Integrated Retail Credentials April 2009

© Integrated Retail Management Consulting

‘Integrated Retail’

Presentation

on

Retail Automation Credentials

Confidential and for Private Circulation Only

Company History

• Started as Integrated Retail Management Consulting Pvt. Ltd. In 2001

• Large push on retail automation technology business since the year 2002

• Focused business development overseas since 2004 – Pan-regional presence with offices in Manila, Singapore, Bangalore and Delhi

– Representation in Dubai and Bangkok through partner offices

• Moved into a new facility in June 2005, to sustain and support growth

• Team strength stands at 50+ resources across India, Singapore, Thailand and Philippines


We Bring to the Table

• Very large pool of retail consulting experience– Cumulative experience of over 200 man-years in the retail industry across a

number of verticals

• Only consulting firm providing assistance from Stra tegy to Implementation– Integrated service offer encompassing strategy and process consulting,

technology and training

• First hand experience of setting up and managing re tail projects and automation

• Extensive understanding of retail consumer, competi tion and business environment– Attained through extensive on-site projects


Retail Consulting Services

Technology Deployment

Relevant Strategy

Staff effectiveness

Process Design

Improved Operational Performance


Integrated Retail Consulting Services

Retail strategy Retail operations RetailStaff training

Retail Strategy

• Market Entry• Competition Mapping• Business Feasibility• Store Feasibility• IT Strategy• HR Strategy• Merchandising Strategy• New Format Planning• Growth & Roll out Planning

• Market Entry• Competition Mapping• Business Feasibility• Store Feasibility• IT Strategy• HR Strategy• Merchandising Strategy• New Format Planning• Growth & Roll out Planning

Provided retail strategy for manufacturers entering retail of the same or different verticals and for entrepreneurs bringing in foreign brands into India




Retail operations

• Operations Audit• Defining Operating Procedures & Processes• Operations Performance Improvement• Merchandise Planning• Inventory Management• Documenting Processes – SOP Manual• Training

• Operations Audit• Defining Operating Procedures & Processes• Operations Performance Improvement• Merchandise Planning• Inventory Management• Documenting Processes – SOP Manual• Training

Provided operational efficiencies through definitio n and standardisation of business processes,definition and changes to mercha ndise mix and store

layout and improvements in inventory management for both new andestablished retailers as well as standalone and cha in retailers




Retail Staff Training

• Service Quality Audit• Staffing• Job Description• Training Needs Assessment• Training Development and Delivery

• Product• Service• Systems• Operations

• Service Quality Audit• Staffing• Job Description• Training Needs Assessment• Training Development and Delivery

• Product• Service• Systems• Operations

Conducted 500 days of retail staff training and tr ained 7000 retail staff of leading retailers across the country


‘Integrated Retail’ Retail Automation Practice

Retail strategy RetailStaff training

RetailAutomation

• Package Selection• Implementation• IT Training• Support• Interface & Integration• Data Management

• Package Selection• Implementation• IT Training• Support• Interface & Integration• Data Management

Multiple Implementations for Chain Retailers Using Best of the Breed Solutions


‘ Integrated Retail’ Strengths on Best of the Breed Retail Solutions

• One of the largest retail IT implementation compani es in the Asia Pacific region

• On-ground a coverage across 8 Asian cities

• 50+ trained resources

• Over 3200 doors across 6 countries

• Very large implementations

•India

•Philippines•Thailand

•Singapore


‘Integrated Retail’ – Resource Base

Numbers as on March 31, 2009

Implementation and Support

Custom programming

Project Management

Business Analysts Sales

Administration and Support

India 25 5 4 4 3 5The Philippines 22 2 2 2Singapore 2 1 1 1Thailand 1 1 1


Retail Automation Solution Implementation

• Leading multi-brand franchise retail chain

• Established by one of the largest garment export houses in India with a leading boutique corporate finance group.

• Operates a chain of small format retail stores

• Selling space of 220,000 square feet

• A total of 250 stores and growing

• Across 22 cities in India

• The company retails products of global giants

Over 100000 SKUs including footwear, fashion apparel and accessories


Retail Automation Solution Implementation for Planet M Retail

• Planet M Retail is now a part of the Videocon Group

• Established by the largest media house in India – The Benett and Coleman Group.

• Operates a chain of retail stores called Planet M


• Across 15 cities in India

• Planet M retail has been acquired by the Videocon Group to retail consumer electronics

Music Stores with Added Line of Consumer Electronic s and Info Tech Products

http://www.financialexpress.com/news/Planet-M-to-sell-galaxy-of-electronics-goods/252671/


Watch N’ See Corporation

Watch N’ See Corporation is a company which exclusively distributes international brands of watches and eye

wear in The Philippine Market. The company's portfolio of brands include: XXXX, TIMEX, CROSS FINE WRITING

INSTRUMENT, SAFILO EYE WEAR, GUCCI, RALPH LAUREN, DIESEL, YSL & ARMANI (frames & sunglasses).

– Helped them with choosing their software

– Developed training and operations Manual

– Implemented Retail Pro ® POS System after a thorough & careful study, planning and analysis of their

existing business structure.

– There are 32 standalone stores which are extended throughout the country

– Upgraded them to Retail Pro ® version 8.4 and doing all merchandise analysis on RBA (Retail Business

Analytics)

– We have developed plug ins, to interconnect Retail Pro ® to the Malls

Over 60 retail points for Timex in The Philippines including 32 sand alone stores


Atmosphere

Atmosphere is a 12-store chain of premium furnishings with plans to expand across the country. Customer orders are placed at the retail outlets, though they do not stock any

inventory. The orders are then services directly from the centralized warehouse. Payment

tracking is carried out by matching the sales orders raised at the store, against an advance or a final payment, and the corresponding invoice that is raised at the central warehouse.

The entire chain is treated by RetailPro as a single store, with each store in a different

geographical location, acting as a workstation. The operations model and the processes involved to carry out this model were designed and implemented by 'Integrated Retail'.

Sales Orders of Retail Pro to be usedInterface with export automation system


Retail Pro ® Implementation for Charles & Keith

• Charles and Keith Pte. Ltd.

• One of the largest footwear retailers in Singapore

• Operates a chain of small format retail store in the name “Charles & Keith” and “Pedro”


• Brand franchise across 15 countries– Indonesia, Malaysia, UAE, Japan, Taiwan,

India, Pakistan, The Philippines, Saudi Arabia, Kuwait, Bahrain etc.

• Promoted by Charles Wong, who on several occasions has been felicitated by Government of Singapore as outstanding entrepreneur

Over 50000 SKUs including footwear, bags and accessories


Integrated Retail - Retail Automation International Clients

Multiple Implementations for Chain Retailers Using Retail Pro ® Across Asia


Multiple Implementations for Chain Retailers Using Retail Pro ® Across Asia

Integrated Retail - Retail Automation International Clients


Multi Mode Messaging in Real Time

Subscription based messaging and workflow enabling platform for retailers

communicating with:

• PCs• Mobile phones• PDAs• Smart phones





'Integrated Retail' Retail IT- Technical Competence

• Worked on building an entire retail enterprise “Business Intelligence” suite

• Built a seamless interface with Tally for transaction posting

• Built interface with SAP and Oracle based proprietary ERP solutions

• Plug-in program development to enhance functionality:– ASN voucher

– Price banding for consumer electronics

– Customer loyalty points accumulation system


RPROMulti Main

RPROMain

RPROMain

RPROMain

XXXX HO

XXXX ROWest

XXXX ROEast

XXXX RONorth

C&F Bangalore

C&F TN

C&F Karnataka

StoreComm. St.

StoreBrigade Rd.

StoreJayanagar

StoreMysore

StoreMangalore

StoreHubli

XXXX – Proposed Retail Pro ® Schema

Goods Flow

SAP

DistributorSolution

Retail Pro ®

InformationFlow

LEGEND

RPROMain

XXXX ROSouth

'Integrated Retail' Retail Pro ® Complex Implementations


Contact

Bikash Kumar

B a n g a l o r e . N ew D e l h i . M u m b a i . H yd e r a b a d . M a n i l a . S i n g a p o r e . Du ba i . B a ng ko k

Integrated Retail Management Consulting Pte. Ltd.,100A Eu Tong Sen Street, # 04-01 Pearls Center Office Podium,Singapore - 059813

Tel: +65-62220056 FAX: +65-62220057Mobile: +65-81808504Skype: bikashkumar

Email: [email protected]

Web site: www.integratedretail.com.sg

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