Contact us:Centegy Technologiesc/o Sidat Hyder Morshed Associates207 Al Fattan Currency House Tower 2DIFC District Dubai, United Arab Emiratesimran.ali@centegytechnologies.com

insurance@centegytechnologies.com

Unparalleled R&D experience,insurance solutions expertise

and consulting

www.centegytechnologies.com

T E C H N O L O G I E SCENTEGY

NURTURINGINSURANCE

Nurturing InsuranceCentegy Technologies - Business Solutions & Beyond

Introduction

With a rich history spanning 25 years, Centegy Technologies, formerly Sidat Hyder Morshed Associates, is regarded as one of the most trusted information systems consulting firms. Our reputation is built on helping our customers achieve success; skillfully and diligently. This motto has earned Centegy Technologies unquestionable credibility and continues to drive our behavior, every day!

Since 1986, we have provided information systems and consulting to clients across Financial Services (Insurance and Banking), Retail and Mobile industry verticals. Our clients include small businesses as well as multinationals that regularly feature in the Fortune 500 list.

While we invest heavily in our people, research and development, and business knowledge, we maintain an honest view on what will work for our customers. This commitment to giving the right advice and solutions, ensuring success, has enabled us to be recognized as a trusted strategic business partner at our clients.

Insurance SolutionsOur insurance solutions cover the breadth of life and general insurance, including health (medical) and takaful. Designed by a team with deep industry knowledge and technology expertise, our insurance solutions will comfortably cater to your business requirements. Add to this, the strength of existing successful implementations in Middle East, South Asia, Saudi Arabia and Africa, our teams, including actuaries, are highly trained and well versed with insurance best practices to advise on business process and strategy.

Our core administration software are complemented by a suite of front end sales tools for agents and partners (e.g. Bancassurance) and a portal for customer interaction. The inherent strength of this combination is one that gives your organization a fully integrated model to service your customers.

The following pages contain details of our insurance solutions offering.

We look forward to hearing from you soon!

Contents

Conventional04 Individual Life Administration System06 Group Life Administration System08 General Insurance System10 Health Insurance System

Takaful12 Family Takaful Administration System14 General Takaful Administration System

Channels16 Illustration18 Bancassurance20 Telesales22 MobizAssure24 BrokerReady

Customer Centricity26 eCARE

With implementations across the Middle East, Saudi Arabia, Africa and South Asia, our team of insurance and technology experts are experienced and fully conversant in industry best practices

ILAS Individual Life Insurance

Given the unpredictable lifestyle of our era, individual security and family well being, protected through life insurance is taking on greater importance. In similar fashion, you need a solution that you can rely on to service your customers and provide them the security they expect. Designed in concert by actuaries, subject matter experts and IT inventors, iLAS is your solution to life insurance policy administration and management.

From New Business to Reinsurance and Accounting, our solution can easily integrate and automate your business model through user-friendly configurable business controls. A comprehensive business rules engine governs iLAS, giving you the flexibility to modify process as well as introduce innovative features and new products rapidly; thus allowing you to stay on the cutting edge of the industry and ahead of your competitors.

A glance at iLAS features

* Canvas®, providing you superior business model flexibility

* Capable of managing Conventional, Cooperative and any variation of these models

* Framework for Pure Risk, Conventional, Account value, Unit link and Hybrid products

* Seamless Salesforce and Commission management across channels

* Automated follow ups of Renewal, Lapses and ANF using Scheduler®

* Generation of Reinsurance border-eau & mathematical (actuarial) reserves

* Automated reversal of activities, integrated with General Ledger

* Fully integrated with General Ledger and Accounting

04

Our proficient delivery, competent implementation and well-organized support service enables us to exceed our clients’ expectations

GLAS Group Life Insurance

Employee productivity and well-being are two of the most important determinants of economic output today. Our Group Life Administration System (GLAS) provides you with rich functionality allowing you to administer and manage group life policies for your clients so that they can rest comfortably in the knowledge that you have them covered.

GLAS (Group Life Administrative System) provides a modern comprehensive solution to insurance companies dealing with Group Life, which enables them to do away with disorganized back-end processing functions and deliver unparalleled customer service and focus resources on critical business operations efficiently.

Some of the key features of GLAS are

• User friendly and flexible setup of new products, benefits, premium and claim calculation formulas

• Data uploading facility to upload insured persons into Quotation, Policy and Alteration modules • Generation of medical requirements (for over FCL and over age insured persons) including auto-charging the additional premium on the basis of loaded percentage • Auto/manual alterations dependent on defined business rules • Comprehensive claim module from registration to settlement of claims • Fully integrated quotation, policy, claim and re-insurance modules • Generation of receivable & payable accounting entries directly into General Ledger from policies, agents, re-insurance & co-insurer modules 06

GIS General Insurance

Most of our worldly possessions are protected and secured through insurance. As awareness and penetration continue to grow, it is essential that this insurance is administered through a robust system that has been designed by insurance experts.

The General Insurance System is such a system; built on solid technical foundations and underpinned by superior industry knowledge. GIS is a comprehensive solution to policy administration including key areas such as product design, underwriting, claims and reinsurance. The system also offers financial management and, critically, MIS which provides up to the minute, real time performance monitoring.

With multiple successful implementations and 20 years of product development experience, GIS has continuously demonstrated its reliability to support and enable clients.

The GIS offering includes

• Online and fully integrated underwriting, claim, accounting and re-insurance.

• Vastly categorized products terms and conditions

• Over 200 pre-designed reports covering all areas of operation and management reporting

• Covers multi-language, multi-company, multi-branches, multi-currency environment

• Full featured accounting system covers from voucher creation to financial reporting

• Plug-ins including a self service portal and agency sales module providing ability to sell policies online

08

GIS grows with your business needs

Making your job easier, simpler and better

HIS Health Insurance

In the modern era of healthcare; a powerful business solution is a key factor to gain a competitive edge in the health insurance marketplace. HIS (Health Insurance Solution) boosts the overall performance of your business by providing customer-centric operations which improves overall productivity and enables strategic decision-making.

The flexible product setup module enables you to configure wide range of health products. Additionally, the solution provides a user friendly pre-authorization and claim management interface. Through our Health Insurance Solution, ensure that your operations remain hassle-free, giving you a competitive edge in a highly competitive market.

The system provides business features such as

• Product redesign during policy period, including per person, ailment, confinement and coverage facility

• Comprehensive GEL and pooling mechanism maintain policy / per live reinsurance

• Inpatient / outpatient covers limit

• Census base quotation generation

• Excel base data uploading for large portfolio of policies

10

12

FTAS Family Takaful Administration System

Wishing to protect and plan for your family, in accordance with Shariah principles, as a concept is starting to gain serious traction across the global village. The growing acceptability and popularity of Family Takaful with millions of would-be consumers signals immense growth opportunities for the Takaful sector.

Our Family Takaful Administration System, with successful existing implementations, has been tested and is capable of meeting the strenuous demands of various Takaful models. Designed and vetted by renowned Takaful experts, we are confident our system can not only administer your business but allow you the peace of mind to focus on how to achieve that next stage of robust growth.

Features specific to Takaful include

* Capability to handle various takaful models and their variants as practiced in different markets from Malaysia to Middle-east and Africa

* Configuration of Takaful products including funds, Wakala fee, Modarbah, PIA/PRA/SH

* Deduction of allocation charges, mortality/risk and administration charges of each fund individually

* Deduction of Wakala fee from mortality/risk charges.

* Separate accounts for Participant Investment account, Participant Risk account and Shareholder account

* Surplus share distribution to participants in their accounts as per the percentage defined

* Generation of Retakaful bordereau

* Fully integrated with General Ledger and Accounting

Providing you unparalleled expertise to succeed inFamily Takaful

14

GTAS General Takaful Administration System

The General Takaful industry is in good company. As one of the few industries which are poised to take off rapidly over the next few years, Takaful companies are gearing up to ensure their operating models and systems are in shape.

This is where having a partner with the right expertise and business knowledge, gained over 20 years is essential. Our GTS provides you a web enabled platform that supports Wakalah for risk operations and Modarbah mode for investment income. Enabled through simple product configuration and policy administration, combined with a rich business intelligence layer, our General Takaful System is the right solution to power your business.

Salient features include

• Accounting matrix to book premium for Share Holders Fund (SHF) and Participant Takaful Funds separately (PTF)

• Definition of Wakala Fee Share

• Commission calculation on Share Holder Fund (SHF) or Participant Takaful Fund (PTF)

• Surplus calculation based on defined percentage for each year by class of business

• Allocation of expenses between SHF & PTF

• Claim & Re-takaful will be done from PTF only

• Ex-gratia claims will be processed from SHF

• Separate booking of Investment Income in SHF & PTF

• Allocation of Modarbah fee, calculated on PTF investment income, to SHF

Giving you the peace of mind you deserve

Equipping your business with real time information, available anywhere

Illustration

In the fast paced world of business, success lies with those who are equipped and can leverage information available 24 hours a day, 7 days a week.

The Illustration application allows agents and channel partners to work anytime, anywhere with prospective clients and gives an organization access to customer information no matter where the location.

The application supports a high degree of automation and easy support for decentralized units to reduce operational costs and optimize resource utilization.

Enhancing mobility, it is capable of running on stand-alone mode on agent laptops or on any PC installed with any operating system. 16

Features include

• Products uploaded to laptops/personal computers or downloaded from company servers.

• Generation of illustration including premium, sum assured and projected maturity value

• Auto-save feature for each illustration and provision of reference number – allowing efficient record management and processing when client wishes to proceed

• Demonstrate multiple illustrations using various scenarios – increasing chances of sales

Bancassurance

Technology innovation is a key enabler in driving insurance penetration globally. We promise to equip your business with proven industry leading solutions that can drive exponential growth. Bancassurance, as a channel for the insurance industry, is responsible for driving significant growth. Our leading Bancassurance solution ensures your presence across partner banks and branches maximizing your chances of acquiring new customers.

The solution’s flexible and feature rich architecture permits you to issue policies at the POS by leveraging product features and underwriting guidelines configured in the core insurance system. This real-time, dynamic interaction between iLAS and Bancassurance guarantees benefit from the latest technology; granting you the privilege of making efficient business decisions while empowering your business with the most significant best practices in the market. 18

Keeping it simple; minimizing data entry to maximize sales success!

The solution offering includes

* Auto computation of plan/rider premium and product fee

* Auto validation of product configuration rules and policies

* Generation of Illustrations depicting premiums, cash and account values till maturity

* Online medical questionnaire

* Auto Underwriting to determine medical or non-medical cases

* Generation of reports for daily/weekly/monthly target evaluation

Telesales’ extensive platform is ideal for phone sales, appointment setting and prospecting

Telesales

New business acquisition and maintaining existing customers is the lifeblood of any successful business. Our Telesales application enables sales and telemarketing contact centers to seize opportunities to service and acquire customers. Telesales facilitates you in exceeding your sales targets using proven telemarketing techniques and is capable of running at any call center at the insurer, partner or bank.

The application interacts with our iLAS solution, facilitating sales via telephone while maintaining data integrity on the core system. Customers can send their premium payments through multiple payment modes including credit cards. Call center agents can gather relevant medical details, answer inquiries and discuss prospective scenarios on projected illustrations. And all this can be done while on the phone with the customer!

20

The solution provides seamless integration with thrid party CRM module

Additional features include:

. Online premiums and underwriting

. Daily report allows partners to evaluate their targets

. Automatic commission calculation, along with General Ledger entry

. Automatic product validation based on defined business rules

*(Subject to the availability of POS terminal for credit card authorizations)

MobizAssure

Combining the mobility phenomenon gripping the world with innovation in insurance, MobizAssure helps you bring a paradigm shift to the insurance industry, tapping new customer segments and leapfrogging competition.

Our solution provides a perfect blending of traditional business development technique with emerging mobile insurance trends to enable business activity from the remotest of locations using an application on your handheld devices, be it as mobile phone, smart-phone or tablet.

MobizAssure boosts your business by offering multiple channels at a time, giving you unparalleled sales and customer service improvements, all whilst maintaining data integrity via a secure connection.

22

Features include

. Real-time decision making using intelligent underwriting

. On-the-spot policy issuance, through Centegy’s proprietary SMS/Text Message protocols

. Access to real time policy information (personal information, financial value) . Generation of Illustration and policy documents

. Online data transfer to core-system

Discover new dimensions, demographics anddynamics

BrokerReady

Brokers are the life blood of the insurance industry. Our BrokerReady solution provides a comprehensive application to manage insurance company offerings and a robust engine to cater to distinct customer segments.

Managing quotations, converting prospective customers into insured clients, through to reconciliation of accounts with insurers are glowing features.

BrokerReady generates accounting entries on each financial transaction and is fully integrated with a General Ledger, for e.g., on preparation of cover-notes, system generates accounting vouches for premium, commission, brokerage fee etc.

BrokerReady allows you to run an efficient to maximizeprofits through

24

BrokerReady enables high quality customerservice and efficient exchange of informationwith insurers and customers alike

• Flexible interfaces providing unlimited information capture for life & non-life products

• Faster processing of quotes, making your business simple and cost effective

• Equips you to deal with your clients and insurance providers in the most advanced and quick fashion

• Powerful search & comparison engine facilitates presenting best options for customer

• Reusable sales inquiries aid you generating best quotes based on client risk profile

Your window to the world of business and insurance

eCAREEvery organization desires information to be presented through a single lens. eCare is your window to the world of insurance and customer centricity. A one stop-shop for business partners and customers, eCare improves the flow of information, enhancing productivity and customer satisfaction.

Designed to cater across a host of channels, eCare embodies flexibility with the end user in mind. Leveraging web technology, the solution can be adapted to your agencies, customers or channel partners to offer them real-time insight into their business so that they can make real time decisions. By using eCare, you can reduce your dependence on support staff and focus your resources on strategic activities to grow your business.

26

* Policy cash value or number of units

* Previous claim history

* Policies ready for renewal (for Agents)

* Region and branch wise written premiums

* Fund allocation

Simple and user friendly, eCare can provide the following information

T E C H N O L O G I E SCENTEGY

INSURANCE SOLUTIONSwww.centegytechnologies.com