INTEGRATED MANAGEMENT SYSTEMS

LOOKING INTOTHE FUTURE

A presentation bySteve Franklin

This is not an integrated

management system!

Today’s presentation

• Integration - advantages and issues

• Standards

• Drivers

• Business processes

• The future

Integration - advantages

• Unified approach

• Reduced bureacracy

• Common goals

Integration - issues

• Disparity

• Professional rivalry

• Silo mentality

• Complexity

Standards

• Define best practice

• Represent an ideal

Standards

• Generalised in scope

• Complexity of language

• Certifying body influence

Standards

• BS EN ISO 9001:2000

• BS EN ISO 14001:2004

• OHSAS 18001:1999

Standards

• BS 7799-2:2002

• PD 6668:2000

• IIP Investors in People 2004

Drivers

• Business focus

• Embrace all aspects

• Process-based

Business Processes

• Not a new idea

• Promoted by ISO 9001

• Cut across functional boundaries

Business Processes

Business Processes

Inputs

Business Processes

Series of

activitiesInputs

Business Processes

Series of

activitiesInputs

Outputs /

outcomes

Supporting documents

Supporting documents

Processes and sub-processes

Supporting documents

Processes and sub-processes

Procedures, instructions and forms

Supporting documents

Processes and sub-processes

Procedures, instructions and forms

Training materials

Supporting documents

Processes and sub-processes

Procedures, instructions and forms

Training materials

Audit question documents

A process-based system

A process-based system

A process-based system

Business MissionAnd Policy

A process-based system

Business Planning

Business MissionAnd Policy

A process-based system

Products/services

Business Planning

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Business Planning

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processing

Business Planning

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processingFulfil

order

Business Planning

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processingFulfil

order

Customerservice

Business Planning

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processingFulfil

order

Customerservice

Monitorperformance

Business Planning

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processingFulfil

order

Customerservice

Monitorperformance

Continuousimprovement

Business Planning

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processingFulfil

order

Customerservice

Monitorperformance

Continuousimprovement

Business Planning

HumanResources

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processingFulfil

order

Customerservice

Monitorperformance

Continuousimprovement

Business Planning

H/Safety &Environment

HumanResources

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processingFulfil

order

Customerservice

Monitorperformance

Continuousimprovement

Business Planning

PhysicalAssets

H/Safety &Environment

HumanResources

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processingFulfil

order

Customerservice

Monitorperformance

Continuousimprovement

Business Planning

PhysicalAssets

H/Safety &Environment

HumanResources

I.T.Network

Business MissionAnd Policy

A process-based system

Products/services

Obtain business

Order processingFulfil

order

Customerservice

Monitorperformance

Continuousimprovement

Business Planning

PhysicalAssets

H/Safety &Environment

HumanResources

I.T.Network

WorkingCapital

Business MissionAnd Policy

The future

• Not published on paper

• Intranet-based

• Web publishing dictates

• All information available to all

The future

• System custodians

• All managers

• Practitioner overview

• Publishing process

• Continuous improvement