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INTERACTIVEPATIENTCOMMUNICATION1HEALTHCARE USING CallAssure2

PATIENT SATISFACTION SURVEYS3

WHAT IS: Interactive Patient Survey?Tired of waiting 6 months for out of date paper based surveys?4WHAT IS: Interactive Patient Survey?Did you know hospitals are using interactive voice to improve their Satisfaction Survey results?5WHAT IS: Interactive Patient Survey?Use a friendly voice to call thousands of patients in one day and get the results the same day!6

RETURN ON INVESTMENT7Make Changes Immediately!CALL TO ACTION8Listen to live audio:

Patient Satisfaction Survey

APPOINTMENT REMINDERS9WHAT IS: Interactive Appt Reminder?Are your highly paid clinic staff using valuable hours each day to call patients and remind them to come to their appt?

10WHAT IS: Interactive Appt Reminder?Use our friendly interactive voice to confirm appointments and save money now!

11WHAT IS: Interactive Appt Reminder?Backfill appointments with waiting patients and improve your overall satisfaction rating!

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Save the cost of a FTE!$60K in savings overnight!

13RETURN ON INVESTMENTCALL TO ACTION14Listen to live audio:

Will attendWill not attendPOST DISCHARGE FOLLOW-UP15WHAT IS: Interactive Post Discharge FU?Are your patients presenting at the ER after discharge from day surgery?16WHAT IS: Interactive Post Discharge FU?Use our friendly interactive voice to call patients and:Help them remain compliantCheck on their conditionGive them a virtual hug.1718

Reduce ReadmissionsSave MoneyImprove Patient Satisfaction

RETURN ON INVESTMENTCALL TO ACTION19Listen to live audio:

Post Discharge follow-upCHRONIC DISEASE MANAGEMENT20WHAT IS: Interactive Chronic Disease Management?Use our friendly voice to make routine, repeatable calls and interact like a human21WHAT IS: Interactive Chronic Disease Management?Patients that require frequent communication:DiabetesThrombosisCOPDCHF2223

Dramatic Cost SavingsImproved Clinical Outcomes

RETURN ON INVESTMENTCALL TO ACTION24Listen to live audio:

Dosing & follow-upWHO ISVOCANTAS?25VOCANTAS INC.26A Canadian company with over a decade of experience in Interactive Voice Response (IVR) solutions that LISTEN.Healthcare specialists serving leading hospitals in North AmericaExperts in script and call flow design = highest response ratesMore than 130 happy customers NUMBERS TELL THE STORY96% connection rate

Dr. Pam BushOttawa Hospital,Day Surgical Unit27NUMBERS TELL THE STORY82% of patients said make this IVR call part of my regular medical care

Univ Vermont, March 201228NUMBERS TELL THE STORY75% of patients preferred to get a call from the IVR over a Pharmacist or Clinician Dr. Alan Forster, 200829NUMBERS TELL THE STORY0 patients had an adverse event when they received a call from CallAssure vs. 26 patients that did experience an adverse event in the control groupDr. Alan Forster, 2006

30QUESTIONS? 31Gary T. HannahPresident and CEOgary@vocantas.com

Vocantas Inc.135 Michael Cowpland DriveOttawa, OntarioCanada K2M 2E9(877) 271-8853

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