Improve through Reflection

Satisfaction surveys among customers, employees and

internal customers.

Consulting and improvement management.

You are proud of your organization. You leverage all your assets to

the fullest and deliver the best possible performance. But you still

feel you could do better. Integron can help make that feeling con-

crete by holding up a mirror. A reflection of your organization’s per-

formance. Objective is personal, open and honest. Provided with

practical opportunities for improvement. The objective! Improving

your performance and making your organization more manageable.

In short, “Improve through Reflection!”

You are proud of your organization. You leverage all your assets to

the fullest and deliver the best possible performance. But you still

feel you could do better. Integron can help make that feeling con-

crete by holding up a mirror. A reflection of your organization’s per-

formance. Objective is personal, open and honest. Provided with

practical opportunities for improvement. The objective! Improving

your performance and making your organization more manageable.

In short, “Improve through Reflection!”

Improve through Reflection

INTEGRON RESEARCH – LEADING IN SATISFACTION SURVEYS

Integron Research was established in 1993 and is a market leader in the

field of customer, employee and internal customer satisfaction. The agency

focuses on performance, but does with an informal organization, special

team spirit, and intense collaboration. Our mentality is direct, personal,

customer-oriented, and decisive. As a result, our customer base includes

many renowned organizations.

SATISFACTION SURVEY

Integron Research makes vital organization performance measurable and manageable with the aid of satisfac-

tion surveys. This focuses on the perceptions, expectations and experiences of internal and external customers

and employees.

All too often, organizations conduct satisfaction surveys but then fail to act on the results. They simply meas-

ure for the sake of measuring while neglecting the real objective: improving organizational performance. In-

tegron Research knows like no other, that every organization and every market has their own specific

characteristics. We have extensive branch knowledge in virtually every industry and offer you best-practice

questionnaires and survey setups.

OUR MISSION: “IMPROVE THROUGH REFLECTION”

Integron Research is convinced that every organization

can and should perform better. In our modern, competi-

tive society, an average or good performance no longer

makes the cut. Every organization must excel vis-à-vis

both in its customers and its employees. Your company

needs to rely on more than just gut feeling to realize this

– information on the perception of customers and em-

ployees must be obtained structurally.

Improve through Reflection

BENCHMARKING

Integron Research has access to a wealth of benchmark data. We conduct hundreds of sa-

tisfaction surveys every year, which means that we possess the data of hundreds of thou-

sands of respondents. When you conduct a survey in collaboration with Integron Research,

you can be sure that we are able to compare your organization with other organizations.

Of course, this is done anonymously.

DIY: INTEGRON DIRECT

Would you prefer to conduct (part of) the satisfaction survey

yourself? The survey and questionnaires will be prepared for

you. The web-based analysis and reporting tool helps you re-

alize a personal customized benchmark report.

Improve through Reflection

IMPROVING

The results of our satisfaction survey are laid down in a clear and well-structured report. However you must

move beyond the understanding you obtain. That is why Integron Research continues where others stop. We

offer concrete solutions and improvement actions, which rapidly lead to tangible results with support from our

performance consultants. This approach is characteristic of Integron: we are not satisfied until your objecti-

ves have been realized. We remain committed, even after the survey is completed. Improving your organiza-

tion’s performance is our passion. If you wish, we can provide presentations or workshops for divisions and

branch offices, departments or employees. The perfect way to clarify improvements for everyone.

“Improve through Reflection!”

Improve through Reflection

Improve through Reflection

Integron Research USA401 N. Tryon St., 10th FloorCharlotte, NC 28202

Phone number: 704-998-5629Fax number: 704-998-5301

E-mail: info@integronresearch.comWebsite: www.integronresearch.com

Integron The NetherlandsWijnhaven 653011 WJ Rotterdam

Phone number: +31(0)10-411 5966Fax number: +31(0)10-411 5753

E-mail: info@integron.nlWebsite: www.integron.nl

Other locations

Integron GermanyStadttor 140219 Düsseldorf

Phone number: +49 (0)211 300 3472 Fax number: +49 (0)211 300 3200

E-mail: info@integronresearch.deWebsite: www.integronresearch.de

Integron Research United Kingdom29th Floor, One Canada Square Canary Wharf, London E14 5DY

Phone number: +44 (0)20 7712 1698 Fax number: +44 (0)20 7712 1501

E-mail: info@integronresearch.co.ukWebsite: www.integronresearch.co.uk

Integron FranceLa Grande Arche - Paroi Nord92044 Paris la Défense cedex

Phone number: +33 (0)1 40 90 33 16Fax number: +33 (0)1 40 90 31 01

E-mail : info@integron.frWebsite: www.integron.fr