Intellex Digital Video Management System - American...

Intellex® Digital VideoManagement System

Troubleshooting Guide

2 Intellex® Digital Video Management Sysem

Notice The information in this manual was current when published. Themanufacturer reserves the right to revise and improve its products.All specifications are therefore subject to change without notice.

Copyright Under copyright laws, the contents of this manual may not be cop-ied, photocopied, reproduced, translated or reduced to any electronicmedium or machine-readable form, in whole or in part, without priorwritten consent of Sensormatic Electronics Corporation.

© Copyright 1997–2001Sensormatic Electronics CorporationVideo Systems Division6795 Flanders DriveSan Diego, CA 92121-2903 U.S.A.

Trademarks Intellex® is a registered trademark and IntelleCord™ is a trademarkof Sensormatic Electronics Corporation. Windows® is a registeredtrademark of Microsoft Corporation.

Trademarked names are used throughout this manual. Rather thanplace a symbol at each occurrence, trademarked names are desig-nated with initial capitalization. Inclusion or exclusion is not a judg-ment on the validity or legal status of the term.

Troubleshooting Guide 3

If a problem occurs, review the manual section covering theactivity associated with the problem. If necessary, consult theTroubleshooting Guide on the following pages. This guide iden-tifies problems, possible causes and suggested actions for:

• Problems during startup

• Network problems

• Image problems

• Alarm detection problems

• Filter problems

• Problems during unit operation

• Archive problems

If the problem cannot be solved, you may have to contact yourdealer or the factory. When you call for support, the represen-tative will ask you to provide specific information about theinstallation. To save time, spend a few minutes getting orga-nized.

Before calling Technical Support, write down the followinginformation:

• The serial number of your Intellex unit.

• The software version and feature as shown on the AboutIntellex screen (see About Intellex in the Intellex OperatingInstructions).

• The make and model of each piece of hardware connectedto the Intellex.

• Approximate date of purchase and of installation.

• The exact text of the error message (if any).

• The symptoms you have observed.

NOTE: Please do not return any product to the factory withoutobtaining a Return Authorization (RA) number. Failureto do so can result in a significant delay in processingyour repair. To obtain an authorization number, contactTechnical Support.

IN CASE OF TROUBLE


EDIUGGNITOOHSELBUORT

MELBORP SESUACELBISSOP NOITCADETSEGGUS

putratSgniruDsmelborP

sirotacidnirewoP.tilton

.tinuehtotrewopoN sidrocrewopehterusekaM.tinuehtotdetcennocyltcerroc

taelbaliavasirewoperusekaM.teltuoylppuseht

.degagnetonhctiwsrewoP ehtotnipilcrepapatresnIrewopehtwolebelohnip

.rewoptinunonrutotrotacidni

testonhctiwsegatloV.yltcerroc

tcerrocothctiwsegatlovteS:egatlov 511 ro 032 .

nosyalpsidgnihtoN.rotinomniameht

.rotinomehtotrewopoN sidrocrewopehterusekaMrotinomehtotdetcennoc

denrutsihctiwsehtdnayltcerroc.no

ylreporptonsielbacrotinoM.detcennoc

sielbacrotinomehterusekaMehtotdetcennoc rotinoM

.lenapraerehtnorotcennoc

.puderewoptonsitinU .tinuehtpurewoP

nosyalpsidgnihtoNoedivlanoitpoeht

.rotinomtuo

lanoitpoehtotrewopoN.rotinomtuooediv

sidrocrewopehterusekaMrotinomehtotdetcennoc


ylreporptonsielbacrotinoM.detcennoc

ehtrofelbacoedivehterusekaMsirotinomtuooedivlanoitpo

ehtotdetcennoc tuOoediV.lenapraerehtnorotcennoc

nosyalpsidgnihtoNllaClanoitpoeht.tuptuorotinoM

llaclanoitpoehtotrewopoN.rotinom

sidrocrewopehterusekaMrotinomllacehtotdetcennoc


tonsielbacrotinoMllaC.detcennocylreporp

ehtrofelbacoedivehterusekaMdetcennocsirotinomllaclanoitpo

ehtot tuOrotinoMllaC rotcennoc.lenapraerehtno




)deunitnoc(putratSgniruDsmelborP

esuom“syalpsidtinUrorre”gnissim

.egassem

detcennoctonsiecivedesuoMdetaesylluftonsigulpstiro

.rotcennocstini

,ecivedesuomehttcennoCyllufsigulpehterusgnikam

ehtotnipilcrepapatresnI.detaesehtevobaelohnip CER rotacidni

ehtteserotlenaptnorfehtno.tinu

erofebpuskcoltinUhsalpsxelletnIeht

.sraeppaneercs

gnirudderruccomelborpA.putrats89swodniWeht

ehtotnipilcrepapatresnIehtevobaelohnip CER rotacidni

ehtteserotlenaptnorfehtno,sniamermelborpehtfI.tinu

rorelaedruoytcatnoc.citamrosneS

sidraobyekehtnoyekA.kcuts

dnadraobyekehttcennocsiDehtotnipilcrepapatresni

ehtevobaelohnip CER rotacidniehtteserotlenaptnorfehtno,sniamermelborpehtfI.tinu


retfapuskcoltinUhsalpsxelletnIeht

.sraeppaneercs

xelletnInaderetnuocnetinU.melborpesabatadroerawtfos




erawdrahxelletnIneercsnoitacifirev

.sraeppa

scitsongaiderawdraHgnirudmelborpaderetnuocne

.putrats







smelborPnoitcennoCkrowteN

tonseodtinUehtottcennoc

tey,krowtenelbaliavA sraeppa

ottxen krowteN nosutatSxelletnIeht

.neercs

yrogetaCrehtiensielbacehTriap-detsiwt5yrogetaCron3

TACroEPT3TAC(tenrehtE.)EPT5

.selbacEPT5TACesU

sirotcennocroelbacA.evitcefed

roelbacevitcefedehtecalpeR.rotcennoc

ehT emaNretupmoC sihtrofaotdengissasixelletnI

.tinuxelletnItnereffid

ehtegnahC emaNretupmoC nokrowteN89swodniWeht

.sneercs

ehthtiwstsixemelborpA.noitarugifnockrowten

krowtenehttlusnoC.rotartsinimda

ehttlusnoC tneilCkrowteNediuGgnitoohselbuorT .

elbaliavanU sraeppaottxen krowteN no

sutatSxelletnIeht.neercs

ehthtiwstsixemelborpAehtronoitarugifnockrowten.noitarugifnocdrackrowten

krowtenehttlusnoC.rotartsinimda

ehttlusnoC tneilCkrowteNediuGgnitoohselbuorT .

smelborPegamI

;wolsetaregamI.KOytilauq

detnuomtonaremaC.ylreporp

.tnuomaremacezilibatS

ecalretnimodnarsiaremaC.ytluafro

.noitarepoaremackcehC

ecalretni)lluf(1:2htiwecalpeR.aremac

.roopytilauqegamI ecalretnimodnarsiaremaC.ytluafro



.noituloserwolsiaremaC noituloserrehgihhtiwecalpeR.aremac




)deunitnoc(smelborPegamI

.roopytilauqegamI fotuosnelroaremaC.ytluafrotnemtsujda

noitarepodnatnemtsujdakcehC.sneldnaaremacehtfo

.snelroaremacecalpeR

morflangisoedivoN.aremac

.aremacotrewopoN .rewoparemackcehC

otsnoitcennocoedivytluaF.aremac

oedivecalperrokcehC.snoitcennoc

rofdeludehcstonsiaremaCdroCelletnIehtronoitarepo

ylreporptonsiretlif.derugifnoc

naerugifnoC evitcA ro demralAatuohtiwaremacehtroftnemges

puteSeludehcSehtnoretlif.sneercs

raeppasegamieviLthgirbootrokradoot

rolocdabyalpsidrooedivlanoitpoehtno

.rotinomtuo

rotinomtuooedivlanoitpO.detsujdayltcerrocton

tuooedivlanoitpotsujdA.rotinom

raeppasegamieviL.kradoot

yltcerroctonsisiriaremaC.detsujda

.siriaremactsujdA

raeppasegamieviL.thgirboot

tonerasaremacemoS.detanimret

noitanimretaremacehtegnahCaremacdetceffahcaerofgnittes

ehtno noitanimreT .neercs

rofnoitanimretlanretniehTdetceffaeht tuOaremaC

.evitcefedsirotcennoc

ehtgnihctiwsybtinuehttseTselbactuptuodnatupniaremac

aremacforiaptnereffidaotelbasidnehT.srotcennoc

ehtnonoitanimret noitanimreT,melborpehtsevlossihtfI.neercs

rorelaedruoytcatnocmelborpehtfI.citamrosneS

.tnempiuqeruoykcehc,sniamer

yltcerroctonsisiriaremaC.detsujda

.siriaremactsujdA




)deunitnoc(smelborPegamI

yalpsidsegamieviL.senotyarg

rotinomtuooedivlanoitpO.detsujdayltcerrocton

tuooedivlanoitpotsujdA.rotinom

aremacetihwdnakcalB.dellatsni

.aremacrolochtiwecalpeR

senillatnozirohkcalBrosegamihguorht

.elbatstonegami

oedivrocnysaremacytluaF.tuptuo

ahtiwaremacdetceffaecalpeR.aremacdoognwonk

dnaelbacoedivecalperrokcehC.snoitcennoc

ehtnoraeppasegamInotontubrotinom

hguorhtpooleht.ecived

gnittesnoitanimretgnorwehT.detcelessi

ehtnonoitanimrettcerrocehtteSnoitanimreT .neercs

poolehthtiwmelborPgnilbacstiroecivedhguorht

.srotcennocdna



ehtnonoitanimret noitanimreTtonodllitssegamifI.neercs

hguorhtpoolehtnoraeppaelbacsti,ecivedehtkcehc,ecived

.srotcennocstidna

evitcefeD tuOaremaC.rotcennoc



ehtnonoitanimret noitanimreTnoraeppawonsegamifI.neercstcatnoc,ecivedhguorhtpooleht

.citamrosneSrorelaedruoy




smelborPnoitceteDmralA

naotesnopseroN.tupnimrala

gnirudderruccomralAdelbasiD .tnemges

,gnirotinommralanigeboTottnemgesegnahc evitcA ro

demralA puteSeludehcSehtno.sneercs

ytiraloptupnimralA.tesyltcerrocni

ehtnoytiraloptupniehtegnahCytiraloPnImralA .neercs

yltcerroctestonemitmetsyS.tamrofruoh-42ni

ehtesU emiT/etaD tesotnoitporuoh-42niemitmetsyseht

.tamrof

secivedtuptuomralA.dnopsertonod

tonecivedtuptuomralA.ylreporpdetcennoc

yltcerrocdnasnoitcennockcehC.mralatcennoc



.tamrof

mralasuounitnoCsitupnimralanehw

.detcennoc

.ylreporpdetcennoctonmralA yltcerrocdnasnoitcennockcehC.mralatcennoc

ytiraloptupnimralA.tesyltcerrocni

ehtnoytiraloptupniehtegnahCytiraloPnImralA .neercs

tnettimretnI oediVssoL .smrala

.ylppusrewoparemacdaB .ylppusrewoparemacecalpeR

dabrotuptuoaremacdaB.gnilbac

roaremacecalperrokcehC.gnilbac

smelborPretliF

reggirttonseodtinUtnatropminehwretlif

.sruccoytivitca

.detavitcatonsiaerategraT ehtnoaerategratetavitcA.neercsputesretlifetairporppa

.woloottessiytivitisneS ehtegnahC ytivitisneS nognittesputesretlifetairporppaeht

.neercs




)deunitnoc(smelborPretliF

reggirttonseodtinUtnatropminehwretlif

.sruccoytivitca



.tamrof

retlifsreggirttinUtnatropminunehw

.sruccoytivitca

siaeraytivitcatnatropminU.aerategratnidedulcni

noaeratnatropminuetavitcaeDputesretlifetairporppaeht

.neercs

.hgihoottessiytivitisneS ehtegnahC ytivitisneS nognittesputesretlifetairporppaeht

.neercs



.tamrof

retlifsreggirttinUytivitcaonnehw

.srucco

tegratniwolootsilevelthgiL.aera

.aerategratnilevelthgilesaercnI

detnuomtonaremaC.ylreporp

.tnuomaremacezilibatS

roecalretnimodnarsiaremaC.ytluaf



noitarepOtinUgniruDsmelborP

tonseodtxetnmuloCyletelpmocyalpsidmralA,sutatSehtno

hcraeSroweiveR.sneercsstluseR

yltcerroctonsihtdiwnmuloC.detsujda

nmulocneewtebenilehtgarDesaercniotthgirehtotsredaehnehwtiesaeleR.htdiwnmuloc

.sraeppatxetetelpmoceht

seogneercsehTgnirudknalb

uoynehW.kcabyalpkcilc yalP ,niaga

tasemuserkcabyalp.emittnereffida

,edomralucricnisitinuehTehtnettirwrevosahtidna

ehtnisegamikcabyalptsedlorewenhtiwesabatadegami

.segami

neebevahsegamiehtecniSehterotser,nettirwrevo

)s(tnemgesoedivetairporppayalpnehT.epatevihcraehtmorf

.segamiderotsereht




)deunitnoc(noitarepOtinUgniruDsmelborP

nagnicnahnenehWeht,egami erotseR

semocebnottubuoynehW.delbasid

ehtotnrutersiti,neercskcabyalp

.knalb

,edomralucricnisitinuehTehtnettirwrevosahtidna

esabatadegamiehtniegami.egamirewenahtiw

ehtdetnirprodevasuoyfI.gnihtonod,egamidecnahne

etairporppaehterotser,esiwrehtOevihcraehtmorftnemgesoediv

ehtecnahnednaetacolnehT.epat.egamitcerroc

nasyalpsidtinUdnaegassemrorre

.89swodniWotstixe

xelletnInaderetnuocnetinU.melborpesabatadroerawtfos

rorelaedruoytcatnoC.citamrosneS

wohssegamirotxeTronoitpohguorht

.sneercsputes

egamiehtnistsixemelborpA.esabatad

rorelaedruoytcatnoC.citamrosneS

smelborPevihcrA

ehtotrefer,smelborpevihcrallaroF segasseMepaT .egaptxenehtnostratstahtnoitces


TAPE MESSAGES

SEGASSEMEPAT

EGASSEM NOITCA

evihcrAgniruD

.ytpmesievirdepatehTehtpukcabtonnactinuehT

epatatuohtiwesabatadegami.evirdepatehtni

potssthgilevirdepatehtretfA.epatpukcabatresnIkcilc,gniknilb txeN .niagaepatehtskcehctinuehT.

.detcetorpetirwsiepatehTehtpukcabtonnactinuehT

tahtepataotesabatadegamitinuehT.detcetorpetirwsi

.epatehtstceje

:epatsihtesuoTehtesolcotedilsehtevoM.noitcetorpetirwelbasiD.1

.epatehtfokcabehtnogninepo,gniknilbpotssthgilevirdepatehtretfA.epatehttresnI.2

kcilc txeN .niagaepatehtskcehctinuehT.

:epattnereffidaesuoTpotssthgilevirdepatehtretfA.epattnereffidatresnI

kcilc,gniknilb txeN .epatwenehtskcehctinuehT.

.dettamroftonsiepatehTehtpukcabtonnactinuehT

naotesabatadegami.epatdettamrofnu

:epatsihttamrofoTtceleS seY kcilcdna txeN eht,epatehtgnittamrofretfA.

.pukcabehthtiwseunitnoctinu

:epattnereffidaesuoTtceleS oN kcilcdna txeN ,epatehtstcejetinuehtretfA.

potssthgilevirdepatehtretfA.epattnereffidatresnikcilc,gniknilb txeN .epatwenehtskcehctinuehT.

tonsitamrofepatehT.elbitapmoc

ehtpukcabtonnactinuehThtiwepataotesabatadegami

.tamroftnereffida

:epatsihttamroferoTtceleS seY kcilcdna txeN eht,epatehtgnittamrofretfA.

.pukcabehthtiwseunitnoctinu

:epattnereffidaesuoTtceleS oN kcilcdna txeN ,epatehtstcejetinuehtretfA.

potssthgilevirdepatehtretfA.epattnereffidatresnikcilc,gniknilb txeN .epatwenehtskcehctinuehT.

When a tape problem occurs during archive or restore, usethe following table to identify the appropriate action.


SEGASSEMEPAT

egasseM noitcA

erotseRgniruD

.ytpmesievirdepatehTerotsertonnactinuehT

ehtniepatatuohtiwsegami.evirdepat

potssthgilevirdepatehtretfA.epatpukcabatresnIkcilc,gniknilb txeN .niagaepatehtskcehctinuehT.

tonsitamrofepatehT.elbitapmoc

erotserylnonactinuehTsawhcihwepatamorfsegami

.tinuxelletnInanodettamrof

retfA.epattnereffidatresni,epatehtstcejetinuehtretfAkcilc,gniknilbpotssthgilevirdepateht txeN tinuehT.

.epatwenehtskcehc

segasseMrehtO

ehT sutatS ehtnorotacidniehT.gnihsalfsievirdepat.denaelcebotsdeenevird

ees(evirdepatehtnaelcdnanoitarepoevihcraehtpotSevirDepaTehtgninaelC .)

sahevirdepatehTfosruoh42detelpmoctsalehtecnisnoitarepotinaelcesaelP.gninaelc

eunitnocuoyerofeb.gnivihcra

:wonevirdepatehtnaelcoTkcilC seY dna txeN .yletaidemmievirdepatehtnaelcot

.snoitceridneercs-noehtwolloF

:retalevirdepatehtnaelcoTyamuoy,evirdepatehtgninaelcenoptsopuoyfI:ETON.ssolatadnignitluser,elbareponitinuehtredner

kcilC oN dna txeN sanoossA.retalevirdepatehtnaelcotees(evirdepatehtnaelc,elbissop evirDepaTehtgninaelC .)

epatotnoitacinummoctsoL.)nnnnx0-nnx0(revird

.derruccororregnissecorpAerasegamidevihcraehT

.eruces

kcilC.rebmunrorreehtnwodetirW hsiniF ehttixeot,nwodtinuehtrewoP.tinuehtnwodtuhS.neercsegassem

melborpehtfI.noitarepoevihcraehttratseR.puneht.citamrosneSrorelaedruoytcatnoc,sniamer

rorreerawdraH.)nnnnx0-nnx0(

ebtsumevirdepatehtrehtiEevirdepatarodenaelc

.derruccomelborp

kcilC.rebmunrorreehtnwodetirW hsiniF ehttixeotehtfI.niagaerotserroevihcraehtyrtnehT.neercsegassem

ees(evirdepatehtnaelc,sniamermelborp epaTehtgninaelCevirD rorelaedruoytcatnoc,sniamerllitsmelborpehtfI.)

.citamrosneS


SEGASSEMEPAT

EGASSEM NOITCA

)deunitnoc(segasseMrehtO

epatehT:rorreerawdraH.deggolcerasdaehevird

tonlliwevirdepatehT.tinaelcuoylitnuetarepo

kcilC hsiniF epatehtnaelC.neercsegassemehttixeotees(yletaidemmievird evirDepaTehtgninaelC ehtfI.)

.ecivressdeenylbaborpevirdepateht,sniamermelborp.citamrosneSrorelaedruoytcatnoC

rorreaidemepaT.)nnnnx0-nnx0(

ebtsumevirdepatehtrehtiEsiepatehtrodenaelc

.degamad

kcilC.rebmunrorreehtnwodetirW hsiniF ehttixeotees(evirdepatehtnaelC.neercsegassem epaTehtgninaelC

evirD wenehtfI.epatwenayrt,sniamermelborpehtfI.)tondluohsdnadegamadsiepatlanigiroeht,skrowepat

yrevoceratadytrap-drihta,atadsniatnoctifI.desueb.atadehtfollaroemosrevocerotelbaebyamecivres

.segassemepatrehtollA kcilcnehT.egassemehtfotxettcaxeehtnwodetirWhsiniF noitarepoevihcraehtyrT.neercsegassemehttixeot

rorelaedruoytcatnoc,sniamermelborpehtfI.niaga.citamrosneS


Cleaning the Tape Drive Many tape problems result from dirty and clogged heads onthe tape drive. Often these problems can be resolved by regulardrive maintenance.

In units equipped with a Sony tape drive the Status light onthe tape drive blinks and the unit displays a message to remindyou to clean the drive.

NOTE: Proper maintenance of the tape drive is required forreliable operation. Sony tape drives should be cleanedafter every 24 hours of operation. Use Sony cleaningcartridges in the Sony tape drive. OnStream ADR tapedrives should be cleaned after every 500 hours ofoperation. Use only OnStream ADR Cleaningcartridges in the OnStream tape drive. Follow thedirections included with either brand of cleaningcartridge.

Use the following procedure to clean the tape drive:

1. Eject the tape from the unit (if any).

2. Insert the cleaning tape. After about 10–15 seconds, theunit ejects the cleaning tape and the Status light stopsblinking. If the Status light keeps blinking, discard thecleaning cartridge and use a new one.

3. Continue the archive operation.

If you still have tape problems, try cleaning the tape driveagain. If this does not work, the tape drive probably needsservice. Contact your dealer or Sensormatic.


Sensormatic Sensormatic Sensormatic Sensormatic Sensormatic Video Systems DivisionVideo Systems DivisionVideo Systems DivisionVideo Systems DivisionVideo Systems Division6795 Flander6795 Flander6795 Flander6795 Flander6795 Flanders Drives Drives Drives Drives DriveSan Diego,San Diego,San Diego,San Diego,San Diego, Calif Calif Calif Calif California 92121-2903ornia 92121-2903ornia 92121-2903ornia 92121-2903ornia 92121-2903TEL:TEL:TEL:TEL:TEL: 858-642-2400858-642-2400858-642-2400858-642-2400858-642-2400

800-854-2057800-854-2057800-854-2057800-854-2057800-854-2057FFFFFAX:AX:AX:AX:AX: 858-642-2440858-642-2440858-642-2440858-642-2440858-642-2440Customer SerCustomer SerCustomer SerCustomer SerCustomer Service:vice:vice:vice:vice: 800-507-6268800-507-6268800-507-6268800-507-6268800-507-6268 PPPPPararararart Number 8000-2248-00 REV At Number 8000-2248-00 REV At Number 8000-2248-00 REV At Number 8000-2248-00 REV At Number 8000-2248-00 REV A

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