ICT based Services at Upcoming InterContinental Dhaka

Bangladesh Services Limited (BSL) is a Public Limited company and has been engaged in the hospitality business since its inception. BSL has been playing a major role in the hospitality industry by providing the customers with five-star hotel businesses. In order to provide the guests with enhanced contemporary world-class services, BSL is implementing an extensive renovation of its hotel including up gradation of total IT infrastructure (Hi-speed internet access, total automation of business process, Reservation of rooms, restaurants & venue by online and Mobile Apps), Anywhere Check-in, Check-out) which will start operation as “InterContinental Dhaka” after completion of the renovation. It is expected that InterContinental Dhaka will be able to make a significant contribution to the hospitality industry in Bangladesh.(For more information please visit www.bsl.gov.bd)

InterContinental Hotels Group (IHG)

InterContinental Hotels Group (IHG) informally InterContinental Hotels or IHG, is a British multinational hotels company headquartered in Denham, United Kingdom. IHG is one of the world’s leading hotels Group of companies with more than 350,000 people working across almost 100 countries to deliver Great Hotels Guests Love. IHG has over 785,544 rooms and 5,272 hotels spreading all over the world. InterContinental Hotels Group (IHG) develops their brands to respond to guests' needs. Every time you stay in one of IHG branded hotels anywhere around the world, you’re the part of InterContinental Hotels Group (IHG) extended family.

InterContinental is one of the most prestigious and prominent brand names among all of the brands of InterContinental Hotel Group (IHG). As the world’s first international luxury travel hotel brand InterContinental is pioneering new international destinations for decades. Each of InterContinental hotels is a destination in its own right with a distinctive style and ambience, from

historic buildings to city landmarks and immersive resorts in every corner of the globe. Only InterContinental has 190 opened Hotels with 65,054 opened rooms. InterContinental believes that international travel should always be alluring. InterContinental is dedicated to those who appreciate and enjoy The InterContinental Life.

Upcoming InterContinental Dhaka- fully digitalizedGuest Room

Guests will experience high speed internet access through latest Wi-Fi Technologies with secured authentication process.

Guests will also be able to access high speed wired internet connectivity if they require.

Guest will be able to enjoy his /her favorite & demanded videos, movies, audios from our digital archive.

Guests will able to view billing information, booking transport & fix room temperature by using Interactive Customer Enterprise Device (ICED).

Online booking for spa through ICED (Interactive Customer Enterprise Device) from guest room.

Hot keys, roaming, smart handsets facilities will be available inside the room. Guest can get the experience of pre-booking facilities using IHG application to

book the table from his/her room. Guests will be able to get the facilities of Hot keys, roaming, smart handsets

facilities from their rooms.

Ruposhi Bangla Grand Ballroom All the running & upcoming event will be displayed on the display screen. Anyone can find their desired event venues easily. All meeting actions/activities (Audio & video) will be recorded by integrated

audio visual system for guest requirement. No paper and pen require for guests signature authentication. Guest will be

able to authenticate his/her signature through digital device. Guest can make video/audio and teleconference by using latest digital

technologies. High speed internet access facility through wireless access.

Elements - All Day Dining The IHG application will makes it easier than ever to book and manage your stays

while exploring all of your favorite IHG brands. Guest can experience pre-booking facilities using IHG application to book the

table from his/her room. No need to purchase any additional device. Guests will be able to access the apps

with his/her own device (iphone / ipad / android / smart phone that support web browsing.

All restaurants and dining halls will be covered under high speed Wi-Fi internet access coverage.

Guest can order different test of favorite food by using E-Menu card from their application enable devices.

Concierge Lounge Web application that will give guests instant access to services like guest

folio balance, current exchange rate & shuttle bus / transport information. No need to purchase any additional device. Guests will be able to access the

application through his/her personal device (iphone / ipad / android / smart phone that support web browsing.

The application will be pre-booking facilities for guests. Historical places, famous tourist area information will be included in the apps

that guest can easily browse. High speed internet access facility through wireless access.

Aqua Deck Online booking for spa by using ICED (Interactive Customer Enterprise

Device) where guest can view billing information, booking transport etc. No need to purchase any additional device. Guests will be able to access the apps

with his/her own device (iphone / ipad / android / smart phone that support web browsing.

Aqua deck will be covered under high speed Wi-Fi internet access coverage. Pool Bar & Restaurant in the open sky with the shimmer of the pool.

Any Where check in through IC Mobile ApplicationAnywhere Check-in will allow our guests to have an enhanced and efficient arrival experience, and a peace of mind knowing that they can request the arrival time, and receive real-time notifications on the status of their guest room.

Benefits of Anywhere Check-in: Establish pre-arrival conversation with guests Provide assurance to guests that the hotel is going to be ready for their

arrival. Improved and efficient arrival experience Reduced waiting lines at front desk Support future mobile enhancements

Anywhere check out through IC Mobile Application

Concierge System through IC Mobile Application:

Web application that will give guests instant access to services like guest folio balance, current exchange rate & shuttle bus / transport information.

No need to purchase any additional device. Guests will access the apps with his/her personal device (iPhone / ipad / android / smart phone that support web browsing.

The application will be pre-booking facilities for guests. Historical places, famous tourist area information will be included in the apps that

guest can easily browse.

Anywhere Check-Out: Now you can check out right from your mobile device. Anywhere Check-Out: Now you can check

out right from your mobile device.

Restaurant Table Booking through IC Mobile Application The IHG app will makes it easier than ever to book and manage your stays

while exploring all of your favorite IHG brands

Place order through E-Menu Card Mobile application All restaurants and dining halls will be covered by Wi-Fi internet Guest can order different test of favorite food by using E-Menu card

Digital Display Screen for running and upcoming event display

All running & upcoming event display on the display screen. Anyone can find desired event venues easily.

Integrated Audio Visual System using latest technology

All meeting actions/activities (Audio & video) will be recorded by integrated audio visual system for guest requirement.

Digital Signature to authenticate invitee signature Guests can authenticate his/her signature through digital device.

Video Conferencing using latest technology

Guest can make video/audio and teleconference by using latest digital technologies.

Interactive Customer Enterprise Device (ICED)

Guest will able to view billing information, booking transport & fix room temperature by using ICED.

Online booking for spa by ICED (Interactive Customer Enterprise Device)

Video on Demand Guests can enjoy their favorite or demanded videos, movies, audios from our

digital archive

IP Phone Facilities

Guests will get the facilities of Hot keys, roaming, smart handsets facilities from their rooms

High Speed Internet Access

Guests will experience high speed internet access through latest Wi-Fi Technologies with secure authentication process

Lounge Gateway Web Portal Device

International Loyalty Card online Program through Lounge Gateway Web Portal Device using Wi-Fi Dongle (taking electronic & online sales by bank card swipe) for accessing Balaka Executive Lounge by frequent flyers and elite members.