Instant MessagingInstant Messaging

what are you yammering about?what are you yammering about?

Company Communications

Company Communications

Instant messaging and Blogging

Turn of the 21st Century

Not Business Built

Have you ever had?

Have you ever had?

Questions, but didn’t know who to call?

Problems centralizing company instant messages?

Wanted to keep internal communications private?

Wanted to monitor employee communications?

Idea?Idea?

What if...?

YammerYammerThe solution for any businessThe solution for any business

Instant Messaging History: 1996-2001

• 1996: ICQ ("I Seek You") was created

In 2001, Yahoo! adds Video to IMing, and reports say that IMing is the wave of the future for businesses.

1998: ICQ was bought by AOL and businesses begin to use ICQ in the workplace1999: AOL adds new features2000: AOL has 120 Million customers, there are three new proposals for standardizing Instant Messaging, and AOL begins to block other instant messaging services from communicating with their customers

Instant Messaging History: 2002- Present

• 2002: can send IMs on verizon phones

But how does IMing work?

2003: New IM features2004: even more updates and changes to IMing2006: IMing is integrated into websites, including blogging websites, through a service called Meebo2008: real time conversations are introduced, along with messaging having the ability to be integrated into emails.

Weblogs

example of a blog

• Began in 1997• 2005 had millions of users 

• Librarians were some of the first to use Weblogs

In the Workplace...• Internal and external blogs

  

Technology Available: ArchivesTechnology Available: Archives• Messaging archives are stored in a Portal Server Search database• "It enables the end user to query and

retrieve these archived messages using the Search page on the Portal

Server desktop” (Schulman).

Technology Still Available:

Technology Still Available:

• Instant Messaging in a web browser

• Identification name • Upload a file

Thrown Away

New Technology:• Following• Tags • Realtime• Privacy• Real time: No Refreshing

• Interrupting noises for message activity

• Video • Pre-made emoticons• Spell Check

So What?So What?Who cares?Who cares?

YammerYammerYour communication tool of the

FutureYour communication tool of the

Future

“America Online Introduces Next-Generation AOL Instant Messanger, Version 3.0, for Windows and Mac Users. August 24, 1999. TimeWarner Press Release. <http://www.timewarner.com/corp/newsroom/pr/0,20812,666451,00.html>.

Furchgott, Roy, ed. Alex Salkever. “Yahoo! Changes the IM Picture: By adding video to its instant-messaging software, the portal is hoping to leapfrog MSN – and maybe get the jump on AOL.” BusinessWeek Online. June 27, 2001. < http://www.businessweek.com/bwdaily/dnflash/jun2001/nf20010627_403.htm>

Green, Heather. “Meebo Widget Unthethers Instant Messaging.” BusinessWeek Online. August 02, 2006.<http://www.businessweek.com/the_thread/blogspotting/archives/2006/08/meebo_widget_un.html>.

Hof, Robert D. “Instant Messaging: Big Success, Little Payoff: Quicker thank E-mail, Instant messaging is red-hot.” BusinessWeek Online. June 15, 1998.

<http://www.businessweek.com/archives/1998/b3582137.arc.htm>.Hu, Jim. “AOL blocks another instant messaging rival.” Cnet News Online. June 12,

2000. < http://news.cnet.com/2100-1023-241743.html>.“Instant message incompatibilities.” ComputerWeekly.com. November 10, 2003. <http://www.computerweekly.com/Articles/2003/11/10/198458/instant-

message-incompatibilities.htm>.“Instant messaging joins the firm.” The Economist print edition online. June 20, 2002. < http://www.economist.com/science/tq/displayStory.cfm?Story_id=1176089>.Internetnews.com Staff. “AOL Buys Israel’s Mirabilis.” Internetnews.com. June 8,1998. < http://www.internetnews.com/bus-news/article.php/21011>.Sun Java System: Instant Messaging 7 Administration Guide. Santa Clara, California,

2005. “Chapter 7: Managing The Instant Messaging Archive.” < http://docs.sun.com/source/819-0430/MngArch.html>.

Luening, Erich. “AOL acquires instant message firm.” CNET News Online. June 8, 1998. < http://news.cnet.com/AOL-acquires-instant-message-firm/2100-1001_3-212004.html>.

MacMillan, Douglas. “The End of Instant Messaging (As We know it): Those pop-up chat boxes are giving way to a new raft of tools that help Web surgers

communicate in real time.” BusinessWeek Online. November 16, 2008. <http://www.businessweek.com/technology/content/nov2008/tc20081116_918455.htm>.

“America Online Introduces Next-Generation AOL Instant Messanger, Version 3.0, for Windows and Mac Users. August 24, 1999. TimeWarner Press Release. <http://www.timewarner.com/corp/newsroom/pr/0,20812,666451,00.html>.

Furchgott, Roy, ed. Alex Salkever. “Yahoo! Changes the IM Picture: By adding video to its instant-messaging software, the portal is hoping to leapfrog MSN – and maybe get the jump on AOL.” BusinessWeek Online. June 27, 2001. < http://www.businessweek.com/bwdaily/dnflash/jun2001/nf20010627_403.htm>

Green, Heather. “Meebo Widget Unthethers Instant Messaging.” BusinessWeek Online. August 02, 2006.<http://www.businessweek.com/the_thread/blogspotting/archives/2006/08/meebo_widget_un.html>.

Hof, Robert D. “Instant Messaging: Big Success, Little Payoff: Quicker thank E-mail, Instant messaging is red-hot.” BusinessWeek Online. June 15, 1998.

<http://www.businessweek.com/archives/1998/b3582137.arc.htm>.Hu, Jim. “AOL blocks another instant messaging rival.” Cnet News Online. June 12,

2000. < http://news.cnet.com/2100-1023-241743.html>.“Instant message incompatibilities.” ComputerWeekly.com. November 10, 2003. <http://www.computerweekly.com/Articles/2003/11/10/198458/instant-

message-incompatibilities.htm>.“Instant messaging joins the firm.” The Economist print edition online. June 20, 2002. < http://www.economist.com/science/tq/displayStory.cfm?Story_id=1176089>.Internetnews.com Staff. “AOL Buys Israel’s Mirabilis.” Internetnews.com. June 8,1998. < http://www.internetnews.com/bus-news/article.php/21011>.Sun Java System: Instant Messaging 7 Administration Guide. Santa Clara, California,

2005. “Chapter 7: Managing The Instant Messaging Archive.” < http://docs.sun.com/source/819-0430/MngArch.html>.

Luening, Erich. “AOL acquires instant message firm.” CNET News Online. June 8, 1998. < http://news.cnet.com/AOL-acquires-instant-message-firm/2100-1001_3-212004.html>.

MacMillan, Douglas. “The End of Instant Messaging (As We know it): Those pop-up chat boxes are giving way to a new raft of tools that help Web surgers

communicate in real time.” BusinessWeek Online. November 16, 2008. <http://www.businessweek.com/technology/content/nov2008/tc20081116_918455.htm>.

Marsan, Carolyn Duffy. “AOL out of instant messaging standard bake-off.” InfoWorld.com. August 3, 2000.

<http://www.infoworld.com/articles/hn/xml/00/08/03/000803hnaol.html>.

Marsan, Carolyn Duffy. “Pressure mounts for instant messaging standard.” CNN.com. May 2, 2000.<http://edition.cnn.com/2000/TECH/computing/05/02/icu.standard.idg/>.

Mohamed, Arif. “IBM boosts instant messaging to improve Lotus collaboration.” ComputerWeekly.com.. July 19, 2005. <http://www.computerweekly.com/Articles/2005/07/19/210867/ibm-boosts-instant-messaging-to-improve-lotus-notes.htm>.

Schulman, Andrew. “Comput and internet surveillance in the workplace.” Australasian Legal Information Institute Journal Online. July 2001. < http://www.austlii.edu.au/au/journals/PLPR/2001/31.html>.

Tynan, Daniel. “AnalysisL 20 factors that will change PCs in 2002.” CNN.com/ Sci-Tech. December 25, 2001. <http://edition.cnn.com/2001/TECH/ptech/12/25/pc.changes.idg/index.html>.

“Verizon Wireless Inc. introduced American Online Inc. Instant Messenger service, allowing customers to send short messages to everyone on their Buddy List from their wireless device. (Business Briefs).” BNET Business Network Online. September, 2002.

Marsan, Carolyn Duffy. “AOL out of instant messaging standard bake-off.” InfoWorld.com. August 3, 2000.

<http://www.infoworld.com/articles/hn/xml/00/08/03/000803hnaol.html>.

Marsan, Carolyn Duffy. “Pressure mounts for instant messaging standard.” CNN.com. May 2, 2000.<http://edition.cnn.com/2000/TECH/computing/05/02/icu.standard.idg/>.

Mohamed, Arif. “IBM boosts instant messaging to improve Lotus collaboration.” ComputerWeekly.com.. July 19, 2005. <http://www.computerweekly.com/Articles/2005/07/19/210867/ibm-boosts-instant-messaging-to-improve-lotus-notes.htm>.

Schulman, Andrew. “Comput and internet surveillance in the workplace.” Australasian Legal Information Institute Journal Online. July 2001. < http://www.austlii.edu.au/au/journals/PLPR/2001/31.html>.

Tynan, Daniel. “AnalysisL 20 factors that will change PCs in 2002.” CNN.com/ Sci-Tech. December 25, 2001. <http://edition.cnn.com/2001/TECH/ptech/12/25/pc.changes.idg/index.html>.

“Verizon Wireless Inc. introduced American Online Inc. Instant Messenger service, allowing customers to send short messages to everyone on their Buddy List from their wireless device. (Business Briefs).” BNET Business Network Online. September, 2002.

Works CitedWorks Cited