Team747, LLC Confidential

“Simply get I.T. There”

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Team747, LLC Confidential

Agenda

Company OverviewMarket OpportunityInstantHelp OnDemandNext Steps

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Team747, LLC Confidential

Company Overview

HQ in Calif. & offices in, Italy, UK, and the Netherlands

Founded in early 2007Privately FundedFirst Product released in August 2007

◦Currently on third release◦Tested and stable service platform

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Team747, LLC Confidential

Market Overview

European Market◦23million Small to Medium Size businesses (SME)

(0-250 staff) employing some 73 million people.◦>90% of companies do not have Full-Time IT staff ◦SMEs have the highest growth rates in IT spending◦98% of Small Offices are “Connected”

Key Trends◦Complexity of Hardware / Software ◦Small/Remote Office as complex as Enterprise◦Percentage of mobile workforce growing◦“IT Hell at SME”

In other words: more and more smaller companies need efficient and affordable IT assistance!

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Market Overview

Pain Points◦Traditional on-site/in-store not sufficient◦Increased complexity make traditional HW/SW

support/installation frustrating and inadequate to customers

◦……“IT Hell at SOHO”Gaps

◦Phone/Chat Support – long time-to-resolution◦On-Site/In-Store Support – costly and not

immediately available◦Customer experience varies by location

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Team747, LLC Confidential

Enterprise Class Remote Tech Support for Home Office and Small to Medium Business

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Team747, LLC Confidential

InstantHelp Value PropositionCustomer Value Prop

◦Bridges the gap between phone/chat and on-site support

◦Single point of contact for all technical related issues available 24x7 – just a click away

Business Value Prop◦Drive new & recurring revenue with remote

services

Note: InstantHelp OnDemand is currently only available in the UK; InstantHelp Pro is available throughout Europe

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Team747, LLC Confidential

Business Model

Retailer sells branded client IH USB – individually or bundled with PC/Laptop

Revenue model with USB/Service is flexible – hourly, monthly, or annual subscription

InstantHelp technicians provide backend technical support with dedicated 800 number available 24x7

Simple package – includes PcTuneup, Network setup, software installation etc. (see next slide)

Revenue share on renewals

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Simple SKU for all Remote Tech Needs

• Retailer can offer branded remote maintenance care services• Provides complete outsourced remote services solution for retailer

to bundle with systems – recurring revenue share model• Establishes strong customer ties with retailer and on-going revenue

stream

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Setup & Installation Services

Technical SupportServices

Tune-Up & Optimization

Security & VirusProtection

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EasyTech – one Simple SKU

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General SupportOnboarding Client Introduction24x7 Phone, Chat, Remote supportOn-Site Support as needed (or in-store)

Technical SupportPC HardwareOperating SystemMicrosoft Office Applications (Word, Excel, PPT, etc)Software installation/removalOn-going PC performance tune-upsSpyware/Virus RemovalPeripheral Devices (printer, router, storage, etc.)

Add’l fee

Team747, LLC Confidential

InstantHelp OnDemand

www.team747.com

InstantHelpCertified

Technicians

• Simple - No SW/HW installation configuration required

• Fast – Toll Free Phone, Click to Chat, Click to CONNECT

• Secure – Encrypted connection with tech & customer

Retailer Customers

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In-Store Proposed Flowwww.team747.com

Customer Purchases

USB in store

• USB bundled with SW• Flexible Service Plan

• Hourly-Rechargeable• Monthly Plan • Annual Plan

Store sendsTeam747 POS

Transaction

• USB SN • Type of Plan sold

• Hourly • Monthly Plan • Annual Plan

• POS triggers T747 invoice process to Staples for acct sold

Customer takes USB home to

activate

• Each USB has SW

installed, but not activated• First time

customer inserts USB, they will be prompted with activation process

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Activation Process Flowwww.team747.com

Customer inserts USB for

the 1st time

• Customer enters activation ID and passcode

• Customer enters name, email, and phone number

• IH send activation link to customers email

Customer receives

activation link in email

• Customer clicks link

• Activation is complete and ready to use

Customer inserts USB for 1st remote tech

session

• Enters activation ID and passcode one final time

• InstantHelp portal is available and technicians ready to serve client 24x7 with a simple click

Team747, LLC Confidential

Customer Connection Processwww.team747.com

Customer inserts USB

• Insert USB • Click IH Icon

Customer selects choice

of communication

Technician establishes

support session with customer

• Tech provides 5 digit code

• Customer enters 5 digit session code

• Clicks CONNECT• Tech resolves

any issue remotely for customer

• Available 24x7x365• Call Toll Free Number• or Click to Chat

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Recurring Revenue Modelswww.team747.com

Rechargeable by the hour

• IH Software tracks minutes used

• Sends customer notification when account is down to 15 min remaining

• Recharge account with hourly increments online

Monthly Plan Annual Plan

• Customer charged annual fee

• Account billed by T747 or Retailer

• Customer’s account is

charged monthly fee• Can be performed by

T747 or by Retailer

Team747, LLC Confidential

Next Steps

Discuss Business Terms for PilotDesign process for PilotEstablish timeline for PilotOpen Discussion

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Team747, LLC Confidential

The Simple, Fast, Secure way to access your PC anywhere, anytime

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Customer Value Prop◦ Work remotely just as if you were there – save time and fuel◦ Access to all your files remotely on your desktop◦ Ability to electronically transfer files between systems with

no software to install or configure

Business Value Prop◦ Drive new & recurring revenue for retailer◦ Sell two USB (2GB) w/PcBridge SW preloaded◦ Annual subscription (unlimited connections and support by

Team747)◦ Substantial Gross Margin to retailer

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PcBridge Value Proposition

Team747, LLC Confidential

1. Simple – Insert USB

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Team747, LLC Confidential

2. Fast – Enter PWD & Click Onwww.team747.com

Enter Pswd & click On

Team747, LLC Confidential

3. Secure Access Anytime

Insert Host USB in any internet connected computer Enter Pswd and Click On Access to all your files and applications on remote

computer Great for securely transferring files electronically

between multiple systems More secure than carrying around files on portable drives

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Team747, LLC Confidential

Simply get I.T. there

InstantHelp solutions are available from Tradea BV in the Netherlands, covering: UK, Ireland, Germany Benelux and Scandinavian countries.

Zuideinde 271483BZ De Rijp (NL)

NL : +31 (0)20 893 2922UK : +44 (0)7967 561 833

instanthelp@tradea.eu.com www.team747.com