6.7 Users Configuration ...................................................................................................................... 19 6.7.1 User Group ............................................................................................................................ 19 6.7.2 Class of Service..................................................................................................................... 20 6.7.3 Individual Users ..................................................................................................................... 22
Property of tekVizion Labs, Inc. Version 3.0
Page 3
1 Audience This document is intended for the SIP Trunk customer’s technical staff and Value Added Reseller (VAR) having installation and operational responsibilities.
1.1 Introduction
This Configuration Guide describes configuration steps for Time IntelePeer SIP Trunking to ShoreTel 14.2.
1.1.1 IntelePeer
Unifying Enterprise Communications Between People, Platforms and Places
IntelePeer® is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer’s SIP services and Fluent Federation-as-a-Service enable companies to take full advantage of unified communication and collaboration (UCC) solutions from every major vendor, providing them with a ubiquitous, global user experience and a seamless transition to the clarity, reliability and unmatched quality of IP communications. Unlike traditional approaches, IntelePeer solutions change the value and economics of communications into a strategic advantage for businesses by simplifying network environments; minimizing cost, reliability and quality issues; and enabling next-generation UCC capabilities. With IntelePeer, enterprises can now effectively deploy and manage UCC services across an array of devices, platforms and geographies enabling a truly integrated unified communications experience.
Property of tekVizion Labs, Inc. Version 3.0
Page 4
Figure 1 – IntelePeer Network
1.1.2 tekVizion Labs tekVizion LabsTM is an independent testing and verification facility offered by tekVizion PVS, Inc. (“tekVizion”). tekVizion Labs offers several types of testing services including:
Remote Testing – provides secure, remote access to certain products in tekVizion Labs for pre-Verification and ad hoc testing
Verification Testing – Verification of interoperability performed on-site at tekVizion Labs between two products or in a multi-vendor configuration (“solution Verification”)
Product Assessment – independent assessment and verification of product functionality, interface usability, assessment of differentiating features as well as suggestions for added functionality, stress and performance testing, etc.
tekVizion is a systems integrator specifically dedicated to the telecommunications industry. Our core services include consulting/solution design, interoperability/Verification testing, integration, custom software development and solution support services. Our services helps service providers achieve a smooth transition to packet-voice networks, speeding delivery of integrated services. While we have expertise covering a wide range of technologies, we have extensive experience surrounding our FastForward>> practice areas which include: SIP Trunking, Packet Voice, Service Delivery, and Integrated Services. The tekVizion team brings together experience from the leading service providers and vendors in telecom. Our unique expertise includes legacy switching services and platforms, and unparalleled product knowledge, interoperability and integration experience on a vast array of VoIP and other next-
Property of tekVizion Labs, Inc. Version 3.0
Page 5
generation products. We rely on this combined experience to do what we do best: help our clients advance the rollout of services that excite customers and result in new revenues for the bottom line. tekVizion leverages this real-world, multi-vendor integration and test experience and proven processes to offer services to vendors, network operators, enhanced service providers, large enterprises and other professional services firms. tekVizion’s headquarters, along with a state-of-the-art test lab and Executive Briefing Center, is located in the Telecom Corridor® in Plano, Texas. (For more information on tekVizion and its practice areas, please visit tekVizion Labs’s web site at www.tekVizionlabs.com.) SIP Trunking Network Components
The network for the SIP Trunk reference configuration is illustrated below and is representative of a ShoreTel 14.2 configuration.
4.1 SIP Registration Method This test used a Static Registration Method between the ShoreTel PBX and IntelePeer Business, there is no registration requirement for ShoreTel PBX.
4.2 Features Supported
Basic calls with G711Ulaw
Call Hold and Resume
MOH-Music On Hold
Call Transfer
Conference
Call Forwarding
Three-Way Calling
Fax G711 Pass-through
DTMF RFC 2833
Calling Party Number Presentation
Calling Party Number Restricted
Hunt Group
Group Pickup
Call Park/un-park
Simul Ring
Call Forward – “FindMe”
Operator Assisted
Call Recording
Auto-Attendant
Bridge Call Appearances (BCA)
Work Group
Office Anywhere External
Silent Monitor / Barge-In / Whisper Page
4.3 Features not supported
G729 codec is not supported.
Fax T.38 is not supported.
Property of tekVizion Labs, Inc. Version 3.0
Page 9
5 Caveats and Limitations
IntelePeer does not support codec G729.
4.15 Inbound / Outbound Fax Calls o Only G711 Supported o T-38 for outgoing fax, re-invites for T.38 codec hence it does not work.
4.17 Bridged Call Appearance.
o Oneway RTP after the call Transfer.
4.22 Call Park / Unpark.
o One way RTP after the call Unpark. Due to Delayed offer Invite to complete the Unpark.
There may be other feature limitations when using SIP Trunks, please refer to Chapter 18 of the ShoreTel Administration Guide.
Property of tekVizion Labs, Inc. Version 3.0
Page 10
6 Configuration
6.1 Configuration Checklist
In this section we present an overview of the steps that are required to configure ShoreTel PBX for SIP Trunking to IntelePeer Business.
Table 1 – PBX Configuration Steps
Step Description Reference
Step 1 Log into ShoreTel Director Section 6.3
Step 2 Create Sites Section 6.4
Step 3 Create Codec List Section 6.5
Step 4 SIP Trunk configuration Section 6.6
Step 5 Create User Section 6.7
6.2 IP Address Worksheet The specific values listed in the table below and in subsequent sections are used in the lab configuration described in this document, and are for illustrative purposes only. The customer must obtain and use the values for your deployment.
Table 2-IP Address Worksheet
Component MSO Lab Value Customer Value
ShoreTel
ShoreTel Server 10.65.1.2 Unique to every deployment
ShoreTel Voice Switch 90 10.65.1.4 Unique to every deployment
ShoreTel Virtual Trunk Switch 10.65.1.8 Unique to every deployment
Property of tekVizion Labs, Inc. Version 3.0
Page 11
6.3 Logging into ShoreTel Director From the Windows Server running on ShoreTel Server, locate the application ShoreTel Director and click on it. An IE window appears for login. Input proper username and associated password and then Login.
Figure 3 - ShoreTel Director
Property of tekVizion Labs, Inc. Version 3.0
Page 12
6.4 Create Site Navigate to Sites, select United States of America from drop-down menu and click Go.
1. Set Name: Headquarters. 2. Set Local Area Code: 720 is used in this test. 3. Set Bandwidth for Intra-Site Calls: Newly created Codec List IntelePeer_Voice which contains
only G711 codecs is given in this example. 4. Set Bandwidth for inter-Site Calls: Codec List IntelePeer_Voice is selected from the drop-down
menu. 5. Set Bandwidth for FAX and Modem Calls: default Codec List Fax Codecs – Low Bandwidth
Passthrough is selected from the drop-down menu. 6. Set Proxy Switch 1 under SIP Proxy: Shoregear 90 is select for this test. 7. Leave all other fields as default and click Save.
Figure 4 – Sites
Property of tekVizion Labs, Inc. Version 3.0
Page 13
6.5 Codec Lists IntelePeer support only G711 for voice codec. Codec list IntelePeer_Voice is created for this test. Navigate to Call Control >Codec Lists > New
1. Set Name: IntelePeer_Voice is used for this example. 2. Codec List Members: PCMU/8000 and PCMA/8000 were chosen and added for this test.
Figure 5 - Codec Lists
6.6 SIP Trunk Configuration This section describes the ShoreTel configuration necessary to support connectivity to IntelePeer SIP Trunking service.
6.6.1 Create SIP Profile SIP Profile is critical for SIP Trunking deployment. The Default ITSP SIP Profile is copied to create the SIP Profile for this test.
Property of tekVizion Labs, Inc. Version 3.0
Page 14
Navigate to Trunks > SIP Profiles, Click Default ITSP under Name
Figure 6 - SIP Profile
At Edit SIP Trunk Profile page, click Copy.
Figure 7 - SIP Profile Cont.
1. Set Name: IntelePeer. 2. Leave all other fields as default. 3. Set Custom Parameters as follows. (This is only if multiple codes are involved and to use only
one as prefered) 1CodecAnswer=1
4. Click Save.
Property of tekVizion Labs, Inc. Version 3.0
Page 15
Figure 8 - SIP Profile Cont.
Property of tekVizion Labs, Inc. Version 3.0
Page 16
6.6.2 Add Trunk Group Navigate to Trunks > Trunk Groups. Select Headquarters under site and SIP under type, then click Go.
1. Set Name: IntelePeer. 2. Set Enable SIP Info for G711 DTMF Signaling: Un-checked. 3. Set Profile: SIP Profile IntelePeer created in previous step is selected from drop-down. 4. Set Digest Authentication: None 5. Set Number of Digits from CO: 11 is used in this setup. 6. Set DNIS/DID: Checked. 7. Set Extension: Un-Checked.
Figure 9 - Trunk Group
8. Set Outbound: Checked. 9. Set Access Code: 9 is used in this example. 10. Set Local Area Code: 720 is used in this setup. 11. Set Billing Telephone Number: Pilot number 720-403-9458 is used in this example. 12. Set Enable Original Caller Information: Checked 13. Set Dial 7 digits for Local Area Code: Checked. 14. Leave all other fields as default and click Save.
Property of tekVizion Labs, Inc. Version 3.0
Page 17
Figure 10 - Trunk Groups Cont.
Property of tekVizion Labs, Inc. Version 3.0
Page 18
6.6.3 Create Individual Trunks
6.6.3.1 Individual Trunk for Physical Switch
Navigate to Trunks > Individual Trunks, Select Headquarters as Site and IntelePeer as trunk group, click Go.
1. Set Name: IntelePeer is used in this setup. 2. Set Switch: Shoregear 90 is selected. 3. Set IP Address: 68.68.119.97 which is the next hop address (Signaling IP) of IntelePeer. Please
contact IntelePeer for your deployment. 4. Set Number of Trunks: 4 is given in this setup. 5. Click Save.
Figure 11 - Individual Trunks for Physical Switch
6.6.3.2 Individual Trunk for Virtual Switch
This is an Optional Configuration if Virtual Switch is opted for Trunk instead of Physical Switch. Navigate to Trunks > Individual Trunks, Select Headquarters as Site and IntelePeer as trunk group, click Go.
1. Set Name: IntelePeer_Voice is used in this setup. 2. Set Switch: VSwitch_ShoreTel is selected. 3. Set IP Address: 68.68.119.97 which is the next hop address (Signaling IP) of IntelePeer. Please
contact IntelePeer for your deployment. 4. Set Number of Trunks: 4 is given in this setup. 5. Click Save
Figure 12 - Individual Trunk for Virtual Switch
Property of tekVizion Labs, Inc. Version 3.0
Page 19
6.7 Users Configuration
6.7.1 User Group Navigate to Users > User Groups > Add new The Executives User Groups is copied to create the User Groups for this test. .
1. Set Name: IntelePeer. 2. COS – Telephony: Fully Featured. 3. COS – Call Permissions: No Restrictions. 4. COS – Voice Mail: Large Mail Box. 5. Send Caller ID as Caller’s Emergency Service Identification (CESID): Checked. 6. Send DID as Caller’s Emergency Service Identification (CESID): Checked. 7. Account Code Collection: Disabled. 8. Outgoing Trunk Groups (Access Code): IntelePeer checked. 9. Music on Hold: Set to <System Default> which is using File Based Music on Hold.
Figure 13 - User Group
Property of tekVizion Labs, Inc. Version 3.0
Page 20
6.7.2 Class of Service Navigate to Users > Class of Service > Fully Featured. 1. Name: Fully Featured. 2. Set Max. Parties in Make Me Conference: 6 is set in this test. 3. Allow Call Pickup: Checked. 4. Allow Trunk-to-Trunk Transfer: Checked. 5. Allow Extension Reassignment: Checked. 6. Allow Recording of Own Calls: Checked. 7. Show Call History / Call Details: Checked. 8. Whisper Paging – Allow Initiation: Checked. 9. Whisper Paging – Accept: All is selected for this test. 10. Barge In – Allow Initiation: Checked. 11. Barge In – Accept: All is selected for the test. 12. Silent Monitor/Silent Coach Other’s Calls – Allow Initiation: Checked. 13. Silent Monitor/Silent Coach Other’s Calls – Accept: All is selected for this test. 14. Allow External Call Forwarding and Find Me Destinations: Checked. 15. Allow External Assignment: Checked. 16. Allow Additional Phones to Ring Simultaneously and to Move Calls: Checked. 17. Scope: All Calls is selected for the test. 18. Leave all other fields as default.
Property of tekVizion Labs, Inc. Version 3.0
Page 21
Figure 14 - Class of Service - Fully Featured
Property of tekVizion Labs, Inc. Version 3.0
Page 22
6.7.3 Individual Users Navigate to Users > Individual Users, select Headquarters as Site and then click Go.
1. Set First Name: Intelepeer is used in this example. 2. Set Last Name: User1 is used in this test 3. Set Number: 1612 is assigned to this user. 4. Set License Type: select Extension and Mailbox from drop-down. 5. Set Access License: Personal is selected for this test. 6. Set Caller ID: 1-720-403-9458 is assigned for this user, this DID was provided by IntelePeer. 7. Set DID Range: Checked, +17204039458 is selected from Dropdown. 8. Set DID Number: This will be the number assigned to the phone. It should be the DID Range
selected
9. Set User Group: Previous configured User Group Intelepeer is assigned
10. Set Primary Phone Port: Check IP Phones and select proper phone with MAC address. 11. Set Mailbox Server: server Headquarters is selected.
Figure 15 - Create User
12. Set Client Username: User1 is given for this test. 13. Set Client Password: set the proper password for soft client to login. 14. Set Voice Mail Password: give the proper voice mail to access user’s mailbox
15. Set SIP Password: configure the proper password for SIP phone registration. 16. You can navigate to Personal Option and configure the phone buttons and other features.
