo: 15–pin VGA

AC power supply Wattage: 670 WVoltage:90–264 VAC, autoranging, 47–63 Hz, 10–.0 A(at 90 VAC)Heat dissipation: 2697 BTU/h (maximum)Maximum inrush current: Under typical line conditions and over the entire system ambient operating range, the inrush current may reach 55 A per power supply for 10 ms or less.

System battery CR 2032 3.0–V lithium ion coin cell

Dimensions (HxWxD/Us) 1.7 x 10 x 30 in. (4.3 x 48.3 x 7./26 cm)/1 U

Weight 39 lb (18 kg)

Overview of server and components


Environmental specifications

Front view of server

Operating temperature 10° to 35° C (50° to 95° F)

Storage temperature –40° to 65° C (–40° to 149° F)

Operating relative humidity 8% to 85% (noncondensing) with a maximum humidity gradation of 10% per hour

Storage relative humidity 5% to 95% (noncondensing)

Operating maximum vibration 0.25 G at 3–200 Hz for 15 min

Storage maximum vibration 0.5 G at 3–200 Hz for 15 min

Operating maximum shock One shock pulse in the positive z axis (one pulse on each side of the system) of 41 G for up to 2 ms

Storage maximum shock Six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system) of 71 G for up to 2 ms

Operating altitude –16 to 3048 m (–50 to 10,000 ft)

Storage altitude –16 to 10,600 m (–50 to 35,000 ft)

1 Power-on LED

2 NMI button (unused)



Back view of server

Note:Note: For products that do not use the SAMP board, the dual NIC is in the far left slot

and the center slot is left empty.

3 System ID button

4 LCD display

5 USB ports

6 Video connector (unused)

7 Hard disk drives

8 Optical DVD/CD drive

1 Remote access controller (unused)

2 Serial connector

3 Video connector (for optional use of monitor)

4 USB ports (for optional use of modem, mouse and keyboard)

5 GB-1

6 GB-2

7 System status indicator connector

8 System status LED

9 System ID button



Dual Network Interface Card (NIC)A dual network interface card (NIC) is available and provides two additional Ethernet ports. The dual NIC is optional and comes preinstalled on the server for products that use it.

SAMP overviewThe Server Availability Management Processor (SAMP) is a remote maintenance board that monitors and reports alerts from components within the server. The SAMP is optional and comes preinstalled on the server for products that use it.

The SAMP board:

● Monitors the health of the server hardware, including server boot process, the Communication Manager watch dog, the fans, the voltages, and the temperature.

● Reports server failure alarms and other alarms to Avaya INADS or other services group.

- Server by the server- Server by the SAMP, such as server reboots.- SAMP by the SAMP

The SAMP presents a virtual TTY that the server uses when the server must send out alarms through the modem. The modem is connected to the USB port on the SAMP board and provides:

● The capability to turn on power and to reset the server remotely.

● A secure dial-in connection to the SAMP and the server.

● Access to the SAMP and subsequently access to the server.

Note:Note: Modem contention is resolved on a first-come, first-serve basis. For example,

Avaya Services dials into the SAMP, and the server must send out an alarm through the modem interface. Although the modem is busy, the server continues to try to send the alarm.

10 Bay for optional redundant power supply

11 Power supply

12 Dual NIC

13 Remote maintenance board (SAMP-optional)



ModemThe modem is used to provide remote access to the server either through the remote maintenance board or direct connection to the server when the customer has a maintenance contract with Avaya. Operating system and environmental alarms are sent through the modem to INADS or other service provider. Maintenance technicians can dial into the server through the modem.

For a server equipped with the Server Availability Management Processor (SAMP) remote maintenance board, the modem connects to the USB port on the SAMP. For a server without the SAMP, the modem connects to a serial port or one of the USB ports on the back of the server.

! Important:Important: The modem must connect to a touch tone line, not a rotary-dial line.

A telephone line connects the modem to a dedicated outside line.

Avaya supports the MultiTech MultiModem ZBA modem for use with the server. This modem provides:

● V.92/56K download speeds and 48K upload speeds when connecting with V.92 servers.

● Linux compatible.

● Globally approved for use in many countries worldwide.

● Flash memory.

● Included USB cable (if a USB modem) or serial cable (if a serial modem).

Compact flash readerThe compact flash memory reader is used to back up files from the server for applications that support it. The reader connects to one of the USB ports and uses a 128-MB Compact Flash card. The compact flash memory reader is optional and comes with the server for products that use it.

Avaya recommends using an industrial grade compact flash card for the following reasons:

● Improved data integrity and reliability with powerful error correction.

● Extreme endurance with 2,000,000 program/erase cycles per block.

● Increased reliability with a mean time between failures (MTBF) greater than 3 million hours.

● 7-year warranty.

● Enhanced durability, using RTV silicone for added strength and stability.



The industrial grade compact flash card is available through Avaya and Avaya business partners.

Related hardwareAs part of a total installation, customers may use the following peripheral hardware:

● Uninterruptible power supply (UPS). This can be Avaya or customer provided. If Avaya provided and maintained, then the UPS requires a SNMP module for monitoring. The SNMP module must be configured for traps to be sent.

● Ethernet switch. This can be Avaya or customer provided. If Avaya provided and maintained, then the SNMP agent must be configured for traps to be sent.

LEDsThe server has two LEDs on the front and 3 LEDs on the back. The dual Network Interface Card has two LEDs per port.

Related topics:

● Front panel LEDs on page 107

● Back panel LEDs on page 108

● LED conditions and patterns on page 108

● Dual NIC LEDs on page 110

Front panel LEDs



Back panel LEDs

LED conditions and patterns

1 Drive status

2 Drive activity

1 Power supply status

2 Power supply fault

AC line status

LED Indicator/Pattern Function/Condition

Power Status On System has power and is opterational

Off System has no power

Power supply Green Power supply is operational

Amber Problem with power supply



AC line status Green Power supply is connected to a valid AC power source

Drive status Green steady Drive online

Blinks green, then amber, then off

Drive predicted failure

Amber blinks 4 times per second

Drive failed

Green blinks 2 times per second

Identify drive/preparing for removal

Off Drive ready for insertion or removal

Green blinks slowly Drive rebuilding

Blinks green 3 s slowly, amber 3 s, off 6 s.

Rebuild aborted

LED Indicator/Pattern Function/Condition



Dual NIC LEDs

Server rack installation

Customer-provided equipmentThe customer must provide the following equipment:

● Standard 19–in.4–post equipment rack properly installed and solidly secured. Rack must meet the following standards:

- American National Standards Institute (ANSI) and Electronic Industries Association (EIA) standard ANSI/EIA-310–D-92.

- International Electrotechnical Commission (IEC) 297.- Deutsche Industrie Norm (DIN) 41494.

● Screws that come with the racks for installing the rails.

● USB keyboard, USB mouse, and monitor (optional for some administration).

● AC power from a nonswitched electrical outlet.

1 Network activity (TX/RX)

2 Connection rate● Off: 10BaseT active link.● Green: 100BaseT active link.● Amber: 1000BaseT active link.



● Access to the network.

Avaya-provided equipmentAvaya provides the following equipment:

● Server and power cord

● Static rails rack kit, which contains

- One pair of static mounting rails with brackets- One pair of chassis static rail modules- 10–32 x 0.5–in. flange-head cross-head screws (Phillips head)- Two, releasable tie wraps.

● Compact flash reader, USB cable, and flashcard (optional for backing up files)

● Modem and USB or serial cable (optional for remote maintenance)

● Other hardware as ordered, such as UPS.

Recommended tools and suppliesYou may need the following items to install the server in a 4–post rack:

● #2 crosspoint (Phillips) screwdriver.

● Masking tape or felt-tip pen for marking the mounting holes.

Safety instructionsUse the following safety guidelines to ensure your own personal safety and to help protect your system and working environment from potential damage.

Observe the following precautions for rack stability and safety. Also refer to the rack installation documentation accompanying the rack for specific caution statements and procedures.

Systems are considered to be components in a rack. Thus, "component" refers to any system as well as to various peripherals or supporting hardware.



CAUTION:!

CAUTION: Before installing systems in a rack, install front and side stabilizers on stand-alone racks or the front stabilizer on racks joined to other racks. Failure to install stabilizers accordingly before installing systems in a rack could cause the rack to tip over, potentially resulting in bodily injury under certain circumstances. Therefore, always install the stabilizer(s) before installing components in the rack.

After installing system/components in a rack, never pull more than one component out of the rack on its slide assemblies at one time. The weight of more than one extended component could cause the rack to tip over and may result in serious injury.

Note:Note: Your system is safety-certified as a free-standing unit and as a component for use

in a rack cabinet using the customer rack kit. It is your responsibility to ensure that the final combination of system and rack complies with all applicable safety standards and local electric code requirements.

System rack kits are intended to be installed in a rack by trained service technicians.



CAUTION:!

CAUTION: Always load the rack from the bottom up, and load the heaviest item in the rack first.

Make sure that the rack is level and stable before extending a component from the rack.

Use caution when pressing the component rail release latches and sliding a component into or out of a rack; the slide rails can pinch your fingers.

Do not overload the AC supply branch circuit that provides power to the rack. The total rack load should not exceed 80 percent of the branch circuit rating.

Ensure that proper airflow is provided to components in the rack.

Do not step on or stand on any component when servicing other components in a rack.

Installation checklist

# Task Notes

1 Verify that all equipment is on site Compare the list of items that were ordered to the contents of the boxes. Use the inventory list provided by your project manager; do not rely on the packing slips inside the boxes for the correct information.

2 Verify that rack is installed to code

3 Verify that rack is grounded per local code

4 Remove cabinet doors, if necessary See cabinet manufacturer's documentation.

5 Marking the rack on page 114

6 Attaching rails to the server on page 116



Marking the rack

Prerequisites

The rack must be installed. If installing the server in a cabinet, then the doors must be removed.

You must allow 1 U (44 mm, or 1.75 in.) of vertical space for each server you install in the rack.

Rack cabinets that meet EIA-310 standards have an alternating pattern of three holes per rack unit with center-to- center hole spacing (beginning at the top hole of a 1-U space) of 15.9 mm, 15.9 mm, and 12.7 mm (0.625 in., 0.625 in., and 0.5 in.) for the front and back vertical rails. Rack cabinets may have round or square holes.

Note:Note: The vertical rails may be marked by horizontal lines and numbers in 1-U

increments. If you want, you can make a note of the number marking on the rack’s vertical rail. It is not necessary to mark or place tape on the rack.

CAUTION:!

CAUTION: If you are installing more than one server, install the mounting rails so that the first server is installed in the lowest available position in the rack. If you are installing a UPS in the same rack as the server(s), install the UPS in the lowest available position in the rack and the servers above it.1. Place a mark (or tape) on the rack's front vertical rails where you want to locate the bottom of the server.The bottom of each 1-U space is at the middle of the narrowest metal area between holes (marked with a horizontal line on some rack cabinets).

2. Place a mark 1.75 in. (44 mm) above the original mark you made (or count up

7 Attaching the rails to the rack on page 117

8 Installing the server in the rack on page 117

9 Replace the cabinet doors, if necessary

See cabinet manufacturer's documentation.

10 Powering up the server on page 118

11 Troubleshoot the installation

# Task Notes



three holes in a rack) and mark the rack's front vertical rails with a felt-tipped pen or masking tape. If you counted holes, place a mark just above the top hole.This mark or piece of tape indicates where the system's upper edge will be located on the vertical rails.



Attaching rails to the server



Attaching the rails to the rack

Installing the server in the rack

Prerequisites

The rails must be attached to the server and the rack before installing the server in the rack. If the server is being installed in a cabinet, remove the doors, following the cabinet manufacturer's instructions.



Next steps

If the server is being installed in a cabinet, reattach the doors, following the cabinet manufacturer's instructions.

Powering up the serverOnce the server is installed in the rack, you want to power it up to make sure it is working. Once determined, power it down again before inserting any software CD/DVD into the CD/DVD drive.

1. Plug one end of the power cord into the back of the power supply and the other end into a UPS or nonswitched outlet.



2. Press the power button on the front of the server.The green power button lights and the LCD displays Avaya when the power is on.

Next steps

Refer to specific product documentation for information on installing the operating system and software.

Adding a second power supplyYou can add a second power supply without powering down the server first.

Next steps

Make sure that the top power supply LED shows green, indicating that it is working.

Troubleshooting the hardware installation

Avaya customer equipment is missing

Proposed solution:

Contact the Avaya project manager



The server has no power

Proposed solution:

● Make sure the power cord is plugged into the back of the server and into a nonswitched outlet or UPS.

● Make sure the UPS is plugged into a nonswitched outlet.

● Make sure the outlet has power.

● Push the power button on the front of the server.

LCD Status messagesThe server's control panel LCD provides status messages to signify when the server is operating correctly or when the server needs attention.

The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. The LCD messages refer to events recorded in the system event log (SEL).

CAUTION:!

CAUTION: Only trained service technicians are authorized to remove the server cover and access any of the components inside the system. To prevent damage from static electricity, wear an EMC wrist strap when working inside the server and handling components.

LCD status message explanationsThe following table provides the list of codes, the text that goes with the code, the likely causes for the error code, and the corrective action. When escalation is the corrective action, contact Avaya if you have a maintenance contract with Avaya or contact the Avaya business partner from whom you purchased the server. If the escalation requires replacing a field replaceable unit (FRU), see Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server Family (03-602953) for detailed information.

LCD Status messages


Code Text Causes Corrective Action

N/A AVAYA AVAYA displays when:● The system is

powered on.● The power is off

and active POST errors are displayed.

This message is for information only.

E1000 FAILSAFE, Call Support

Escalate for possible server replacement.

E1114 Temp Ambient Ambient system temperature is out of acceptable range.

Check room temperature and external air flow. If both are within acceptable limits, then escalate for possible server replacement.

E1116 Temp Memory Memory has exceeded acceptable temperature and has been disabled to prevent damage to the components.


E12nn xx PwrGd Specified voltage regulator has failed.


E1210 CMOS Batt CMOS battery is missing, or the voltage is out of acceptable range.

Shut down server for 1 hour and disconnect the power supply. If problem continues, escalate for possible server replacement.



E1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues.


E1229 CPU # VCORE Processor # VCORE voltage regulator has failed.


E1310 RPM Fan ## RPM of specified cooling fan is out of acceptable operating range.


E1311 RPM Fan Mod #x RPM of fan x in the # module is out of acceptable operating range.


E1410 CPU # IERR Specified microprocessor is reporting an internal error.



LCD Status messages


E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation.

Check room temperature and external air flow. If both are within acceptable limits, then escalate for possible server replacement.Note:The LCD continues to display this message until the system’s power cord is disconnected and reconnected to the AC power source.

E1418 CPU # Presence Specified processor is missing or bad, and the system is in an unsupported configuration.


E141C CPU Mismatch Processors are in an unsupported configuration.

Run server diagnostics. This requires a keyboard and monitor.

E141F CPU Protocol The system BIOS has reported a processor protocol error.


E1420 CPU Bus PERR The system BIOS has reported a processor bus parity error.


E1421 CPU Init The system BIOS has reported a processor initialization error.


E1422 CPU Machine Chk The system BIOS has reported a machine check error.





E1610 PS # Missing No power is available from the specified power supply; specified power supply is improperly installed or faulty.

Escalate for possible power supply replacement.

E1614 PS # Status No power is available from the specified power supply; specified power supply is improperly installed or faulty.


E1618 PS # Predictive Power supply voltage is out of acceptable range; specified power supply is improperly installed or faulty.


E161C PS # Input Lost Power source for specified power supply is unavailable, or out of acceptable range.

Check the AC power source for the specified power supply. Escalate for possible power supply replacement.

E1620 PS # Input Range Power source for specified power supply is unavailable, or out of acceptable range.


E1624 PS Redundancy The power supply subsystem is no longer redundant. If the last supply fails, the system will go down.


E1710 I/O Channel Chk The system BIOS has reported an I/O channel check.



LCD Status messages


E1711 PCI PERRB## D## F##

Reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.


PCI PERRSlot #

The system BIOS has reported a PCI parity error on a component that resides in the specified PCI slot.

E1712 PCI SERRB## D## F##

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.


PCI SERRSlot #

The system BIOS has reported a PCI system error on a component that resides in the specified slot.

E1714 Unknown Err The system BIOS has determined that there has been an error in the system, but is unable to determine its origin.





E171F PCIE Fatal ErrB## D## F##

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

Reseat all PCIe cards, then reboot the system. If the problem persists, escalate for possible server replacement.

PCIE Fatal ErrSlot #

The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot.

E1810 HDD ## Fault The SAS subsystem has determined that hard drive ## has experienced a fault.

Remove the front bezel and check the top LED on the hard drives. If LED is off or flashing green, then amber, then off or flashing amber 4 times per second, the hard drive is probably failing. Escalate for possible hard drive replacement.

E1811 HDD ## Rbld= Abrt The specified hard drive has experienced a rebuild abort.

E1812 HDD ##Removed

The specified hard drive has been removed from the system.

Information only.

E1913 CPU & Firmware Mismatch

The BMC firmware does not support the CPU.


E1A14 SAS Cable A SAS cable A is missing or bad.


E1A15 SAS Cable B SAS cable B is missing or bad.


E1A17 Pwr Cable FB Flex bay power cable is missing or bad.


E1A18 PDB Ctrl Cable Flex bay control signals cable is missing or bad.



LCD Status messages


Removing LCD status messagesFor faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display.

Power cycle the server.

1. Turn off the system and disconnect it from the electrical outlet.

2. Wait about 10 seconds before reconnecting the power cable.

3. Restart the system.

Using this process, you will not lose the event history for the system.

These actions remove fault messages and return the status indicators and LCD colors to the normal state. Messages reappear under the following conditions:

● The sensor returns to a normal state but fails again, resulting in a new SEL entry.

● The system is reset and new error events are detected.

● A failure is recorded from another source that maps to the same display entry.

E2010 No Memory No memory is installed in the system.

Escalate for possible memory or server replacement.

E2011 Mem ConfigErr

Memory detected, but is not configurable. Error detected during memory configuration.


E2012 Unusable Memory Memory is configured, but not usable. Memory subsystem failure.


E2013 Shadow BIOS Fail The system BIOS failed to copy its flash image into memory.






Chapter 10: Configuring Communication Manager on the S8510 Server

S8510 port connectionsUse standard CAT5 cables with RJ45 connectors on each end to connect to the various ports. If the S8510 Server has only one port network, connect that port network through the dual NIC. S8510 Server connectivity guide shows typical connectivity for the S8510 Server.

Figure 21: S8510 Server connectivity guide

Figure notes:

1. Eth0—To the customer network if the control network is nondedicated. Or, to the control-network Ethernet switch if the control network is dedicated (straight-through CAT5 cable)

2. Eth1—To the Services laptop computer (crossover CAT5 cable)


4. Eth4—Not used

Chapter 10: Configuring Communication Manager on the S8510 Server


S8510 BIOS Upgrade FeatureThe BIOS Upgrade feature is accessed from the System Management Interface under Server Upgrades.


Appendix A: Server access

Use a personal computer or a Services laptop computer that is equipped with a network interface card (NIC), a terminal emulation program, and a Web browser to access a server for initial configuration, aftermarket additions, and continuing maintenance.

You can access the server:

● Directly

● Remotely over the customer network

● Remotely over a modem (for Avaya maintenance access only)

Steps to access a server include:

● Connecting to the server directly on page 133

● Connecting to the server remotely over the network on page 136

● Connecting to the server remotely over a modem on page 136

● Logins for Avaya technicians and Business Partners on page 138

● Configuring the network for Windows 2000 and XP on page 139

Accessing the command line interface of the server with SSH

The procedure in this section shows how to use SSH to log on to the server from a Services laptop computer. SSH is the recommended method for server access. To use this procedure with a cross-over cable connection from the computer to the Services port, you must configure the computer for the network connection.

To use SSH, a third-party SSH client must be installed on your computer. PuTTY is one such client. You can download PuTTY from http://www.putty.nl/download.html. The following procedure describes, as an example of SSH access, how to log on to the server command line with PuTTY.

Note:Note: Many Avaya products support access with SSH. However, Avaya does not

provide support for third-party clients that are used for SSH access. Problems with an SSH client, including PuTTY, are the responsibility of the user or the SSH client vendor.

Use the following instructions if you are using PuTTY as the SSH client.

http://www.putty.nl/download.html



1. On your computer, click the PuTTY desktop link or click Start > Programs > PuTTY > PuTTY.

The system displays the PuTTY Configuration window with the Session dialog box open.

2. In the Host Name or IP address field, type 192.11.13.6 if you want to connect to the Services port. For access over the LAN or WAN, type the IP address or the host name of the server.

3. In the Port field, type 22.

4. Under Protocol, select SSH.

5. In the PuTTY menu on the left, click Connection > SSH.

6. In the Preferred SSH protocol version field, select 2.

7. In the Encryption options window, use the up and down arrows to set AES (SSH-2) as the top option and 3DES as the second option.

Note:Note: You can also customize the PuTTY tool with other settings, such as for color. For

documentation on PuTTY, see http://www.putty.nl/docs.html.

8. In the Backspace key area, select Control-H.

This activates the backspace key while you are using the SAT.

9. Click Open.

Note:Note: If you have not connected to this particular server before, SSH prompts you to

accept the server’s host key. If you save this key when prompted, you will not be prompted if you connect again later. If you do not save the key, PuTTY prompts you the next time you connect to this server.

When you connect though the interface on the Services laptop computer, if you save the host key, the host is identified as 192.11.13.6. If you later connect to a different server through the laptop interface, this new host also shows as 192.11.13.6, but it has a different key. You get a prompt in this case because it appears that the host key has changed.

10. If necessary, click Yes to accept the server’s host key.

The system displays the PuTTY window.

11. Log in as craft.

http://www.putty.nl/docs.html

Connecting to the server directly


Connecting to the server directly To access the server directly, use a computer with the following minimum specifications:

● A Windows 2000 or Windows XP operating system

● 32-MB of RAM

● 40-MB of available disk space

● An RS-232 port connector

● A network interface card (NIC) with a 10/100BaseT Ethernet interface

● A 10/100 BaseT Ethernet, category 5 or better, cross-over cable with an RJ45 connector on each end (MDI to MDI-X)

● A CD-ROM drive

1. Plug one end of the CAT5 cable into the Services access port on the back of the server. For more information, see Services laptop computer connected directly to the S8500 Server on page 134. Plug the other end of the CAT5 cross-over cable into the NIC on your computer. Use a NIC adapter if necessary.

2. Configure your network connection

● IP address: 192.11.13.5

● Subnetwork mask: 255.255.255.252

For specific information, see Configuring the network for Windows 2000 and XP on page 139.

Once you connect, use a terminal emulation program or a Web browser to administer the server.



Figure 22: Services laptop computer connected directly to the S8500 Server

Note:Note: The layout of the hardware components on the back panel of the S8500C is

different from the layout on the S8500B. However, the laptop computer connects to the port labeled 2 on the back panel in both cases. This port is referred to as Eth1 when configuring the server.


different from the layout on the S8500B. However, the laptop computer connects to the port labeled 2 on the back panel in the both cases. This port is referred to as Eth1 when configuring the server.

Figure notes:

1. Services laptop computer2. Network interface card (NIC)

3. NIC adapter cable (if necessary)4. CAT5 cross-over cable

2

1

cadlsrv3 KLC 093004

1

2

3

4

2

Connecting to the server directly


Figure 23: Services laptop computer connected directly to the S8500 Server


different from the layout on the S8500B. However, the laptop computer connects to the port labeled 2 on the back panel in both cases. This port is referred to as Eth1 when configuring the server.

Figure notes:

1. Services laptop computer2. Network interface card (NIC)

3. NIC adapter cable (if necessary)4. CAT5 cross-over cable

2

1

cadlsrv3 KLC 093004

1

2

3

4

2



Connecting to the server remotely over the network You can use any computer to connect to the server through a LAN. The security settings on the LAN must allow remote access.

1. Open a Web browser or a terminal emulation application.

2. In the address field, enter the IP address or the DNS host name that is assigned to the server that you want to access.

Connecting to the server remotely over a modem Note:

Note: Remote access over a modem is for Avaya services support access only and not for routine administration. Because the server uses the same modem line to report alarms, the server cannot report new alarms while the line is in use.

You can access the server through an analog modem. The remote connection requires a minimum data speed of 33.5 kilobits per second.

On the S8500 Server, access the server through the remote maintenance board (SAMP) that is installed in the server. For how to access the SAMP, see Using the Avaya Server Availability Management Processor (SAMP) (03-300322).

1. Launch the dial-up connection program, which varies depending on your operating system. Generally, you can access the program through the My Computer or the Control Panel folders. For more information, see the Help system of your computer.

2. To open the New Connection wizard, double-click Make New Connection.

3. Within the wizard, depending on your operating system, you may be asked to:

● Assign a name to the connection.

● Select dial-up to the network for the network connection type.

● Select the modem you will be using for the dial-up connection.

● Enter the appropriate telephone number to access the active server. For the customer-supplied telephone numbers, see the completed Electronic Preinstallation Worksheet.

● Under Advanced, select PPP and log on manually. You might have to type a user name and password, depending on whether or not the server that you are dialing into has a non-null CHAP secret key. If you need a user name and a password, use craft for the user name and ignore the password field.

4. Click the connection name or icon, if created. Wait for connection.

Accessing the System Management Interface


5. When prompted, enter your remote access login name and password.

6. When the system displays the Start PPP now message, click Done. When you see the Connection Complete dialog box, your computer is connected to the server.

7. Open an SSH session using PuTTY or other client.

See Accessing the command line interface of the server with SSH on page 131 for more information.

8. Within the SSH client, type the IP address of the active server.

Accessing the System Management Interface You can administer the server through the System Management Interface. Access the System Management Interface when connected:

● Over the customer network with MS Internet Explorer 6.0 or 7.0.

● Directly to the Services port on the server. For more information, see Services laptop computer connected directly to the S8500 Server on page 134.

To access the System Management Interface, you must first bypass any proxy servers.

1. In Internet Explorer, click Tools > Internet Options.

2. Click the Connection tab.

3. Click LAN Settings in the lower right, then click Advanced.

4. In the Exceptions box after the last entry, type 192.11.13.65. Click OK to close each of the dialog boxes.

6. Open the MS Internet Explorer Web browser to access the System Management Interface.

● If you are connected directly, in the Address field, type 192.11.13.6.

● If you are connected remotely through a modem, in the Address field, type in the IP address or the DNS host name of the server.

Note:Note: The first time that you log in, you see a message that asks you to install a security

certificate. Follow the instructions for your particular browser to accept the certificate. You can also install the certificate on your computer with the instructions in the online Help for your browser.

7. When prompted, log in.

8. When the system displays a message Do you want to suppress alarms?, select Yes.

9. From the Administration menu, click Server (Maintenance).



Accessing the SATUse a remote Secure Shell (SSH) or terminal emulation session to access the Communication Manager SAT command line prompt.

Logins for Avaya technicians and Business Partners Avaya field technicians and Business Partners must use a Services login such as craft or dadmin to perform initial configuration and upgrades. An Avaya field technician can use a unique password that is assigned to the customer system.

After the Avaya authentication file is installed, Communication Manager has a password for the craft login that is unique to the customer system and available when you are connected directly to the server. If the system is configured without ASG, then all security authentications are through passwords. If ASG is turned on, then all authentication is through ASG except for logins over the service port which require a password. The revised password is recorded by RFA and is obtained from ASG Conversant at 1-800-248-1234 or 1-720-444-5557.

Type of connection Procedure

Using SAT with SSH: See Accessing the command line interface of the server with SSH on page 131.

Using SAT with Terminal Emulation

To use a command line interface in a terminal emulation window, open your terminal emulation application. Configure the terminal emulation program port settings as follows:

● Speed: 115200 baud or 9600 baud if you use a serial modem connection

● No parity● 8 data bits● 1 stop bit● No flow controlNOTE: Avaya Native Configuration Manager, Avaya Terminal Emulation, and HyperTerminal are the only terminal emulation programs that Avaya supports.

Use either the IP address or the DNS host name to establish a network connection to the server. Use port 5023 for this connection. When prompted, log in.

Configuring the network for Windows 2000 and XP


Customers can set up their own logins to access Avaya servers. You must have superuser permission to create or change logins and passwords. NOTE: do not start login IDs with a number. For more information, see the Avaya Communication Manager Basic Administration Quick Reference (03-300363).

Configuring the network for Windows 2000 and XP

! Important:Important: Write down the original settings for use in case you need to revert to the original

configuration.

1. On your computer that is connected to the services port, right-click My Network Places and left-click Properties to display the Network Connections window.

Windows 2000 or Windows XP should automatically detect the Ethernet card in your system and create a LAN connection. More than one connection might appear.

2. Right-click the correct Local Area Connection and left-click Properties to display the Local Area Connection Properties dialog box.

3. Select Internet Protocol (TCP/IP).4. Click Properties to display the Internet Protocol (TCP/IP) Properties dialog box.

5. On the General tab, select Use the following IP address.

6. Make a note of any IP addresses or other entries that you have to clear. You might need to restore them later to connect to another network

Enter the following:

● IP address: 192.11.13.5

● Subnet mask: 255.255.255.252

7. Select Use the following DNS server addresses. The entries for Preferred DNS server and Alternate DNS server should both be blank.

8. Click Advanced at the bottom of the dialog box to display the Advanced TCP/IP Settings dialog box.

9. Click the DNS tab. Ensure no DNS server is administered. The address field should be blank.

10. Click OK and Close to close all the windows.



Setting the browser options for Internet Explorer 6.0 A connection session to a server might time out when connected through a proxy server. To avoid having the server time out during a session, add the server host names or IP addresses to the list of host names and IP addresses.

To set browser options for Internet Explorer 6.0:

1. In Internet Explorer 6.0, click Tools > Internet Options.

2. Select the Connection tab.

3. Click LAN settings, then click Advanced.

4. In the Do not use proxy server for addresses beginning with field, type the IP address for each server you intend to access remotely.

If the IP addresses have the first or first and second octets the same, you can shorten the addresses to xxx.xxx.* (example, 135.9.*).

5. Click OK to close each dialog box.


Appendix B: Installation troubleshooting

This section provides some simple strategies to help you troubleshoot an installation of a server. This section includes:

● Troubleshooting the installation of the server hardware on page 141

● Troubleshooting the configuration of the server hardware on page 142

● Troubleshooting the installation of the license file and the Avaya authentication file on page 144

Troubleshooting the installation of the server hardware .

Problem Possible solution

No power to the UPS

● Ensure that the UPS is plugged into the outlet.● Ensure that the outlet has power.● For other solutions, see the user guide for the UPS.

No power to the Ethernet switch

● Ensure that the Ethernet switch is plugged into the UPS or the outlet.● Ensure that the UPS or outlet has power.● For other solutions, see the user guide for the Ethernet switch.

No power to the server

● Ensure that the server is plugged into the UPS.● Ensure that the UPS has power.● Push the power button on the front of the server.

The IPSI LEDs flash

● Ensure that the IPSI is in the correct slot. Use slot 1 for the G650 Media Gateway.

● Ping the IPSI from server.● Ping the server from the IPSI.



Troubleshooting the configuration of the server hardware



Cannot log in to the UPS subagent

● Ensure that the SNMP subagent is installed in the UPS.● Ensure that you are connected to the correct Ethernet port.● Ensure that you have the correct login ID and password. For

more information, see the user guide for the SNMP subagent. ● Ensure that the network card on the laptop computer is

configured correctly.

Cannot log in to the Ethernet switch

● Ensure that you are connected to the correct Ethernet port. (On the Ethernet switch, the correct port is labeled Console)

● Ensure that you have the correct login ID and password. See the user guide for the Ethernet switch.

● Ensure that the network card on the Services laptop computer is configured correctly.

Cannot log in to the server

● Check the link LED on the server. If the LED is off, a cable or hardware problem exists.

● Ensure that you are using SSH and not telnet.● Ensure that you are connected to the Services Ethernet port.● Ensure that you are using a cross-over cable between the

Services laptop computer and the server.● Ensure that the ARP cache is cleared on the Services laptop

computer. In an MS-DOS window, type arp -d 192.11.13.6 and press Enter.

● Ensure that you have connectivity. In an MS-DOS window, type ping 192.11.13.6 and press Enter.

● Ensure that the NIC on the Services laptop computer is configured correctly.

Cannot access the Avaya Installation Wizard

● Ensure that you are plugged into the Services port.● Ensure that you are using SSH and not telnet.● Ensure that you are using the correct IP address, 192.11.13.6 ● Ensure that you are using the correct login and password.● Ensure that the NIC on the laptop is configured correctly.

1 of 2



Cannot use SAT commands

● Ensure that you are using the correct IP address, 192.11.13.6 and port 5023.

● Ensure that you are using SSH and not telnet.● Ensure that you are using the correct login and password.

Cannot ping out to the customer network

● Ensure that in the LAN security settings “output from server” for icmp is enabled.

Cannot ping the server from the customer network

● Ensure that in the LAN security settings “input to server” for icmp is enabled.

Cannot access the server remotely

● Ensure that in the LAN security settings “input to server” is checked for SSH (Linux commands), https (Web access), and def-sat (SAT commands access). Change the LAN security settings on the Web interface with a direct connection to the server.

The LED display on IPSI is flashing

● The IPSI LED is not programmed with the switch and the location (DHCP)

● An IP address is not assigned to the IPSI LED (static IP addressing).

Cannot access the IPSI for static addressing

● Ensure that you are plugged into the Services (top) port on the IPSI.

● Ensure that the ARP cache is cleared on the Services laptop computer. In an MS-DOS command window, type arp -d 192.11.13.6 and press Enter.

No “V” shows on the IPSI LED

● The IPSI is not connected to the Ethernet switch or the network. Connect a cable to the bottom port on the faceplate and to the Ethernet switch or the customer network.

● Make sure port on the Ethernet switch that is assigned to that IPSI is enabled.

The “V” on the IPSI LED is not filled in

● An IP address is not assigned to the IPSI.● The IPSI is not administered.

The system generates an alarm when first connect to IPSI

● The IPSI does not have the current firmware. Upgrade the firmware.

Troubleshooting the configuration of the server hardware (continued)


2 of 2



Troubleshooting the installation of the license file andthe Avaya authentication file


Cannot get files from the RFA site ● Provide the correct SAP number.● Provide the serial number for the reference IPSI.

Cannot install the license file ● Ensure that two license files do not exist on the server. If so, delete one of the files.

● The file might be corrupt. Download the file again from the RFA site.

● Use binary mode to upload the file.

The server is in no-license mode ● The license file does not have an IP address yet. This situation is normal when the license file is first installed because the file cannot see the IPSI.

● After 30 minutes, the license file has not located the reference IPSI. In a SAT session, type reset system 1 and press Enter to reset the 30-minute clock.

Cannot use the administration commands

● The server might be in no license mode because the 30-minute timer lapsed. In a SAT session, type reset system 1 and press Enter to reset the 30-minute clock.

ASG does not work ● Re-install the Avaya authentication files.

Cannot install the authentication file

● Administer a super-user login on the active server.

Installing and Configuring the Avaya S8500-Series Server January 2008 145

Index

Index

Aaccess server

directly . . . . . . . . . . . . . . . . . . . . . 133remotely over modem . . . . . . . . . . . . . . 136remotely over network . . . . . . . . . . . . . 136

accessing . . . . . . . . . . . . . . . . . . . . . 137accessing System Management Interface . . . . . . 137accessing the server . . . . . . . . . . . . . . . . 38add

IP interface information . . . . . . . . . . . . . 68media gateways . . . . . . . . . . . . . . . . 66

administerIPSI circuit pack . . . . . . . . . . . . . . . . 57

AIW. See Avaya Installation Wizardalarm activation level

setting . . . . . . . . . . . . . . . . . . . . . 68alarms

enabling to INADS via SNMP . . . . . . . . . . 86setting selected traps . . . . . . . . . . . . . . 32to INADS by way of modem, enabling . . . . . . 85viewing. . . . . . . . . . . . . . . . . . . . . 83

ARP cache, clearing . . . . . . . . . . . . . . . . 37Avaya Installation Wizard, using . . . . . . . . .44, 48

Bbacking up files to compact flash . . . . . . . . . . 86

CC363T or C364T Ethernet switch

configuring . . . . . . . . . . . . . . . . . . . 32LEDs . . . . . . . . . . . . . . . . . . . . . 94security alert . . . . . . . . . . . . . . . . . . 32

clearing ARP cache . . . . . . . . . . . . . . . . 37command line interface. . . . . . . . . . . . . . . 138Communication Manager

installing software. . . . . . . . . . . . . . . . 37compact flash, backing up to . . . . . . . . . . . . 86configure

Avaya C363T or C364T Ethernet switch . . . . . 32modem. . . . . . . . . . . . . . . . . . . . . 51network interface card (NIC). . . . . . . . . . . 54server . . . . . . . . . . . . . . . . . . . .41, 65UPS . . . . . . . . . . . . . . . . . . . . . . 29

connect to customer network . . . . . . . . . . . . 21

connection to LAN, verifying. . . . . . . . . . . . . 50copy files to server . . . . . . . . . . . . . . . . . 43customer network, connecting to . . . . . . . . . . 21

Ddate and time, verifying . . . . . . . . . . . . . . . 82daylight savings rules

location . . . . . . . . . . . . . . . . . . . . . 81setting . . . . . . . . . . . . . . . . . . . . . 80

DHCP IP addressingIPSI circuit pack . . . . . . . . . . . . . . . . . 57using . . . . . . . . . . . . . . . . . . . . . . 62

diffserv parameters, setting . . . . . . . . . . . . . 61direct access to server . . . . . . . . . . . . . . 133disable unused Ethernet switch ports . . . . . . . . 83disconnecting from server . . . . . . . . . . . . . . 56

EEMMC, installing . . . . . . . . . . . . . . . . 37, 40enable Ethernet switch ports . . . . . . . . . . . . 83environmental specifications

S8500 . . . . . . . . . . . . . . . . . . . . . 17Ethernet interface assignments . . . . . . . . . . . 47Ethernet switch

configuring . . . . . . . . . . . . . . . . . . . 34default IP addresses. . . . . . . . . . . . . . . 33disabling unused ports . . . . . . . . . . . . . . 83preparing to configure . . . . . . . . . . . . . . 33

Ffaceplate

TN2312BP circuit pack . . . . . . . . . . . . . 96firewall settings . . . . . . . . . . . . . . . . . . . 51

IINADS

enabling alarms to by way of modem . . . . . . . 85inputting translations . . . . . . . . . . . . . . . . 65installation

troubleshooting . . . . . . . . . . . . . . . . 141using the Wizard . . . . . . . . . . . . . . 44, 48

installingCommunication Manager software . . . . . . . . 39translation file . . . . . . . . . . . . . . . . . . 69

146 Installing and Configuring the Avaya S8500-Series Server January 2008

Index

IP addressset static . . . . . . . . . . . . . . . . . . . . 58use DHCP . . . . . . . . . . . . . . . . . . . 62

IP address, set static . . . . . . . . . . . . . . . . 58IP interface

enabling control . . . . . . . . . . . . . . . . 70upgrading firmware version . . . . . . . . . . . 69verify translations . . . . . . . . . . . . . . . . 69

IP interface informationadding to translations . . . . . . . . . . . . . . 68

IPSIconnecting to . . . . . . . . . . . . . . . . . . 57LEDs . . . . . . . . . . . . . . . . . . . . . 96program switch ID and cabinet. . . . . . . . . . 57

LLED

additional information . . . . . . . . . . . . . . 93LEDs

Avaya Ethernet switches . . . . . . . . . . . . 94IPSI . . . . . . . . . . . . . . . . . . . . . . 96S8500 Server. . . . . . . . . . . . . . . . . . 90UPS . . . . . . . . . . . . . . . . . . . . . . 95

license file, testing . . . . . . . . . . . . . . . . . 89license server, enabling on a media gateway . . . . 75license, verifying status. . . . . . . . . . . . . . . 70location

setting for media gateways . . . . . . . . . . . 81login, super-user . . . . . . . . . . . . . . . . . . 42LSP

administer primary controller. . . . . . . . . . . 74configuring S8500 as . . . . . . . . . . . . . . 73installing the license . . . . . . . . . . . . . . 75readminister media gateway controller list . . . . 77resetting . . . . . . . . . . . . . . . . . . . . 77S8500 . . . . . . . . . . . . . . . . . . . . . 26S8500, opening TCP ports . . . . . . . . . . . 76S8500, verifying primary controller identifies . . . 77S8500, verifying translations. . . . . . . . . . . 77

Mmanual configuration

configuration, manual method . . . . . . . . . . 44media gateway

enabling license server on. . . . . . . . . . . . 75media gateways, adding . . . . . . . . . . . . . . 66modem

access to server . . . . . . . . . . . . . . . . 136configuring . . . . . . . . . . . . . . . . . . . 51connect to server . . . . . . . . . . . . . . . . 23

modem options, setting. . . . . . . . . . . . . . . 24modem, enabling alarms to INADS . . . . . . . . . 85

Nnetwork interface card (NIC)

configuring . . . . . . . . . . . . . . . . . . . 54network time server (NTP), enabling . . . . . . . . . 52

Ppost installation tasks . . . . . . . . . . . . . . . . 87power

applying to server . . . . . . . . . . . . . . . . 38pre-installation tasks at the installation site . . . . . . 11Processor Ethernet . . . . . . . . . . . . . . . 24, 26

Rremote access to server

over modem . . . . . . . . . . . . . . . . . 136over network . . . . . . . . . . . . . . . . . 136

SS8500

control network components specifications . . . . 15environmental specifications . . . . . . . . . . . 17features and specifications . . . . . . . . . . . . 15LEDs . . . . . . . . . . . . . . . . . . . . . . 90LSP mode . . . . . . . . . . . . . . . . . . . 26LSP, opening the TCP ports . . . . . . . . . . . 76LSP, verifying translations . . . . . . . . . . . . 77port connections. . . . . . . . . . . . . . . . . 21

saving translations . . . . . . . . . . . . . . . 65, 69server

accessing. . . . . . . . . . . . . . . . . . . . 38applying power . . . . . . . . . . . . . . . . . 38configuring . . . . . . . . . . . . . . . . . 41, 65copying files to . . . . . . . . . . . . . . . . . 43disconnecting from . . . . . . . . . . . . . . . 56LED, additional information . . . . . . . . . . . 93LEDs . . . . . . . . . . . . . . . . . . . . . . 90verify connectivity . . . . . . . . . . . . . . . . 69verifying LAN connection. . . . . . . . . . . . . 50

server configuration, manual method. . . . . . . . . 44set

alarm activation level . . . . . . . . . . . . . . 68daylight savings rules . . . . . . . . . . . . . . 80selected traps (alarming). . . . . . . . . . . . . 32static IP address . . . . . . . . . . . . . . . . 58

set static IP address . . . . . . . . . . . . . . . . 58SNMP

preparing to configure . . . . . . . . . . . . . . 30SNMP modules

administering . . . . . . . . . . . . . . . . . . 31software, installing Communication Manager . . . . . 39

Installing and Configuring the Avaya S8500-Series Server January 2008 147

Index

spanning treeenabling . . . . . . . . . . . . . . . . . . . . 34setting version . . . . . . . . . . . . . . . . . 34

specificationsS8500 . . . . . . . . . . . . . . . . . . . . . 15S8500 control network components . . . . . . . 15

SSHabout . . . . . . . . . . . . . . . . . . . . . 27

static IP addressingIPSI circuit pack . . . . . . . . . . . . . . . . 57setting . . . . . . . . . . . . . . . . . . . . . 58

static IP addressing, setting. . . . . . . . . . . . . 58super-user login . . . . . . . . . . . . . . . . . . 42

Ttable 9 . . . . . . . . . . . . . . . . . . . . . . 91TCP ports, opening on an S8500 LSP . . . . . . . . 76Telnet

configuring for Win2000/XP . . . . . . . . . . . 38terminal emulation . . . . . . . . . . . . . . . . . 138testing

license file . . . . . . . . . . . . . . . . . . . 89server installation . . . . . . . . . . . . . . . . 89TN2312BP . . . . . . . . . . . . . . . . . . . 89

TN2312BPfaceplate . . . . . . . . . . . . . . . . . . . . 96LEDs . . . . . . . . . . . . . . . . . . . . . 96program switch ID and cabinet. . . . . . . . . . 57

TN2312BP, testing . . . . . . . . . . . . . . . . . 89translation file

installing . . . . . . . . . . . . . . . . . . . . 69translations

inputting . . . . . . . . . . . . . . . . . . . . 65IP interface . . . . . . . . . . . . . . . . . . . 65saving . . . . . . . . . . . . . . . . . . . .65, 69verifying . . . . . . . . . . . . . . . . . . . . 79

troubleshooting, server installation . . . . . . . . . 141

Uupgrading

IP interface firmware version . . . . . . . . . . 69UPS

default IP addresses for S8400 and S8500 . . . . 30LEDs . . . . . . . . . . . . . . . . . . . . . 95security alert . . . . . . . . . . . . . . . . . . 29SNMP module . . . . . . . . . . . . . . . . . 29

UPS, configuring. . . . . . . . . . . . . . . . . . 29using DHCP IP address . . . . . . . . . . . . . . 62using this documentation . . . . . . . . . . . . . . 10

Vverify

connectivity to servers . . . . . . . . . . . . . . 69date and time . . . . . . . . . . . . . . . . . . 82IP interface translated . . . . . . . . . . . . . . 69license status . . . . . . . . . . . . . . . . . . 70server connection to LAN . . . . . . . . . . . . 50translations . . . . . . . . . . . . . . . . . . . 79

view alarms . . . . . . . . . . . . . . . . . . . . 83VLAN parameters, setting . . . . . . . . . . . . . . 61

WWizard, installation . . . . . . . . . . . . . . . 44, 48

148 Installing and Configuring the Avaya S8500-Series Server January 2008

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