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Instructional Materials [MD2ProjHintzS] 0

Created by Shaya Hintz 9/29/2014

Instructional Materials

Rural Health Initiative (RHI) New Employee Orientation Training Module for the Outreach Health Coordinator (OHC) position

Shaya HintzWalden University| EIDT 6910 -3: capstone: practical application of instructional designDR. AMY PETERSON

MODULE 2 (WEEK 4)FALL 2014 (9/29/2014)


Instructional Materials Overview

The two hour training module, officially titled New Employee Orientation Training

Module, utilizes a blended approach consisting of a combination of in-person, RHI-trainer

guided lecture, open discussion between trainer and learner (RHI employee), and hands-on

utilization and application of the employee’s individual Google Apps online account. This

particular approach was chosen and deemed appropriate considering the significant amount of

baseline, or prerequisite, knowledge the learner (RHI employee) must develop immediately upon

hire before progressing to more advanced training. The in-person, RHI-trainer guided lecture will

allow the learner (RHI employee) to be formally introduced to RHI personnel, as well as provide

an opportunity for immediate relationship-building. This immediate, in-person interaction

between learner and RHI staff is valuable considering a significant amount of time the employee

will spend working remotely following the completion of the entire New Employee Orientation

Training. The open discussion will allow the learner to ask clarifying questions, as well as for the

trainer to initiate and integrate conversational dialogue aimed to create a safe learning

environment, as well as initiate a collaborative working relationship. The hands-on utilization

and application of Google Apps allows the learner to experience the online application first-

hand, accompanied by a trained individual that can assist, as needed. Hands-on activity is also

often considered to be more engaging, and if accompanied by repetition, may assist in learner

retention of knowledge. Lastly, allowing the learner access to his or her individual Google Apps

online account is intended to increase his or her perception of relevancy of the training content,

which ultimately can lead to increased learner retention and motivation among adult learners

(Morrison, Ross, Kalman, & Kemp, 2013). This is critical considering all new employees are 18

years old and above.

There are a total of 10 instructional materials that that will be created and provided to the

employee during the training. All instructional materials are specific to, and support the learning

of, the four goals of the training module. Table 1: Integration of Instructional Materials into the

New Employee Orientation Training Module illustrates where each of the instructional materials

will be integrated into the training module, as well as a brief description of the instructional

material. NOTE: Table 1 does not illustrate the integrated Check Your Knowledge tasks

following each topic.



Table 1: Integration of Instructional Materials into the New Employee Orientation Training Module

Training Module Item

Goal Instructional Materials(for Employee)

Overview Description

Welcome Thank the employee for his or her participation and presence in the training module.

Employee Orientation Binder (cover and table of contents only)

1 inch binder with personalized cover, table of contents, and 8 individual labeled tabs. Intended to be used by employee to store all training materials, as well as any supplemental resources, as employee advances throughout the entire orientation.

Training Schedule Personalized training schedule communicating the order and pertinent details of training module topics.

Introduction of RHI Employee and Training Staff Personnel

Introduce the all individuals involved to help increase comfort and familiarity among one another

Meet the RHI Staff Handout, which will includes employee picture, job title, and 3-5 facts of each individual. *

Program Basics [Topic 1]

Educate the employee on the following details of the program:

History of RHI Program Overview [General]

Handout (2-sided) including details specific to the history of RHI, mission statement, “kitchen wellness” concept, organizational structure, roles and responsibilities [of RHI personnel], and service areas. *

Mission Statement

“Kitchen Wellness” Concept

Organizational Structure

RHI Organizational Chart

Handout (2-sided), which will visually show the structure of the program, roles, and primary responsibilities of each role. *Roles &

Responsibilities

Service Area(s)Program Overview + Service Area [SOW]

Handout (1-sided), which provides basic information about the program, a visual map of Shawano,



Outagamie, and Waupaca counties, a photo of the assigned RHI Outreach Health Coordinator (OHC), and contact information for each OHC. *

Program Overview + Service Area [M]

Handout (1-sided), which provides basic information about the program, a visual map of Marathon County, a photo of the assigned RHI Outreach Health Coordinator (OHC), and contact information. *

RHI Lingo [Topic 2]

Identify common program terminology, acronyms and affiliations

RHI Lingo: Common Terminology & Acronyms

Handout (multiple pages), which provides a list of common terminology and acronyms used by RHI staff, as well as included in program documentation. *

Google Apps [Topic 3], Part A

Understand the primary function and RHI utilization of each Google App (Mail, Calendar, Site, and Drive)

Google Apps Overview Handout (multiple pages), which includes visuals of Google App Mail, Calendar, Site and Drive icon, each App’s primary function and utilization within RHI. *

Google Apps [Topic 3], Part B

Independently access each Google Apps (Mail, Calendar, Site, and Drive)

Google Apps Username and Password

Handout (1-sided), which provides each learner (new RHI employee) with a unique username and password to access his or her RHI Google Apps online account. This information should be kept in a safe location and not shared with any other individual but the learner. The Program Manager has the ability to re-set the password, if needed.

Employee will have the opportunity to utilize any and all other instructional materials for assistance, as needed.

* This material will also be uploaded and accessible via the New Employee Orientation (NEO) Google Site, as well as the Employee Portal (EP) Google Site.



Storyboard

Table 3: Story Board Overview below provides a recap of pertinent details related to the

New Employee Orientation Training Module, including a list of all of the instructional materials.

Reference Appendix A for supplemental detail related to each instructional material, including

the following elements: project information, graphics, notes, and a video.

Table 3: Story Board Overview

Title of Instructional Solution New Employee Orientation Training Module

Client Rural Health Initiative (RHI), a 501(c)3 non-profit organization

Name of Instructional Designer Shaya Hintz

Type of Course Training Module

Target Audience (learner) New Outreach Health Coordinator (OHC) employees of Rural Health Initiative (RHI)

Intended Duration 2 hours

Method of Delivery Blended approach (in-person, RHI-trainer guided lecture + open discussion + hands-on utilization and application

Subject Matter Experts (SME) Various RHI Staff including the Executive Director, Program Manager, and one Outreach Health Coordinator

List each Instructional Material to be created:

1. Employee Orientation Binder (cover and table of contents only)

2. Training Schedule3. Meet the RHI Staff4. Program Overview [General]5. RHI Organizational Chart6. Program Overview + Service Area [SOW]7. Program Overview + Service Area [M]8. RHI Lingo: Common Terminology & Acronyms9. Google Apps Username and Password10. Google Apps Overview

Presentation Module

The Rural Health Initiative (RHI) utilizes Google Apps for Non-Profits (See Illustration

1: Google Apps for Non-Profit Icon below), and the Program Manager (Shaya Hintz) serves as

the Account Administrator. The Account Administrator will assign and provide the learner (RHI

employee) with an individual username and password on the day of training, which will provide



access to any of the RHI-enabled Google Apps following the completion of Topic 3 (Google

Apps), both parts A and B. Prior to the completion of Topic 3, learners will be provided printed

instructional materials and encouraged to keep in the provided Employee Orientation Binder for

future reference.

Illustration 1: Google Apps for Non-Profits Icon

Source: Google Images (key word search: Google Apps for Non-Profits)

All instructional materials, excluding the cover and table of contents of Employee

Orientation Binder, will be accessible to the learner (RHI employee) via a New Employee

Orientation Google Site. The New Employee Orientation [NEO] Google Site will be a new

Google Site in addition to the pre-existing Employee Portal [EP] Google Site. Currently, the

NEO site access is restricted to only individuals provided with the following link:

https://sites.google.com/a/rhiwi.org/new-employee-orientation-neo/. Illustration 2 below is a

screenshot of the Rural Health Initiative’s Google Site list, as seen by RHI employees.

Illustration 3 is a screenshot of the New Employee Orientation’s homepage header. NOTE: The

theme and content will be revised during the design phase.

Illustration 2: Screenshot of the Rural Health Initiative’s Google Sites, including the newNew Employee Orientation [NEO].


https://sites.google.com/a/rhiwi.org/new-employee-orientation-neo/


Illustration 3: Screenshot of New Employee Orientation Google Site homepage header

Assessment Materials

The following instruments were developed to assess learner attainment of the established

instructional objectives. In addition, Table 3 lists each of the training module’s instructional

objectives and states the correlation to the assessment instruments.

1. RHI Orientation Quiz. This online Survey Monkey quiz will be administered and

utilized as a pre-test and post-test. A link to the pre-test will be emailed to the learner

prior to the day of training for completion with instructions and strong encouragement to

attempt the quiz without referencing any resources. The post-test will serve as the Check

Your Knowledge #5, following training module Topic 1-3, as listed in Table 2. The post-

quiz must be completed within 24 hours, and the employee will have three attempts to

achieve 90% or higher. NOTE: The following is a revision from the previously submitted

Design Document (Module 1): If the employee is unsuccessful, he or she must review

content related to the questions he or she answered incorrectly on any of the three quiz

attempts with an RHI trainer prior to attempting to take the quiz again in efforts to

obtain a satisfactory score.

The content of the quiz is structured to test the learner’s knowledge through a

hybrid of objective and constructed responses, two common categories used to assess

attainment of instructional objectives of the cognitive domain of Bloom’s taxonomy

(Morrison et al., 2013), which includes objectives #1-#8 of this training module. The

objective response content includes multiple choice questions, considered to “the most

useful and versatile type of objective testing” (p. 281), appropriate for both low and high

level objectives with “content meaningful relative to the instructional objectives” (p.282).

In addition, the objective response content includes true/false statements, as well as

matching items to address to test the learner’s ability to differentiate between definitions

and terms.



2. Direct Observation. This method will be used to assess instructional objective #9,

associated with an interpersonal skill, and objective #12. The RHI trainer will be able to

determine first-hand if the learner (RHI employee) is providing verbal or nonverbal

gestures, or replies, throughout the training module to attain successful completion of #9.

Objective #12, which focuses on the learner’s ability to appropriately maneuver the

computer mouse, will also be assessed visually by the RHI trainer through observation

throughout Topic 3 (Google Apps) of the training module while the learner is interacting

with the computer workstation, including a computer mouse.

3. Direct Test. This method will be utilized to assess learner skills, primarily those

associated with instructional objectives #10-#12 of the training module, due to the focus

of these objectives on final outcomes (Morrison et al, 2013). For example, the final

outcome for instructional objective #10 is successful log-in into the learner’s individual

Google Apps online account, and the focus of objective #11 is successful access of

Google Calendar from Google Mail. Considering the acceptable proficiency level (as

determined by the performance standard component of each objective),

equipment/tools/materials/printed resources, and potential special matters (Morrison et

al., 2013, p. 296), below are the directions for instructional objectives #10-#11.

Objective #10: After being provided a username and password, log into your Google Apps online account successfully within two attempts (procedure/application)Directions for the Learner

1. Sit down at an unlocked computer workstation in the assigned training lab.

2. Review the Google Apps Username and Password handout. Take note of our individualized username and password.

3. When you are ready, call over the RHI trainer. He or she will observe you during Steps 5-10.

4. Open Chrome web browser5. Type in www.google.com in the title bar to go to Google’s

website.6. Click the “Sign In” button7. Using the Google Apps Username and Password handout, type

in your username.8. Using the Google Apps Username and Password handout, type

in your password.9. Click “Sign In”10. If you log in successfully, you are finished. If you do not log in

successfully, repeat Steps 8-9 again. After two unsuccessful attempts, the RHI trainer will assist you in.


http://www.google.com/


Objective #11: After watching a demonstration, access Google Calendar from Google Mail successfully within three attempts (procedure/application)Directions for the Learner

1. Watch the RHI trainer demonstrate how to navigate between Google Apps, paying special attention of how to access Google Calendar from Google Mail.

2. Sit down at an unlocked computer workstation in the assigned training lab.

3. Using the Google Apps Username and Password handout, sign into your Google Apps online account.

4. Go to Google Mail5. When you are ready, call over the RHI trainer. He or she will

observe you during Step 6.6. Access Google Calendar from Google Mail.7. If you access Google Calendar successfully, you are finished. If

you do not access Google Calendar successfully, repeat Steps 3-6 again. After three unsuccessful attempts, the RHI trainer will assist you.

Table 3: Correlation of Instructional Objectives to Assessment Instruments

Instructional Objective Correlation to Assessment Instrument

#1 State the RHI mission with 100% accuracy (fact/recall) RHI Orientation Quiz (objective response content)

#2 Identify, in proper sequential order by year, the four service areas (counties) RHI serves (fact/recall)

RHI Orientation Quiz (objective response content)

#3 Provide three examples of RHI’s target audience (who RHI serves), including one agribusiness. (concept/ application)


#4 Explain the difference between Participant and Residence (concept)


#5 Explain how each RHI staff member (Executive Director, Program Manager, Outreach Health Coordinator) will utilize the Database (application)

RHI Orientation Quiz (constructed response)

#6 Identify two of RHI collaborative partners (fact/recall) RHI Orientation Quiz (objective response content)

#7 Explain the primary purpose of Google Mail, Calendar, Site, and Drive (fact/recall)


#8 Determine which Google App(s) would be more appropriate to use if he/she was asked to schedule and communicate the details of an off-site meeting with another staff member (application)

RHI Orientation Quiz (constructed response)

#9 Demonstrate willingness to listen and awareness of instructor’s message through verbal or nonverbal gestures or replies (interpersonal skill)

Direct Observation

#10 After being provided a username and password, log into your Google Apps online account successfully within two

Direct Test



attempts (procedure/application)#11 After watching a demonstration, access Google Calendar

from Google Mail successfully within three attempts (procedure/application)

Direct test

#12 Maneuver computer mouse to and from appropriate areas within Google Apps with 75% accuracy (procedure)

Direct Observation

In addition, a Learner Satisfaction survey will be used to gain the learner’s feedback and

insight regarding the content and delivery of the New Employee Orientation Training Module.

The survey content is categorized into four sections: RHI Program Knowledge, Technical Skills,

Training Content, and Delivery Method of Training. The first two sections require the learner to

answer the questions using two rating scales (one Likert scale, and one modified Likert scale).

The last two sections of the survey, pertaining to the content of the training and the delivery

method, use open-ended question format allow the user to formulate responses and convey

feelings using his or her own words (Morrison et al., 2013). Reference Appendix C: Learner

Satisfaction Survey for content. The blended format of the survey allows RHI to tabulate the

rating scale responses efficiently, as well as obtain valuable insight from the learner via open-

ended questions that may have otherwise been missed (2013) using strictly rating scales.

References

Morrison, G. R., Ross, S. M., Kalman, H. K., & Kemp, J. E. (2013). Designing effective

instruction (7th ed.). Hoboken, NJ: John Wiley & Sons, Inc.



Appendix A: Storyboards

Title of Instructional Solution New Employee Orientation Training Module

Client Rural Health Initiative (RHI), a 501(c)3 non-profit organization

Name of Instructional Designer Shaya Hintz

Instructional Material Notes Formatting and Printing Specifications

Graphics to be included

Employee Orientation Binder (cover and table of contents only)

The cover should be placed within the clear-front top loading cover of the binder.

The table of contents should be 3-hole punched and should be the first document in the binder. The table of contents should include the following headers, in the following order:

1. Welcome, insert employee first name+ Training Schedule(s)

2. Board of Directors & Staff3. Important Forms

RHI Invoice, Mileage

4. Official Program Documents5. RHI Overview6. Program Materials7. Work Instructions & Guidelines8. In the Media

Adhere to any existing corporate branding guidelines.

One-sided handout, print in color

RHI Logo (RHI with tagline)



Training Schedule Content to Include: Date of training, location of training, time of training (beginning and end), name of appointed RHI-trainer and photo.


One-sided handout, print in color

RHI Logo (RHI without tagline)

Photo of each RHI-appointed trainer

Meet the RHI Staff Content to include for each RHI employee (including independent contractors): picture (taken by HR), job title, 3-5 primary job responsibilities, and 3-5 miscellaneous facts about the employee (as provided by the employee).

The following Rural Health Initiative video should also be embedded. Source: Affinity Health Systems YouTube page (employer of one of the Independent Contractors; video made in-kind for RHI)

One or two sided (flip on long-edge) handout, print in color

Use photos of employees taken by Human Resources. One example provided below:

Use YouTube graphic to link learner to the embedded RHI video.

Program Overview [General]

Content to include verbiage from pre-existing RHI Talking Points document (provided by Executive Director). Sections to include:

Mission; Service Area; Program Description; What is “Kitchen Wellness” (sub-section of Program Details); Funding & Sponsors; The

Two-sided (flip on long-edge) handout, print in color

RHI logo (tree)

+ RHI logo (RHI without tagline)


https://www.youtube.com/watch?v=eyGjdfIbojY&feature=youtu.be


Need; Program History; Expansion and Replication; Awards; Corporate Office Contact Information


RHI Organizational Structure

The hierarchy of the following personnel should be represented in visual representation:

Board of Directors (BOD) Executive Director Program Manager Each individual service area (4) Steering Committee of each service

area Outreach Health Coordinator

assigned to each service area

A photo and title should accompany each personnel listed.




Group photo of Board of Directors (include name of present individuals, as well as those who are missing)

Visual graphic showing the hierarchy among key personnel.

Program Overview + Service Area [SOW]

Content to include verbiage from Program Overview [General] + a map of the service and photo of assigned RHI OHC (see graphics column for more specific details) Adhere to any existing corporate branding guidelines.

This document and Program Overview + Service Area [M] will be nearly identical,


RHI logo (RHI without tagline)

Graphic of the tri-county (Shawano, Outagamie, and Waupaca) map that illustrates assigned OHC – Obtain photo from Kim K at contracted graphic agency (CRI)



with the main difference being the assigned RHI OHC and contact information. Photo of assigned OHC, as

provided by HR.Program Overview + Service Area [M]

Content to include verbiage from Program Overview [General] + a map of the service and photo of assigned RHI OHC (see graphics column for more specific details)


This document and Program Overview + Service Area [SOW] will be nearly identical, with the main difference being the assigned RHI OHC and contact information.


RHI logo (RHI without tagline)

Graphic of the Marathon County map that illustrates assigned OHC – Obtain photo from Kim K at contracted graphic agency (CRI)

Photo of assigned OHC, as provided by HR.

RHI Lingo Content to include common terminology acronyms, and RHI affiliations/collaborative partners (as listed in the Topic Analysis, submitted within Design Document), with brief explanation.


Multiple-page (flop on long edge) handout, print in color


Include logos (if exist) of RHI affiliations/collaborative partners

Google Apps Username and Password

Content to include individual employee’s unique username and password + instructions for employee to sign into individual Google Apps online account.

1. Open Chrome web browser2. Type in www.google.com in the title

bar to go to Google’s website.3. Click the “Sign In” button

One-sided handout, print in black and white



http://www.google.com/


4. Using the Google Apps Username and Password handout, type in your username.

5. Using the Google Apps Username and Password handout, type in your password.

6. Click “Sign In”


RHI Google Apps Overview

Content to include the primary function and RHI utilization of each Google App (Mail, Calendar, Site, and Drive), introductory overview video from YouTube (for each app).


Multiple-page (flop on long edge) handout, print in color

Google icon for Mail, Calendar, Site, and Drive, as listed below in order.



Appendix B: Content of RHI Orientation Quiz

NOTE: Correct answers for each question are identified in bold.

Objective Test content

RHI’s mission is:

a. A bridge to improve and sustain the health and safety of farmers.b. A bridge to improve and sustain the health and safety of farm families. c. A bridge to improve and sustain the health and safety of farm families in Wisconsin.d. To improve and sustain the health and safety of farmers.e. To improve and sustain the health and safety of farm families.

Fill in the blank: RHI is a __________ non-profit organization.

a. 401(k)3

b. 501(b)3

c. 501(c)3

d. 403(b)3

Identify the four RHI service areas in the order in which they were established.

a. Shawano, Waupaca & Outagamie (same year), Marathon.

b. Waupaca & Outagamie (same year), Shawano, Marathon

c. Shawano, Outagamie, Waupaca, Shawano

d. Marathon, Waupaca & Outagamie (same year), Shawano

Provide the full names of the acronyms listed below. Write your answers in the blanks below.

RHI _________________________ Rural Health Initiative OHC _________________________ Outreach Health Coordinator HRA _________________________ Health Risk Assessment EP _________________________ Employee Portal BOD _________________________ Board of Directors

Who is the Executive Director of the Rural Health Initiative?

a. There is not one person. The Board of Directors serve as the Executive Director.

b. Rhonda Strebel

c. Shaya Hintz



d. Gary Tauchen, who also serves as the Chairman of the Board of Directors.

Match each Google App icon with its primary function.

LEFT COLUMN (the following will be listed) RIGHT COLUMN (the following will be listed)

Each Google App icon Each Google App primary function

Which statement below best explains the difference between program expansion and replication?

a. Expansion relates to the growth of the program within an area with the same major

funders, and replication relates to growth of the program outside an area with

different major funders.

b. Expansion relates to growth to new areas geographically connected to a current service

area, while replication relates to growth to a new area NOT geographically connected to a

current service area.

c. There is no difference. The two terms can be used synonymously (inter-changeably).

Identify which of the following people a RHI OHC would NOT service or assign a Participant

number to? (multiple answers accepted)

a. A 47-year old retired farmer

b. A 19 year old male who delivers seed for the local co-op

c. A group of 25 Hispanic workers at a local dairy farm

d. A 7 year old girl who expresses complaints to her mom (a RHI participant) of not

being able to see

e. A 35 year old woman who received a blood pressure reading (by you) at an

agribusiness community Open House event

True or False. If multiple people live in the same house, the OHC should assign all the people

they same Residence number.

Which Google App would be most appropriate to use if you wanted to send an email to the

Program Manager to ask a question about an upcoming community event?

a. Google Mail

b. Google Calendar



c. Google Drive

d. Google Site

RHI strives to build and maintain relationships within communities of each of its service areas. Review the list below and identify at least three current collaborative partners.

a. Farm Bureau (required)b. Chamber of Commerce (accepted without penalty, but not required)c. Casa Hispana (accepted without penalty, but not required)d. HealthWatch Coalition (accepted without penalty, but not required)e. National Farm Medicine Center (required)f. Calumet County Public Health Department (not acceptable)

Which Google App would be most appropriate to use if you wanted to download a resource

from the Employee Portal [EP]?

a. Google Mail

b. Google Calendar

c. Google Drive

d. Google Site

Which Google App would be most appropriate to use if you wanted to schedule and

communicate the details of an off-site meeting with another staff member.

1. Google Mail

2. Google Calendar

3. Google Drive

4. Google Site

Which Google App would be most appropriate to use if you wanted to access a file that was

attached directly to the Google Calendar invite?

5. Google Mail

6. Google Calendar

7. Google Drive

8. Google Site

Constructed Response Content

RHI was founded in the year__________ and obtained (c)3 status in the year _____.2004, 2007



Explain which Google App(s) would be more appropriate to use if he/she was asked to schedule and communicate the details of an off-site meeting with another staff member.Google Calendar AND Google Mail OR Google Calendar ONLY (if all details were included in the invite AND if the other staff member was added as an Attendee.

Provide one example of how each RHI staff member (Executive Director, Program Manager, Outreach Health Coordinator) could utilize the Database.

Executive Director __________________________ Program Manager __________________________ Outreach Health Coordinator ____________________



Appendix C: Learner Satisfaction Survey

Congratulations! You successfully completed the New Employee Orientation Training Module.

We are interested in your feedback. This is strictly optional, although we encourage you to take a few minutes to tell us about your experience.

RHI Program Knowledge

1. I have a better understanding of RHI’s mission statement. Circle one.

Strongly Disagree Disagree Neither Disagree or Agree Agree Strongly Agree

2. I feel more confident about the program than I did prior to the training. Circle one.


3. I have a better understanding of RHI’s organizational structure than I did prior to the training. Circle one.


Technical Skills

Now that you have completed the training, respond to the following statements:

4. I would rate my ability to independently access various Google Apps to be: Circle one.

Much worse than prior to training

Worse than prior to training

Neither Worse or

Better

Betterthan prior to training

Much Betterthan prior to training

5. I would rate my understanding of Google Apps to be: Circle one.



Neither Worse or

Better



6. I would rate my understanding of various Google Apps to be: Circle one.



Neither Worse or

Better



Continued on backside





Training Content

7. Do you feel the content included in the training module was relevant? Explain your

answer.

8. What information do you feel was MOST helpful?

9. What information do you feel was LEAST helpful?

Delivery Method of Training

10. The training included a combination of lecture, open discussion, and hands-on activity.

What was the MOST effective for you? Explain.

Suggestions

11. What suggestions do you have for improving this training module?

THANK YOU for helping us improve our training!


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