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intelliTrac

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i. intelliTrac. intelliTrac. intelliTrac. Create Ticket. New Customer. Main Menu. intelliTrac. Save. Main Menu. intelliTrac. New Ticket. Reset. Set Alarm. Cancel. Main Menu. intelliTrac. New Ticket. Reset. Set Alarm. Cancel. Cancel. intelliTrac. New Ticket. Reset. - PowerPoint PPT Presentation
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Page 1: intelliTrac

iintelliTrac

Page 2: intelliTrac

Login

Exit

intelliTrac

Page 3: intelliTrac

New Customer

Edit Customer

New Ticket View Ticket

Calendar Logout

intelliTrac

Page 4: intelliTrac

Name ABC Enterprises

Contact Person DEF XYZ

Phone (cell) 420-007-9211

Phone (home) N.A.

Phone (Office) 007-420-9211

Email [email protected]

Address 123, Abc ln., # 130, city, TX

Type o Business o Indiviual

intelliTracNew Customer

SaveMain Menu Create

Ticket

Page 5: intelliTrac

intelliTrac

Customer Name

Contact Person

Contact Number

Problem Scope

Service Date / Time

Problem Description

Hardware / Software required

Payment Rate oFixed oHourly

New Ticket

Main Menu

Set AlarmCancelReset

Page 6: intelliTrac

intelliTrac

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Computer doesn’t turn on.

Service Date / Time 12/12/2012 12:12 PM

Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.

Hardware / Software required System fan and CPU.

Payment Rate $50 .00 Fixed oHourly

New Ticket

Main Menu

Set AlarmCancelReset

Page 7: intelliTrac

intelliTrac

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Come and troubleshoot.

Service Date / Time 12/12/2012 12:12 PM

Problem Description Xp 525eLaptop not turning on.

Hardware / Software required

Power adapterBattery pack.

Distance from Off. 12 miles

Payment Rate $50 .00 oFixed oHourly

New Ticket

CancelSet AlarmCancelReset

Date

Time

Clear OK

Page 8: intelliTrac

iintelliTrac

Page 9: intelliTrac

Customer Name ABC Enterprises

Date: 12/12/2012 Time: 12:12 PM

Remind Again Reschedule

Service Call in 30 minutes

11:42 PM

OK

Page 10: intelliTrac

intelliTrac

Login

Exit

UsernamePassword

Login Back

Page 11: intelliTrac

Customer Name ABC Enterprises

Date: 12/12/2012 Time: 12:12 PM

Remind me again in

o 5 min o 10 min o 15 min

11:42 AM

Back

Page 12: intelliTrac

Customer Name ABC Enterprises

RescheduleDate: Time:

OK Back

11:42 PM

Page 13: intelliTrac

Customer Name ABC Enterprises

Date: 12/12/2012 Time: 12:12 PM

Time to leave for the ticket

OK Reschedule

12:12 PM

After 30 minutes

Page 14: intelliTrac

Customer Name ABC Enterprises

123, Abc ln., # 130, city, TX 11111Time to leave for the ticket

YES GPS NO

12:12 PM

Page 15: intelliTrac

Please enter your Current Location

House / Block #Street name

City StateGPS Back

12:12 PM

Page 16: intelliTrac

12:12 PM

ABC Enterprises

Page 17: intelliTrac

Please click intelliTrac icon when you reach ABC Enterprises, which is

12 miles away from here and39 minutes is the total trip time

GPS OK

12:12 PM

Page 18: intelliTrac

intelliTrac

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Computer doesn’t turn on.

Service Date / Time 12/12/2012 12:12 PM

Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.

Hardware / Software required System fan and CPU.

Payment Rate $50 .00 Fixed oHourly

Current Ticket

Main Menu

OKCancel

Arrived

Page 19: intelliTrac

intelliTrac

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Computer doesn’t turn on.

NOTES Stop Service Time

Current Ticket

Main Menu

Set AlarmCancelPhoto Video

Page 20: intelliTrac

intelliTrac

ABC Enterprises

Mr. DEF XYZ

420-007-9211

Initial Complaint: Computer doesn’t turn on.

Date: 12/12/2012 Time: 12:12 PM

Lq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU.

$50 .00 Fixed

Technician: MASAKSSBB (#001122)

Summary

Main Menu

E-mailCancelSign

Page 21: intelliTrac

intelliTracCurrent Ticket

Set AlarmCancelTake a photo

Back

Page 22: intelliTrac

Customer Signature

Technician Signature

Save Back

intelliTracCurrent Ticket

Page 23: intelliTrac

ABC EnterprisesMr. DEF XYZ420-007-9211Initial Complaint: Computer doesn’t turn on.Date: 12/12/2012 Time: 12:12 PMLq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU.$50 .00 FixedTechnician: MASAKSSBB (#001122)

Customer Technician Manager

Send Add Back

intelliTracE-mail Summary

Page 24: intelliTrac

intelliTrac

E-mail Sent

Logout Main Menu

Page 25: intelliTrac

iintelliTrac

Save Back

Page 26: intelliTrac

iintelliTracSaved Back

Another

Page 27: intelliTrac

December 2012

Monday Tuesday Wednesday Thursday Friday

1 2 3 4 5

8 9 10 11 12ABCnoon

15 16 17 18 19

22 23 24 25 26

29 30 31 1 2

Calendar

Outline Back

Page 28: intelliTrac

intelliTrac

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Computer doesn’t turn on.

Service Date / Time 12/12/2012 12:12 PM

Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.

Hardware / Software required System fan and CPU.

Payment Rate $50 .00 Fixed oHourly

Ticket Details

Main Menu

Set AlarmReset

Back

Page 29: intelliTrac

Dec Ticket Information StartTime

End Time

1

2

.

.

12 ABC Enterprises – Fan / Heating issue 12.12 N.A.

.

.

30

31

Calendar

Main Menu

Set AlarmReset

Back

Page 30: intelliTrac

intelliTracAdd Email

Set AlarmCancelTake a photo

Back

Page 31: intelliTrac

iintelliTrac

Save Back

Page 32: intelliTrac

iintelliTrac

Saved Back

Page 33: intelliTrac

iintelliTracSaved Back

Save Back

Page 34: intelliTrac

intelliTrac

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Come and troubleshoot.

Service Date / Time 12/12/2012 12:12 PM

Problem Description Xp 525eLaptop not turning on.

Hardware / Software required

Power adapterBattery pack.

Distance from Off. 12 miles

Payment Rate $50 .00 oFixed oHourly

New Ticket

CancelSet AlarmCancelReset

Date 12/12/12

Time 11:00 AM

Clear OK


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