Integrated Management System Manual · 2016-08-11 · Integrated Management System Manual [Based on...

Integrated Management System Manual

[Based on ISO 9001:2008 QMS, ISO 14001:2004 EMS and BS OHSAS 18001:2007 OH&S MS Standards]

GAIL/DBPL/IMSM

ISSUE NO: 01 ISSUE DATE: 01.06.2014 REVISION NO.: 01 REVISION DATE: 24.10.2015

GAIL (India) LIMITED Corporate Miller Miller, 2

nd.Floor

332/1, Thimmaiah Road, Vasanth Nagar Bangalore 560052

Tel: +91-80-2234 2571 & +91-80-2234 0704/705

This page is intentionally left blank

lntegrated Management System Manual

GAIL

SECTION 0.1 - DOCUMENT INFORMATION

Document Title lntegrated l\4anagement System Manual (lMS Manual)

Document Code GAIUDBPUIMSM

Date of lnitial Release (First Edition) 01.06.2014

System Effective Date 05.09.2014

Currenl Issue No lssue 01

Current Document Revision No Revision "01"

Current Revision Date 24.10.2015

Document Owner Management Representative / Management Appointee

Document Autho(s) Assistant [.4anagement Representative

Document / Document Change Reviewer Management Represenlative

Document Approver OIC (Officer in Charge), DBPL

Document Status Final

Document Revision Details Refer to Revision Record - Section 0.3

DOCUMENT AUTHORIZATION

The lntegrated Management system Manual (lMS Manual) lssue-01, Revision "01" is (approved) andreleased for implementation and it comes in to effect from ZA.IO.ZOL'.

Prepared by Reviewed by Approved by

Signature \-tq 1,.d..t t\-4 6<1ir-^^'g"

NameTapan D. Parida,

CM (GAILTEL)

\u-Arun Modi, DGM (O&M) S.N.Kumar, GM (O&M-SR)

Designation AMR Management Representative Officerin-Charge (OlC)

Date 24.tO.20ts 24.70.20L5 24.tO.2075

GAIL/DBPL iIMSM lssue 0'1

O GAIL (lndia) Limited

Section 0.1 Revision: 01 Revision Date : 24.10.201 5 Pg'l of 1


GAIL/DBPL /IMSM Issue 01 Section 0.2 Revision: 00 Revision Date : Nil Page 1 of 5

© GAIL (India) Limited

SECTION 0.2 –CONTENTS

IMSM

Section

Ref.

Corresponding Clauses in

Description ISO

9001: 2008

ISO

14001: 2004

BS OHSAS 18001:

2007

0.1 ----- ----- ----- Document Information

0.2 ----- ----- ----- Contents

0.3 ----- ----- ----- Revision record

0.4 ----- ----- ----- Document control of IMS Manual

0.5 ----- ------ ----- Introduction to the organization

0.6 ----- ------ ----- Introduction to the Integrated Management

System

1 1 1 1 Scope

2 2 2 2 Normative References

3 3 3 3 Abbreviations, Terms and definitions

4 4 4 4 Integrated Management System

4.1 4.1 4.1 4.1 General requirements

4.2 4.2 4.4.4 4.4.4 Documentation requirements

4.2.1 4.2.1 ----- ----- General

4.2.2 4.2.2 4.4.4 4.4.4 Integrated Management System Manual

4.2.3 4.2.3 4.4.5 4.4.5 Control of documents

4.2.4 4.2.4 4.5.4 4.5.4 Control of records

5 5 ----- ----- Management responsibility

5.1 5.1 4.2 4.2 Management commitment

5.2 5.2 4.3.1 4.3.1 Focus on Interested Parties’ Concerns

5.3 5.3 4.2 4.2 Management System Policy

----- 5.3 4.2 4.2 Integrated Management System Policy




IMSM

Section

Ref.


Description ISO

9001: 2008

ISO

14001: 2004

BS OHSAS 18001:

2007

5.4 5.4 4.3 4.3 Planning

5.4.1 ---- ----- ----- General

5.4.2 5.4.1 4.3.3 4.3.3 Aspects related to Core Business Processes

5.4.3 ---- 4.3.1 ---- Environmental aspects

5.4.4 ---- ---- 4.3.3 Hazard Identification, risk assessment and

determining controls

5.4.5 ---- 4.3.2 4.3.2 Legal and other requirements

5.4.6 ---- 4.3.3 4.3.3 Objectives, targets and programmes

5.5 5.5 4.4.1 4.4.1 Responsibility, authority and communication

5.5.1 5.5.1 4.4.1 4.4.1 Responsibility and authority

5.5.2 5.5.2 4.4.1 4.4.1 Management Representative

5.5.3 5.5.3 4.4.3 4.4.3 Internal communication

5.5.3.1 ---- 4.4.3 4.4.3.1 External Communication

5.5.3.2 ---- ---- 4.4.3.2 Participation and consultation

5.6 5.6 4.6 4.6 Management review

5.6.1 5.6.1 ---- ---- General

5.6.2 5.6.2 ----- ----- Review inputs

5.6.3 5.6.3 ---- ---- Review outputs

6 6 ---- ---- Resource Management

6.1 6.1 4.4.1 4.4.1 Provision of resources

6.2 6.2 4.4.1 4.4.1 Human resources

6.2.1 6.2.1 ----- ----- General

6.2.2 6.2.2 4.4.2 4.4.2 Competence, training and awareness

6.3 6.3 4.4.1 4.4.1 Infrastructure




IMSM

Section

Ref.


Description ISO

9001: 2008

ISO

14001: 2004

BS OHSAS 18001:

2007

6.4 6.4 ---- ---- Work environment

7 7 4.4 4.4 Implementation and operation

7.1 7.1 ---- ---- Planning of Product realization

7.1.1 ---- 4.4,6 ---- Operational control-EMS

7.1.2 ---- ---- 4.4.6 Operational control-OH&S

7.2 7.2 ----- ----- Customer-related processes

7.2.1 7.2.1 4.3.1 & 4.3.2 4.3.1 & 4.3.2 Determination of requirements related to

GAIL DBPL Pipeline O&M

7.2.2 7.2.2 ---- ---- Review of requirements related to

product\service

7.2.3 7.2.3 ---- ---- Customer communication

7.3 7.3 ---- ---- EXCLUDED

7.4 7.4 4.4.6 4.4.6 Purchasing

7.4.1 7.4.1 ---- ---- Purchasing process

7.4.2 7.4.2 ---- ---- Purchasing information

7.4.3 7.4.3 ---- ---- Verification of purchased product

7.5 7.5 ---- ---- Production and service provision

7.5.1 7.5.1 4.4.6 4.4.6 Control of production and service provision

7.5.2 7.5.2 ---- ---- EXCLUDED

7.5.3 7.5.3 ----- ----- Identification and traceability

7.5.4 7.5.4 4.4.6 4.4.6

Customer property

7.5.5 7.5.5 4.4.6 4.4.6 Preservation of product

7.6 7.6 4.5.1 4.5.1 Control of monitoring and measuring

equipment

8 8 4.5.1 4.5.1 Measurement, Analysis and Improvement




IMSM

Section

Ref.


Description ISO

9001: 2008

ISO

14001: 2004

BS OHSAS 18001:

2007

8.1 8.1 ---- ---- General

8.2 8.2 4.5.1 4.5.1 Monitoring and Measurement

8.2.1 8.2.1 (7.2.3) ---- ---- Customer satisfaction

8.2.2 8.2.2 4.5.5 4.5.5 Internal Audit

8.2.3 8.2.3 ----- ----- Monitoring and measurement of processes

8.2.3.1 8.2.3 ----- ----- Monitoring and measurement of QMS

processes

8.2.3.2 ---- 4.5.1 4.5.1 Monitoring and measurement of EMS and

OH&S Performance

8.2.3.3 ---- 4.5.2 4.5.2 Evaluation of Compliance

8.2.4 8.2.4 ----- ----- Monitoring and measurement of Product

(Service)

8.3 8.3 4.4.7 4.4.7 Handling of Nonconformities

8.3.1 8.3 ---- ---- Control of Nonconforming Product (Service)

8.3.2 ---- 4.4.7 4.4.7 Emergency preparedness and response

8.3.3 ---- 4.5.3 ---- Nonconformity, Corrective action and

Preventive action - EMS Operations

8.3.4 ---- ---- 4.5.3 Incident Investigation, Nonconformity,

Corrective and Preventive action

8.3.4.1 ---- ---- 4.5.3.1 Incident investigation

8.3.4.2 ---- ---- 4.5.3.2 Nonconformity, Corrective action and

Preventive action-OH&S operations

8.4 8.4 ----- ----- Analysis of data

8.5 8.5 4.5.1 & 4.5.3 4.5.1 & 4.5.3 Improvement

8.5.1 8.5.1 4.5.1 & 4.5.3 4.5.1 & 4.5.3 Continual improvement

8.5.2 8.5.2 4.5.3 4.5.3 Corrective action




IMSM

Section

Ref.


Description ISO

9001: 2008

ISO

14001: 2004

BS OHSAS 18001:

2007

8.5.3 8.5.3 4.5.3 4.5.3 Preventive action

ANNEXURE - 1 List Of Outsourcing Activities

ANNEXURE - 2 Interaction of IMS Processes

ANNEXURE - 3 Quality Objectives

ANNEXURE - 4 EMS and OH&S Objectives

ANNEXURE - 5 Organization Chart

ANNEXURE - 6 Roles, Responsibility Accountability and

Authority Matrix

ANNEXURE – 7 List of Process Manuals


GAIL/DBPL /IMSM Issue 01 Section 0.3 Revision: 01 Revision Date : 24.10.2015 Page 1 of 2


SECTION 0.3 –REVISION RECORD

The details of revisions made to IMS manual under the current issue number of the document

will be maintained in the table given in this section till the issue number is changed.

The first revision of the document shall start with Rev No. ‘00’ and Issue No. 01 Whenever

there are any changes to any page or section of the documents, the revision number of the

particular page shall be incremented by 1 (1, 2...etc.) and shall be re issued. When any

section or page exceeds 9 revisions or undergo major changes to the documentation, all the

revision number of sections/pages shall be reset to ‘00’ & issue number is incremented to

Issue No. 2.

Upon incorporating any revision, Document authorization section (Section 0.1) shall be

updated and re-authorized. Revision(s) will come in to effect from the date of its approval. The

Procedure for revision, updating and amendment of the IMS Manual is as per the Control

documents Procedure GAIL-DBPL-IMS-MCP-01.

DOCUMENT CONTROL LOG

Issue

No.

Rev.

No.

Date of

Revision

Section /

Clause

Revised

Page

Ref.

Revision

Details

Reviewed by

(MR) App. by (OIC)

1 00 NIL NIL All First Issue of IMS

Manual

[DGM (O&M),

DBPL] [OIC, DBPL]

2 01 24.10.15 Section

0.5 6 of 6

Addition of two new

Maint. Bases along

with change of

RGMC location

-do- -do-

3 01 24.10.15

Section 1

/ Clause

1.2.2

4 of 4

Addition of

addresses for two

new Maint. Bases

-do- -do-




4 01 24.10.15 Annexure

-6

1 of 28

& 20-28

of 28

Addition of Roles of

MR, AMR & HODs -do- -do-


GAIL/DBPL /IMSM Issue 01 Section 0.4 Revision: 00 Revision Date : NIL Page 1 of 1


SECTION 0.4 – DOCUMENT CONTROL OF IMS MANUAL

0.4.1 Structure of the Manual

The IMS Manual is structured to describe the Integrated Management System in

Sections, and these Sections are arranged in serial order. The page numbering also is

made in serial order and it is mentioned in the ‘Footer’. Title page indicates the current

Issue number only. The current issue number, revision number and its revision date are

mentioned in each Section of the Manual for reference purposes.

0.4.2 Procedure for revision, updating and amendment of the IMS Manual

The Procedure for revision, updating and amendment of the IMS Manual is as per the

Control documents Procedure DBPL-IMS-MCP-01.




SECTION 0.5 – INTRODUCTION TO THE ORGANIZATION

Formation of GAIL

GAIL (India) Ltd was incorporated in August 1984 as a Central Public Sector

Undertaking (PSU) under the Ministry of Petroleum & Natural Gas (MoP&NG). The

company was initially given the responsibility of construction, operation & maintenance

of the Hazira – Vijaypur – Jagdishpur (HVJ) pipeline Project. It was one of the largest

cross-country natural gas pipeline projects in the world. Originally this 1800 Km long

pipeline was built at a cost of Rs 1700 Crores and it laid the foundation for development

of market for natural Gas in India.

Current Businesses - Domestic

GAIL, after having started as a natural gas transmission company during the late

eighties, has grown organically by building large network of Natural Gas Pipelines

covering more than 10900 Km with a capacity of around 200 MMSCMD; two LPG

Pipelines covering 2040 Km with a capacity of 3.8 MMTPA of LPG; seven gas

processing plants for production of LPG and other Liquid Hydrocarbons, with a

production capacity of 1.4 MMTPA; and a gas based integrated Petrochemical plant of

410,000 TPA polymer capacity which is further being expanded to a capacity of 900,000

TPA. The Company also has 70% equity share in Brahmaputra Cracker and Polymer

Limited (BCPL) which is setting up a 280,000 TPA polymer plant in Assam. Further,

GAIL is a co-promoter with 15.5% equity stake in ONGC Petro-additions Limited (OPaL)

which is implementing a green field petrochemical complex of 1.1 MMTPA Ethylene

capacity at Dahej in the state of Gujarat. GAIL has 32.86% stake along with NTPC as

equal partner in JV Company, RGPPL at Dabhol which is house to largest gas based

power generation facility and an LNG regasification terminal operated by GAIL. In 2013,




GAIL commissioned 5 MMTPA Dabhol LNG terminal and will remain its commercial

operator for 25 years.

Keeping in mind the requirement of growth and consolidation as well as opportunities

arising out of New Exploration Licensing Policy (NELP) of Government of India, the

company has moved into upstream of gas value chain i.e. Exploration & Production and

currently has stakes in 20 E&P blocks including 2 blocks overseas (in Myanmar).

GAIL is a pioneer in City Gas Distribution (CGD) business in India, with Indraprastha

Gas Limited (IGL) in Delhi and Mahanagar Gas Limited (MGL) in Mumbai being its

biggest success stories. Besides IGL and MGL, GAIL has set up several JVs for CGD to

supply gas to households, transport sector & commercial consumers in various cities

including Hyderabad, Agartala, Kanpur, Indore, Vadodara, Lucknow, Agra and Pune. In

2008, GAIL incorporated a wholly owned subsidiary, GAIL Gas Ltd (GGL) to exclusively

focus on city gas distribution business. GGL has been authorized for implementation of

CGD projects in four cities namely Kota, Dewas, Sonepat & Meerut in the 1st round of

bidding by Petroleum & Natural Gas Regulatory Board (PNGRB).

Leveraging on its pipeline network, GAIL has built a strong Optic Fibre Cable (OFC)

network of approximately 11,000 km for its own internal use and leasing of bandwidth

as a carriers' carrier.

As a part of its initiative towards reducing carbon footprint and creating a path of

sustainable growth, GAIL is building a portfolio of renewable businesses. The company

has successfully set up wind energy power projects of 118 MW across states of Gujarat,

Tamil Nadu and Karnataka.




Global Presence

As a strategy of going global and further expanding global footprint, GAIL has formed a

wholly-owned subsidiary company, GAIL Global (Singapore) Pte Ltd. in Singapore for

pursuing overseas business opportunities including LNG & petrochemical trading. In

U.S, GAIL has 20% working interest with Carrizo Oil & Gas Inc. in the Eagle Ford shale

acreage, Texas through a wholly owned subsidiary GAIL Global (USA) Inc.

Subsequently, a wholly owned subsidiary of GAIL Global (USA) Inc. was formed in

order to explore LNG import/liquefaction capacity booking opportunities from U.S.

GAIL is also an equity partner in two retail gas companies of Egypt, namely Fayum Gas

Company (FGC) and National Gas Company (Nat gas). Besides, GAIL is an equity

partner in a retail gas company involved in city gas and CNG business in China – China

Gas Holdings Limited (China Gas). Further, GAIL and China Gas have formed a joint

venture company – GAIL China Gas Global Energy Holdings Limited for pursuing gas

sector opportunities primarily in China.

GAIL is a part of consortium in two offshore E&P blocks in Myanmar and also holds

participating interest in the joint venture company – South East Asia Gas Pipeline

Company Limited incorporated for transportation of gas produced from two blocks in

Myanmar to China.

Consistent track record

GAIL has been a leading public enterprise with a consistently excellent financial track

record. The Turnover and PAT have shown remarkable accomplishment with CAGR of

18% and 9% respectively in the last decade.




GAIL has recently developed corporate growth strategy for the period 2011-20 and the

same has been approved by the Board of Directors. GAIL aspires to become an

integrated hydrocarbon major with significant upstream and downstream interests by

2020.

GAIL’S VISION & MISSION

Vision

Be the leading company in Natural Gas and Beyond, with Global Focus, Committed to

Customer Care, Value Creation for all Stakeholders and Environmental Responsibility.

Mission

To accelerate and optimize the effective and economic use of Natural Gas and its

Fractions for the benefit of the national economy.

Key Elements of GAIL's Vision

Leading Company

Be the undisputed leader in the Natural Gas market in India and a significant player in

the global natural gas industry, by growing aggressively while maintaining the highest

level of operating standards.

Natural Gas and Beyond

Focus on all aspects of the natural gas value chain and beyond including exploration,

production, transmission, marketing, extraction, processing, distribution, utilization




including petrochemicals and power and natural gas related infrastructure, products and

services.

Global Focus

Create and strengthen significant global presence to pursue strategic, attractive

opportunities that leverage GAIL´s capabilities while effectively managing business

risks.

Customer Care

Anticipate and exceed customer expectations through the provision of highest quality

infrastructure, products and services.

Value Creation for All Stakeholders

GAIL will create superior value for all stakeholders including shareholders, customers,

employees, business partners, surrounding communities and the nation.

Environmental Responsibility

GAIL is committed to operational excellence in all we do with a focus on continuous

efforts to improve environmental performance for ourselves and our customers and will

be sensitive to the needs of the environment in all our actions.

About GAIL-DBPL

Dabhol-Bangalore Pipeline was authorized by PNGRB vide

Infra/PL/New/17/DBPL/GAIL/01/11 dtd. 14.11.2011 and the first phase of the pipeline

(i.e. DBPL phase-I) was commissioned in February 2013. It is designed to handle 16

MMSCMD of Natural gas having intake point at Dabhol Terminal of DPPL and exit

points at various locations along the Line passing Maharastra, Goa and Karnataka

States.




Spur lines and Last Mile connectivity are adding up under DBPL phase-II project

implementation and shall keep adding to operational system as and when their

commissioning takes place.

DBPL Pipeline System on India Map

For smooth, efficient & safe operation and maintenance of DBPL pipeline, there are

eight Maintenance bases at Dabhol, Kolhapur, Belgaum, Goa, Hubli, Chitradurga,

Bidadi, Singhsandra, which operate under the central control & coordination from HQ-

Bangalore. Regional Gas Management Centre (RGMC) of DBPL is operational on

round-the-clock basis at GAIL-Bangalore for monitoring & control of pipeline.




SECTION 0.6 – INTRODUCTION TO THE INTEGRATED

MANAGEMENT SYSTEM

An Integrated Management System (IMS) Manual is developed based on the

requirements of ISO 9001:2008 QMS, ISO 14001:2004 EMS, and BS OHSAS

18001:2007 OH&S MS and it addresses the standards’ requirements as well as the

organizational requirements at macro level. This IMS Manual, by linking System

procedures, delineates responsibilities, accountabilities and authorities of the personnel

responsible for performing within the system

ISO 9001 adopts process-based model for the management system whereas PDCA

approach is adopted in ISO 14001 and BS OHSAS 18001 standards. Since IMS needs

to address multiple objectives of a business, process-based model suits more

appropriately. Hence the integration of management systems is done in accordance

with the Process-based Management System concept as described in ISO 9001:2008.

This IMS has ensured that PDCA cycle elements are covered within the overall system.

An advantage of the process approach is the ongoing control that it provides over the

linkage between the individual processes within the system of processes, as well as

over their combination and interaction. When used within a management system, such

an approach emphasizes the importance of

a) Understanding and meeting requirements

b) The need to consider processes in terms of added value

c) Obtaining results of process performance and effectiveness, and

d) Continual improvement of processes based on objective measurement.

Since multiple management systems have been integrated together, clause numbers of

IMS indicated in this manual may not match with those in the specific standard.




The Contents Page (Section 0.2 of this Manual) provides a correspondence between

Integrated Management System elements and the elements of ISO 9001:2008 QMS,

ISO 14001:2004 EMS, and BS OHSAS 18001:2007 OH&S MS.

Throughout this IMS Manual, while describing the IMS system elements, relevant

clause numbers of specific standard are given in parenthesis under each system

element to establish required correspondence between them.




Section 1 – SCOPE

(ISO 9001, ISO 14001, & BS OHSAS 18001 Clause 1)

1.1 General

GAIL-DBPL-O&M has developed an Integrated Management System (IMS) which is

based on the requirements specified in ISO 9001:2008, ISO 14001:2004, and BS

OHSAS 18001:2007 Standards. The IMS is established and maintained to manage the

quality, environment and occupational health and safety system requirements for all the

activities/operations that are associated with the operations of GAIL-DBPL-O&M. The

IMS is an integral part of the overall business management system; it is implemented

and maintained to continually improve the IMS performance of GAIL-DBPL-O&M in

accordance with the specifications/requirements of referred standards in order to

a) Assure itself of conformity with its stated Management System Policies {Quality,

Environmental and Occupational Health & Safety}

b) Demonstrate conformity with the adopted international standards and

c) Seeking certification/registration of its Integrated Management System by an

accredited certification body.

The Application and Scope of the management system certification for the ISO

9001:2008 based QMS, ISO 14001:2004 EMS, and BS OHSAS 18001:2007 based

OH&S MS are given below:

1.2 Application

The Integrated Management System is applied to the following Core Processes and

Support Processes of GAIL-DBPL-O&M:




Core Processes:

1. Regional Gas Management Center (RGMC) Processes

2. O&M Processes related to:

Pipeline

Instrumentation

Electrical

Cathodic Protection

Telecom

Telemetry

3. Fire & Safety Processes

Support processes:

Human Resources & Administration

Contracts and Procurement

Information Technology

Outsourced Activities:

Out-sourced activities are detailed in Annexure -1

1.2.1 Scope:

“Transmission, Distribution of Natural Gas and its Supply through effective

Operation & Maintenance of Dabhol - Bangalore Natural Gas Pipeline (DBPL)

Network and associated installations”




1.2.2 Geographical Scope of IMS Certification:

Head Quarter:

DBPL - O&M, GAIL (India) Limited Corporate Miller, 2nd. Floor, 332/1, Thimmaiah Road, Vasanth Nagar Bangalore 560 052

Maintenance Bases at:

1. Kolhapur

GAIL (India) Limited, 4th floor, Vasanth Pride Building, 8th lane, Rajarampuri Kolhapur-416008

2. Goa

GAIL (India) Limited, RT-Zuari, Main Gate, Zuari Agro Chemicals Limited, Zuari Nagar, Goa - 403 723

3. Hubli

GAIL(India) Ltd SF 17 & 18, Second Floor Eureka Junction Travellers Bungalow Road, Hubli, Karnataka Pin-580029

4. Chitradurga

GAIL (India) Limited, IPS-6, Gudddarangavvanahalli Village (G R Halli)., NH13 (Solapur) Road., Chitradurga -577502 Dist. Chitradurga Tel. 9342038456

5. Bidadi

GAIL (India) Limited, Receiving Terminal, Bidadi KPCL, Near Bilekempanahalli Village, Bidadi Hobli, Ramnagar Taluk, Bangalore District 562109

6. Singasandra

GAIL (India) Limited, Receiving Terminal, Hosur Road ,Near Naganatha Pura Junction, Singasandra Post-Electronic city Dist-Bangalore urban Pin code-560068


GAIL/DBPL /IMSM Issue 01 Section 1.0 Revision: 01 Revision Date : 24/10/2015 Page 4 of 4


7. Belgaum

GAIL (India) Limited, SV-2G, Near Basavanna Temple, Basavanna Kolla Road, Auto Nagar, Yamunapura, Near Hindalco, Belagavi Distt., Karnataka-590016/5

8. Dabhol

GAIL Terminal Dabhol, At & Post - Anjanwel , Taluka Guhagar, Distt. Ratnagiri (Maharashtra) 415703

1.2.3 Exclusions

The following requirements of ISO 9001:2008 are not applied due to the nature of

the product and the organization. These exclusions do not affect the organization’s

ability, or responsibility, to provide product that meets customer and applicable

regulatory requirements. It is ensured that the exclusions are limited to

requirements within clause 7 of ISO 9001:2008.

a. Section 7.3 – Design and development

Justification: Design and development activities are being carried out from the

corporate office of GAIL. DBPL Pipeline Network is responsible for Transportation

and distribution of Natural gas and its supply to the customers through effective

operation and maintenance of pipeline and associated installations. Hence this

clause is not applicable.

b. Section 7.5.2 – Validation of Processes for Production & Service Provision

Justification: The operations and activities associated with the core business

processes are listed in Section 1.2 above. It can be seen that there are no

processes whose resulting output cannot be verified by subsequent monitoring and

measurement. Hence, this clause is not applicable.




SECTION 2 – NORMATIVE REFERENCES


Information available in the following standards/guidance documents was considered

while developing the Integrated Management System documentation:

Sl.

No Document Description

1 PAS 99:2006 Specification of common management system requirements as a

framework for integration

2 ISO/TR

10013:2001 Guidelines for quality management system documentation

3 ISO 9000:2005 Fundamentals and vocabulary

4 ISO 9001:2008 Quality Management Systems-Requirements

5 ISO 9004:2009 Managing for the sustained success of the organization-A Quality

Management Approach

6 ISO 14001:2004 Environmental Management System-Requirements with guidance

for use

7 ISO 14004:2004 Environmental management systems - General guidelines on

principles, systems and support techniques

8 BS OHSAS

18001:2007

Occupational Health and Safety Management Assess Series-

Requirements

9 BS OHSAS

18002:2008

Occupational Health and Safety Management Systems-Guidelines

for implementation of BS OHSAS 18001:2007




SECTION 3 – ABBREVIATIONS, TERMS AND DEFINITIONS


3.1 Abbreviations

Sl. No. Abbreviation Expansion

1 IMS Integrated Management System

2 QMS Quality Management System

3 EMS Environmental Management System

4 OH&S MS Occupational Health and Safety Management System

5 MR Management Representative

6 CT Core Team

7 MP Management Program

8 ERP Emergency Response Plan

9 MMP Monitoring and Measurement Plan

10 OCP Operational Control Procedure

11 MRM Management Review Meeting

12 OHSAS Occupational Health and Safety Assessment Series

3.2 Terms and Definitions

General

Audit - systematic, independent and documented process for obtaining audit evidence

and evaluating it objectively to determine the extent to which audit criteria are fulfilled

Continual improvement - recurring activity to increase the ability to fulfill requirements

Corrective action - action to eliminate the cause of a detected nonconformity or other

undesirable situation

Document - information and its supporting medium




Infrastructure - system of facilities, equipment and services needed for the operation of

an organization

Interested party - person or group having an interest in the performance or success of

an organization

Management - coordinated activities to direct and control an organization

Management system - system to establish policy and objectives and to achieve those

objectives

Preventive action - action to eliminate the cause of a potential nonconformity or other

undesirable potential situation

Record - document stating results achieved or providing evidence of activities

performed

System - set of interrelated or interacting elements

Top management - person or group of people who directs and controls an organization

at the highest level

Work environment - set of conditions under which work is performed

Terms specific to ISO 9001:2008 QMS

Customer satisfaction - Customer's perception of the degree to which the customer's

requirements have been fulfilled

Nonconformity - Non-fulfilment of a requirement

Process - Set of interrelated or interacting activities which transforms inputs into outputs




Product - Result of a process [e.g. services (e.g. transport); software (e.g. computer

program, dictionary); hardware (e.g. engine mechanical part); processed materials (e.g.

lubricant)]

Quality - Degree to which a set of inherent characteristics fulfils requirements

Quality management - Coordinated activities to direct and control an organization with

regard to quality

Quality management system - Management system to direct and control an

organization with regard to quality

Quality objective - Something sought, or aimed for, related to quality

Quality policy - Overall intentions and direction of an organization related to quality as

formally expressed by top management

Terms specific to ISO 14001:2004 EMS

Environment - surroundings in which an organization operates, including air, water,

land, natural resources, flora, fauna, humans, and their interrelation [NOTE

Surroundings in this context extend from within an organization to the global system]

Environmental aspect - element of an organization's activities or products or services

that can interact with the environment [NOTE A significant environmental aspect has or

can have a significant environmental impact]

Environmental impact - any change to the environment, whether adverse or beneficial,

wholly or partially resulting from an organization's environmental aspects

Environmental management system (EMS) -part of an organization's management

system used to develop and implement its environmental policy and manage its

environmental aspects




Environmental objective - overall environmental goal, consistent with the environmental

policy, that an organization sets itself to achieve

Environmental performance - measurable results of an organization's management of

its environmental aspects

Environmental policy - overall intentions and direction of an organization related to its

environmental performance as formally expressed by top management

Terms specific to BS OHSAS 18001:2007 OH&S MS

Acceptable Risk - Risk that has been reduced to a level that can be tolerated by the

organization having regard to its legal obligations and its own OH&S policy.

Hazard - Source, situation, or act with a potential for harm in terms of human injury or ill

health or a combination of these.

Hazard Identification - Process of recognizing that a hazard (3.6) exists and defining its

characteristics

Ill health - Identifiable, adverse physical or mental condition arising from and / or made

worse by a work activity and / or work-related situation.

Incident - Work-related event(s) in which an injury or ill health (regardless of severity) or

fatality occurred, or could have occurred.

Note 1: An accident is an incident which has given rise to injury, ill health or fatality.

Note 2: An incident where no injury, ill health, or fatality occurs may also be referred to

as a “near-miss”, “near-hit”, “close call” or “dangerous occurrence”.

Note 3: An emergency situation is a particular type of incident.




Interested Party - Person or group, inside or outside the workplace, concerned with or

affected by the OH&S performance of an organization.

Nonconformity - Non-fulfilment of a requirement.

Note: A nonconformity can be any deviation from:

• Relevant work standards, practices, procedures, legal requirements, etc.

• OH&S management system requirements.

Occupational Health and Safety (OH&S) - Conditions and factors that affect, or could

affect the health and safety of employees or other workers (including temporary workers

and contractor personnel), visitors, or any other person in the workplace.

Note: Organizations can be subject to legal requirements for the health and safety of

persons beyond the immediate workplace, or who are exposed to the workplace

activities

OH&S Management System - Part of an organization’s management system used to

develop and implement its OH&S policy and manage its OH&S risks.

Note 1: A management system is a set of interrelated elements used to establish policy

and objectives and to achieve those objectives.

Note 2: A management system includes organizational structure, planning activities

(including, for example, risk assessment and the setting of objectives), responsibilities,

practices, procedures, processes and resources.

Note 3: Adapted from ISO 14001:2004, Item 3.8.

OH&S Objective - OH&S goal, in term of OH&S performance (3.15), that an

organization’s (3.17) sets itself to achieve.

Note 1: Objectives should be qualified wherever practicable.




Note 2: The item 4.3.3 requires that OH&S objectives are consistent with the OH&S

policy (3.16).

OH&S Performance - Measurable results of an organization’s management of its OH&S

risks.

Note 1: OH&S performance measurement includes measuring the effectiveness of the

organization’s controls.

Note 2: In the context of OH&S management systems OH&S policy, OH&S objectives,

and OH&S performance requirements.

OH&S Policy - Overall intentions and direction of an organization’s related to its OH&S

performance as formally expressed by top management.

Note 1: The OH&S policy provides a framework for action and for the setting of OH&S

objectives.

Note 2: Adapted from ISO 14001:2004, Item 3.11.

Organization - Company, corporation, firm, enterprise, authority or institution, or part or

combination thereof, whether incorporated or not, public or private, that has its own

functions and administration.

[ISO 14001:2004, Item 3.16]

Note: For organizations with more than one operating unit, a single operating unit may

be defined as an organization.

Procedure - Specified way to carry out an activity or a process.

[ISO 9000:2005, Item 3.4.5]

Note: Procedure can be documented or not.




Risk - Combination of the likelihood of an occurrence of a hazardous event or

exposure(s) and the severity of injury or ill health (3.18) that can be caused by the event

or exposure(s).

Risk Assessment - Process of evaluating the risk(s) (3.21) arises from a hazard(s),

taking into account the adequacy of any existing controls, and deciding whether or not

the risk(s) is acceptable.

Workplace - Any physical location in which work related activities are performed under

the control of the organization.

Note: When giving consideration to what constitutes a workplace, the organization

(3.17) should take into account the OH&S effects on personnel who are, for example,

travelling or in transit (e.g.: driving, flying, on boats or trains), working at the premises of

a client or customer, or working at home.

Top management - Person or group of people who directs and controls an organization

at the highest level

NOTE: Top management, especially in a large multinational organization, may not be

personally involved as described in this International Standard; however top

management accountability through the chain of command shall be manifest.




SECTION 4 INTEGRATED MANAGEMENT SYSTEM

(Quality, Environmental & Occupational Health & Safety Management Systems)

4.1 General requirements

(ISO 9001, ISO 14001, & BS OHSAS 18001 Clause 4.1)

GAIL have defined, established, documented, implemented, maintains and continually

improves an Integrated Management System that meets the requirements of ISO

9001:2008, ISO 14001:2004 & BS OHSAS 18001:2007 Standards and supports the

GAIL DBPL O&M’s Quality, Environmental and Occupational Health and Safety Policies

and Objectives.

GAIL DBPL O&M have:

a. Determined the processes needed for the management system and their

application throughout the organization. The processes and exclusions are

detailed under Section 1.2.

b. Determined the sequence and interaction of these processes. It is defined in

Annexure-2.

c. Determined criteria and methods needed to ensure that both the operation and

control of these processes are effective. This is detailed in Section 8.2.3

Monitoring and Measurement of Processes.

d. Ensured the availability of resources and information necessary to support the

operation and monitoring of these processes. This is detailed in Section 6.1

Provision of Resources

e. Monitored, measured and analysed these processes this is detailed in Section

8.2 Monitoring and Measurement.




f. Implemented actions necessary to achieve planned results and continual

improvement of these processes. This is detailed in Section 8.2 Monitoring and

Measurement and Section 8.5 Continual Improvement

Processes needed for the Integrated Management System referred to above include

processes for management activities, provision of resources, product realization and

measurement.

4.2 Documentation requirements

4.2.1 General

(ISO 9001 Clause 4.2; ISO 14001 & BS OHSAS 18001 Clauses 4.4.4 & 4.4.5)

IMS documentation adheres to the following structure:

Level I Integrated Management System (Quality, Environmental and Occupational

Health & Safety) Policy and Objectives and the IMS Manual

Level II Management Control Procedures, IMS Process Manuals

Level III Standard Operating Procedures, Operational Control Procedure, Work

Instructions etc

Level IV Forms, Checklists etc

Master List of Documents GAIL-DBPL-IMS-MCP-01/F01 provides a comprehensive list

of IMS documentation.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-01/F01 Master List of documents




4.2.2 Integrated Management System Manual

(ISO 9001 Clause 4.2.2; ISO 14001 & BS OHSAS 18001 Clause 4.4.4)

This IMS Manual provides a broad overview of the organization system practices and it

includes the details of:

a) The scope of the Integrated Management System, including details of and

justification for any exclusions (see clause 1.2.1)

b) The references to documented procedures established for the Integrated

Management System (referred under relevant clause numbers) and

c) A description of the interaction between the processes of the Integrated

Management System (see Annexure-2).

4.2.3 Control of documents

(ISO 9001 Clause 4.2.3; ISO 14001 & BS OHSAS 18001 Clause 4.4.5)

GAIL-DBPL-O&M has established a procedure GAIL-DBPL-IMS-MCP-01 for controlling

all documents required by the IMS. This procedure is established to define the controls

needed to ensure that

a) these documents are periodically reviewed, revised as necessary, and approved

for adequacy by authorized personnel

b) changes and current revision status of documents are identified

c) current versions of relevant documents are available at all locations where

operations essential to the effective functioning of the Integrated Management

System are performed

d) documents remain legible and readily identifiable




e) obsolete documents, data and information are promptly removed from all points

of issue and points of use, or otherwise assured against unintended use

i) documents of external origin necessary for the planning and operation of IMS are

identified and their distribution is controlled

The MR maintains Master List of Documents GAIL-DBPL-IMS-MCP-01/F-01 which

indicates the latest revision status of all IMS documents, and a list of controlled

copyholders of various IMS documents. The documents are issued / controlled and

maintained in soft copy / hard copies as described in the procedure for control of

documents.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-01 Control of documents

GAIL-DBPL-IMS-MCP-01/F01 Master List of Documents

4.2.4 Control of Records

(ISO 9001 Clause 4.2.4; ISO 14001, & BS OHSAS 18001 Clause 4.5.4)

IMS records are established and maintained to demonstrate the conformity to the

requirements of QMS, EMS, and OH&S MS standards. Documented procedure GAIL-

DBPL-IMS-MCP-02 has been established and maintained for the identification,

maintenance, retrieval, retention and disposal of IMS records. Relevant legal or

regulatory requirements are taken in to account while determining the controls for

records.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-02 Control of Records




SECTION 5 –MANAGEMENT RESPONSIBILITY

(ISO 9001 Clause 5.1, ISO 14001, & BS OHSAS 18001 Clause 4.2, 4.4.1)

5.1 Management Commitment

(ISO 9001 Clause 5.1, ISO 14001, & BS OHSAS 18001 Clause 4.2, 4.4.1)

The Officer-in-Charge (OIC) and all management staff at GAIL-DBPL-O&M are

committed to the implementation of Integrated Management System (IMS). This

commitment is not limited to the initial development of this system, but to its continual

improvement through the implementation of necessary management responsibilities.

There are many activities encompassed within the scope of these responsibilities, but the

primary ones that are necessary to achieve our Quality, Environmental, and

Occupational Health and Safety objectives are:

Establishing the Integrated Management System Policy (Quality, Environmental, and

Occupational Health and Safety). See Section 5.3 Management System policy

Ensuring that the objectives are established See Section 5.4.1 Integrated

Management System Objectives (Quality, Environmental and Occupational Health

and Safety)

Establishing Roles, Responsibilities, Accountabilities and Authorities for Integrated

Management System , including the appointment of Management Representative and

providing adequate resources See Section 5.5.1 Responsibility, Authority and

Communication

Communicating to the organization the importance of meeting Integrated

Management System Objectives conforming to the Integrated Management System

Policy, its responsibilities under the law and the need for continual improvement See




section 5.5.3 internal communication.

Providing adequate resources to develop, implement, operate and maintain the

Integrated Management System. See section 6.1 Provision of Resources

Conducting the Management reviews of the IMS See Section 5.6 Management

Review

Ensuring that the business practices [as per IMS-PNGRB Manual

(GAIL/DBPL/BLR/PIMS_PNGRB/Rev 01 dated 18.11.2014)] are carried out as per

the legal or regulatory requirements and contractual obligations of the customer and

the supplier.

5.2 Focus on Interested Parties’ Concerns

(ISO 9001 Clause 5.2, ISO 14001, & BS OHSAS 18001 Clause 4.3.1)

Implementation of IMS is a strategic decision of GAIL Management. It intends to achieve

its business goals in addition to achieving objectives related to organization’s Quality,

Environmental, and Occupational Health & Safety performance. In this regard top

management considers all relevant issues that are critical to organizational performance.

Determining and meeting customer requirements with the aim of enhancing customer

satisfaction will be a part of this mission.

5.3 Management system policy

(ISO 9001 Clause 5.3, ISO 14001 & BS OHSAS Clause 4.2)

The GAIL-DBPL-O&M Management has defined and authorized the Integrated

Management System Policy. The policy statement is reproduced in the following page,

same is displayed at prominent locations in the HQ premises and the various

Maintenance Centres. During new employee orientation, employees are informed of the

Organization’s Integrated Management System Policy and the role they play in meeting

the Integrated Management System Objectives.




The review of the Integrated Management System Policy is a standing agenda item for

the Management Review Meetings.

REFERENCE DOCUMENTS

- Integrated Management System (IMS) Policy




Integrated Management System Policy

(Quality, Environmental and Occupational Health & Safety Policy)

GAIL DBPL O&M is committed to maintain uninterrupted supply of Natural Gas to

customers to their satisfaction. Promote Health, Safety, Environment and loss control in

the areas of its business (transportation and distribution) of natural gas with clear vision

on improving the environment for sustainable development.

This shall be achieved by:

Effective and efficient Operation & maintenance of pipeline and associated

Installations through involvement of employees.

Adherence to safety & environmental regulations on a continual improvement basis.

Providing training to our employees for consistently improving and upgrading the

processes and systems to ensure better services and enhance customer satisfaction.

Establish and implement IMS comparable to best of industry

Promote eco-friendly activities

Comply with all legal and other requirements applicable on product, Health & safety,

environmental.

Incorporate suitable techniques for Quality Improvement, Prevention of injury, ill

health and pollution.

Set tangible and measureable targets for monitoring the performance of IMS

Provide structured training to all employees for IMS best practices

Communicate policy to all employees and persons working on behalf of the

organization. Make the policy available to public on demand.

-sd-

Date: (Officer-In-Charge, DBPL)




5.4 Planning


The system initiators, the Management systems and the target system benefits are

summarised below, and this form the basis for planning the Integrated Management

System (IMS).

System Initiators Management

Systems Target benefits

IMS Policy (Quality related)

Customer requirements and

expectations

Business performance goals/

objectives

PNGRB, PESO etc requirements

ISO 9001:2008

Quality

Management

System Processes

Enhancement in customer

satisfaction

Conformance to regulatory

requirements

Achievement of business-

economics performance goals

in terms of quality, cost and

time

IMS Policy (Environmental

related)

Corporate Social Responsibility

National & Regional

environmental and related legal

and regulatory requirements

Interested parties’ concerns

ISO 14001:2004

Environmental

Management

System Processes

Continued compliance with

legal requirements

Improved environmental

performance through effective

management of environmental

aspects

IMS Policy (Health & Safety

related)

Corporate Social Responsibility

National and Regional OH & S

and related legal and regulatory

requirements

Interested parties’ concerns

BS OHSAS

18001:2007

OH & S

Management

System Processes

Continued compliance with

legal requirements

Reduction of ill-health

And improved performance

through effective management

of OH & S hazards and risks




5.4.1 General


The IMS planning process address the identification of aspects that can impact

negatively on achievement of business objectives, and this includes:

a) those that can impact customer and other interested parties expectations

b) the environmental aspects associated with the O&M activities and services

(includes products used);

c) the occupational hazards/risks associated with the O&M activities and services

(includes products used).

Risk assessments are carried out and are updated as necessary, and specific

procedures/ controls are established for the significant aspects/risks over which GAIL

DBPL O&M has control, or, can be expected to influence. This provides the planning

frame work for the implementation of the Integrated Management System.

5.4.2 Aspects related to core business operations

(ISO 9001 Clause 5.2, 7.2.1)

Aspects that can impact negatively on achievement of business objectives and those that

can impact customer and other interested parties expectations are determined at the

time of Natural Gas Pipeline and the Process Design (Natural Gas transport, distribution

and supply of Natural Gas); it is periodically reviewed to ascertain the need for

incorporating new technical advances that can help the organization. Considering the

consequences and the severity of risks, necessary risk control measures are built into

critical processes in the HQ activities, and maintenance centres located in the DBPL

System. These are detailed in following clauses.

5.4.3 Environmental aspects

(ISO 14001 Clause 4.3.1)




This clause describes the environmental risk identification and assessment process

undertaken and the process of ongoing identification and assessment of environmental

risks by GAIL DBPL throughout the Operation & Maintenance phase.

The identification and assessment of environmental risks is a key component of the EMS

and general management of environmental impacts. GAIL DBPL is responsible for

operation & maintenance of Natural Gas Pipeline entrusted to it and for matters

connected or incidental thereto.

However, projects of major social, economic or environmental importance require

external approval in the form of an Environmental Impact Statement (EIS) or a Public

Environmental Report (PER) under the EIA Notification (September 2006 and February

2009).

Environmental Impact Assessment (EIA)

Definition of EIA

“Systematic identification and evaluation of potential impacts or effects of proposed

projects, plans, programs or legislative actions relating to the physical- chemical,

biological, cultural, and socio-economic components of the total environment”

An ideal EIA system:

Applies to all projects with significant environmental impact

Compares alternatives to a proposed project

Results in a clear Environmental Impact Statement (EIS)

Includes broad public consultation stringent administrative procedures

Produced in time to affect decision making

Should be enforceable

Include monitoring and feedback procedures




GAIL Dabhol-Bangalore pipeline project main trunk line does not affect any of the

national parks/sanctuaries, coral reefs or any of above nine eco-sensitive areas but

1.837 Km of Goa Spurline will pass through the mangrove region of old Goa . As per

general condition of EIA notification 2006, it comes under category A project. Thus,

project of GAIL required EIA or prior Environmental Clearance.

Environmental Measures

Re-gasified LNG pipelines are inherently designed to take care of environment and

significant amount of money is spent in providing these features which not only help

attain better operation but also prevents the environmental degradation. Some of these

inherent environmental measures taken in the Dabhol - Bangalore NG pipeline are:

1. Route selection: The entire route of 1389 kms has been selected after detailed

field survey in order to minimize encountering human settlements, forests,

flora/fauna, monuments or other features of environmental importance. It was

necessary to divert the route at several locations that has resulted in additional

length and hence the additional cost to safeguard the environment for proposed

pipeline.

2. SCADA (Supervisory Control and Data Acquisition): This is a software based

control system which helps remote monitoring & control in cross country, long

distance pipelines.

3. HDD (Horizontal Directional Drilling): This is a technique of drilling an underground

tunnel that is normally practiced beneath the river bed. Pipeline is laid inside the




tunnel. This provides additional safeguard to pipeline against external thrust,

especially the water current.

4. Green Belt: This will be developed in and around Tap off points.

5. Line Patrolling: This is the manual vigil that will detect early leakage and help plug

it immediately, without deteriorating environment

The EIA study carried out by Ms. Chilworth Technology Private Limited provides details

on the Impact on Air Quality, Impact on Noise Levels, Impact on Water Quality, Impact

on Land use, Soil Impact, Ecology and Socio-Economics. Impacts during construction

phase were mostly of transient nature and were expected to reduce gradually towards

completion of all construction activities.

An Environment Management Plan (EMP) was put in place to ensure the mitigation of

adverse impacts during the construction phase.

Following on from the risks identified and assessed in the EIA, GAIL DBPL undertook a

detailed environmental assessment and ranking process for its O&M activities towards

which a procedure GAIL-DBPL-IMS-MCP-03 is established for identifying the

environmental aspects of its activities, products and services in order to determine those

which have or can have significant impacts on the environment.

It is ensured that the significant environmental aspects are taken into account in

establishing, implementing and maintaining its environmental management system.

The Environment Management Plan during the O&M phase endeavours to mitigate the

adverse impacts and to compensate the damage occurred during construction phase.




This Plan will address the Air Environment, Noise Environment, Water Environment,

Land Environment, Biological Environment and Socio-economic Environment. This is

detailed in Section 8 under Clause number 8.2.3.2 (4.5.1): Monitoring and measurement

of EMS and OH&S Performance.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-03 Identification & Evaluation of Environmental Aspects

CHILWORTH/GAIL/EIA-RA/3523/2009

Dated 24/06/2010 EIA Report of Ms. Chilworth Technology Private Limited

5.4.4 OH & S – Hazard identification, risk assessment and determination of

Controls (BS OHSAS 18001 Clause 4.3.1)

Chilworth Technology Private Limited (Chilworth) was engaged to undertake a Risk

analysis to analyse the risks associated with the 30” Main trunk line of 730 km along

with various spur /feeder lines of 659 km (i.e. total of 1389 km) passing through three

different States i.e. Maharashtra, Goa and Karnataka to cater to the natural gas for the

various customers’ demand. Total Design capacity of the entire pipeline is 16.0

MMSCMD having the operating pressure of 92 kg/cm2g.

A detailed Rapid Risk Analysis (RRA) study was done for 730 km main trunk line as well

as in the spur line of 659 km. The study considered each individual segment in the

pipeline to estimate the potential consequence effects to the human and surrounding

environment. Pipeline incidents have potential for significant impact on life, property, and

the environment.

Engineers India Limited and GAIL used the Hazard & Operability (HAZOP) technique for

assessing the hazards present in the process/pipeline system from safety and operability

point of view. The basic concept of the HAZOP study is to take full description of




process/pipeline system and question every part of it to discover what deviation from the

intention of the design can occur and what their consequences may be. This is done

systematically by applying suitable words. The recommendations brought out in the

study have been implemented.

Also a “Pipeline integrity management system under Bangalore region pipeline system”

has been formulated as per regulatory requirement by PNGRB regulation Act 2006 and

may be called “Integrity Management System for natural gas pipeline” regulations 2012

vide Notification no. Infra/IM/NGPL/1/2010 dated 05.11.2012.

Carrying on, a procedure GAIL-DBPL-IMS-MCP-04 has been established for the

ongoing hazard identification, risk assessment, and determination of necessary controls.

The procedure takes into account:

a. routine and non-routine activities;

b. activities of all persons having access to workplace (including contractors and

visitors)

c. human behavior, capabilities and other human factors;

d. identified hazards originating outside the workplace capable of adversely affecting

the health and safety of persons under the control of the organization within the

workplace;

e. hazards created in the vicinity of the workplace by work-related activities under

the control of the organization;

f. infrastructure, equipment and materials at the workplace, whether provided by the

organization or others;

g. changes or proposed changes in the organization, its activities, or materials;

h. modifications to the OH&S management system, including temporary changes,

and their impacts on operations, processes, and activities;

i. any applicable legal obligations relating to risk assessment and implementation of

necessary controls;




j. the design of work area processes. Installations, machinery / equipment,

operating procedures and work organization, including their adaptation to human

capabilities.

GAIL’s methodology for hazard identification and risk assessment is:

a. defined with respect to its scope, nature and timing to ensure it is proactive rather

than reactive; and

b. provides for the identification, prioritization and documentation of risks, and the

application of controls, as appropriate.

For the management of change, the organization GAIL identifies the OH&S hazards and

OH&S risks associated with changes in the organization, the OH&S management

system, or its activities, prior to the introduction of such changes.

GAIL has ensured that results of these assessments are considered when determining

controls.

When determining controls, or considering changes to existing controls, consideration is

given to reducing the risks according to the following hierarchy:

a. elimination

b. substitution

c. engineering controls

d. signage / warnings and / or administrative controls

e. personal protective equipment

GAIL has documented and kept the results of identification of hazards, risk assessment

and determined control up-to-date.

GAIL has ensured that OH&S risks and determined controls are taken into account when

establishing, implementing and maintaining its OH&S management system.

REFERENCE DOCUMENTS




CHILWORTH/GAIL/EIA-RA/3523/2009

Dated 24/06/2010 Rapid Risk Assessment Report of Ms. Chilworth Technology Private Limited.

AO 27-04-41-HZP-1101 REV 0 Dated

01.09.2011 EIL’s HAZOP Study

AO 27-04-41-MRX-1102 REV 0 Dated

07.01.2013 EIL’s HAZOP Close out Report

GAIL/DBPL/BLR/PIMS_PNGRB/REV-01

Dated 18.11.2014 Integrity Management System for Dabhol-Bangalore Pipeline

GAIL-DBPL-IMS-MCP-04 Procedure for Hazard identification, risk Assessment and determining

Controls

5.4.5 Legal and other requirements

(ISO 9001 clause 5.3(b), 7.2.1 (c); ISO 14001 and BS OHSAS 18001 clause 4.3.2)

A procedure GAIL-DBPL-IMS-MCP-05 for identifying and accessing the applicable legal

and other requirements has been established and maintained. The procedure specifies

how these legal and other requirements apply to the identified environmental aspects

and OH&S hazards and risks. The Legal and other requirements are well communicated

to all the personnel and interested parties during Environmental Aspects/Impacts

analysis and Hazard Identification and Risk Assessment exercises and also through

training programmes.

GAIL-DBPL updates the information on environmental legal requirements from the State

Pollution Control Board and the website of the Ministry of Environment and Forests

(http://envfor.nic.in/legis/legis.html)

The Safety legislations are updated through National Safety Council.

The Natural Gas Pipeline related legislations and regulations are accessed through




related legal publications (http://www.pngrb.gov.in/newsite/).

GAIL-DBPL has ensured that these applicable legal requirements and other

requirements to which it subscribes are taken into account in establishing implementing

and maintaining its Integrated Management System

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-05 Identifying and accessing Legal and other requirements

5.4.6 Objectives, Targets and Programmes

(ISO 9001 Clause 5.4.1, ISO 14001 & BS OHSAS 18001 Clause 4.3.3)

The Management establishes Quality, Environmental and OH&S objectives and targets

consistent with Corporate MOU target & QEHS policy which are drilled down to relevant

functions and levels within the DBPL pipeline system.

Commitments to prevention of pollution and prevention of injury and ill health,

compliance with applicable legal and other requirements and continual improvement

have been considered while developing these objectives. Technological options,

financial, operational and business requirements and the views of interested parties have

also been considered while developing these objectives.

The progress made toward meeting objectives and targets are reviewed during MRMs

and on need basis by the management. Objectives and targets, if deemed necessary,

are revised with the due approval of the management as a result of new or revised

operations, activities, and/or regulations.

The programmes are established as a means for achieving objectives and targets.

These programs define the principal actions to be taken, those responsible for




undertaking those actions and the scheduled times for their implementation. The

programme(s) are identified by MR with active participation of HODs. MR will coordinate

the effort to ensure that the programme is implemented, monitored and maintained as

per the action plan.

On a quarterly basis, MR & HODs will review the status of the programme(s) and

document the findings and recommendations. These findings and recommendations form

an input for Management Review.

These activities will be carried out accordance with the Objectives and programme(s)

procedure GAIL-DBPL- IMS-MCP-06 and the Management review procedure GAIL-

DBPL-IMS- MCP-16.

The Quality Objectives, the Environmental and the Occupational Health & Safety

objectives, targets and programmes are detailed in Annexures 3 & 4 respectively.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-06 Objectives & Programmes

GAIL-DBPL-IMS-MCP-16 Management Review

GAIL-DBPL-IMS-MCP-03/F01 Environmental Aspects & Impacts Analysis (AIM) Registers

GAIL-DBPL-IMS-MCP-04/F01 HIRA Register

Annexure- 3 Quality Objectives

Annexure -4 EMS and OH&S Objectives

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

(ISO 9001 clause 5.5.1; ISO 14001 & BS OHSAS 18001 clause 4.4.1)

The GAIL-DBPL management has defined the responsibilities and authority of its

employees in organizational charts, procedures and work instructions as appropriate.

This authority includes, but is not limited to, the freedom and responsibility to identify,




record and begin actions necessary to prevent or correct non-conforming conditions,

products and processes.

When contractors and suppliers are performing their activity within or on behalf of GAIL-

DBPL, their responsibilities are clearly communicated. Personnel at all levels are

empowered with the responsibility to identify suspect nonconforming situations so that

they may be addressed in accordance with applicable procedures. The management

encourages all employees to recommend or provide preventive or corrective action

solutions through approved channels.

The Organization Chart which shows the reporting structure and the roles of various

functions is in Annexure 5. The Roles, Responsibility, Accountability and Authority Matrix

are detailed in Annexure 6.

REFERENCE DOCUMENTS

Annexure 5 GAIL-DBPL Organization Chart

Annexure 6 Roles, Responsibility, Accountability and Authority

5.5.2 Management Representative

(ISO 9001 clause 5.5.2; ISO 14001 & BS OHSAS 18001 clause 4.4.1)

The GAIL-DBPL-O&M Management has appointed DGM (O&M) the Management

Representative for establishing and implementing the Integrated Management system.

The Management Representative has the primary responsibility for establishing,

operating and maintaining the IMS.

The Management Representative has been assigned with additional responsibility as

mentioned under Roles, Responsibility, Accountability & Authority section (Annexure-6).




MR is supported by AMR, a Core Team and Internal Auditors to facilitate in IMS

Implementation.

5.5.3 Internal Communication

(ISO 9001 Clause 5.5.3, ISO 14001 & OHSA 18001 Clause 4.4.3)

GAIL DBPL management has ensured that appropriate communication processes are

established within the organization and that communication takes place regarding the

effectiveness of the integrated management system.

With regard to its environmental aspects, environmental management system, OH&S

hazards and OH&S management system, it has established, implemented and maintains

a procedure GAIL-DBPL-IMS-MCP-08 for

a) internal communication among the various levels and functions of the organization

b) communication with contractors and other visitors to the workplace

c) receiving, documenting and responding to relevant communication from external

interested parties.

The organization shall decide whether to communicate externally about its significant

environmental aspects, and shall document its decision. If the decision is to

communicate, the organization shall establish and implement a method(s) for this

external communication.

5.5.3.1 Customer Communication

(ISO 9001 Clause 7.2.3)

GAIL-DBPL has determined and implemented effective arrangements for communicating

with customers in relation to

a. product information

b. enquiries, contracts or order handling, including amendment

c. customer feedback, including customer complaints




5.5.3.2 Participation and Consultation

(BS OHSAS 18001 Clause 4.4.3.2)

GAIL-DBPL has established, implemented and maintains a procedure GAIL-DBPL-IMS-

MCP-08 for:

a) The participation of workers by their:

a. appropriate involvement in hazard identification, risk assessments and

determination of controls

b. appropriate involvement in incident investigation

c. involvement in the development and review of OH&S policies and objectives

d. consultation where there are any changes that affect their OH&S

e. representation on OH&S matters

b) Consultation with contractors where there are changes that affect their OH&S.

GAIL-DBPL has ensured that, when appropriate, relevant external interested parties are

consulted about pertinent OH&S matters.

REFERENCE DOCUMENTS

Annexure 5 Organization Chart

Annexure 6 Roles, Responsibility, Accountability and Authority

GAIL-DBPL-IMS-MCP-08 Procedure for Communication, Participation and Consultation.

5.6 Management review

(ISO 9001 clause 5.6, ISO 14001 & BS OHSAS 18001 clause 4.6)

5.6.1 General

Management review is conducted at defined intervals or on the occurrence of a

significant event: the management reviews the Integrated Management System to




ensure its continuing suitability, adequacy and effectiveness. A procedure GAIL-DBPL-

IMS-MCP-16 is in place to addresses the possible need for changes to policy, objectives

and other elements of IMS, in the light of IMS audit results, changing circumstances and

the commitment to continual improvement.

5.6.2 Review inputs

Input to Management Reviews include

a) Results from audits and evaluation of compliance with legal requirements & with

other requirements to which the organization subscribes

b) Customer feedback and relevant communication(s) from external interested parties,

including complaints

c) Overall IMS performance of the organization, product/service conformity, and the

extent to which objectives/ targets have been met

d) Status of corrective & preventive actions, and incident investigations

e) Follow up actions from previous management review meetings;

f) Changes that could affect the IMS, including developments in legal and other

requirements related to EHS;

g) Adequacy of the IMS Policy

h) Results of participation and consultation w.r.t. EHS compliance

i) Recommendations for improvement

j) Any other point raised by members

5.6.3 Review outputs

The output from the management review includes any decisions and actions related to:

a) improvement of the effectiveness of the management system

b) improvement related to interested party requirements




c) resource needs to enable improvement to the management system and its

processes

d) Modification of procedures and controls that effect IMS, as necessary, to respond

to internal or external events, including changes to:

i. Business requirements (MOU)

ii. Regulatory or legal requirements

iii. Contractual obligations and

iv. Levels of impact/hazard risks and/or criteria for accepting impact/risks.

After the review, the MR consolidates all action items, and prepares an IMS improvement

plan with the help of core team of ISO coordinators, and acts upon the action items.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-16 Management Review




SECTION 6 – RESOURCE MANAGEMENT

(ISO 9001 Clause 6; ISO 14001, & BS OHSAS 18001 Clause 4.4.1)

6.1 Provision of resources

The resources essential for the effective implementation of IMS are identified for all the

activities of GAIL-DBPL-O&M. This includes resources for operation & maintenance and

improvement of IMS and the satisfaction of customers. Resources include people,

infrastructure, work environment, information, training, suppliers and partners, natural

resources and financial resources. As and when required, resources are provided on

time.

6.2 Human resources

(ISO 9001 Clause 6.2; ISO 14001, & BS OHSAS 18001 Clauses. 4.4.1 & 4.4.2)

6.2.1 General

It is ensured that all personnel performing work at GAIL-DBPL-O&M are competent on

the basis of appropriate education, training, skills, and work experience.

Competence requirements shall be communicated to the service provider / contractor,

whenever activities are sub-contracted and performed at their premises.

6.2.2 Competence, training and awareness

(ISO 9001 Clause 6.2.2, ISO 14001, & BS OHSAS Clause 4.4.2 )

GAIL Corporate HRD Department recognizes that in order for the employees to perform

their tasks correctly, they need to be provided with the right skills. It ensures that

personnel responsible for the operation and maintenance of equipment and processes

in GAIL-DBPL are suitably qualified in terms of education, training and/or experience.

This is especially important for those persons whose work does or may create a

significant impact upon the quality and environment, or the activities (including




equipment, machinery and materials) may have a hazard that may cause injury or ill

health to them.

In this regard, personnel competence requirements are defined in terms of appropriate

education, training and/or experience.

Training for GAIL employees are planned by GAIL Training Institute (GTI), Noida as per

GAIL’s Training Policy (hosted in GAIL-Intranet under Department: GTI).

The GAIL Training Institute, Noida ensures that newly recruited personnel will undergo

induction training wherein they will be provided with necessary instructions for their safe

working and to judiciously follow specified IMS procedures in their activities. Training

procedures takes into account differing levels of responsibility, ability and literacy, and

the associated risk.

Training needs are identified through a dedicated Electronic Training Need Assessment

(e-TNA) System on yearly basis for all Executives at the level of E0 to E8 and through

e-PMS for Non-Executives. Any additional training required by the employee is provided

through on site courses carried out by a competent member of staff; on the job training

given by an appropriately qualified person.

Evaluation of the effectiveness of the training provided is carried out to ensure that the

personnel are competent to perform their jobs effectively and efficiently. Records of

training provided are maintained by GAIL Training Institute, Noida. These are updated

as and when the training is completed.

In addition, GAIL-DBPL has established, implemented and maintains a procedure GAIL-

DBPL-IMS-MCP-07 to make persons working for it or on its behalf aware of

- The importance of conformance with the Integrated Management System Policy

and procedures, and with the requirements of the IMS.




- The significant environmental impacts (actual or potential), OHS hazards and

associated risks of work activities

- The environmental and OH&S benefits of improved personal performance.

- Roles, responsibilities and accountability in achieving conformance with the

quality, environmental, occupational health and safety policies and procedures

and with the requirements of the IMS.

- The potential consequences of departure from the specified operating

procedures including emergency preparedness and response requirements

- Relevant regulatory requirements pertaining to their job.

Where appropriate, to enhance IMS performance, provisioning of training is extended to

suppliers and contractors / contract personnel working in the respective Maintenance

Bases.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-07 Procedure for Competence, training and awareness

6.3 Infrastructure

(ISO 9001 Clause 6.3, ISO 14001 Clause 4.4.1)

GAIL-DBPL-O&M has determined, provided and is maintaining the infrastructure

needed to achieve conformity to product (service) requirements, enhance customer

satisfaction, environmental and occupational health & safety performance.

Infrastructure includes, as applicable:

a) Buildings, workspace and associated utilities

b) Process equipment (both hardware and software)

c) Transportation and communication




d) Information systems such as intranet, and other communication means

The infrastructure resources are maintained to ensure their dependability and longevity

by the concerned maintenance team. These processes detail the maintenance

activities.

GAIL-DBPL-O&M have developed a Standard Operating Procedure (SOP) following the

Corporate guidelines. This outlines the philosophy and guidelines/procedures for

operation & maintenance applicable to Pipelines, Terminals and other associated

installations in Dabhol Bangalore Pipeline (DBPL) and covers Operation Work

Instructions (OWI) & Maintenance Work Instructions (MWI) related to applicable

operation & maintenance activities.

Requirements given in this manual are in line with the applicable National and

International standards, Codes, Statutory provisions and Maintenance Policy of GAIL.

High standards of quality of monitoring and maintenance and upkeep of assets are the

key elements of a successful maintenance strategy. With above objectives in mind, it

has been sought to be inclusive in designing this manual, however continual

improvement shall remain enforce, for which, periodic review and improve practice shall

be adopted.

Periodically, the resource requirements are evaluated for improvements in infrastructure

based on review /audit records; risk assessment reviews. Where additional

requirements are determined to achieve the System Policy objectives and targets, the

MR reviews such requirements in the Management Review and arranges for its

provisioning.




REFERENCE DOCUMENTS

GAIL-DBPL-IMS-PM-RGMC Regional Gas Management Centre Process Manual

GAIL-DBPL-IMS-PM-F&S Fire and Safety Process Manual

GAIL-DBPL-IMS-PM-TRM Terminal Monitoring & Maintenance Process Manual

GAIL-DBPL-IMS-PM-PL Pipeline Monitoring & Maintenance Process Manual

GAIL-DBPL-IMS-PM-CP CP Maintenance Process Manual

GAIL-DBPL-IMS-PM-TC Telecom Process Manual

GAIL-DBPL-IMS-PM-TM Telemetry Process Manual

GAIL-DBPL-SOP Standard Operation Procedures for DBPL Pipeline

6.4 Work environment

(ISO 9001 Clause 6.4)

GAIL-DBPL-O&M have ensured that the work areas are clean, safe and organized so

that the quality and personnel performance are not affected. They have identified and

manage the human and physical factors of the work environment needed to achieve

conformity to product (service) requirements.

GAIL-DBPL-O&M, by clearly assigning additional job responsibilities to individuals,

organizing group activities for continual improvements, recognising suggestions and

achieving the objectives, creates an environment which encourages team effort as

mentioned in the System Policy.

REFERENCE DOCUMENTS

---- -----




SECTION 7 – IMPLEMENTATION AND OPERATION

(ISO 9001 Clause 7; ISO 14001 and BS OHSAS 18001 Clause 4.4.6)

7.1 Planning of implementation and operation

(ISO 9001 Clause 7; ISO 14001 and BS OHSAS 18001 Clause 4.4.6)

For achieving planned results through IMS, planning is carried out ensuring consistency

with the requirements of other processes of the integrated management system which

include

1) processes needed for O&M Services realization

2) processes for the management of environmental aspects

3) processes for the management of O H & S hazards and risks

It is ensured that the requirements of other processes of the Integrated Management

System (see Section 4.1) are consistent with the anticipated requirements.

The Core business processes and the Support processes are listed Section 1.2.

Application (Section 1-Scope) of the IMS Manual.

The regulatory requirements are also given due consideration during the development

and preparation of relevant Process Control Documents. The resources, infrastructure,

work environment and competence of required personnel are identified (Refer Section

6).

At the time of development, updating/ modification for achieving improvement in the

existing processes, following are considered, as appropriate,

a) identified Quality, Environmental and OH&S Objectives and service requirements

b) the need to establish processes & documents and provide resources specific to

meet the requirements of the service




c) required verification, validation, monitoring, inspection and test activities specific to

the services processed at relevant stages of processes and the criteria for the

service acceptance

d) records needed to provide objective evidence that the realization processes and

resulting service fulfil requirements.

The output of this planning, in the form of annual budget, benchmarks, procedures,

Process Monitoring Instructions, are made and provided at relevant stages of

processing for implementation.

REFERENCE DOCUMENTS

--------- --------

7.1.1 Operational Control-EMS

(ISO 14001 Clause 4.4.6)

GAIL-DBPL-O&M have also identified and planned those operations that are associated

with the identified significant environmental aspects consistent with its environmental

policy, objectives and targets, in order to ensure that they are carried out under

specified conditions, by

a) Establishing, implementing and maintaining a documented procedure(s) to control

situations where their absence could lead to deviation from the Environmental policies,

objectives and targets,

b) Stipulating the operating criteria in the procedure(s), and

c) Establishing, implementing and maintaining procedures related to the identified

significant environmental aspects of goods and services used by the organization and

communicating applicable procedures and requirements to suppliers, including

contractors.




GAIL-DBPL has established, implemented and maintains operation control procedures

to manage its significant environmental aspects.

GAIL-DBPL ensures that all operations and activities, carried out by its employees or

contractors that are associated with the significant environmental aspects are properly

controlled and that appropriate operational control procedures, in terms of Management

Control Procedures (MCPs) and Operational Control Procedures (OCPs), are

communicated to personnel whose tasks may result in significant environmental

aspects. DBPL influences its staff and contractors by communicating its IMS policy and

other relevant MCPs and/or OCPs to them.

Regardless of the environmental impact assessment process, the project impacts must

be evaluated and mitigated in all cases.

The Environmental Management Plan (EMP) is a method of ensuring that the measures

identified and commitments made in the environmental assessment process are

delivered in the construction and operational phases of the project.

To assist in managing the environmental impacts, EMPs are prepared for all projects

with significant environmental issues or impacts.

Purpose of the EMP

The EMP is a project-specific source document detailing the environmental protection

requirements to mitigate and minimize environmental impacts. The EMP’s primary

purpose is to ensure that the environmental requirements and commitments associated

with the project are carried forward into implementation and operational phases of the

project and are effectively managed.

In addition, the EMP assigns management responsibility for environmental protection

during the project’s life span and provides a checklist for monitoring the environmental

management of the project.




For those operations and activities, following are established within the Environmental

Management System:

a) operational controls as applicable to the organizational activities

b) controls related to purchased goods, equipment and services

c) documented procedures, to cover situations where their absence could lead to

deviations from the Environmental policy and the objectives

d) operating criteria where their absence could lead to deviations from the

Environmental Policy and objectives.

Procedure GAIL-DBPL-IMS-MCP-09 Operational control makes reference to OCPs that

are established for the effective management of the EMS.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-09 Operational Control

7.1.2 Operational control – OH & S

(BS OHSAS 18001 Clause 4.4.6)

GAIL-DBPL-O&M has identified operations and activities associated with the

occupational health and safety hazards/ risks that require operational controls in work

practices. These are consistent with organization’s management system policies,

objectives and targets, applicable legal and other requirements. These operations and

activities are planned and performed under specified conditions, by

a) Establishing and maintaining documented procedures where their absence

could lead to deviation from the OH&S policies, objectives and targets, and

b) Stipulating operating criteria in the procedures

GAIL-DBPL-O&M have established Standard Operating Procedures (SOPs) which

provide a detailed explanation of how an activity is to be performed, what materials are

necessary, where the task will take place, when the task shall be performed, and how

the person will execute the task.




The details in the SOPs standardize the process and provide step-by-step how-to do

instructions that enable anyone within the operation to perform the task in a consistent

manner. The SOP document serves as an instructional resource that allows employees

to act without asking for directions, reassurance, or guidance. The step-by-step written

procedure can also help hold employees accountable because employee expectations

are documented and their actions can be measured against the SOP.

Applicable procedures are communicated to suppliers / contractors in cases where the

identified significant hazards and risks are associated with goods and services provided

by them.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-09 Operational Control

GAIL-DBPL-SOP Standard Operating Procedures for DBPL pipeline

7.2 Customer related processes

7.2.1 Determination of requirements related to O&M Services

(ISO 9001 Clause 7.2.1; ISO 14001 and BS OHSAS 18001 Clauses 4.3.1 & 4.3.2)

The organization has established and is maintaining a documented procedure for

identifying customer requirements in terms of Quality and Quantity of Natural Gas

to be supplied to them as per terms of contract received from Marketing

department.

The above procedure ensures that

a. Requirements specified by the customer including requirements for delivery

and post-delivery activities as per the contractual requirements are

determined.




b. Requirements not stated by the customer but necessary for identified or

intended use are known

c. Statutory and regulatory requirements applicable to the product are

determined

d. Any additional requirements considered necessary by the organization.

7.2.2 Review of requirements related to the Customer

(ISO 9001 Clause 7.2.2, ISO 14001 and BS OHSAS 18001 Clauses 4.3.1 &

4.3.2)

The organization has established and is maintaining a documented procedure for

reviewing customer requirements.

Marketing department, Bengaluru is responsible for such review in consultation

with the top management or its representative of DBPL-O&M.

a) HOD (RGMC) coordinates with all Base-In-Charges (BICs) for day-to-day

controlling of gas supply to its customers accordingly to the contract.

b) Any change or difference in opinion from those in the contract is resolved

with the customer by the Marketing Department.

c) The contract incorporates all details like payment terms, specifications of

natural gas, quantity and rebate/premium etc.

d) Marketing department is responsible for making amendment to a contract

and communicating to the various concerned functional departments.

e) Marketing department is responsible for such review in consultation with the

top management or its representative of DBPL-O&M. The records of result of

the reviews and actions arising from the review are maintained.




7.2.3 CUSTOMER COMMUNICATION

The organization has determined and implemented effective arrangements for

communication with customers.

Marketing department, Bengaluru is responsible for providing information to a

new customer regarding the availability and the quality of Natural Gas that can be

made available. The supply of gas is done after entering into a contract

agreement.

Gas chromatographs at Dabhol, RT-Goa, RT-Bidadi & RT-Bangalore and Flow

Meter at all terminals have been installed through which daily readings of Gas

Quality and Quantity are taken respectively and records of the same are

maintained.

Any changes in the Supply of Gas quantity due to non-availability of Gas from

supplier or due to emergent situation in the pipeline system, the same is

immediately communicated to the customer through telephone/fax and

subsequently confirmed through written communication.

The BICs of the respective Terminals are responsible for obtaining &

communicating the Customer Complaints/Feedbacks regarding the supply of

Natural Gas to RGMC and appropriate redressal measures are taken at

appropriate level and communicated to the customer.




An annual meet of Bangalore Zonal Marketing along with customer

representative is held to discuss various issues and suggestions for

improvement.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-08 Communication, Participation and Consultation

7.3 Design and Development


EXCLUDED.

7.4 Purchasing

(ISO 9001 Clause 7.4; ISO 14001 and BS OHSAS 18001 Clause 4.4.6)

7.4.1 Purchasing process

(ISO 9001 Clause 7.4.1; ISO 14001 and BS OHSAS 18001 Clause 4.4.6)

GAIL-DBPL-O&M has a documented Contracts and Procurement Process Manual

GAIL-DBPL-IMS-PM-C&P-01 to ensure that purchased products or services that have

an impact upon the quality of service conforms to specified purchase requirements.

These include (but not limited to) equipment, spare parts, consumables etc. The type

and extent of control applied to the supplier and the purchased product depends upon

the effect of the purchased product on subsequent service realisation or the services

rendered. Thus, every department has identified a list of critical items. The company

evaluates and select suppliers based on their ability to supply product in accordance

with the company’s requirements. A list of approved suppliers is maintained.

Based on the ability to supply product or service in accordance with the requirements

both in quantitative & qualitative terms, GAIL has established criteria & procedures for

selection, evaluation and re-evaluation of suppliers. Feed back to suppliers based on




report from receiving inspection and from user department is given, for corrective and

preventive actions. The performance of the suppliers on quality of supplies is evaluated

initially and re-evaluated as per the Contract documents.

Records of the results of evaluations and any necessary actions arising from the

evaluation are maintained.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-PM-C&P Contracts and Procurement Process Manual

7.4.2 Purchasing information


The Purchase order or tender document clearly states the type of material /service and

quantity required. If any inspection / test certificate is required, it is mentioned in the

purchase order. Packing procedure if any, specially required other than normal and

mode of dispatch are also mentioned.

Before releasing the purchasing document, it is scrutinized for completeness of data

and then signed. Purchasing data is available for spares of machines and equipment

spares and other plant consumables etc.

Purchasing information (Purchase Order / Work Order / Contract Agreement) describes

the product / service to be purchased, including, where appropriate

a) Requirements for approval of product, procedures, processes and equipment

b) Requirements for qualification of personnel and

c) Requirements of Integrated Management System

d) Applicable operational control procedures with the aim of controlling significant

environmental aspects and O H & S hazards/risks

e) Requirement of compliance with applicable legal obligations




The person delegated with authority for authorizing purchasing information (as above)

ensures the adequacy of specified purchase requirements prior to their communication

to the supplier / contractor. Relevant information is included in agreements, purchase

orders and annual contracts (as applicable).

REFERENCE DOCUMENTS


7.4.3 Verification of purchased product

(ISO 9001 Clause 7.4.3)

On delivery of product or service, the users /receivers verify that documents agree with

product/ service delivered and initial it. All products and services are visually inspected

on receipt, unless otherwise indicated

Wherever required in a customer contract, the need to verify purchased products at

sources, the intended verification arrangements and method of product release are

included in the purchase documents.

REFERENCE DOCUMENTS

GAIL-NCR-IMS-PM-C&P Contracts and Procurement Process Manual

7.5 Production and Service Provision


7.5.1 Control of Production and Service Provision


GAIL-DBPL-O&M plans and carries out the Natural Gas delivery under controlled

conditions. At the time of planning of the services, the applicable controlled conditions

are identified and the same are provided at the relevant stages of processing. This

includes as appropriate:




a) the availability of information in documented procedures, work Instructions,

Operational controls etc. which describe the characteristics of the service at relevant

stages of the processes

b) documented procedures or availability of work instructions (where applicable) for

operations, identifying significant environmental aspects, risk assessments & control,

the absence of which can adversely affect quality, environment and occupational

health & safety

c) the use of equipment which are suitable for the relevant processes

d) the availability and use of monitoring and measuring equipment for the identified

characteristics

e) the implementation of monitoring and measurement

GAIL-DBPL-O&M have developed an Operating Manual which contains the supervisory

operating guidelines for RLNG pipeline from Dabhol Dispatch Terminal to Bidadi

Receiving Terminal including spur lines to Goa and Bangalore. It consists of process

description, supervisory instructions for normal operation, pipeline start-up and of

various equipment envisaged under this project. This manual also provides general

guidelines for preparing the facilities for start-up and on safety aspects.

The instructions have been prepared for the purpose of facilitating the start-up and

subsequent operations. The operating procedures and conditions given herein are not

mandatory and may have to be modified based on site constraints or as a result of

experience gained in operating the facilities. Detailed operating and maintenance

instructions for equipment are not included in this manual, for which

manufacturers/vendor’s manual may be referred to. In the event of any discrepancy

between this manual and manufacturer’s recommendation, the latter shall be deemed

final.




REFERENCE DOCUMENTS








7.5.2 Validation of Processes for Production and service provision


EXCLUDED.

7.5.3 Identification and Traceability

(ISO 9001 Clause 7.5.3)

The Procurement Process Manual GAIL-DBPL-IMS-PM-C&P-01 details the

identification of all the incoming material.

Spares and bought-out consumables are identified by tag/location/placard giving details

of material, applicable grade/specifications/part name/part number. The product status

of items, with respect to measurement and monitoring, is identified through identification

tags, inspection records, and identified storage space, as applicable. The inspection

and test status of incoming bought out items are identified based on supplier’s

certificate and / or the inspection and tests performed. These are then stored at

designated locations. Separate areas have been identified and marked for receipt and

non-conforming items in the Stores.

Traceability is not a requirement.

REFERENCE DOCUMENTS





7.5.4 Customer property

(ISO 9001 Clause 7.5.4, ISO 14001 and BS OHSAS 18001 Clause 4.4.6)

GAIL-DBPL-O&M exercises a great deal of care with customer property.

a) Identifies, verifies, protects and safeguards customer property provided for use or

incorporation into the service. For ex. Malfunctioning of equipment on regular working

time, and

b) If any customer property is lost, damaged, stolen or otherwise found unsuitable for

use, the company reports it to the customer and maintain records. For ex. customer is

notified if there are any changes in the quantity received from the previously reported

ones.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-CS-REG Customer property register

7.5.5 Preservation of Product


The Company has established Procedures for preserving the incoming product quality.

These procedures include the product identification, handling, packaging, storage and

protection of the products. Though specific responsibilities are defined in the relevant

procedures, yet every employee is responsible for safe handling of the products at

various stages of processing.

It is ensured that the handling, storage and transportation of products be controlled to

prevent damage, deterioration or loss. When necessary, for particular items, special

instructions are issued and monitoring is carried out to check satisfactory




implementation. The appropriate handling of products is followed to avoid any

deterioration of quality of product while in transit.

Appropriate storage facilities are provided for materials and products for their safe

upkeep, prevent damage and deterioration of the product quality including suitable

preservation wherever necessary. Condition of product in stock is assessed at

appropriate intervals. Receipt and issue from stores is approved by authorized

personnel. All raw materials are issued preferably on First in First out (FIFO) basis.

Inventory is also being controlled.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-PM-C&P Contract and Procurement Process Manual

7.6 Control of Monitoring and Measuring Equipment


GAIL-DBPL-O&M has process for calibration of the monitoring and measuring

equipment needed to provide evidence of conformity to determined requirements.

These are identified according to the targeted product quality.

In the procedure, it is ensured that monitoring and measurement are carried out in a

manner that is consistent with the monitoring and measurement requirements.

Where necessary to ensure valid results, measuring equipment is

a) calibrated or verified, or both, at specified intervals, or prior to use, against

measurement standards traceable to international or national measurement

standards; where no such standards exist, the basis used for calibration or

verification is recorded




b) adjusted or re-adjusted as necessary

c) identified in order to determine its calibration status

d) safeguarded from adjustments that would invalidate the measurement result

e) protected from damage and deterioration during handling, maintenance and

storage.

When the equipment is found not to conform to requirements the validity of the previous

measuring results are assessed and it is recorded. The concerned departmental head

will take appropriate action on the equipment and any product affected.

Records of the results of calibration and verification are maintained. The equipment

used by the suppliers for EMS and OH&S monitoring are duly calibrated and the

calibration certificates are obtained from them and retained with GAIL as records.

REFERENCE DOCUMENTS





SECTION 8 – MEASUREMENT, ANALYSIS & IMPROVEMENT

(ISO 9001 Clause 8; ISO 14001 and BS OHSAS Clause 4.5.1)

8.1 General

The GAIL-DBPL-O&M incorporates key measurement, analysis and improvement

activities to:

Demonstrate Conformity of the Product (Service):

The delivery of the Service is monitored and measured to ensure that customer

requirements are being met. The Head of maintenance centre has the responsibility to

manage these activities and to resolve all issues or non-conformances resulting from

these activities. Unless otherwise stated, it is the controlling authority for the release of

all services to the customer.

Ensure Conformity of the IMS:

The Internal Audit Process provides an ongoing assessment of the level of conformance

to requirements of the IMS. See Section 8.2.2

Continually Improve the Effectiveness of the IMS:

Key elements of the IMS are designed to interact within the process structure of the

system to ensure that the system is continually reviewed and improved. See Section 8.5

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-IMS-MCP-16 Management review

8.2 Monitoring and Measurement

(ISO 9001 Clause 8.2, ISO 14001, BS OHSAS 18001 Clause 4.5.1)

8.2.1 Customer satisfaction

` (ISO 9001 Clause 8.2.1)




The satisfaction of customer(s) of GAIL (India) Limited, Corporate Marketing

Department is measured as one of the basis for measuring & evaluating the

effectiveness of quality management system. The information on customer feedback is

collected & monitored (reference: GAIL Intranet -> Department -> Marketing ->

Quality/Procedure Manual-ISO-> Quality Manual).

8.2.2 Internal audit

(ISO 9001 Clause 8.2.2, ISO 14001 & BS OHSAS 18001 Clause 4.5.5)

GAIL-DBPL-O&M has established and maintains a documented procedure GAIL-DBPL-

IMS-MCP-15 for internal audit to determine whether the IMS

a) conforms to the planned arrangements established and to the requirements of

ISO 9001:2008, ISO 14001:2004 and BS OHSAS 18001:2007

b) Is effectively implemented and maintained.

Internal Audits are planned in defined frequency and decided on the basis of status and

importance of the processes and areas to be audited as well as the results of the

previous audits.

Management avails the services of External Consultants also to assess the IMS, which

will give the benefits of an outsider to view the IMS of the organization.

The audits are planned and arranged by the MR. The results of the audits are recorded

and reported to the MR for the area being audited. The corrective and preventive

actions are taken in time to eliminate non-conformity and their causes. The MR follows

up on the verification of action taken and their effectiveness. The results of the Internal

Audit form an input to the Management Review.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-15 Internal audit




8.2.3 Monitoring and measurement of processes

8.2.3.1 Monitoring and measurement of QMS processes

(ISO 9001 Clause 8.2.3)

Suitable Process Measures have been developed, documented and monitored by GAIL-

DBPL-O&M to ensure continued suitability and promote increased effectiveness of

processes. The indicators have been defined and the same are mentioned in their

relevant departmental process manuals. These indicators are monitored and measured

to ensure that these processes achieve the planned results. When planned results are

not achieved, the non-conforming outputs are corrected and the suitable corrective

actions are taken as appropriate and these are reviewed in the quarterly Management

Review Meetings.

REFERENCE DOCUMENTS








8.2.3.2 Monitoring and measurement of EMS and OH&S Performance

(ISO 14001 and BS OHSAS 18001 Clause 4.5.1)

Management has established and maintains documented procedures to monitor and

measure the key characteristics of its operations and activities on a regular basis. This

include

a) Operations and activities that can have significant impact on the environment

b) Monitoring the effectiveness of controls (for health as well as for safety)




c) Monitoring of the extent to which the organization’s Quality, Environmental and

OH&S policies, objectives and targets are met

d) Proactive measures of performance that monitor compliance with the

Environmental and OH&S management programmes, operational criteria and

applicable legislation and regulatory requirements

e) Reactive measures of performance to monitor accidents, ill health, incidents

(including near-misses) and other historical evidence of deficient OH&S

performance

f) Recording of data and results of monitoring and measurement sufficient to

facilitate subsequent corrective and preventive action analysis

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-11 Performance measurement and monitoring

8.2.3.3 Evaluation of compliance (Legal and other requirements)

(ISO 14001 and BS OHSAS 18001 Clause 4.5.2)

A Procedure GAIL-DBPL-IMS-MCP-12 has been established and being maintained to

periodically evaluate the compliance with applicable legal and other requirements,

industry best practices, and conformance with its own policy and objectives. The Safety

& Environmental head in HQ and the Process owners (concerned Heads of

Maintenance centres) will carry out the compliance evaluation at least once in six

months. This evaluation is planned along with internal audits. The records of the results

of periodic evaluations are maintained.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-12 Evaluation of Compliance

GAIL-DBPL-IMS-MCP-16 Management review




8.2.4 Monitoring and measurement of Product (Service)

(ISO 9001 Clause 8.2.4)

GAIL-DBPL-O&M monitors and measures the characteristics of its activities to verify

that its requirements have been met.

GAIL-DBPL-O&M have developed a Standard Operating Procedure (SOP) following the

Corporate guidelines. This outlines the philosophy and guidelines/procedures for

operation & maintenance applicable to Pipelines, Terminals and other associated

installations in Dabhol Bangalore Pipeline (DBPL) and covers Operation Work

Instructions (OWI) & Maintenance Work Instructions (MWI) related to applicable

operation & maintenance activities.

REFERENCE DOCUMENTS

GAIL-DBPL-SOP Standard Operation Procedures for DBPL pipeline

8.3 Handling of nonconformities

(ISO 9001 Clause 8.3; ISO 14001 and BS OHSAS 18001 Clauses 4.4.7 & 4.5.3)

8.3.1 Control of nonconforming service


Any product (Natural Gas) and service that does not conform to the specified

requirements is not delivered to the customer until the non-conformity is eliminated.




After detecting that any service exhibits non conformity with the requirements, the

authorized personnel prevents it from inadvertent delivery, by proper identification,

segregation and disposal and the same is recorded as per the Control of

Nonconforming Service Procedure GAIL-DBPL-IMS-MCP-13.

The records indicating the nature of non-conformities and the subsequent actions taken

for reducing and eliminating them are maintained. The trends of non-conformances are

periodically reviewed for further deciding continual improvement in the services and the

processes.

The authority for action to prevent such inadvertent delivery is with the concerned HOD

(process owner) and in his absence with his deputy.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-13 Control of Non-conforming service and purchased product

8.3.2 Emergency preparedness and response


GAIL-DBPL-O&M has established, implemented and maintains appropriate plans and a

procedure GAIL-IMS-MCP-10 to identify potential for and responses to

a) emergency situations and potential accidents that can have an impact on the

environment

b) emergency situations, and for preventing and mitigating the likely consequences

that can be associated with them

c) potential for emergency situations and associated adverse OH&S consequences.

Emergency response plans and response teams are in place for the identified

emergency situations and incidents. These teams will respond to actual emergency and

incidents and prevent or mitigate the impacts




The plans and procedures include information on the provision and maintenance of any

identified equipment, facilities or services that can be required during or after incidents

or emergency situations.

Emergency response plans identify the roles, responsibilities and action to be taken in

the event of an emergency. The plan also identifies communication requirements to

affected interested parties such as local community and emergency services as

appropriate. It also covers the availability of appropriate first aid facilities & rehabilitation

facilities to rehabilitate injured employees.

GAIL also periodically reviews and, where necessary, revises its emergency

preparedness response procedure(s) and plans, in particular, after periodical testing

and after the occurrence of emergency situations caused by environmental incidents,

and OH&S incidents. They periodically test these procedures where practicable.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-10 Emergency Preparedness and response

8.3.3 Nonconformity, corrective action and preventive action - EMS operations

(ISO 14001 Clause 4.5.3)

A documented procedure GAIL-DBPL-IMS-MCP-14 has been established and

maintained for defining the responsibility and authority for handling and investigating

non-conformance, taking action to mitigate any impacts caused and for initiating and

completing corrective and preventive action. Where required by legislation this action

will include notifying the appropriate regulatory authority and agreeing on required

corrective action.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-14 Incident investigation, nonconformity, corrective action and

preventive action




8.3.4 Incident investigation, nonconformity, corrective and preventive action

8.3.4.1 Incident investigation

[BS OHSAS 18001 Clause 4.5.3.1]

A procedure GAIL-DBPL-IMS-MCP-14 is established, implemented and maintained to

record, investigate and analyse OH&S incidents in order to:

a) determine underlying OH&S deficiencies and other factors that might be causing

or contributing to the occurrence of incidents

b) identify the need for corrective action

c) identify opportunities for preventive action

d) identify opportunities for continual improvement

e) Communicate the results of such investigations.

The investigations are performed in a timely manner. Any identified need for corrective

action or opportunities for preventive action are dealt with in accordance with the

relevant parts of 8.3.4.2. The results of incident investigations are documented and

maintained.

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-14 Incident investigation, nonconformity, corrective action and preventive

action

8.3.4.2 Nonconformity, corrective action and preventive action-OH&S operations

([BS OHSAS 18001 Clause 4.5.3.1)

A procedure GAIL-DBPL-IMS-MCP-14 is established for dealing with actual and

potential nonconformities and for taking corrective action and preventive action. The

procedure defines requirements for:




a) identifying and correcting nonconformities and taking actions to mitigate their

OH&S consequences;

b) investigating nonconformities, determining their causes and taking actions in

order to avoid their recurrence

c) evaluating the need for actions to prevent nonconformities and implementing

appropriate actions designed to avoid their occurrence

d) recording and communicating the results of corrective actions and preventive

actions taken and

e) reviewing the effectiveness of corrective actions and preventive actions taken.

Where the corrective and preventive action identifies new or changed hazards or the

need for new or changed controls, a risk assessment is carried out prior to

implementation. The action taken to eliminate the causes of actual and potential

nonconformities is appropriate to the magnitude of problems and commensurate with

the OH&S risks encountered.

REFERENCE DOCUMENTS

GAIL-BDPL-IMS-MCP-14 Incident investigation, nonconformity, corrective action and

preventive action

8.4 Analysis of data


To demonstrate the suitability and effectiveness of IMS and areas requiring continual

improvement of the effectiveness of IMS, data is collected in the following areas:

1. Customer Satisfaction

2. Non conformity of processes, product and services

3. Delivery performance

4. Significant environmental aspects

5. OH&S Incidents




6. Management programmes

7. Results of compliance evaluation

Data are collected from MIS and the other information reports related to Operations.

Data is then analyzed in various meetings such as continuous improvement programme

meetings, operational meetings, safety meetings, audit close out meetings or

management review meetings to determine the effectiveness of the management

system and to achieve the quality, environmental and OH&S objectives.

8.5 Improvement

(ISO 9001 Clause 8.5; ISO 14001and BS OHSAS Clauses 4.5.1 & 4.5.3)

Management believes in the continual improvement at various levels at all stages. This

is augmented in the areas of corrective actions, preventive actions, audit reports and

management reviews.

8.5.1 Continual improvement

(ISO 9001 Clause 8.5; ISO 14001 and BS OHSAS Clauses 4.5.1 & 4.5.3)

The GAIL-DBPL-O&M facility continuously improves the effectiveness of IMS through

the use of IMS Policy, audit results, analysis of data, Management Review and

Corrective and Preventive actions.

Further small group activities, which are part of continual improvement program, have

been initiated to achieve the Quality, Environmental and OH&S objectives. GAIL-DBPL-

IMS-O&M has an environment which encourages team efforts and where each

individual contribution is recognized and valued by giving him additional responsibility

and jobs besides the routine jobs.




8.5.2 Corrective action

(ISO 9001 Clause 8.5.2)

Corrective action is initiated to eliminate the cause of nonconformity and to prevent

reoccurrence of the same. Corrective actions are taken appropriate to the effect of the

non-conformity reported. The procedure GAIL-DBPL-IMS-MCP-14 is established and the

following methodology is adopted:

a) Reviewing non conformities (including customer complaints)

b) Determining the causes of nonconformities

c) Evaluating the need for action to ensure that non conformities do not occur.

d) Determining and implementing actions needed

e) Reviewing corrective action taken

8.5.3 Preventive action

(ISO 9001 Clause 8.5.3)

Preventive action is initiated to eliminate the causes of potential non conformities and to

prevent their occurrence. These preventive actions taken depend upon the impact of

potential problems. The procedure GAIL-DBPL-IMS-MCP-14 defines the following

methodology:

a) Identifying the potential non-conformities and their causes.

b) Evaluating the need for action to prevent occurrence of non-conformity

c) Determining and implementing action needed

d) Records of results of action taken and

e) Reviewing preventive action taken

REFERENCE DOCUMENTS

GAIL-DBPL-IMS-MCP-14 Incident investigation, nonconformity, corrective action and

preventive action


GAIL/DBPL /IMSM Issue 01 Annexure-1 Revision: 00 Revision Date : NIL Pg 1 of 1


ANNEXURE 1: LIST OF OUTSOURCED ACTIVITIES & CONTRLOS

Sl.

No.

Outsourced Processes Controls exercised on outsourced processes Frequency of

Monitoring

1 Security services

1. Agreements

2. Attendance roaster (Attendance Monitoring)

3. PF Challan Monitoring

4. Health Fitness Reports

5. Supervisory reports/MIS reports

At Start of Service

&

Monthly

2 Vehicle for Site jobs

-do- -do-

3 Contract Technical

Manpower

-do- -do-

4 House-keeping, Office

Assistance & Pantry at

GAIL-Bangalore

-do- -do-

5 Maintenance of Pipeline

RoU & Stations

-do- -do-

6 Maintenance contract

for OFC along DBPL

pipeline route

-do- -do-

7 7.2.1 Customer Related

Processes w.r.t

BIC & RGMC coordinates with Marketing w.r.t

Gas Transmission Agreement (GTA) & Gas Sales

Agreement (GSA)

Continuous




ANNEXURE 02 - SEQUENCE & INTERACTION OF PROCESSES

CUSTOMERS

Fire and safety

HR

CUSTOMERS

Product Realization Process

Customer Satisfaction Measurement

Control of non-conforming Product

Internal Audit Corrective & Preventive Action

Measurement, Analysis and Improvement

Management Review

IMS Policy & IMS objectives

Continual Improvement of IMS

Contract

Review by

Mktg.

Receipt and Dispatch of Gas

Operation & Maintenance of DBPL Pipeline

O & M

of

Terminal

Telecom &Telemetry

Contracts & Procurement

Control of Documents Control of Records

Support Processes

RGMC Pipeline Electrical & CP Instrumentation

IT/BIS

Core Processes




ANNEXURE 3: QMS Objectives & Targets

Please refer approved QMS Objectives & Targets for the current year.




ANNEXURE 4: EMS & O&HS Objectives & Targets

Please refer approved EMS & O&HS Objectives & Targets for the current year.


GAIL/DBPL /IMSM Issue 01 Annexure-5 Revision: 00 Revision Date : NIL Page 1 of 1


ANNEXURE 5: GAIL-DBPL-ORGANIZATION CHART

Please refer DBPL-O&M Organogram for the current year.


GAIL/DBPL /IMSM Issue 01 Annexure-6 Revision: 01 Revision Date : 24.10.2015 Page 1 of 28


ANNEXURE 6.: ROLES, RESPONSIBILITY, ACCOUNTABILITY AND AUTHORITY

Note 1: This annexure gives the details of overall responsibilities and authorities assigned for the various activities related to the

Integrated Management system (IMS). In addition to the same, the Roles assigned to MR, AMR & Functional HoDs are also

mentioned below. Further, MCPs, functional Process Manuals, SOPs and OCPs provide details of responsibilities and authorities for

various processes/activities.

Note 2: Responsibility indicates the primary duty assigned to a function or personnel to ensure that activities are carried out as per

IMS requirements. Authority indicates the ownership for the activity with powers to take decisions on implementation means and

methods, delegation of works.

A) Responsibility, accountability and authority are listed below related to Integrated Management system (IMS):

Sl. No

ISO

9001

ISO

14001

OHSAS 18001

ACTIVITIES RESPONSIBILITY

ACCOUNTABILITY

AUTHORITY

1 4.1 4.1 4.1 Establish, document, implement and

maintain and continually improve IMS.

AMR MR OFFICER-IN-

CHARGE (OIC)

2 4.1 4.1 4.1 Define and document the scope of the

IMS

AMR MR OFFICER-IN-

CHARGE (OIC)

3 4.2 4.4.4 4.4.4 Ensure that all documents and records

as required by respective standard are

documented and maintained.

AMR / Respective

HODs

AMR / Respective

HODs

MR

4 4.2.2 4.4.4 4.4.4 Ensure availability of latest version of

IMS documents

AMR AMR MR

5 4.2.3 4.4.5 4.4.5 Approval of IMS Manual. AMR MR OIC

6 Issue of IMS Manual AMR AMR MR




7 Approval of departmental documents Respective

Discipline-In-

Charges (DIC)

Respective HODs MR

8 Issue of departmental documents Respective DICs Respective

BICs/HODs Respective HODs

9 Ensure documents of external origin are

determined and their distribution

controlled.

AMR / Respective

HODs

AMR / Respective

HODs

MR

10 4.2.4 4.5.4 4.5.4 Establish and maintain records as

necessary to demonstrate conformity to

the requirements of its IMS.

Respective DICs Respective BIC /

HODs Respective HODs

11 Establish, implement and maintain a

procedure(s) for the identification,

storage, protection, retrieval, retention

and disposal of records.

Respective DICs Respective

BICs/HODs Respective HODs

12 Records shall be and remain legible,

identifiable and traceable.


BICs/HODs

Respective HODs

13 ---- 4.3.1 ---- Establish, implement and maintain a

procedure for ongoing identification of

environmental aspects, determination

of significant aspects.

AMR/Respective

HODs/BICs

HOD (F&S) MR

14 ---- ----- 4.3.1 Establish, implement and maintain a

procedure for ongoing identification of

hazards and risks and carry out risk

assessment and determination of

AMR/Respective

HODs/BICs

HOD (F&S) MR




necessary risk controls.

15 ---- 4.3.2 4.3.2 Establish, implement and maintain a

procedure for identifying and accessing

the applicable Legal requirements and

Other requirements pertaining to EHS.

AMR/Respective

BICs/HODs

HOD-F&S MR

16 ---- 4.3.2 4.3.2 Periodic review and keeping information

on EHS Legal and other requirements

up-to -date.

Respective

BICs/HODs

HOD-F&S MR

17 ---- 4.3.2 4.3.2 Communicate relevant information on

EHS Legal requirements and other

requirements to persons working under

the control of the Organization.

Respective

BICs/HODs

HOD-F&S MR

18 5.4.1 4.3.3 4.3.3 Establish, implement and maintain

documented IMS Objectives at relevant

levels and functions.


BICs/HODs

MR

19 Establish, implement and maintain

documented program for achieving the

IMS Objectives.


BICs/HODs

MR

20 Review the program at regular and

planned intervals and adjust as

necessary to ensure that objectives are

achieved.


BICs/HODs

MR

21 5.5/6.1/6.2/ 6.3/6.4

4.4.1 4.4.1 Provide resources essential to establish,

implement, maintain and improve IMS.

Respective

BICs/HODs

MR OIC

22 5.5.1 4.4.1 4.4.1 Define, document and communicate

roles, responsibilities, accountabilities,

Respective BICs Respective HODs MR




authorities to facilitate effective IMS.

23 5.5.2 4.4.1 4.4.1 Appointment of Management

Representative / MA.

OIC OIC OIC

24 Report on the performance of the IMS to

Top management for review.

AMR AMR MR

25 6.2.2 4.4.2 4.4.2 Define competence requirements

(education, training or experience) for

Activity associated with Significant environmental aspect,

Activity associated with significant risks.

Respective DICs Respective BICs/HODs

HOD (F&S)

26 Identify training needs

For activities associated with Significant environmental aspects and significant OH&S Risks.

For ensuring desired competence.

Respective HODs HOD (F&S) HOD (F&S)

27 Evaluate the effectiveness of training.

These functions/activities are centralized and carried out by GTI,

Noida / HOD (HR) 28 Maintain competence records, Training

records.

29 5.5.3 4.4.3 4.4.3 Internal communication among various

levels and functions with regard to IMS

Respective

BICs/HODs

AMR MR

30 4.4.3 ---- Receiving, documenting and responding

to relevant Communication from other

external interested parties.


BICs/HODs

Respective

BICs/HODs




31 ----- 4.4.3 Ensure worker’s participation in

Hazard identification and Risk assessment.

Incident investigation. Development and review of EHS

Policies and objectives.


BICs/HOD(F&S)

Respective

HODs/HOD(F&S)

32 ----- 4.4.3 Ensure workers are consulted where

there are changes that affect their

OH&S.


BICs/HOD(F&S)

Respective

HODs/HOD(F&S)

33 ---- 4.4.3 Ensure worker’s representation on

OH&S matters.


BICs/HOD(F&S)

Respective

HODs/HOD(F&S)

34 ---- 4.4.3 Make workers aware of who is their

OH&S Representative.


BICs/HOD(F&S)

Respective

HODs/HOD(F&S)

35 5.6 4.6 4.6 Conduct Management review at planned

intervals and assess opportunities for

improvement and need for changes to

the IMS Policy and IMS Objectives.

AMR AMR MR

36 Maintain records of Management

reviews.

AMR AMR MR

37 Ensure that Management review outputs

are made available for communication &

consultation.

Respective

HODs/AMR

AMR MR

38 7.1 ----- ----- Plan and develop the processes needed

for product realization.

Determine the following, as appropriate:

a) quality objectives and requirements for

Respective DICs Respective BICs Respective HODs




the product

b) the need to establish processes and

documents, and to provide resources

specific to the product

c) required verification, validation,

monitoring, measurement, inspection

and test activities specific to the product

and the criteria for product acceptance

d) records needed to provide evidence

that the realization processes and

resulting product meet requirements

39 7.2.1 ---- ---- Determine the requirements specified by

the customer, including the requirements

for delivery and post-delivery activities,

requirements not stated by the customer

but necessary for specified or intended

use, where known.


40 Determine statutory and regulatory

requirements applicable to the product,

and any additional requirements

considered necessary by the

organization.

Respective HODs MR OIC

41 7.2.2 ---- ---- Review the requirements related to the

product prior to the commitment to

supply a product to the customer (e.g.

submission of tenders, acceptance of

contracts or orders, acceptance of




changes to contracts or orders).

Ensure that product requirements are

defined,

Ensure that contract or order

requirements differing from those

previously expressed are resolved, and

the organization has the ability to meet

the defined requirements.

Maintain records of the results of the

review and actions arising from the

review.

Ensure that the customer requirements

are confirmed before order acceptance

in case of documented statement of

requirement from the customer

Marketing Department has separate QMS.

42 7.2.3 ---- ---- Determine and implement effective

arrangements for communicating with

customers in relation to product

information, enquiries, contracts or order

handling, including amendments, and

customer feedback, including customer

complaints

Marketing Department has separate QMS.

43 7.4.1 ---- ---- Ensure that the purchased product

conforms to specified purchase

requirements.

Ensure that the type and extent of control

applied to the supplier and the

Indenter Respective HODs MR




purchased product shall be dependent

upon the effect of the purchased product

on subsequent product realization or the

final product.

Evaluate and select suppliers based on

their ability to supply product in

accordance with the organization's

requirements.

Establish the criteria for selection,

evaluation and re-evaluation.

Maintain records of the results of

evaluations and any necessary actions

arising from the evaluation.

44 7.4.2 ---- ---- Purchasing information shall describe the

product to be purchased, including,

where appropriate,

a) requirements for approval of product,

procedures, processes and equipment,

b) requirements for qualification of

personnel, and

c) quality management system

requirements.

Ensure the adequacy of specified

purchase requirements prior to their

communication to the supplier.

Ensure purchasing information is clearly

Executive (C&P) Executive (C&P) HOD (C&P)




indicated in the Purchase orders

45 7.4.3 ---- ---- Establish and implement the inspection

or other activities necessary for ensuring

that purchased product meets specified

purchase requirements.

State the intended verification

arrangements and method of product

release in the purchasing information

(Where the organization or its customer

intends to perform verification at the

supplier's premises),

Respective DICs/EICs

Respective EICs Respective HODs

46 7.5.1 ---- ---- Plan and carry out production and

service provision under controlled

conditions.

Ensure:

a) the availability of information that

describes the characteristics of the

product,

b) the availability of work instructions, as

necessary,

c) the use of suitable equipment,

d) the availability and use of monitoring

and measuring equipment,

e) the implementation of monitoring and

measurement, and


Respective HODs




f) the implementation of product release, delivery and post-delivery activities.

47 7.5.3 ----- ----- Identify the product by suitable means

throughout product realization.

Identify the product status with respect to

monitoring and measurement

requirements throughout product

realization.

Where traceability is a requirement,

control the unique identification of the

product and maintain records.


48 7.5.4 ----- ----- Exercise care with customer property

while it is under the organization's control

or being used by the organization.

Identify, verify, protect and safeguard

customer property

provided for use or incorporation into the

product.

Report to the customer if any customer

property (includes intellectual property

and personal data) is lost, damaged r

otherwise found to be unsuitable for use.

Respective DICs Respective BICs Respective BICs/HODs




49 7.5.5 4.4.6 4.4.6 Preserve the product during internal

processing and delivery to the intended

destination in order to maintain

conformity to requirements.

Ensure that the preservation includes

identification, handling, packaging,

storage and protection.

Also ensure that the preservation applies to the constituent parts of a product.


Respective HODs

50 7.6 4.5.1 4.5.1 Determine the monitoring and

measurement to be undertaken and the

monitoring and measuring equipment

needed to provide evidence of conformity

of product to determined requirements.

Establish processes to ensure that

monitoring and measurement can be

carried out and are carried out in a

manner that is consistent with the

monitoring and measurement

requirements.

Ensure that the measuring equipment

are

a) calibrated or verified, or both, at

specified intervals, or prior to use,

against measurement standards

traceable to international or national


Respective HODs




measurement standards; where no such

standards exist, the basis used for

calibration or verification shall be

recorded (see 4.2.4);

b) adjusted or re-adjusted as necessary;

c) have identification in order to

determine its calibration status;

d) safeguarded from adjustments that

would invalidate the measurement result;

e) protected from damage and

deterioration during handling,

maintenance and storage.

Assess and record the validity of the

previous measuring results when the

equipment is found not to conform to

requirements.

Take appropriate action on the

equipment and any product affected.

Maintain the results of calibration and

verification.

Confirm the ability of computer software

to satisfy the intended application when

used in the monitoring and measurement

of specified requirements. (This shall be

undertaken prior to initial use and

reconfirmed as necessary).




NOTE Confirmation of the ability of

computer software to satisfy the intended

application would typically include its

verification and configuration

management to maintain its suitability for

use.

51 8.1 ---- ---- Plan and implement the monitoring,

measurement, analysis and improvement

processes needed

a) to demonstrate conformity to product

requirements,

b) to ensure conformity of the quality

management system, and

c) to continually improve the

effectiveness of the quality management

system.

Ensure that the planning includes

determination of applicable methods,

including statistical techniques, and the

extent of their use.


Respective HODs

52 8.2 4.5.1 4.5.1 Determine the methods and obtain

information relating to customer

perception as to whether the

organization has met the customer

requirements.

Monitor information relating to customer

perception as to whether the

Marketing has obtained and maintaining separate QMS




organization has met customer

requirements.

NOTE Monitoring customer perception

can include obtaining input from sources

such as customer satisfaction surveys,

customer data on delivered product

quality, user opinion surveys, lost

business analysis, compliments,

warranty claims and dealer reports

53 8.2.2 4.5.5 4.5.5 Conduct internal audits at planned

intervals to determine whether the

Integrated Management System

a) conforms to the planned

arrangements (see 7.1), to the

requirements of this International

Standard and to the quality management

system requirements established by the

organization, and

b) is effectively implemented and

maintained.

An audit programme shall be planned,

taking into consideration the status and

importance of the processes and areas

to be audited, as well as the results of

previous audits.

The audit criteria, scope, frequency and

methods shall be defined.

AMR AMR MR




The selection of auditors and conduct of

audits shall ensure objectivity and

impartiality of the audit process. Auditors

shall not audit their own work.

A documented procedure shall be

established to define the responsibilities

and requirements for planning and

conducting audits, establishing records

and reporting results.

Records of the audits and their results

shall be maintained

The management responsible for the

area being audited shall ensure that any

necessary corrections and corrective

actions are taken without undue delay to

eliminate detected nonconformities and

their causes.

Follow-up activities shall include the

verification of the actions taken and the

reporting of verification results auditors.

54 8.2.3 ----- ----- Apply suitable methods for monitoring

and, where applicable, measurement of

the quality management system

processes.


Respective HODs

55 8.2.4 ----- ----- Monitor and measure the characteristics

of the product at appropriate stages to

verify that product requirements have


Respective HODs




been met.

Evidence of conformity with the

acceptance criteria shall be maintained.

Records shall indicate the person(s)

authorizing release of product for

delivery to the customer.

The release of product and delivery of

service to the customer shall not proceed

until the planned arrangements have

been satisfactorily completed, unless

otherwise approved by a relevant

authority and, where applicable, by the

customer.

56 8.3 ---- ---- Ensure that product which does not

conform to product requirements is

identified and controlled to prevent its

unintended use or delivery.


established to define the controls and

related responsibilities and authorities for

dealing with nonconforming product.

Where applicable, the organization shall

deal with nonconforming product by one


Respective HODs




or more of the following ways:

a) by taking action to eliminate the

detected nonconformity;

b) by authorizing its use, release or

acceptance under concession by a

relevant authority and, where applicable,

by the customer;

c) by taking action to preclude its original

intended use or application;

d) by taking action appropriate to the

effects, or potential effects, of the

nonconformity when nonconforming

product is detected after delivery or use

has started.

When nonconforming product is

corrected it shall be subject to re-

verification to demonstrate conformity to

the requirements.

Records of the nature of nonconformities

and any subsequent actions taken,

including concessions obtained, shall be

maintained (see 4.2.4).

57 8.4 ----- ----- Determine, collect and analyse

appropriate data to demonstrate the

suitability and effectiveness of the quality

management system and to evaluate


Respective HODs




where continual improvement of the

effectiveness of the quality management

system can be made. This shall include

data generated as a result of monitoring

and measurement and from other

relevant sources.

The analysis of data shall provide

information relating to

a) customer satisfaction ,

b) conformity to product requirements

c) characteristics and trends of

processes and products, including

opportunities for preventive action and

d) suppliers.

58 4.5.1 4.5.1 Monitor on routine basis, the key

characteristics related to the

Environmental, Health and Safety

Management System.


HOD(F&S)

59 Monitor data on ill-health, incidents

(accidents and near misses)


HOD(F&S)

60 Monitor the extent to which EHS

Objectives are met.

Respective BICs HOD(F&S) MR

61 Establish and maintain procedures for

the Calibration and maintenance of

equipment used for measurement and

monitoring.


Respective HODs




62 Maintain records of Calibration and

maintenance.

Respective DICs/BICs

Respective BICs/ HODs

HOD(F&S)

63 4.5.2 4.5.2 Periodically evaluate compliance with

Legal requirements and other

requirements that are applicable to the

Organization.

Respective BICs/HODs

HOD(F&S) MR

64 Maintain records of results of periodic

evaluations.


HOD(F&S)

65 4.5.3 4.5.3 Record, investigate and analyze

incidents, determine causes, identify the

need for Corrective and Preventive

action and identify opportunities for

improvement.

Respective DICs Respective BICs/HOD(F&S)

HOD (F&S)/ Respective HODs

66 4.5.3 4.5.3 Document and maintain the Results of

incident investigation and Communicate

the results of such investigation.


HOD (F&S)/ Respective HODs

67 4.5.3 4.5.3 Investigate Nonconformities, determine

their causes and take necessary

corrective action in order to prevent

recurrence.

Respective BICs HOD (F&S)/ Respective HODs

MR

68 8.5.1 ---- ---- Continually improve the effectiveness of

the quality management system through

the use of the quality policy, quality

objectives, audit results, analysis of data,

corrective and preventive actions and

management review.

Respective BICs/HODs

AMR MR




69 8.5.2 4.5.3 4.5.3 Corrective actions shall be appropriate to

the effects of the nonconformities

encountered.


Respective HODs

70


established to define requirements for

a) reviewing nonconformities (including

customer complaints),

b) determining the causes of

nonconformities,

c) evaluating the need for action to

ensure that nonconformities do not recur,

d) determining and implementing action

needed,

e) records of the results of action taken

(see 4.2.4), and

f) reviewing the effectiveness of the corrective action taken

Respective

HODs/AMR

Respective

HODs/AMR

MR

71 8.5.3 4.5.3 4.5.3 Determine action to eliminate the causes

of potential nonconformities in order to

prevent their occurrence.


Respective HODs




72

---

----

----


established to define requirements for

a) determining potential nonconformities

and their causes,

b) evaluating the need for action to

prevent occurrence of nonconformities,

c) determining and implementing action

needed,

d) records of results of action taken and

e) reviewing the effectiveness of the preventive action taken

Respective

BICs/HODs

Respective

HODs/AMR

MR

B) Roles of MR, AMR & Functional HODs:

1. MR: a) MR has the responsibility for establishing & ensuring effective implementation & maintenance of IMS and reporting performance

to the top Management.

b) Follow up of action plan related to objective and targets.

c) Corrective/Preventive actions after Internal Audit.

d) External / Internal Communication.

e) Ensuring that processes needed for the IMS are established implemented and maintained.




f) Reporting on the performance of the Environment, Safety , Health and Quality System including internal and external quality

audit reports to the management in the Management Review meetings for review, corrective actions and for its continual

improvement;

g) Analyzing the customer’s feedback.

h) Ensuring the promotion of awareness of customer requirements through meetings, trainings, discussions or any other means as

appropriate.

2. AMR: a) To control all document as per the established procedure.

b) To maintain the master list of controlled documents.

c) To keep issue records of all controlled documents.

d) To identify / withdraw obsolete document to avoid unintended use.

e) To incorporate changes in documents as per established procedure.

f) Internal Audits and Management Review Meetings.

g) Liaison with external agencies on matters relating to ISO-9001, ISO 14001 and OHSAS 18001 Management System.

h) To assist MR for establishing & ensuring effective implementation & maintenance of IMS.

3. HOD (RGMC):

a) Achieving objectives & targets related to the department.

b) Coordination & Communication with NGMC, Maintenance Bases, Marketing, Finance and Consumers for smooth operation of

DBPL

c) Ensuring Pipeline 100% availability of gas with quality and no customer complaint.

d) Aspect identification, hazard identification and risk assessment, impact evaluation and operational control related to

department.




e) Control of IMS documentation and records related to the department.

f) Supervision of RGMC Operation & Analysis of Pipeline Alarms obtained through SCADA

g) Ensuring process control for smooth operation as per established procedures and quality plan / specifications.

h) Gas reconciliation of DBPL on monthly basis

i) Fortnightly Joint-Ticketing of DBPL-Consumers

j) Responsible for Training identification of the department

k) Responsible for process safety and safe operation of pipeline including compliance to all OHS safety and statutory / mandatory

regulation in the pipeline operations.

4. HOD (F&S): a) Organizing Monthly Safety Day on 10th of each month. This includes briefing by OIC and imparting HSE Training for all the

employees including maintenance bases.

b) Conducting monthly safety review meeting with OIC for reviewing all the safety related issues including audit points

c) Assisting BIC’s for Conducting safety awareness program to the Dist. collators & his team

d) Ensuring safety Kits & liveries for all the GAIL employees of DBPL

e) Implementation & coordination of Behavior Based safety in the Southern Region( DBPL, Cauvery basin, Kochi)

f) Coordination of HSE in the Southern Region ( DBPL, Cauvery basin, Kochi)

g) Implementation of legal rules related to the department.

h) Achieving objectives & targets related to the department.

i) Communication of HSE to other departments.

j) Aspect identification, Hazard identification and risk assessment, Impact evaluation and operational control related to

department activities.

k) Control of IMS documentation and records related to the department.

l) Training identification of the department.

m) Review, revise and distribution of ERDMP i.e. On site Disaster/off site Disaster Control Plan.

n) Conducting mock drills, safety audits and firefighting training.




o) Maintenance of firefighting equipment and emergency response system.

p) Ensuring complete safety in construction, operation and maintenance for men, materials and equipment.

q) Ensuring the damage control with fire extinguisher of any fire or gas leakage situation.

r) Ensuring complete accident prevention, reporting and investigation measures are taken care off.

s) Ensuring that the relevant requirement of OISD norms on fire & safety are complied with and properly maintained.

t) Identifications and requirement of regular F&S training

u) Licensing with OISD, LPA, NSC, Insurance and Statutory Authorities.

v) Impart minimum Fire & Safety measures / awareness training to all the employees and also to the contractors.

w) Convening of safety committee meeting and follow up.

x) Planning and processing for procurement of F&S equipment and PPEs.

y) Compliance as regard to internal and external safety audits requirements.

z) Conducting Occupational Health Checkup for all employees of DBPL

5. HOD (Pipeline & Central Co Ordination): a) Achieving objectives & targets related to the department.

b) Communication & Coordination with other departments at Regional Pipeline Head Quarter.

c) Coordination with all Bases in charges along the network to ensure Pipeline availability.

d) Aspect identification, Hazard identification and risk assessment, Impact evaluation and operational control related to

department.


f) Training identification of the department.

g) Planning and implementing of preventive maintenance with a view to achieve high availability of Mechanical & Electrical

equipment’s all along the Network.

h) Coordination for Carrying out routine and break down maintenance of mechanical & Electrical equipment along the Pipeline

Network.




i) Prepare specifications, material requisition, technical evaluation of various contracts, purchase requirements and various annual

maintenance contracts.

j) Availability of spare parts to ensure low down time.

k) Implementation, Monitoring, Analysis, Control& Reporting of IMS.

l) Coordination for conducting various audits and ensuring timely compliances

m) Management of Change, SOP, regulatory compliance, etc.

6. HOD (Instrumentation): a) Achieving objectives & targets related to the department in maintaining the measurements across DBPL including the metering

skids.

b) Planning, monitoring and implementing preventive maintenance with a view to achieve high availability of Instruments.

c) Calibration of Master Instruments and all field instruments are to be tested as per defined schedules

d) Communication with other departments.

e) Aspect identification, Hazard identification and Risks assessment, Impact evaluation and operational control related to

department.

f) Carry out modifications as per process requirement as per Modification of change and implementation of the change.

g) Spares parts planning to ensure low down time.

h) Planning, controlling and monitoring of gas metering and custody transfer metering activities of all terminals of DBPL.

i) Contract management for addressing the Service requirement of OEM and other experts for healthy maintenance of the system.

j) Planning, monitoring & execution of jobs in line with Maintenance Policy

k) Ensuring compliance w.r.t Instrumentation during HOTO of new consumer connectivity.

7. HOD (GAILTEL): a) Achieving objectives & targets related to the department in maintaining the Telecom & SCADA systems across DBPL.




b) Planning, monitoring and implementing preventive maintenance with a view to achieve high availability of Telecom & SCADA

systems/network.

c) Communication with other departments.

d) Aspect identification, Hazard identification and Risks assessment, Impact evaluation and operational control related to

department.

e) Spares parts planning to ensure low downtime Telecom & SCADA systems/network.

f) Coordinating all activities relating to breakdown maintenance to ensure low downtime of Telecom & SCADA systems/network.

g) Contract planning, provisioning & management for centralized procurement & service related to Telecom & SCADA

systems/network.

h) Implementation, Monitoring, Analysis, Control & Reporting of IMS.

i) Implementation of required Management of Change, SOP, regulatory compliance, etc.

8. HOD (HR): a) Implementation of Legal rules related to department.

i. Labor laws ii. Maternity Act

b) Achieving objectives & targets related to the department.

c) Communication to other departments.

d) Aspect identification, Hazard identification and Risks assessment, Impact evaluation and operational control related to

department.


f) Implementation of Official language

g) Organizing sports events.

h) Training identification of the department.

i) Training records and competency check.

j) Maintaining updated training records of all personnel.




k) Maintaining Land records & Fixed Asset records

9. HOD (C & P): a) Achieving objectives & targets related to the department.

b) Communication to other departments & vendors.

c) Aspect identification, Hazard identification and Risks assessment, Impact evaluation and operational control related to

department.

d) Control of IMS documentation and records related to the department.

e) Training identification of the department.

f) Responsible for ensuring that all the planned material supplies are made timely to enable pipeline operation do not face

operational interruption / upset due to non-availability of material.

g) Procurement of Quality Spares, Consumables, Lab Chemicals, Capital Items and others as per the Specified Quality requirements.

h) Disposal of Scrap and obsolete items.

i) Maintenance & Operation of main stores.

j) Regular monitoring of the stored items.

10. COMMON RESPONSIBILITIES AND AUTHORITIES OF ALL HODs:

a) To define functional responsibility and authority of the personnel reporting to them.

b) Approval / Maintenance / Updating of the procedures relevant to their work areas.

c) To maintain identification and tractability as per established procedures in their work area.

d) To control non conformities in their respective work area.

e) To implement corrective / preventive action for any nonconformities including the audit observations in their area.

f) To control records related to their work areas.

g) To identify and impart training to the personnel reporting to them.




h) To implement applicable (if any) statistical techniques identified in their work area.

i) The detailed responsibilities and authorities are defined in the relevant procedures. These have been communicated within the

organization through departmental process manuals. The responsibilities and authorities of all personnel in the organization

have been defined and are maintained in the form of organogram by the respective HODs in their respective manuals and is

communicated by them to the concerned personnel.




ANNEXURE 07 – LIST OF PROCESS MANUALS

S. No Department Process Manuals Description Doc. Ref No.

1 Regional Gas Management Centre (RGMC) Process

Manual

GAIL-DBPL-IMS-PM-RGMC

2 Fire and Safety Process Manual GAIL-DBPL-IMS-PM-F&S

3 Terminal Monitoring & Maintenance Process Manual GAIL-DBPL-IMS-PM-TRM

4 Pipeline Monitoring & Maintenance Process Manual GAIL-DBPL-IMS-PM-PL

5 Cathodic Protection (CP) Maintenance Process

Manual

GAIL-DBPL-IMS-PM-CP

6 Telecom Process Manual GAIL-DBPL-IMS-PM-TC

7 Telemetry Process Manual GAIL-DBPL-IMS-PM-TM

8 Contract & Procurement (C&P) Process Manual GAIL-DBPL-IMS-PM-C&P

Date post:	04-Jul-2020
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