International College of Management Sydney Pty Ltd

Job Description

Position Title Resident Advocate Reports to Residential Experience Manager (REM) Key Relationships Residential Experience Department (Resident Leaders, Residential Experience Assistant, Senior RL), Student Services

Department (Dean of Students, Student Experience and Engagement), Operation Department (Operations Manager, Manager on Duty), Wellness Team (ALC, Wellness Manager, Counsellor)

Position Summary To live on campus to provide assistance and support to the Resident Leaders (RLs) with the running of the campus

activities (“usuals” and or “events”) while building experience towards the RL role. To cover RL on call shifts when required. Being available and known with peak need periods for on campus residents (including out of business hours events and weekends). To provide a project development within the “Mind, Body and Soul” program.

Essential criteria Understanding of the ICMS community

Good written and verbal communication skills Self-presentation – understanding of the workplace conduct and acting as a role model in the community Can do attitude and willing to learn Interested in self developing

Accountability Expected Outcomes Practical Example ( not limited to) Formal KRA’s Key duties / responsibility Conduct Display conduct and behaviour which is ‘above the line’

and in accordance with the organisation culture. Demonstrate the Role Model behaviour for the whole residential experience community at ICMS

Culture Demonstrate a high level of customer service ethic to all stakeholders including key relationships, the broader ICMS student and staff community as well as local community To inspire, respect, lead, support and empower all residents.

Advocate for change

Create, with the Resident Leader Team, a residential community atmosphere in a frame of “Mind, Soul and Body program” aimed at the Underage cohort to deliver an outstanding residential experience.

-Involvement with the execution of underage events together with the REAssitant -Mind = wellness -Soul= entertainment -Body= sport

Support the RL Team during peak time and on call night time

Along with the RL Team, assist with ensuring a safe and secure environment for all residents. Liaise with the operations and maintenance if need. Assist the Resident Leaders to administer and monitor the residential floors.

-Provide weekly floors reports to the RL -Raise issues/concerns about the floor to the RL

Ready to replace an RL should it be required

Being able to take on RL duties or replace an RL completely if required. Attend all necessary trainings and workshops to progress to the Resident Leader role.

Contribution Attend ICMS functions in the volunteer’s capacity as Resident Advocate.

The volunteer must be available to attend: - Enrolment day - Oweek - Graduation - Open Days - Information Evenings.

Benefits of the role

Ø Confirmed room on campus o Option of single/shared o Period from Training week to w13

Ø Free accommodation for Training week and OWeek

o RAs to pay from w1 to 13

Ø Pre-orientation and mid-trimester training and development o 1st Aid, Critical response, Leadership, Wellness, Operations, WHS

Ø Ongoing personal and professional development and growth through formal and informal training opportunities

Ø Building a strong skill set in leadership, team work, and community engagement to further progress within the Residential

Experience Team

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