INTEGRATED MANAGEMENT SYSTEMS

QUALITY MANAGEMENTMHT0060ARCHIL NASRASHVILI

Definitions and Generic Methods of Implementation

DefinitionsManagement System -

Documented framework of policies, processes and procedures to help organizations fulfill all tasks required to achieve its objectives(PDCA cycle is used mostly)

Examples –Quality (ISO 9000)Environmental (ISO 14000), (EMAS)Occupational Health & Safety Management (OHSAS 18001), (ILO-OSH)Information Security (ISO/IEC 27001)Food Safety (ISO 22000)IT Service Management (ISO/IEC 20000)

Integrated Management System – Integration of two+ management systems into one

Definitions

Management systems? Why?

Market expects them

Helps improve processes and products

Cost of implementation outweighed by benefits

Some numbers for rigor

95% of firms report internal benefits [Iowa State University] – Greater employee awareness Increased operational efficiency Reduced scrap expense

85% report external benefits [Dun and Bradstreet] - Higher perceived quality Greater customer demand

100 firms reported [Irwin Professional Publishing] Average improvement in their operating margin was at 5% of sales

ISO9001 - QualityISO14001 - EnvironmentOHSAS18001 - Occupational Health & Safety

I – NoneII – QualityIII – EnvironmentIV – Quality + EnvironmentV – Quality + OH&SVI – Quality + Environment + OH&S

Some numbers for rigor

Generic guidelines for implementing IMS

Study conducted in three Australia based international enterprises1. Top management involvement2. Appointing a champion3. Training4. Skilled employees5. Documentation system / control6. Auditing and addressing of issues7. Change culture and avoidance of personality clashes8. Working with suppliers9. Communication

Company-specific approach for implementing IMS – Case review

Second largest Spanish airline company

The company had implemented several international standards, compulsory & voluntary

Company-specific approach for implementing IMS – Case reviewIntroducing new standards also means the need for corresponding management system which they didn’t have, result was:

all the sets of different systems were functioning in a fragmented manner

using different organizational structures

using separate documents

Thus: Inefficiency

overlapping of resources

lack of communication

poor performance in terms of alignment with company’s strategy

Company-specific approach for implementing IMS – Case review

For some time, these shortcomings were viewed as inevitable due to “airline sector peculiarities” – in my experience this is a common shortcoming in reasoning - thinking that you are special

Finally top management decided to embark on the road of integrating all the existent systems into one to develop a holistic IMS that would include:

1. all the policies

2. guidelines and requirements on main management aspects

3. and to solve the problem of fragmented vision of company

Company-specific approach for implementing IMS – Case review

Sets of actions were introduced:1. Analysis of the current situation to identify the starting point

2. Definition of the scope of the integration

3. Interrelation of requirements matrix

4. Linking processes and requirements

5. Design of the model: framework and modules

Company-specific approach for implementing IMS – Case review

Corporate Quality Manual consisting of 3 chapters was created

1. Global framework, which consisted of policies and general guidelines describing corporate management system and which provided a global vision of the company

2. Manuals for teams

Company-specific approach for implementing IMS – Case review

Corporate Quality Manual consisting of 3 chapters was created

1. Global framework, which consisted of policies and general guidelines describing corporate management system and which provided a global vision of the company

2. Manuals for teams

3. Following-up and evaluation tools

I. Integrated audit plan

II. Performance measurement guideline

Thanks