2-3 NOVEMBER 2016, UNIVERSITAS SEBELAS MARET, fNDONESIA
THE IMPACTS OF INFORMATION TECHNOLOGY ·ON SOCIAL AND POLITICAL DYNAMICS
INTERNATIONAL CONFERENCE
ON SOCIAL AND POLITICAL SCIENCES
PROCEEDING
,o
6
CLUSTER 6: IT Public Management and Development The Rise of Cyber Diplomacy ASEAN's Perspective in Cyber Security Fauzia Gustarina Cempaka Timur 184
Nur Laila, Meilani, ukarno, and Musadad 156 Process Of Transaction Activity Between Citizen and Government Through E-Govemment In Pemprov Jawa Baral Lukiati Komala Erdinaya, Priyo Subekti, and Poppy Oktaviani 162 JCT and Pseudo-E-Governance Trap (A Case Study of "SMS Pandan" and "ULAS" in Surakarta City) Rutiana Dwi Wahyunengseh and Andwijoko Mulyanto 166 The Challenge to the Innovation of Complain Mechanism from Mobile to IT-Based Complain Mechanism Tiyas Nur Haryani, Okki Chandra Ambarwati, Novira Kusumastuti, and Annisa Ary Nurwijayanti 172 Social Media in Political Marketing: A Study on TemanAhok Sigit Pranawa and Rahesli Hurnsona 178
Indonesia
CLUSTER 5: 1T Diplomacy and Governance E-Government Service Quality in the Goods and Services Procurement m Riau Province,
CLUSTER 4: IT Gender and Globalization The Effectiveness and Perception of ICT Program Implementation on Enhancing Maternal and Newborn Survival among Pregnant Women in Socially Diverse Society Sofiah, Sri Kusumo Habsari, and Sumardiyono 123 The Access of Village Housewives on Information Tchnology in Utilizing Family Medicinal Plants (A Study at Leuwigoong, Garut Regency, West Java) Evi Novianti, Rully Khairul Anwar, and Susi Perbawasari 130 ''Face Work" on Social Media (Implementing the Theory of Face Work in The Context of Women's Personal Conflict on Social Media) Hap ari D. ulistyani 135 Media Cyber Analysi : How to Read Cyber Bullying Messages among Children Prahastiwi Utari and Tanli Hermawati 140 The Importance of Social Media Literacy for Students in the Age of Globalization Septyanto Galan Prakoso, Monika Sri Yuliarti and Likha arl Anggrcni 145 Globalization and Modernity, Anthony Giddens: Revocation of Space and Time Between Broadcaster BPRS ERA FM UNJ to Edufren Dewi Soleha 151
CLUSTER 3: IT Social Change and Social Cultural The Study of Self Concept, Healthy Hygienic Behavior and The Importance of Health Promotion Through Internet (A Case Study in North Jakarta) Imam Nuraryo and Deavvy M.R.Y. Johassan 96 Social Media and Moral Movement: Criticism on Theory of Jurgen HABERNAS Communication Actions Ari Sulistyanto and Syaifuddin 101 Internet Addiction, Lifestyle Or Mental Disorder? A Phenomenology Study of Social Media Addicts in Indonesia Nuning Kurnia ih 106 Information Technology for Children-Friendly City Through Corporate Social Responsibility (CSR) PT. Telkom and XL Eva Agustinawati, Diffah Hanim, and lnsiwi Febriary Setiasih 112 The Impact of Contemporary Information Technology Application Progress on the Families Values Transformation Bagus Haryono 118
162
Pemprov Jawa Barat has conducted good e-Government activity by achieving PeGI awards. In reality, there is a problem with the implementation of transaction activity between citizen and government.
Pernprov Jawa Barat in charge of giving information to public and public services carries out development by using e-Governrnent activity. This e-Government activity is also conducted because the presence of policy issued about public information disclosure. E-Government is a technique of providing government information delivered through internet-based media. The seriousness of Pemprov Jawa Barat in conducting e-Governrnent activity has been proven by their ownership of e- Governmenl Roadmap since 2005 and their winning in the event of Petneringkatan E-Government Indonesia (PeGJ) (Indonesian E-Government Grading). Pemprov Jawa Barat achieved the l " PeGI awards in 2011-2013 and became the runner-up in 2014-2015. Achieving these awards Pemprov Jawa proves that thee-Government activities have been good in Indonesia.
1. Background Today Indonesian society uses internet as an information fulfillment medium. Now, information can be easily obtained through internet-based media due to the characteristic of internet media giving people the information easily and fast. The reality that citizen using internet as an information fulfillment medium is a good opportunity to corporate and government, including Pemprov Jawa Barat
Abstract. This research was conducted to find the process of transaction activity between citizen and government through e-Governrnent in West Java Provincial Government (thereafter called Pemprov Jawa Barat). This transaction activity is a two-way communication interaction process to give information and public services better in Pemprov Jawa Barat. This research was conducted using descriptive research method, and qualitative data collection. This research showed that transaction activity process had been implemented in Pemprov Jawa Barat. This transaction activity was conducted through giving government information and responding lo by replying questions and complaints through the website and social media. If some OPD of Pemprov Jawa Barat have SOP more than just interaction through answering questions and complaints, they will make and use another application more than just website and social media. The response to this activity is positive, as indicated with the increasing number of interaction activities between citizen and government after Pemprov Jabar using e-Government to give public services. Pemprov Jawa Barat was recommended to increase the number and to provide more human resource training to improve the quality of transaction activity. Keywords: e-Government, government, public services, Transaction activity, two-way communication
Corresponding Author: Lukiati Komala Erdinaya, Priyo Subekti, and Poppy Oktaviani; Department of Public Relations, Padjadjaran University, Bandung, Indonesia. & [email protected]
Lukiati Komala Erdinaya1, Priyo Subekti', and Poppy Oktaviani' 'Department of Public Relations, Padjadjaran University, Bandung, Indonesia. &
The Process of Transaction Activity Between Citizen and Government Through e-Government in West Java Provincial Government
