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Prepared by:Johanifah Gamama
International Quality
Standards
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International Quality Standards
ISO 9000 ISO 14000
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ISO 9000
Set of quality
standard
ISOGreek word for
equal or uniform.
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Requirement to become ISO 9000 certified
9-18 months process
that involves:
Documenting
quality
procedures
On-site
assessment
Ongoing series
of audits of
their products
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ISO 14000
Environmental management
standard
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Five core element of ISO 14000
Environmental
management
Auditing
Performance
evaluation
Labeling
Life-cycle
assessment
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A quality emphasis that
encompasses the entire
organization, from supplier tocostumer
Total Quality management
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Continuous improvement
Employee empowerment
Bench marking
Just in Time
Taguchi concepts
Knowledge of TQM tools
Concept foreffectiveTQM
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Continuous
improvement
Every aspect of an operationcan be improved.
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Put everybody in the company
to work on the transformation.
Create consistency of purpose
Lead to promote change
Build quality into product
Institute a vigorous program of
education an self-improvement
Demings 14 points for implementing Quality
improvement
Remove barrier to pride in work
Support, help, and improve
Stop haranguing workers
Break down barriers bet.
Department.
Drive fear
Emphasize leadership
Start training
Continuously improve
product, quality, and service.
Build long-term
relationships based on
performance instead of basis
price
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PDCA (Plan-Do-Check-Act)
Walter Shewhart
Developed by
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Japanese word for on-going process of incrementalimprovement.
TQM program with extremely high processcapacity (99.9997% accuracy)
Kaizen
Six Sigma
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Involving employees in every step of theproduction process.
a group of employee who meet regularly to solvework-related problem.
Employee empowerment
Quality circle
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Moving responsibility for both manager
and staffs
Build high-morale organization
Building communication network
that includes employees
Develop open, supportive supervisor
Create formal organization structures as
team and quality circle
Technique forbuilding up
Employeeempowerment