Intercan Development Company LTD. e-Government Readiness EGM on ICT Indicators in Education &...

Intercan Development Company LTD.Intercan Development Company LTD.

e-Government e-Government ReadinessReadiness

EGM on ICT Indicators in Education & e-GovernmentEGM on ICT Indicators in Education & e-Government13-15 February 200713-15 February 2007

Cairo, EgyptCairo, Egypt

Dr. Ehab M. MoustafaDr. Ehab M. MoustafaPrincipal Principal

InterCan Development Company Ltd.InterCan Development Company Ltd.

13-15 Feb.200713-15 Feb.2007 Intercan Development Company Ltd.Intercan Development Company Ltd. 22

Today we address Today we address

Some definitionsSome definitions Identify the problem in handIdentify the problem in hand Analyze itAnalyze it Share some of my thoughts with Share some of my thoughts with

you about moving forward and you about moving forward and fasterfaster


It is about e-Gov It is about e-Gov READINESS indicatorsREADINESS indicators Are we in agreement about what Are we in agreement about what

e-Government is?e-Government is? If yes! What readiness means? (so If yes! What readiness means? (so

we can agree on the we can agree on the measures/indicators and the measures/indicators and the scale)scale)

Is what we are measuring really a Is what we are measuring really a priority for us right know? Can we priority for us right know? Can we strike a win-win deal here?strike a win-win deal here?


What the e in What the e in eGovernment means?eGovernment means? e-Government = more e-Government = more efficient efficient

and and effective effective governmentgovernment


The 10 The 10 GoldenGolden QuestionsQuestions1. Why are we pursuing e-government? 1. Why are we pursuing e-government?

2 Do we have a clear vision and priorities for e-government? 2 Do we have a clear vision and priorities for e-government?

3. What kind of e-government are we ready for?3. What kind of e-government are we ready for?

4. Is there enough political will to lead the e-government effort? 4. Is there enough political will to lead the e-government effort?

5. Are we selecting e-government projects in the best way? 5. Are we selecting e-government projects in the best way?

6. How should we plan and manage e-government projects?6. How should we plan and manage e-government projects?

7. How will we overcome resistance from within the government?7. How will we overcome resistance from within the government?

8. How will we measure and communicate progress? How will we 8. How will we measure and communicate progress? How will we

know if we are failing?know if we are failing?

9. What should our relationship be with the private sector?9. What should our relationship be with the private sector?

10. How can e-government improve citizen participation in public 10. How can e-government improve citizen participation in public

affairs?affairs?


eGov Mechanisms eGov Mechanisms

e-government mechanisms are e-government mechanisms are influenced in varying degrees by the influenced in varying degrees by the interaction of several internal factors interaction of several internal factors such as human and technological such as human and technological infrastructures available in the infrastructures available in the organizations, as well as the external organizations, as well as the external conditions like political ideology; conditions like political ideology; economic and social systems; level of economic and social systems; level of development; resource availability, development; resource availability, and cultural patterns in the country. and cultural patterns in the country.


e-Government Goals e-Government Goals (versions)(versions)

In 1990’s– was to make the Federal government

more results-oriented (effectiveeffective), efficient efficient and citizen-centeredcitizen-centered.

In 2000’sIn 2000’s– Reinventing the way we do business, more Reinventing the way we do business, more

interactive and transactionalinteractive and transactional Next decadeNext decade

– Dramatic changes to the government we Dramatic changes to the government we knew, more direct participation of the knew, more direct participation of the constituency and empowering CS to create constituency and empowering CS to create the Information Societythe Information Society


e-Gov Evolution e-Gov Evolution

e-Gov I

e-Gov II

e-Gov III

1990’s1990’s 2000’s2000’s 2010’s2010’s

•Focus on effectivenessFocus on effectiveness•Change imageChange image•Drive the e-economyDrive the e-economy

•eBusinesseBusiness•eCommerceeCommerce

•Information provisionInformation provision•Imitate e-businessImitate e-business•Web presenceWeb presence•BrandingBranding

•Create own Create own modelmodel•Real Real reinventionreinvention•Addressing Addressing efficiencyefficiency•interoperabilityinteroperability

•Serious BPRSerious BPR•Citizen focusCitizen focus•Focus on Core Focus on Core businessbusiness•Service delivery Service delivery enhancementenhancement

•New governance New governance model model •Good GovernanceGood Governance•e-Citizene-Citizen•e-Inclusione-Inclusion•e-Participatione-Participation•e-Fusione-Fusion•E-DemocracyE-Democracy•Bigger role 4 CSOBigger role 4 CSO•Real GlobalizationReal Globalization•New democratic New democratic structuresstructures


E-Readiness E-Readiness

It is a composite measurement of It is a composite measurement of

the the capacitycapacity and and willingnesswillingness of of

countries to use e-government for countries to use e-government for

ICT-led development. ICT-led development.


E-GOV index as per E-GOV index as per UNPANUNPANThe E-gov. Index incorporates a country's;The E-gov. Index incorporates a country's;

Web PresenceWeb Presence– official online presence, (official online presence, (content)content)

InfrastructureInfrastructure– evaluates its telecommunications infrastructure evaluates its telecommunications infrastructure

((accessibilityaccessibility)) Human CapitalHuman Capital

– assesses its human development capacity. (assesses its human development capacity. (mature mature

usersusers))


E-Gov readiness indexE-Gov readiness index

Along with an assessment of the website Along with an assessment of the website development patterns in a country, the e-development patterns in a country, the e-government readiness index incorporates government readiness index incorporates the the access access characteristics, such as the characteristics, such as the infrastructure and educational levels, to infrastructure and educational levels, to reflect reflect how a country is using information how a country is using information technologies to promote access and technologies to promote access and inclusion of its peopleinclusion of its people


E-Gov Readiness E-Gov Readiness SurveySurvey The E-Government Readiness Survey The E-Government Readiness Survey

2005 assesses more than 50,000 2005 assesses more than 50,000 features of the eGovernment websites features of the eGovernment websites of the 191 UN Member States to of the 191 UN Member States to ascertain how ready the Governments ascertain how ready the Governments around the world are in employing the around the world are in employing the opportunities offered by ICT to opportunities offered by ICT to improve the access to, and the use of, improve the access to, and the use of, ICTs in providing ICTs in providing basic social servicesbasic social services..


Website assessment in 2005 Website assessment in 2005 indicates that the majority of indicates that the majority of the UN Member States have the UN Member States have embraced electronic embraced electronic serviceservice delivery. delivery. Of the 191 Member States, Of the 191 Member States, 179 were online in some 179 were online in some form or another in 2005 form or another in 2005 compared to 178 in 2004 compared to 178 in 2004 and 143 Member States in and 143 Member States in 2001 2001

What’s happening?What’s happening?

12 states to GO!12 states to GO!


My problemMy problem

READINESSREADINESS


Creativ

e

Creativ

e kayoskayos


IndicatorsIndicators

Quantitative indicators vs Quantitative indicators vs Qualitative indicators Qualitative indicators

e-government (i.e., structure) e-government (i.e., structure) and e-governance (i.e., and e-governance (i.e., functions) functions)


The ICT’s four sets of The ICT’s four sets of indicators (ITUs):indicators (ITUs):

i.i. ICT infrastructure and access ICT infrastructure and access

ii.ii. Access to, and use of, ICT by Access to, and use of, ICT by households and individuals households and individuals

iii.iii. Use of ICT by businesses and Use of ICT by businesses and

iv.iv. ICT sector and trade in ICT ICT sector and trade in ICT goods.goods.


e-Participatione-Participation

UN defines e-participation as the UN defines e-participation as the quality, usefulness, and relevancy quality, usefulness, and relevancy of the information and services, of the information and services, and the willingness of the and the willingness of the governments to engage its governments to engage its publics in policy-making through publics in policy-making through the use of e-government the use of e-government programs. programs.


e-Inclusion e-Inclusion

e-Inclusion or digital inclusion is the term e-Inclusion or digital inclusion is the term used to encompass activities related to the used to encompass activities related to the achievement of an inclusive achievement of an inclusive information societyinformation society. . – People who are disadvantaged due to People who are disadvantaged due to

educationeducation ( (e-Competencese-Competences), ), ageingageing ( (e-Ageinge-Ageing) ) or limited resources, or limited resources, gendergender, , ethnicityethnicity... (... (Socio-Socio-Cultural digital divideCultural digital divide); );

– People with People with disabilitiesdisabilities: : e-Accessibilitye-Accessibility; ; – and those living in less favored areas (remote and those living in less favored areas (remote

regions): regions): Geographical digital divideGeographical digital divide. .


Stages of service delivery Stages of service delivery in eGovernmentin eGovernment

emergingemerging

enhancedenhanced

interactiveinteractive

transactionaltransactional

networkednetworked

StageStage


Look at The ResultsLook at The ResultsRanking

U.A.E. Bahrain

Qatar Jordan Lebanon

Kuwait Saudi Arabia

Egypt Oman

Iraq Tunisia Algeria

Syria Morocco

Sudan Yemen

Mauritania Libya

0 50 100 150 200

Rank


Look at the resultsLook at the resultsWeb Measure

Libya Iraq Syria Mauritania

Yemen Tunisia Sudan Oman

Morocco Algeria Kuwait

Qatar Lebanon

Saudi Arabia Bahrain Jordan Egypt

U.A.E.

0 0.2 0.4 0.6 0.8

Web Measure


Look at The ResultsLook at The ResultsHuman Capital

Mauritania Yemen Sudan Morocco

Egypt Algeria Saudi Arabia Oman

Tunisia U.A.E. Syria

Kuwait Qatar Lebanon Bahrain Jordan Libya

Iraq

0 0.2 0.4 0.6 0.8 1

Human Capital


The e-participation The e-participation Index 2005Index 2005

The e-participation index assesses the The e-participation index assesses the qualityquality, , relevancerelevance, , usefulnessusefulness and the and the willingness of governmentwillingness of government websites for websites for providing online information and providing online information and participatory tools and services to the participatory tools and services to the people. The United Kingdom, like in people. The United Kingdom, like in previous years, was at the top in global e-previous years, was at the top in global e-participation ranking followed by participation ranking followed by Singapore (0.9841) and then United States Singapore (0.9841) and then United States (0.9048). (0.9048).


Look at the ResultsLook at the ResultseParticipationeParticipation

eParticipation Index

Tunisia Libya Syria Iraq Kuwait Yemen

Oman Morocco Algeria Mauritania Sudan

Jordan Bahrain Qatar

Saudi Arabia Egypt

Lebanon U.A.E.

0 0.05 0.1 0.15

eParticipation Index


Look At the ResultsLook At the ResultsClassification Classification InfrastructureInfrastructureShort NameShort Name RankRank InfrastructureInfrastructure

U.A.E. U.A.E. 4242 0.36390.3639

Bahrain Bahrain 5353 0.31520.3152

Qatar Qatar 6262 0.31160.3116

Jordan Jordan 6868 0.09710.0971

Lebanon Lebanon 7171 0.18570.1857

Kuwait Kuwait 7575 0.26940.2694

Saudi Arabia Saudi Arabia 8080 0.14450.1445

Egypt Egypt 9999 0.07170.0717

Oman Oman 112112 0.13850.1385

Iraq Iraq 118118 0.01640.0164

Tunisia Tunisia 121121 0.09930.0993

Algeria Algeria 123123 0.03650.0365

Syria Syria 132132 0.04580.0458

Morocco Morocco 138138 0.06370.0637

Sudan Sudan 150150 0.02930.0293

Yemen Yemen 154154 0.04130.0413

Mauritania Mauritania 164164 0.02780.0278

Libya Libya 180180 0.05730.0573



A winner StateA winner State

““The United Arab Emirates (UAE) The United Arab Emirates (UAE) has posted one of the most has posted one of the most impressive year-over year gains impressive year-over year gains among all the countries of the among all the countries of the world in 2005.”world in 2005.”

UN Global eGovernment Readiness report 2005


e-Gov in the GCCe-Gov in the GCC

ICT infrastructure ICT infrastructure √√ Presence on the web Presence on the web √√ Accessibility Accessibility √√ InteractivityInteractivity √√ InclusionInclusion ?? ParticipationParticipation ??


What’s wrong with usWhat’s wrong with us

Old Mentality???? Old Mentality???? The devil I knowThe devil I know …. …. No purpose (raison No purpose (raison d’êtred’être) – ) – NO MISSIONNO MISSION No National strategyNo National strategy Fear of change at the political leadershipFear of change at the political leadership Missing the point (it is a government Missing the point (it is a government

initiative instead of peoples representatives initiative instead of peoples representatives demand)demand)

Retarded or absence of Laws and legislations Retarded or absence of Laws and legislations infrastructureinfrastructure

Lack of vision and deficiency in InnovationLack of vision and deficiency in Innovation


How far are we from:How far are we from:

A citizen centric government A citizen centric government (reinventing the Government)(reinventing the Government)

Full implementation of a balanced Full implementation of a balanced governance modelgovernance model

A true tripartite partnershipA true tripartite partnership A defined e-Citizen, e-Inclusion, e-A defined e-Citizen, e-Inclusion, e-

Participation, e-Democracy, e-….Participation, e-Democracy, e-…. Innovative technological break through.Innovative technological break through.


GovernanceGovernance


Efficient GovernanceEfficient Governance

The aim of e-government initiative is The aim of e-government initiative is to provide efficient government to provide efficient government management of information to the management of information to the citizen; better service delivery to citizen; better service delivery to citizens; and empowerment of the citizens; and empowerment of the people through access to information people through access to information and participation in public policy and participation in public policy decision-making.decision-making.


Governance ModelGovernance Model

policypolicy

RegulateRegulate

Procedures Procedures

ServicesServices

To govern is toTo govern is to Set policiesSet policies Regulate – how these Regulate – how these

policies are policies are implementedimplemented

Serving society – Serving society – rendering services to rendering services to your constituency your constituency


QUESTION???QUESTION???

ARE WE PROBING THE RIGHT ARE WE PROBING THE RIGHT INDICATORS?INDICATORS?

Does our dashboard contain the Does our dashboard contain the proper navigation aids?proper navigation aids?

What these indicators are telling us?What these indicators are telling us?



Classes of interactionClasses of interaction

Four main classes of interaction:Four main classes of interaction: G2P - Government to Public (G2C)G2P - Government to Public (G2C) G2B - Government to BusinessG2B - Government to Business G2G - Government to G2G - Government to

GovernmentGovernment G2E - Government to Employee G2E - Government to Employee


BSC perspectivesBSC perspectives

Four Perspectives for success:Four Perspectives for success:– Customer (Constituency)Customer (Constituency)– Financial (efficiency)Financial (efficiency)– Learning organizationLearning organization– Internal Processes (effectiveness)Internal Processes (effectiveness)


Mission and Core ValuesMission and Core Values

Vision

Strategy

Citizen InternalProcesses

Civil Serv.Learning

Objectives

Financial Citizen InternalProcesses

Civil Serv.Learning

Measures

Our desired future

Differentiating activities

What we must do well in order to implementour strategy.

How strategic successis measured and tracked.

Initiatives

Financial

Strategy definition and Strategy definition and executionexecution


Balanced Progress Balanced Progress MeasurementMeasurement

MissionMission

Goals & ObjectivesGoals & ObjectivesA- goal 1A- goal 1B- goal 2B- goal 2C- goal 3C- goal 3

IndicatorsIndicatorsAA

IndicatorsIndicatorsBB

IndicatorsIndicatorsCC

measurementmeasurement

Citizen perspective

Learn & Growthperspective

Financial perspective

Internal process perspective


Move from the Move from the stakeholders stakeholders perspectiveperspective G2CG2C G2BG2B G2EG2E G2GG2G e.g. G2Ce.g. G2C

– InclusionInclusion AccessAccess 10 steps scale to achieve 10 steps scale to achieve

full accessfull access OrganizationOrganization LegalLegal ServicesServices willingnesswillingness


G2C inclusion progress G2C inclusion progress radarradar

90908080707060605050404030302020101000ACCESSACCESS

eServiceseServices

eLearningeLearning

eInfoeInfo

eConsultatioeConsultationn

ICT InfrastructureICT Infrastructure

LegalLegal


Suggestions & Suggestions & RecommendationsRecommendations Establish a work group to develop the Establish a work group to develop the

balanced progress indicators and balanced progress indicators and agree with the stakeholders on the agree with the stakeholders on the measures and mechanisms of measures and mechanisms of deployment and reporting.deployment and reporting.

Encourage the creation of national Encourage the creation of national Forums network that will be Forums network that will be responsible of measuring and responsible of measuring and reporting the progress.reporting the progress.

Intercan Development Company LTD.Intercan Development Company LTD.

Thank youThank you

e-Government Readinesse-Government ReadinessEGM on ICT Indicators in Education & e-EGM on ICT Indicators in Education & e-

GovernmentGovernment13-15 February 200713-15 February 2007

Cairo, EgyptCairo, Egypt

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