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V I S H A L S H A R M A

M B A S E M - I I IR . N O - 1 0 3 1 7 2 2 4 3 0 9 9

INTEGRATED FUNCTIONS ANDPROCESS OF BUSINESS

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BUSINESS

y BUSINESS is an organization engaged in the trade ofgoods, services or both to the consumers.

y Business is run by the individual or the organization

for profit motive.y EXAMPLE OF BUSINESS : Sole proprietorship ,

partnership firm , HUFs , company etc.

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BUSINESS PROCESS

y A BUSINESS PROCESS or BUSINESSMETHOD is a collection of related, structuredactivities or tasks that produce a specific service or

product (serve a particular goal) for a particularcustomer or customers.

y A business process begins with a mission objectiveand ends with achievement of the business objective

.

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TYPES OF BUSINESS PROCESS

y There are three types of business processes:

y MANAGEMENT PROCESSES: The processes that governthe operation of a system. Typical management processesinclude "Corporate Governance" and "Strategic

Management".y OPERATIONAL PROCESSES: The processes that

constitute the core business and create the primary valuestream. Typical operational processes are Purchasing,

Manufacturing, Advertising and Marketing, and Sales.y SUPPORTING PROCESSES: which support the core

processes. Examples include Accounting, Recruitment,Call centre, Technical support.

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BUSINESS PROCESS MODEL

y A business process model includes:

1. Has a Goal

2. Has specific inputs

3. Has specific outputs

4. Proper utilization of resources

5. Has a number of activities that are performed in

some order.6. Creates value of some kind for the customer. Thecustomer may be internal or external.

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INTEGRATED FUNCTIONS

Planning

Organizing

Staffing

Directing

Co-ordinating

Controlling

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Planning

y Planning is the foremost and most importantfunction of the business management.

y It is also called strategic function.

y Planning involves what to do , how to do, when to doand by who will do.

y Planning function is performed by Top Managementwhich includes Board Of Directors , CEOs, General

Managers etc.

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Organizing

y Organizing function comes after planning function

y It the process of dividing the work into convenienthours and duties and grouping of such duties in the

form of positions, grouping of various positions intothe department and sections, assigning duties toindividual positions and delegating authority to eachposition so that work is carried out as planned.

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Staffing

y Staffing involves the recruitment of staff orpersonnel, training and development , fixingfinancial compensations and appraisal of the

personnel in an organization.y Staffing is to recruit right person for the right job.

y Staffing in the integrated process of the businessplays the vital role in the managing the personnel.

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Directing

y Directing means when people are available in theorganization ,they must know they expected to do inthe organization and manager communicates their

duties.y Supervisor continuously guiding and leading the

subordinates for better work performance andmotivate them to work with zeal and enthusiasm.

y Directing involves communicating , motivating andleading.

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Coordinating

y Coordination is the orderly synchronizing the effortsof the subordinates to provide the proper amount,timing and quality of the execution so that their

unified efforts lead to achievement of the objectives.y Coordinating function coordinates the work of the all

the departments in the organization.

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Controlling

y Controlling involves the identification of actualresults, comparisons of actual results with expectedresults as set by planning process, identification of

the deviation between the two , if any , and taking ofcorrective actions so that actual results match withexpected results.

y Controlling function is the basis for planning

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THANKS