Integrated Service Management for zEnterprise will be key for Cloud success

Integrated Service Management for zEnterprise will be key for Cloud success

Danny Sabbah, GM, Tivoli Software 03/23/2011

2© 2011 International Business Machines Corporation2

Smarter Computing: System z Analyst Summit

IBM has been a leader in Service Management since mainframes began shipping 45 years ago

• IBM has provided Service Management on System z for years, including supporting virtualization and workload management

• Integrated Service Management provides flexibility and agility in optimizing IT infrastructure

• ISM and zEnterprise allow customers to better address cloud requirements

"It's a mainframe model where things run together but in isolation. …You need reliability, security, auditing, privacy, data integrity, automation and full

isolation..."* - Steve Mills, SWG, in CNET interview when asked about Cloud Computing



Mainframes customers have always needed high quality Service Management capabilities

• Security RACF/Crypto • Provisioning VM • Accounting/Chargeback SMF • Workload Management MVS• Change Management SMP/E• Network Management Netview • Image management CMS/TSO

Virtualization service management capabilities have been available on mainframes since 1960s

Service Management Mainframe Support



Higher UtilizationUp to 100% CPU utilization“Shared everything” architectureHost thousands of mixed workloads

More Efficient Data CenterLess power and coolingLess floor spaceFewer parts to manage

Increased ProductivityEfficient, rapid provisioningSuperior workload management Fewer parts to manage

Greater Reliability, AvailabilityBuilt-in hardware redundancyDecades of RAS innovationCapacity and Backup on Demand

Good Service Management on System z is key to providing maximum flexibility and operational efficiency



With virtualization your System z provides proven operational and cost efficiency

Dramatic Simplification through Virtualization

55%7,00015,700Physical Network Connections

96%70019,500Cables

97%96031,300Ports

93%

%Reduction

1,800

System z Linux

26,700

Distributed

Software Licenses

Unit

IBM’s Project Big Green System z consolidation results in 60-75% gross cost savings (5 yr TCO)

Economies of scale achieved with less resources, moving parts, and money, while delivering more compute capacity from system resources

TCO Reductions with Cloud Computing

IBM found cost comparisons for 100 virtual Linux servers to be cheaper with Private Clouds on z



Integrated Service Management (ISM) supports customers System z virtualized environment

Integrated Service Lifecycle

Management of IT based Business Services

Management of Smarter Infrastructure

System z focused at the Data Centers

ISM Market Opportunity is growing at 5% CAGR to $261B in 2015

In 2011: GTS ($108B) and Management Software ($53B) offer ISM largest opportunity (System z opportunity 45% of total)



ISM provides unique capabilities and expertise targeted at helping optimize service delivery

Service strategy & architectures by industry

Service lifecycle management

Comprehensive asset management

Security & Storage Management

Service dashboards tailored by role

Unified Management of Service Requests & Problems

Automated delivery & assurance of delivered services, assets, etc.

Visibility. Control. Automation.TM

Stra

tegy

Metrics



Value realized

Improve quality of service to users and customersManage infrastructure as a business

Optimize the service experience of end customers

Enable new services and new business models based upon instrumented, interconnected and intelligent systems

ISM as a progression can help you move to an optimized business service delivery model

Manage operational Service Delivery

Optimize business service delivery

Manage Infrastructure1 2 3

Manage Operations to optimize utilization and performance by silo

Transform Operations to manage infrastructure in the context of the service it supports

Optimized Enterprise Operations of the entire business infrastructure

Reduce infrastructure operation and management costsReduce infrastructure outages and vulnerabilities

• Cloud Management• Business Service Management• Smarter Business Infrastructure• Service Optimization Analytics• Proactive Management

• IT Process Automation• Security, Risk & Compliance

• Consolidation• Virtualization Management• Unified Systems Management

(server, storage, network)• Availability & Performance

Management• Identity & Access Management



$8B / year, 50K Employees, 20 hospitalsRecognized for transplantation, cancer, neurosurgery, psychiatry, orthopedics and sports medicine

Integrated Service Management MaturityIntegrated Service Management Maturity

2005 2010

Bus

ines

s Va

lue

Bus

ines

s Va

lue

Virtualize Infrastructure

Centralized Discovery, Monitoring, Automated

Provisioning

Business Service Management, ITIL Process Automation

Smart Room

2007

StandardizationEliminate IT as barrier to growth

Reliability

ScalabilityInnovation

Consolidation

Proactive Management

Optimization

University of Pittsburgh Medical Center journeyProviding & financing health care while exceeding targets for quality, cost & efficiency

$80M savings $100Ms business transformation

Started in Data Center



Integrated Service Management (ISM) provides a holistic approach to design, deliver & manage business services

Interconnected users and smart devices

Highly virtualized, service-oriented architectures

Private & public delivery options, like Cloud & SaaS

VISIBILITY CONTROL AUTOMATION

See the service & infrastructure

Manage risk & compliance

Optimize service delivery

Across the interconnected business infrastructure and service chain…



IBM’s ISM Domains provide an end-to-end lifecycle approach for business service management

Service Planning, Support & MaintenanceAsset and License MgmtChange and Configuration MgmtConfiguration MgmtIncident and Problem Management

Service Availability and Assurance Monitoring and Event Management

Service Management (BSM)

Service Deployment and Optimization

Provisioning and AutomationWorkload Optimization

Service Security and Resilience Identity Management and Access Control

Backup and Recovery with High-Availability

Integrated Service Management Domains work together to provide maximum business flexibility across the service lifecycle with change control and auditability



Self-Service Provisioning will provide significant business flexibility on System z

Three key focus areas of cloud ROI provided are:

Productivity – Automate service requests via request driven provisioning

Provisioning - Delivers services faster with better quality

Service management – Lowers cost of virtualized services administration

On average, 81% of Cloud payback is driven by savings enabled by service management.

ISM drives significant ROI for customers doing Cloud Computing Lower provisioning costs by an average 51%*

*Based on IBM Research study 2009



SecurityExtending System z Security to

a Private network across heterogeneous resources

Virtualization1000’s of virtualized systems across a heterogeneous resource pool

ScalabilityA new dimension of scale

Infrastructure capable of a Trillion Instructions per second

Efficiency¼ network, 1/25th floor space, 1/20 energy, 1/5 administration

AvailabilityResiliency management

and fewer points of failure

IBM zEnterprise provides a new dimension in Service Management for Virtualization and Cloud Computing

IBM stands alone in provisioning new cloud solutions and in offering a proven heterogeneous management solution for visibility, control and automation spanning cloud and traditional environments



zEnterprise provides broadest architectural support for virtualization and cloud

Achieves overall lowest cost per

workload

Integrated Service Management

Assign workloads to the environment that best satisfies requirements

VisibilityControlAutomation

Linux on System x Blades*

AIX on Power Blades

Appliance Blades

Linux on System zz/OS

z/OSz/OS z/VMz/VM AIXAIX

WorkloadWorkload WorkloadWorkload WorkloadWorkload WorkloadWorkload WorkloadWorkload

LinuxLinux

zEnterprise z196 zEnterprise BladeCenter Extension (xBX)

Linux ImageLinux Image

Fit-for- Purpose Strategy

* Statement of Direction



zEnterprise with Integrated Service Management provides built-in virtualization supported by zManager

• Manage heterogeneous virtualized environments with one tool set

• Integrated virtual and physical server platform management

• Simplify virtual machine management and relocation across all IBM server families

X-86

2008 – IBM expands x86

virtualization to support multiple

hypervisors

z/OS z/VM

1987-IBM announces

LPAR on the mainframe

Power

2004-IBM intro’s POWER

Hypervisor™ for POWER™

server

Integrated Service ManagementService and Platform Management Across

Heterogeneous Environments

Server, Network and Storage

Providing Smarter Computing Intelligence and Insights to enable better workload optimization

zManager



Creating, federating and optimizing virtualized business service and application Images provides flexibility to address changing business needs

Federated Domains

ISM for zEnterprise supports federating services across multiple platforms with workload management

• Federation– Controlling multiple virtual environments running

different hypervisors, applications, services– Managing Images across domains representing data

centers, departments and clouds– Consolidating workloads across heterogeneous

platforms

Across z, p and x

• Optimization – Automating translation of image contracts

within and across platforms dynamically adjusting to policy changes

– Usage of Single Dashboard across z, p and x



Fit-for-Purpose Private Cloud on zEnterprise produces dramatic reduction in costs

Cost per Workload (US$)

Light Intel Workloads

$42K

$4.5K

Heavy UNIX Workloads

$191K

$70.5K

Workloads with Heavy I/O

$78.6K

$11.6K

Public cloud

Private cloud with zEnterprise

ISM provides intelligent scheduling and placement for workloads, e.g. batch, interactive, etc., to create private cloud flexibility



Integrated Service Management for zEnterprise Providing improved economics for heterogeneous enterprise environments

ISM Value

• Gain visibility into utilization to improve availability • Reduce complexity by consolidating consoles and dashboards • Monitor and control access to data center resources • Decrease time to process common service requests• Minimize errors by automating manual processes

Linux image on z196 obtained for as little as $1 per dayzEnterprise system can manage over 100,000 Virtual MachinesCompared to a z10 a Linux workload on a z196 has up to 60% more performance at 30% less cost

zEnterprise Value

+

= A proven, efficient cloud



Systems & Hardware

Platform Management

Service Lifecycle Management

Workload-optimization on

zEnterprise

Consolidation & virtualization on

zEnterprise

CapExSavingsCapEx

Savings

zEnterprise Unified Resource Manager (zManager)

ProductivitySavings

ProductivitySavings

ISM for zEnterprise ensures service quality and integrity for increased flexibility and agility

ISM extends across all zEnterprise service management layers

Higher QualityLower Risk

Higher QualityLower Risk

VISIBILITY CONTROL AUTOMATATION

Inte

grat

ed S

ervi

ce M

anag

emen

t



Thank you!ibm.com/smartercomputing



Trademarks and disclaimersIntel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries./ Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. UNIX is a registered trademark of The Open Group in the United States and other countries. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. Other company, product, or service names may be trademarks or service marks of others. Information is provided "AS IS" without warranty of any kind.

The customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.

Information concerning non-IBM products was obtained from a supplier of these products, published announcement material, or other publicly available sources and does not constitute an endorsement of such products by IBM. Sources for non-IBM list prices and performance numbers are taken from publicly available information, including vendor announcements and vendor worldwide homepages. IBM has not tested these products and cannot confirm the accuracy of performance, capability, or any other claims related to non-IBM products. Questions on the capability of non-IBM products should be addressed to the supplier of those products.

All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

Some information addresses anticipated future capabilities. Such information is not intended as a definitive statement of a commitment to specific levels of performance, function or delivery schedules with respect to any future products. Such commitments are only made in IBM product announcements. The information is presented here to communicate IBM's current investment and development activities as a good faith effort to help with our customers' future planning.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput or performance improvements equivalent to the ratios stated here.

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