13
Integrated Facility Management Healthcare Support Services and Property & Facility Solutions
Integrated Facility Management
Healthcare Support Services and Property & Facility Solutions
Optimising Assets to Improve Lives
MALAYSIA
More than 1,000 Employees
SINGAPORE
More than 1,500 Employees
TAIWAN
More than 5,500 Employees
We operate in 3 countries
Delivering Exceptional Integrated Facility Management Services
Edgenta UEMS Sdn Bhd (formerly known as UEMS Solutions Sdn Bhd) is an Integrated Facility Management Company, offering innovative healthcare support services and property & facility solutions to exceed our customers’ diverse needs. Edgenta UEMS is a key subsidiary of UEM Edgenta Berhad (KLSE: EDGENTA), the leading Asset Management and Infrastructure Solutions company in the region. For more than 20 years, Edgenta UEMS has provided non-clinical healthcare support services to government and private hospitals, offering facility engineering maintenance, biomedical engineering maintenance, housekeeping services, portering, linen and laundry services, project management and specialised services such as external facade management to our clients.
Today, Edgenta UEMS has expanded its core services to include healthcare waste management services, energy management and extending beyond the healthcare sector; servicing multiple industries including education, telecommunication, manufacturing, oil & gas, and other commercial and industrial sectors.
8,000 employees across Malaysia, Singapore and Taiwan
Note: Edgenta UEMS group of companies
Innovative Solutions for Your Business
Facilities EngineeringMaintenanceServices (“FEMS”)
Linen & LaundryServices (“LLS”)
HealthcareWaste ManagementServices (“HWMS”)
PorteringServices (“PTR”)
Biomedical Engineering Maintenance Services (“BEMS”)
HousekeepingServices (“HSK”)
Facilities EngineeringMaintenance Services(“FEMS”)
Biomedical EngineeringMaintenance Services(“BEMS”)
Our care for your assets comes from an amalgamation of our experience in adopting international best practices, optimising performance through benchmarking and continuously improving procedures and systems.
Our goal in maintaining biomedical equipment is maximising their availability to our clients, enhancing accuracy in performance, ensuring safety in usage and prolonging its’ lifespan.
Asset and Equipment InventoryManagement
Asset Maintenance Services
Civil, Mechanical and Electrical System
Energy & Environment Management
Fleet & Vehicle Maintenance
Ground Maintenance
Structured Asset Management andInventory Programmes
Maintenance Management Information System
Equipment Acceptance Testing & Commissioning
User Interface & Training
Warranty Management
Hazardous and Contaminated Devices Handling
Lightning & Surge Protection System
Occupational Safety and HealthManagement
On Premise Road and Drainage System
Pest Control
Technical Consultancy Services
Predictive & Risk Based Maintenance
Corrective Maintenance
Procurement & Spares Management
Equipment Failure Analysis
Technical Advise
Quality Assurance Programme
Equipment Decommissioning
RMbillion
worth of FEMS assetsmaintained at 81 hospitals
planned preventivemaintenance completedon schedule
service level of performancemaintained
Note: These are combined track record under the UEM Edgenta group of companies Note: These are combined track record under the UEM Edgenta group of companies
equipment uptime since2002, resulting in higher patient turnover
planned preventivemaintenance completed on schedule
growth in asset size since 1997, accumulating to 172,200 units of assets
1.8
98%95%
90%96%
161%
Healthcare WasteManagement Services(“HWMS”)
Linen & LaundryServices(“LLS”)
A clean environment is critical to safeguard the health and safety of all patients, staff and visitors. We offer a holistic and efficient operational framework that controls and reduces exposure to sources of infection and health hazards.
We understand that an individual’s uniform is an extension of the values, brand and quality of its organisation. We take pride in upholding the quality, durability and cleanliness of this symbol. We provide a comprehensive service in line with international standards that ensures the elimination of cross-contamination and infection risks.
Waste Collection and Storage
Hygienic and Infectious Control Management
Spillage Management
Incineration and Treatment of Clinical Waste
Linen Delivery Management
Linen Identification
Linen Inventory
Linen Loss and Condemnation Management
Linen Procurement
Emergency Requisitions
Inert Ash Disposal into Approved Land Fills
On-Line and Manual Waste Movement Tracking System
Linen Replacement
Occupational Safety and Health Act Adherence
Quality Assurance Programme
Management Information System
Linen Processing Management:Operational and Linen Quality Test inAdherence to Guidelines set by United States and Environment Protection Agency Standards
4,371 tonnesIncinerates more than
Invested more than
ProcessesInvested more than
for laundry plant and equipment
Supplies more than
pieces of clean linen/day
of clinical wasteper year
in clinical waste incinerationplants and equipment tonnes of soiled
linen/day
scheduled pick-ups annually
Undertakes about
10,000 RM
RM
million
million
66.986 51 970
Note: These are combined track record under the UEM Edgenta group of companies Note: These are combined track record under the UEM Edgenta group of companies
HousekeepingServices (“HSK”)
Portering Services(“PTR”)
Good hospital hygiene at minimal disruption to patients is a vital component to any healthcare provider. We at Edgenta UEMS leverage on technology such as our UETrack™ platform and incorporate the latest cleansing products and methods to ensure the best service quality for our customers.
We are the pioneer service provider in Malaysia with proven methodologies and a strong track record in Singapore and Taiwan. We leverage on technology to improve productivity and efficiency which leads to cost reductions for our clients.
Our technology assigns highly trained porters to manage both patient and non-patient movements; assisting the medical staff in performing administrative and logistical tasks.
General and Public Area Cleaning
Hygienic and Infectious Control Management
Cleaning Supplies and Consumables
Quality Assurance Programmes
Patient Movement Within theHealthcare Facility
Portering of Documents, Blood Samples and Other Healthcare Related Items
Specialised Area Cleaning
Spillage Management
Systematic and Consistent Cleaning Schedules
Waste Collection
External Facade Cleaning
Replenishment of Oxygen Cylinders
Item Delivery for Repair and Maintenance or R elocation
sq. meters of floor area cleaned daily
tasks performed per month
response time within8 to 15 minutes
Manpower utilisation improved nd optimised
in the last 5 years
UETrack™ portering operations
invested in cleansing equipment since 1997
RMmillionmillion
hours
6.23.6100,000
85%over 20%
24
Note: These are combined track record under the UEM Edgenta group of companies Note: These are combined track record under the UEM Edgenta group of companies
Integrated Facilities Management - Commercial properties and facilities
We provide services that are geared towards maximising the building lifecycle value by ensuring continuous peak performance of the facilities and buildings driven by maintenance regimes and provision of soft and hard facilities management services.
Supported by our central Command & Contact Centre:
Operations & Maintenance ▪ Civil & Structural (C&S) ▪ Mechanical & Electrical (M&E)
Command & Contact Centre
Asset Management ▪ End of Life & Beyond Economic Repair
▪ Heating, Ventilation and Air Conditioning
▪ Indoor Air Quality & Duct Cleaning ▪ Nominated Sub-Con Management ▪ Building Automation System ▪ Fire Fighting & Protection System
Environmental Services ▪ Housekeeping ▪ Portering ▪ Linen & Laundry ▪ Waste Management ▪ Grounds & Landscape ▪ External Facade Maintenance ▪ Pest Control ▪ Floor Care
Building Internet of Things(IoT) – Collect, Monitor,Manage, Analyse & Predict
▪ Online Collection of Data ▪ Remote Monitoring and
Managing ▪ Machine Learning ▪ Predictive Analysis ▪ Contact Centre ▪ Workforce Management
Made Possibleby Adopting Best Practicesin What We Do and Leveraging on Innovative Solutions
Operational Central Workshop
Innovation UETrack™
▪ Continuously investing into our talent to ensure the best service
delivery for our clients
▪ Leveraging on the technology to drive productivity such as autonomous scrubbers, delivery robots within hospitals and drones for building inspections
▪ Centrally located workshop that houses a mobile support team; supporting our clients within the
region
▪ Exploring innovative solutions to change the way we work using real-time sensors, QR code tracking and app developments
▪ A proprietary cloud enabled platform that drives productivity and efficiency to enable consistent high performance in our service delivery
EdgentaAcademy
Automation
Quality, Safety, Health and Environment Our quality policy goes beyond business-as-usual and regulatory requirements, best practices and benchmarks. We utilise our resources effectively to consistently improve process efficiency and reduce quality issues. Additionally, we aim to build a culture and mindset where safety is always first.
EnergyConsultancy
Energy Monitoring &Management System
SustainabilityServices
EnergyFinancing
Consultation servicesbased on conventionalprocurement methods
Comprehensive monitoringand management system viaappointment of RegisteredElectrical Energy Manager(REEM)
Energy Efficiency Programmes
Financing of Projects ThroughEnergy Performance Contract
▪ Energy Assessment ▪ Independent Measurement &
Verification ▪ Independent Technology
Assessment ▪ Building Energy Simulation ▪ Green Building Facilitation ▪ Design & Commissioning ▪ Renewable Energy System
▪ Energy Audit ▪ Energy Saving Measures ▪ ISO 50001 Compliance ▪ Sustainable Energy Monitoring
System ▪ Enable Active Facilities
Maintenance
▪ New Equipment Installation ▪ Energy Saving Measures ▪ Equipment Maintenance ▪ Comprehensive Energy
Monitoring & Management
▪ Efficient Equipment Installation ▪ Green Building Certification &
Commissioning ▪ Equipment Maintenance ▪ Energy Services and Facilities
Management
Offering Competencies from Our Lateral Business to Help You Achieve Your Sustainable Development
Awards and Recognitions
Certifications
Outstanding Productivity:Enhancing Spot Cleaning
Productivity via I-Mop Machine at Khoo Teck Puat Hospital
2017
Outstanding Continuous Improvement:
Enhancing UETrack™ Portering System for Smart Assignment of Jobs at Tan Tock Seng Hospital
2017
Merit Continuous Improvement:Improving the Quality of
Housekeeping via UETrack™ Housekeeping Performance-Based
System Inspection Module at Yishun Community Hospital
2017
Merit Continuous Improvement:KAIVAC-Professionalising Restroom
Cleaning at National University Hospital Medical Centre
2017
National Environment Agency Singapore:
Enhanced Clean Mark Accreditation Scheme (Gold) Award
2018
Workplace Safety & Health Council:bizSAFE Star
National Environment Agency Singapore:
Certificate of Registration Issued by Control of Vector and Pesticides Act
Outstanding Productivity:UETrack™ Toilet Demand
Inspection System Pioneering Restroom Cleaning on Demand at National University Hospital
Medical Centre2017
Outstanding Innovation:UETrack™ Housekeeping
Performance-Based System Module Strengthening Inter-
Departmental Collaboration at National University Hospital
Medical Centre2017
ISO 9001 UKAS Management System
Malaysia Standards
ISO 9001:2015TUV Asia Pacific Ltd, Taiwan Branch
Taiwan Standards
ISO 9001:2015Quality Management System
Singapore Standards
ISO 22301:2012Business Continuity
Management SystemSingapore Standards
ISO 14001:2015Environmental Management
SystemSingapore Standards
ISO 18001:2007Occupational Health &
Safety Management System Singapore Standards
ISO 9001 Malaysia Standards
ISO 14001:2015TUV Asia Pacific Ltd, Taiwan Branch
Taiwan Standards
BS OHSAS 18001:2007Malaysia Standards
OHSAS 18001:2007TUV Asia Pacific Ltd, Taiwan Branch
Taiwan Standards
Our Clients
MALAYSIA SINGAPORE TAIWAN
We care for over 150 hospitals and properties in Asia. These include:
Healthcare: Healthcare: Healthcare:
Non-Healthcare: Non-Healthcare: Non-Healthcare:
▪ Assunta Hospital, Petaling Jaya ▪ Hospital Fatimah, Ipoh ▪ Mahkota Medical Centre, Melaka ▪ Oriental Melaka Straits Medical
Centre ▪ Pantai Hospital Cheras ▪ Pantai Hospital Ipoh ▪ Pantai Hospital Penang ▪ Pantai Hospital Kuala Lumpur ▪ Thomson Hospital Kota Damansara ▪ Tung Shin Hospital, Kuala Lumpur
▪ Alexandra Hospital ▪ Changi General Hospital ▪ Khoo Teck Puat Hospital ▪ KK Women’s & Children’s Hospital ▪ National University Hospital
Singapore ▪ Ren Ci Community Hospital ▪ Sengkang General ▪ St Luke’s Hospital ▪ Tan Tock Seng Hospital ▪ Yishun Community Hospital
▪ Cardinal Tien Hospital, Xindian Branch ▪ Cheng Ching Hospital, Chung Kang
Branch ▪ Chung Shan Medical University
Hospital ▪ Fu Jen Catholic University Hospital ▪ Kaohsiung Veterans General Hospital ▪ National Taiwan University Hospital ▪ National Taiwan University Hospital,
Hsinchu Branch ▪ National Yang-Ming University Hospital ▪ Taipei Veterans General Hospital ▪ Tri-Service General Hospital, Neihu
Branch
▪ AIA Malaysia ▪ Hengyuan Refining Company ▪ DHL ▪ INTI International University &
College ▪ UMW Toyota Motor ▪ Xiamen University Malaysia
▪ Buddha Tooth Relic Temple and Museum ▪ INSEAD ▪ Maybank ▪ Ministry of National Development ▪ Parliament House
▪ Chimei Museum ▪ Da Ai Television ▪ E-DA Outlet Mall ▪ Hua Wei Industrial ▪ Taipei Enterprise Building
Why Edgenta UEMS?Edgenta UEMS is a market leader in non-clinical healthcare support services in Malaysia, Singapore and Taiwan. As part of UEM Edgenta, the leading Asset Management and Infrastructure Solutions company in the region, our diverse knowledge and experience from multiple industries is an advantage which allows us to deliver optimal solutions to improve the non-clinical support services demanded by today’s healthcare providers and other commercial industries. Our innovative solutions are a result of our ambition to modernise and improve your business’ needs. Let us be your partner to perfect the everyday things which matter to you.
Edgenta UEMS Sdn Bhd (58464-M)(formerly known as UEMS Solutions Sdn Bhd)
Level 3, Menara UEM, Tower 1, Avenue 7The Horizon, Bangsar South City
No. 8, Jalan Kerinchi59200 Kuala Lumpur, Malaysia
Tel : +603-2725 6688Fax : +603-2725 6888
www.edgentauems.com.my
