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INTELLIGENT COMMUNICATIONS 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use O Verizon Business IP Trunking Solution for Avaya Communication Manager Rick Gribble & Rob Martinez May 14, 2008
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INTELLIGENT COMMUNICATIONS

© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only.

Verizon Business IP Trunking Solution for Avaya Communication ManagerVerizon Business IP Trunking Solution for Avaya Communication Manager

Rick Gribble & Rob Martinez

May 14, 2008

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

2 Avaya – Proprietary & Confidential. For Internal Use Only.

Agenda

How Does IP Trunking Benefit Enterprise Customers?

How Does IP Trunking Work with Avaya?

How Do Avaya & Verizon Business Work Together?

INTELLIGENT COMMUNICATIONS

© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only.

Overview of IP Trunking & Customer Benefits

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

4 Avaya – Proprietary & Confidential. For Internal Use Only.

Drive Operational Efficiencies and Help Control Costs Typical TDM-Based Voice Services Network

Main LocationMain Location

Distribution CenterDistribution Center

BranchBranch

IP PBXwith PRI

Trunk Cards

AccessLink

AccessLink

Data Router

Data Router

Data Router

Customer Data LAN

CustomerData LAN

PRI, Business Lines,

or Analog TrunksAccess

Link

IP PBX or Remote

with Analog Trunk Cards

PRI, Business Lines, or Analog Trunks

Customer Data LAN

IP PBX with PRI or Analog Trunk Cards

PSTN

Internet orCustomer WAN

PRI, Business Lines, or Analog Trunks

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

5 Avaya – Proprietary & Confidential. For Internal Use Only.

Main LocationMain Location

Distribution CenterDistribution Center

BranchBranch

IP PBX

AccessLink

AccessLink

Data Router

Data Router

Data Router

Customer Data LAN

CustomerData LAN

AccessLink

IP PBX or Remote

with Analog Trunk Cards

Customer Data LAN

IP PBX with PRI or Analog Trunk Cards

PSTN

Drive Operational Efficiencies and Help Control Costs Consolidate Data and Voice Services on Same Access Link

AccessLink

Incoming andOutgoing Calls

IP Trunksenabled onVerizon network

Verizon maintains Gateways to the PSTN

Verizon IP NetworkWith IP Trunking

Services

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

6 Avaya – Proprietary & Confidential. For Internal Use Only.

Main Location (HUB)Main Location (HUB)

IP PBX

Data Router

CustomerData LAN

AccessLink

Incoming andOutgoing Calls

Branch Site #1

Florida

Texas

California

Branch Site #2

Branch Site #3

Verizon Business IP Trunking Helps Address Business Continuity Needs Options for Automatic Failover to Alternate Sites

IP Trunksenabled on

Verizon network

Verizon maintainsGateways to

the PSTN

X

Alternate SiteAlternate Site

IP PBX

Data Router

CustomerData LAN

PSTN

Verizon IP NetworkWith IP Trunking

Services

CustomerData WAN

Note: Premise based SBC and interop testing required for Automatic Failover

SBC

SBC

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

7 Avaya – Proprietary & Confidential. For Internal Use Only.

Reduce/Eliminate Enterprise HardwareDS1 Enterprise Examples

Configuration G650 MGs Circuit Packs/Media ModulesSavings

(List)

500 Stations - 50 Trunks Enterprise

TDM StationsT1 Trunks

221 - 24 port DCP circuit packs

3 - DS1 interface cards---

TDM StationsSIP Trunks

221 - 24 port DCP circuit packs

2 - CLAN2 - 320 IP Media Resource

-$29,465

IP StationsSIP Trunks

12 - CLAN

1 - 320 IP Media Resource$74,660

12,000 Stations - 1,200 Trunks Enterprise

TDM StationsT1 Trunks

43500 - 24 port DCP circuit packs

62 - DS1 interface cards---

TDM StationsSIP Trunks

39500 - 24 port DCP circuit packs

2 - CLAN39 - 320 IP Media Resource

-$507,615

IP StationsSIP Trunks 4

49 - CLAN2 - 320 IP Media Resource

$2,323,685

Benefits of IP Trunking

Reduce HARDWARE componentsReduce FOOTPRINT requirements

Reduce POWER consumptionReduce MAINTENANCE charges

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

8 Avaya – Proprietary & Confidential. For Internal Use Only.

IP Trunking Simplifies Network Management

Enables an end-to-end solution

Drives operational efficiencies and helps control costs

Helps address business continuity needs

Leverages IP backbone to access PSTN services

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

9 Avaya – Proprietary & Confidential. For Internal Use Only.

BEST is a new service enhancement for Verizon VoIP services which allows you to leverage trunking resources.

Burstable Enterprise Shared Trunks (BEST)Meeting Your Business Needs

Verizon dynamically monitors use of concurrent call ports across all your locations and allows a location to ‘burst’ over the quantity ordered if ports are idle at other locations

You can better utilize your voice networks by accessing pooled resources across your enterprise

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

10 Avaya – Proprietary & Confidential. For Internal Use Only.

BEST at WorkLarge National Retail Chain – Customer Application

Business Problem

Challenged with managing voice communications for more than 1,000 stores distributed nationwide

Supporting a variety of key telephone systems

Required average of (12) local telephone lines, sized for high peak

– Required separate telephone numbers and ‘hunt groups’ for departments

– Low traffic efficiencies

Purchased local lines from variety of ILECs, with no common contract/offer; difficult to manage

Verizon’s IP Trunking Verizon’s IP Trunking and BEST Solutionand BEST Solution

Allowed customer to manage voice communications across the enterprise

Provided single solution/single contract for all local service requirements

Optimized customers local resources since peak busy hour; could be shared across time zones

– Reduced number of lines required at each site from 12 to 5

– Cost savings justified upgrade of data network plus an additional 25% savings

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

11 Avaya – Proprietary & Confidential. For Internal Use Only.

IP vs. TDM TrunkingFive Year Costs, Savings, and PaybackIP Trunking

Monthly Recurring ChargesItem Description NRC's Qty Unit Cost Total CostSimultaneous Calls 1,352 31.50$ 42,601$ IP Trunking 3,756,036$ 62%Svc. Estab. Fee -$ TDM Trunking 6,048,000$ 100%DID's (Blocks of 20) 5.63$ -$ Savings 2,291,964$ 38%Off-net domestic LD minutes $0.023 -$ Payback month 21 Access, PIP Port, Gold CAR -$ CPE and Implementation 1,200,000$ -$ Other (describe) -$ Other (describe) -$ Other (describe) -$ Totals 1,200,000$ 42,601$ Total five-year cost including capital expenses and operating expenses 3,756,036$

TDM TrunkingMonthly Recurring Charges

Item Description NRC's Qty Unit Cost Total CostLocal PRI's 168 600.00$ 100,800$ Local TDM Call Paths = 3,864 LD PRI's - 250.00$ -$ LD TDM Call Paths = - Analog POTS lines -$ Total TDM Call Paths 3,864

DID's (Blocks of 20) 5.63$ -$

LD minutes -InterState $0.023 -$ Total BEST Call Paths (65% Reduction) 1,352.40

LD minuter - Intrastate 0.05$ -$ Maintenance -$ Totals -$ 100,800$ Total five-year cost including capital expenses and operating expenses 6,048,000$

Total Costs and Savings over Five Years

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

12 Avaya – Proprietary & Confidential. For Internal Use Only.

How Does IP Trunking Work with Avaya?

Rob Martinez – Solutions Architect

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

13 Avaya – Proprietary & Confidential. For Internal Use Only.

Verizon Business and Avaya

Two of the most trusted names in communications,Two of the most trusted names in communications, Verizon BusinessVerizon Business andand Avaya,Avaya,

are working together with a single purpose are working together with a single purpose ––

to help you advance your business forward to help you advance your business forward by delivering comprehensive products by delivering comprehensive products

and robust support for your IP Communications system.and robust support for your IP Communications system.

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

14 Avaya – Proprietary & Confidential. For Internal Use Only.

Certifying IP Trunking with Avaya Communication Manager and other products

Avaya Platinum Reseller

– 197 Avaya Product Authorizations held by 42 employees

– 120 Certifications held by 28 employees

– Dedicated Avaya Sales & Engineering Resources

© 2007 Avaya Inc. All rights reserved.

INTELLIGENT COMMUNICATIONS

15 Avaya – Proprietary & Confidential. For Internal Use Only.

Verizon Business and Avaya Partnership Progression

http://www.verizonbusiness.com/about/news/displaynews.xml?newsid=23713&mode=vzlong&lang=en&width=530


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