International Crowd Management ConferenceInternational Crowd Management Conference

Boot Camp, Chicago 2007Boot Camp, Chicago 2007

Larry B. Perkins, CFE, CPP, CMPAssistant General Manager

RBC Center

Raleigh, North Carolina

25th Anniversary 10th Anniversary

(My roots) Evolution

Who Concert 1979 Sept. 11, 2001 Hurricane Katrina, 2005 London Bombing Plot,

2007 Facility Design and

Location Trends Transient Fans and

Sports Teams

ICMC In Review

IAAM Response ICMC SSTF AVSS Crowd Assembly

Facilitator Best Practices Mega Shelter Best

Practices (Red Cross) CVMS PAFMS SES

Standard of Care My Staff’s

Presentations

Objective (Why are we here?) Assess the risks associated with

Sports & Entertainment in the area of Crowd Management.

Develop Plans to counteract those Risks

Why – To Protect life and Property We do this by

Greeting, directing and informing

How How?

Understand what is Crowd Management Shaping crowd behavior (TSEI) Review the components of crowd management Question and Discussion format

Crowd Manager (NFPA)

andCrowd Assembly

Facilitator (IAAM)

Crowd Manager & Crowd Manager Supervisor

1994 NFPA 1/250 Crowd Manager or

Crowd Manager Supervisor

Who shall receive appropriate training in crowd management techniques

Emphasis on Time, Space, Energy & Information

IAAM Foundation (1997)

Crowd Management Administrator

Professional expert staff who design & implement

Crowd Management Instructor

A crowd management professional trained under IAAM --endorsed curriculum

IAAM Foundation Grant & Task Force Crowd Assembly

Facilitator (CAF) Front Line event staff

Crowd Assembly Supervisor

During events CAF’s report to CAS’s

Categories of Personnel

Medical Host & Hostess Fire & Safety

Categories of Personnel Event Safety & Security Law Enforcement Guest Services Box Office Parking & Traffic Management Staff Concessions

IAAM Curriculum -- Nine Components

Assisting guests Implement

facility/event policies Risk management Crowd dynamics

management Knowledge of events

and facilities

Conflict Identification & Mitigation

Training Perform

Communications Functions

Major Emergency Response

Crowd management is a component of a Risk Management Plan (see p7). It primarily focuses on maintaining a desired event environment. Though the analyzation of known variables and identification of unknown variables, we can then develop disciplines to counteract unwanted variables and minimize crowd-related risks.

Crowd management employs techniques in advance of the event; e.g. hiring, training, analyzing and planning. During events, it is the process of maintaining established disciplines while executing, communicating and supervising the plan. After the event, accessing the plan applied and making adjustments where needed is the objective.

Effective Crowd Management

Variables

Front Stage Photo

Fence Gate Opening

Safety Hazards and Change of Direction

Trees Next to Fence

Walk Bridge

When Things Go Wrong!

Chicago E2 Nightclub Feb 17 2003

and

Station Nightclub, Rhode Island, Feb 22,

2003

Assessment Time Space Energy Information

Physical Space Eval.

Bomb threats

Day of Event Cancellation

Physical Assemblage Eval.

Moshing

Snowballs from Hell!

Eight Point Crowd Management & Event

Planning Module™

Eight Point CM & Event Planning Model

Investigation Data collection

Analyzing (Data collected and

identify variables) Plan

A written plan that list goals and objectives

Communication Meetings, briefings

through various forms

Execution Putting the plan in motion

Supervising the Plan The role of each

manager/supervisor in the plan

Crisis Management Program Should something happen

what’s the plan? Assessing the Plan

Debriefings, walk-through facility, review incident reports, corrective action

Four Dangerous Times for Injuries

and Death

During Moving Crowds Ingress Egress Celebration Protest

Understanding Crowd Dynamics To have a Good Time, to enjoy themselves, to

relax or get energized, to seek out adventure, to interact, to concur and to not have to worry about the hassles of work or home.

Crowds Grow or Descend from a few people to thousands, in a matter of minutes.

Crowding, stampeding, trampling, suffocation, with no avenue of escape, is the number one cause of multiple injuries and deaths by human hands at events.

High Energy/Surge

Ingress/High Energy

Ingress/Surge

Ingress/Protest/Surge

Pearl Jam, June 30, 2000, 9 deaths, 25 injured, Roskilde Festival, Denmark

Sheffield Stadium April 15, 1989 95 deaths

Who Concert December 5, 1979 12 deaths, Cincinnati, Ohio

City College of New York, 8 deaths, December 27, 1991

When Death Knocks…

Topics Need to Know,Nice to Know orN/A

PrioritizeNo. 1-?

DateRequired

Task ForceOr personAssigned

Crowd Management - Action Plan 72 Hours Develop a Game…

Survive By Choice, not by Chance IAAM CVMS (Members) My Books www.Lulu.com/CrowdSafety

Crowd Safety and Survival Day of Event Cancellation Procedures Eight Point Event Planning Model Crowd Safety Tips

Thank you!

Thank you!

Thank you!

Thank you!

Thank you!Thank you!

Thank you!

SEATING

Aisle

Second Mosh Section, Festival or Reserved Seating Section

In\Out

Arena MoshingDiagram

Clear Zone & Stage Barricade

In\Out

Crowd Density Zones

CLEAR

ZONE

7 Sq. ft

1.5 Sq. ft

15 Sq. ft

EGRESS&ACCESS

EGRES

S& ACCESS

CLEAR

ZONE

CLEAR ZONE

ACCESS AISLE

STAGE

Out Out

Not to scale – One design of many

Flow

Flow

?

Alt.

?

Alt.

? A l t . E x I T S ?

?Alt.ExITS?

SEATING

?Alt.ExITS?

? A l t . E x I T S ?