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BoR (13) 125 30 September 2013 International Roaming BEREC Benchmark Data Report July 2012 – March 2013
BoR (13) 125
30 September 2013
International Roaming BEREC Benchmark Data Report
July 2012 – March 2013
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Contents
Executive summary ............................................................................................................ 2 Introduction ......................................................................................................................... 3 Methodology for data collection ........................................................................................ 5 Main Findings ...................................................................................................................... 6 Charts .................................................................................................................................. 9
Voice roaming services................................................................................................. 10
Retail prices ........................................................................................................................ 10 Surcharge for roaming voice calls made ............................................................................. 19 Wholesale prices ................................................................................................................. 23 Surcharge for wholesale voice calls .................................................................................... 28 Percentage of calls made/received ..................................................................................... 32 Volumes of retail roaming voice calls .................................................................................. 35 Retail and wholesale prices - outside EEA .......................................................................... 42
SMS roaming Services .................................................................................................. 50
Retail prices ........................................................................................................................ 50 Wholesale prices ................................................................................................................. 55 Percentage of SMS messages ............................................................................................ 57 Volumes of retail roaming SMS ........................................................................................... 61
DATA roaming services ................................................................................................ 65
Retail prices ........................................................................................................................ 65 Wholesale prices ................................................................................................................. 70 Percentage of Data service ................................................................................................. 72 Volumes of retail Data services ........................................................................................... 74
List of respondents ........................................................................................................... 78
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Executive summary
This BEREC Benchmark Report on International Roaming (the “Report”) presents the results of the eleventh round of data collection on European international roaming services undertaken by the Body of European Regulators for Electronic Communications (BEREC). The Report covers the period 1 July 2012 – 31 March 2013, i.e. quarters 3 & 4 2012 and quarter 1 2013. The Report also includes data from previous rounds of data collection conducted by BEREC and its predecessor, the European Regulators Group (ERG), to provide context for the current figures. The earliest data is from quarter 2nd 2007, when regulation was about to enter into force.
The applicable regulatory framework for this data collection is the Roaming Regulation (EU) No 531/2012 (Third Roaming Regulation) applied in the EU (European Union) and the EEA EFTA countries1, with requirements for retail and wholesale (inbound and outbound) regulated tariffs for voice, SMS and data roaming. In addition, Switzerland contributed to the data collections, although the 2007, 2009 and 2012 Roaming Regulation is not applicable there2.
BEREC is required to regularly collect data from national regulatory authorities on the development of retail and wholesale charges for voice, SMS and data roaming services and to notify those data to the Commission under the Roaming Regulation – Article 19 paragraph 4.
BEREC believes that the information collected in existing and subsequent reports provides a sound basis for any decisions regarding future regulation. In addition, BEREC considers it important to collect and publish a wider range of information in order to give a better picture of the effect of the EU Roaming Regulations and to present the state of evolution of roaming services.
While the monitoring obligations are addressed to individual NRAs, BEREC considers that it can add value by pursuing the following objectives: Simplifying the process, not only for NRAs as BEREC acts as a central point for the data collection, but also for the Commission, as the data is received from a single source and, following data processing, checking it for inconsistencies; Coordinating the actions of individual NRAs, as the data collection exercise uses a single and commonly agreed data collection model, and the process is synchronised and based on the same collection periods. BEREC consults the market players and the Commission before finalising the data collection templates; As far as possible, providing a common response to the different questions posed during the collection process by operators and NRAs, as BEREC serves as the forum where these questions are commonly debated and addressed.
1 For the purposes of this Report, ‘EEA EFTA’ (European Economic Area, European Free Trade Association) refers to Liechtenstein, Norway and Iceland. 2 Figures from Switzerland are excluded from both “EEA” and “EEA EFTA” averages.
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Introduction
The European Regulators Group (ERG) worked on the long-standing issue of high prices for international roaming services. Following its creation in January 2010, the Body of European Regulators in Electronic Communications (BEREC) has taken over responsibility for this work from ERG.
The 2007 Regulation
In 2005, ERG undertook a study of international roaming that concluded that the EC Regulatory Framework did not provide the necessary tool-kit for NRAs to tackle the problems identified. ERG wrote to the Commission in December 2005 highlighting its concerns.
After significant debate, the first Regulation on international roaming services was published on 29 June 2007. The primary provisions capped wholesale and retail charges voice calls for the Eurotariff and set a number of transparency provisions to help to ensure that consumers were well informed. The provisions of the Regulation entered into force at different times, with retail and transparency provisions taking full effect by the end of September 2007 and wholesale provisions calculated annually from the end of August 20073.
The 2009 amended Regulation
On 7 May 2008, the Commission launched a public consultation on the functioning of the 2007 Regulation. ERG’s views expressed in response to the consultation were substantially reflected in the Commission’s legislative proposals,4 published on 23 September 2008, to extend the 2007 Regulation in duration and scope.
On 22 April 2009, the European Parliament adopted Regulation (EC) No 544/2009 at first reading, with a view to amending Regulation (EC) No 717/2007. Subsequently, on 8 June 2009 the Council of EU Telecoms Ministers formally adopted the new EU roaming rules approved by the European Parliament. The definitive text of Regulation (EC) No 544/2009 was published in the Official Journal of the European Union on 29 June 20095,6.
In particular, the Regulation introduced the following measures related to price control, applicable from 1 July 2009 to 30 June 2012:
• an extension of wholesale and retail price regulation for voice, with a yearly decrease in the level of the caps;
• price regulation of SMS roaming services at both the wholesale and retail levels;
• price regulation of data roaming services at the wholesale level.
And from July 2010 to June 2012:
• retail transparency measures to protect consumers from “bill shock” when data roaming
3 In Norway and Iceland the 2007 Regulation was in force from the end of 2007 to quarter 2 2010 4http://ec.europa.eu/information_society/activities/roaming/docs/regulation/reg_en.pdf 5http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:167:0012:0023:EN:PDF 6From quarter 3 2009 to quarter 1 2010, Regulation 544/2009 applied in the EU while the first Roaming Regulation (EC) No 717/2007 remained in force in Norway, Iceland and Liechtenstein, with slightly higher voice caps, no SMS caps and no wholesale data cap.
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The 2012 amended Regulation
On 29 June 2010, the Commission published an interim Report7 on the functioning of the 2009 Regulation. The Commission’s Digital Agenda for Europe8 also included a target for roaming, where ‘the difference between roaming and national tariffs should approach zero by 2015’.
In accordance with the 2009 Regulation, BEREC provided advice to the Commission on the functioning of the Regulation and future regulatory options in its December 2010 Report9, supplemented by its February 2011 response to the Commission’s public consultation10.
The Commission then published a full review of the functioning of the Regulation and legislative proposals for a new Regulation in July 201111.
On 30 May 2012 the Council of the European Union (EU) approved the International Roaming Regulation III12, which entered into force on 1 July 201213.
The Regulation introduced the following measures, applicable from 1 July 2012:
• an extension of wholesale and retail price regulation for voice, SMS with a yearly decrease in the level of the caps to be in force until July 2022 for wholesale services and until July 2017 for the eurotariffs;
• price regulation of data roaming services at the retail level to be in force until July 2017;
• the obligation for MNOs to meet all reasonable requests for wholesale roaming access, which comprises direct wholesale roaming access and wholesale roaming resale access under the rules set out in the Roaming Regulation.
The regulation does also include provisions on the separate sale of roaming services that will enter into force on 1 July, 2014.
7http://ec.europa.eu/information_society/activities/roaming/docs/interim_report2010.pdf 8http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0245:FIN:EN:PDF 9http://erg.eu.int/doc/berec/bor_10_58.pdf 10http://ec.europa.eu/information_society/activities/roaming/docs/cons11/Berec.pdf 11http://ec.europa.eu/information_society/activities/roaming/index_en.htm 12 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2012:172:0010:0035:EN:PDF 13 With regard to the EEA EFTA countries, it must be noted that the Roaming Regulation applies in these countries as from 7 December (Norway and Liechtenstein) and 21 December (Iceland) 2012.
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Methodology for data collection
ERG first consulted on a draft version of its data questionnaire during September 2007. Following comments received, ERG amended the data questionnaire sent to providers, with an accompanying Explanatory Memorandum, in October 2007.
In order to verify operators’ compliance with the new III Roaming Regulation, BEREC prepared the new questionnaire. NRAs and the Commission have been informally consulted on subsequent revisions of the template.
The information gathered for this Report covers both retail and wholesale prices and volumes for voice, SMS and data roaming services. Each NRA aggregated individual provider data to provide a national aggregate to BEREC. Therefore, only national aggregated data appears in this Report. Over 137 providers of international roaming services provided information for this Report. These include virtually all of the mobile network operators in the EU, as well as a significant number of MVNOs that provide EU roaming services. BEREC estimates that this covers around 95% of EU consumers using international roaming services today. There is a limited number of operators that have some problems supplying reasonable quality data. This is not at all unusual for a comprehensive data collection of this type. In most cases the NRA was able to work with the company to resolve or alleviate the problem. In other cases, where system upgrades will be necessary to comply with the new format of the data collection, the company was asked to provide the best possible estimate currently available and to complete upgrades in time to provide high quality data in future.
The prices for the Eurotariff may exceed the price caps due to the 30 second minimum initial charging interval and in some cases non-regulated calls have been included due to problems with reporting.
At the wholesale level, operators often receive discounts based on variables like volume of traffic, calculated at the end of a 12-month period. When providing data for these Reports, operators may estimate the effect of such discounts on data for each quarter. Because the actual discount may vary from the estimate, there may be an apparently ‘anomalous’ result for the quarter when the discount is actually applied. This should be kept in mind when comparing wholesale figures for different quarters in the same year.
A further issue that may cause an apparent change in price between quarters is that in a few cases the number of operators changed. This can cause strong volume changes.
When wholesale prices are above the price caps, in most cases the reason is that the average price is to be annual and not per quarter, and in such cases some quarters compensate for other quarters. Another reason may also be inaccuracies in reporting for the data collection itself.
For ease of comparison, the Euro is used throughout this Report. Within the EU, currency fluctuations between the Euro and other national currencies are likely to have affected the average prices reported for EEA countries outside the Euro zone.
In case of EEA countries, the Roaming Regulation applies in these countries as from 7 December (Norway and Liechtenstein) and 21 December (Iceland) 2012.
For the first time the Report includes data from Liechtenstein and historical data are not available.
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Main Findings
The information gathered by BEREC continues to suggest a good level of compliance with the Roaming Regulation in all EU Member States. At the retail level, all consumers have access to a Eurotariff and a Euro-SMS tariff. At the wholesale level, the voice, SMS and data roaming charges set between operators are in line with the declining regulated average caps. In previous collection 2 countries reported average prices that were slightly above the regulated cap. In this collection more countries have reported average prices slightly above the price caps. The reasons of most cases are explained in the Methodology Chapter.
NRAs are monitoring compliance with the provisions of the Regulation to gather further information on the possible reasons for this reported price. BEREC will keep monitoring this issue closely. During the data collection period, the applicable caps were:
Service and Price Cap - Retail level (ex VAT) Q3 2012
- Q1 2013
Eurotariff voice (making call) (€c/minute) 29 Eurotariff voice (receiving call) €c/minute) 8
Euro-SMS sent (€c/SMS) 9 Euro-SMS received (€c/SMS) 0
Data transfer 70
Service and Price Cap - wholesale level, inbound (ex VAT)
Q3 2012 -
Q1 2013 Wholesale voice (€c/minute) 14 Wholesale SMS (€c/SMS) 3 Wholesale data (€c/MB) 25
Evolution of prices In general, average Eurotariff retail voice roaming rates (see Figures 1 - 3) remained fairly close to the regulated caps in most EU Member States during the data collection period. For calls made, the EU average Eurotariff was €0.265 in Q3 2012, €0.259 for Q4 2012 and 0.253 in Q1 2013 compared to a cap of €0.29 (i.e. on average 3 cents less than the cap). In Q3,Q4 2012 and Q1 2013, the EU average unregulated voice tariff for calls made (Figures 1 - 3) was lower than during the equivalent period of 2011/2012 (€0.330, €0.320, €0.310 compared to €0.378, €0.366 and €0.366 in Q3/Q4 2011 and Q1 2012).
For calls received, the EU average Eurotariff rate was nearer the cap at €0.072 during Q3 2012, €0.071 in Q4 2012 and €0.070 in Q1 2013, compared to a cap of €0.08. For calls received, unregulated prices were lower in Q4 2012 and Q1 2013 than in Q4 2011 and Q1 2012 (€0.142 and €0.132 compared to €0.145 and €0.140 in the same periods). In Q3 2012
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unregulated prices for calls received were higher than in Q3 2011 (€0.132 compared to €0.113).
As can be seen in Figure 4 and 8, the nature of the difference in the average EEA price for regulated and unregulated voice prices has changed over time. Since 2010 the tariffs for alternative tariffs have been higher than for Eurotariffs. The price for Eurotariffs has been steadily lowered, while the price of alternative tariffs has been more stable despite the changes on the roaming market.
Considering ‘Rest of World’ retail voice roaming calls (Figures 27 - 32), typical prices are significantly greater than for calls within EU countries. Comparing the same quarters of 2011 and 2012, while there is no consistent trend in average country prices for calls made or received, the average for all EU-based providers has decreased. There are no indications that operators have in general tended to raise the prices of unregulated ‘Rest of World’ roaming calls to make up for loss of revenue due to the regulated price caps.
Regarding the effects of standardisation of billing units for Eurotariff calls (Figures 9 - 11), the 2012 Regulation (the mechanism introduced in the amended 2009 Regulation) requires per second billing for Eurotariff calls made, with the possibility of charging for an initial minimum period of up to 30 seconds to cover the costs of setting up the call. This has led to a significant drop in the EU average surcharge for calls made, from around 26% in Q2 2009 to 5.58% in Q3 2012, 5.39% in Q4 2012 and 5.30% in Q1 2013.
The introduction of the Euro-SMS in the EU in accordance with the 2009 Regulation, obligation continued in the 2012 Regulation, has led to an EU average Euro-SMS price (Figures 34 - 36) of around €0.083 in Q3/Q4 2012 and in Q1 2013, compared to a regulated cap of €0.09. The EU average price for unregulated SMS is higher at around €0.15 (Q3 and Q4 2012 and Q1 2013). Before the 2009 Regulation, the EU average SMS price was around €0.27 - €0.24 (Q1 – Q2 2009).
At the wholesale level, the 2012 Regulation has led to a reduction in the average EU SMS price (Figures 38-40) to €0.030 in Q3 and Q4 2012 and 0.025 in Q1 2013. In comparison, the EU average price was €0.136 - €0.133 in Q1 – Q2 2009, before the 2009 Regulation came into force.
The 2012 Regulation introduced new retail price caps for data services (€0.70). This has led to a drop in retail prices (Figures 45 – 48). There is a significant difference between the prices for non-group retail data services in 2011 and data Eurotariff in 2012/Q1 2013: €1,583 in Q3 2012, €1.487 in Q4 2012 € and €1.379 in Q1 2012 comparing to €0.499, € 0.482 and €0.482 in the same quarters 2012/2013 for intra-group retail data services.
At the wholesale level, an average data cap of €0.25 applies in the EU in accordance with the 2012 Regulation. The EU average price for non-group wholesale data (Figure 49) has fallen to €0.069 per MB in Q1 2013, compared with an EU average of €1.20 in Q2 2009, just before the Regulation came into effect.
Evolution of volumes Regarding EU volumes on voice, SMS and data roaming services (Figures: 21 - 26, 42 – 44, 51 – 53), one particular issue stands out as being the significant difference between these services. While volumes for voice and SMS services remain almost at the same level (graphs show a slight increase in volumes for SMS and calls received, calls made stays at similar level since 2009), data services peaks each year (up to around 88,17% in Q1 2013
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compared to Q1 2012). This Benchmark Report identified the decrease in volumes in some countries just line in the previous 10th Benchmark Report. This might be caused by economic crisis and is most pronounced in some Mediterranean Countries (especially for calls made). Users of roaming services were more likely to use data services than others.
Evidence of market forces at work
For voice roaming services, average EEA prices are close to the regulated caps. This suggests that providers see little attraction in competing on Eurotariff rates, despite the fact that there is a significant margin between typical wholesale prices and retail caps.
BEREC notes in this benchmark exercise that the European average price paid per minute for voice calls under alternative tariffs was not, as would be expected, below the average price for the Eurotariff. These results were also reported in the previous Benchmark Reports. Moreover the gap widened, especially for incoming calls.
This is clearly illustrated in Figures 5-7. In almost half of the Member States, the national average price for incoming calls for alternative tariffs is significantly above the Eurotariff average price (a factor of 2 is typical for those Member States).
The Eurotariffs account for the majority of voice and SMS traffic. Nevertheless, there is a substantial minority of customers who use alternative tariffs. In the first quarter of 2013, 33% of calls made and 29% of calls received were based on non Eurotariffs. For text messages sent while roaming within EEA countries, unregulated non-Euro SMS tariffs accounted for 14% of the total volume.
There is significant difference in case of data roaming services. Only 60% of customers used data Eurotariffs while roaming in Q1 201314. Such difference may be caused by long term subscriptions for alternative roaming plans, especially from corporate customers intensively using data services.
14 It must be noted that not all countries provided data for prepaid or postpaid alternative tariffs and care should be taken when comparing percentages with voice and SMS services.
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Charts
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Voice roaming services
Retail prices
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* Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs. * EU alternative tariff average: excluding Cyprus
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Figure 1: Average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs*
Eurotariff Q3'12 Alternative tariffs Q3 '12 Price Cap
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* Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs. * EU alternative tariff average: excluding Cyprus
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Figure 2: Average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs*
Eurotariff Q4'12 Alternative tariffs Q4 '12 Price Cap
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* Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs. * EU alternative tariff average: excluding Cyprus
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Figure 3: Average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs*
Eurotariff Q1'13 Alternative tariffs Q1 '13 Price Cap
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Figure 4: EEA average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs
(EU only for Q2 2009 - Q1 2010)
Average price of voice calls - calls made Eurotariff - Calls Made Alternative tariffs - Calls Made Regulated Cap
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*The German average for alternative tariffs has been calculated based on actual minutes instead of billed minutes Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs. * EU alternative tariff average: excluding Cyprus
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Figure 5: Average retail price per minute for intra-EEA roaming voice calls received: Eurotariff and alternative tariffs*
Eurotariff Q3'12 Alternative tariffs Q3 '12 Price Cap
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*The German average for alternative tariffs has been calculated based on actual minutes instead of billed minutes Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs. * EU alternative tariff average: excluding Cyprus
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0.14
6
0.27
4
0.03
5
0.15
7
0.01
6 0.04
8
0.16
5
0.53
1
0.17
6
0.08
1
0.14
4
0.10
4
0.08
5
0.10
9 0.14
4
0.16
0
0.16
2
0.29
7
0.08
4 0.13
2
0.11
3
€ 0.00
€ 0.10
€ 0.20
€ 0.30
€ 0.40
€ 0.50
€ 0.60
Figure 6: Average retail price per minute for intra-EEA roaming voice calls received: Eurotariff and alternative tariffs*
Eurotariff Q4'12 Alternative tariffs Q4 '12 Price Cap
BoR (13) 125
17
*The German average for alternative tariffs has been calculated based on actual minutes instead of billed minutes Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs. * EU alternative tariff average: excluding Cyprus
0.04
4
0.06
9
0.07
6
0.08
0
0.07
8
0.05
7
0.04
1 0.07
9
0.07
7
0.07
0
0.08
1
0.07
6 0.10
3
0.02
1
0.07
9
0.04
8
0.03
2 0.06
9
0.07
9
0.07
6
0.07
6
0.06
3
0.07
6
0.07
9
0.08
0
0.07
7
0.07
1
0.07
5
0.07
2
0.07
4
0.07
0
0.06
4
0.16
6
0.15
3
0.22
1
0.22
9
0.20
4
0.10
2
0.15
9
0.18
0
0.14
4
0.26
0
0.03
6
0.15
1
0.01
5 0.05
0
0.16
1
0.56
2
0.17
5
0.08
0
0.15
7
0.10
9
0.08
5 0.11
0 0.14
1
0.16
0
0.16
2
0.29
5
0.08
7 0.13
2
0.11
5
€ 0.00
€ 0.10
€ 0.20
€ 0.30
€ 0.40
€ 0.50
€ 0.60
Figure 7: Average retail price per minute for intra-EEA roaming voice calls received: Eurotariff and alternative tariffs
Eurotariff Q1'13 Alternative tariffs Q1 '13 Price Cap
BoR (13) 125
18
0.35
3
0.31
5
0.22
1
0.21
7
0.22
3
0.21
8
0.20
3
0.19
9
0.20
1
0.17
0
0.16
5
0.16
3
0.16
5
0.13
8
0.13
5
0.13
2
0.13
0
0.10
0
0.09
8
0.09
6
0.09
5
0.07
2
0.07
1
0.07
0
0.21
0
0.19
9
0.18
3
0.18
3
0.16
5
0.16
0
0.15
1
0.15
1
0.14
8
0.15
0
0.15
6 0.17
8
0.16
6
0.15
0
0.15
5
0.11
3
0.14
5
0.14
0
0.14
3
0.14
2
0.13
2
0.13
2
€ 0.00
€ 0.05
€ 0.10
€ 0.15
€ 0.20
€ 0.25
€ 0.30
€ 0.35
€ 0.40
Q2 '07 Q3 '07 Q4 '07 Q1 '08 Q2''08
Q3 '08 Q4 '08 Q1 '09 Q2 '09 Q3 '09 Q4 '09 Q1 '10 Q2 '10 Q3 '10 Q4 '10 Q1 '11 Q2 '11 Q3 '11 Q4 '11 Q1'12 Q2 '12 Q3 '12 Q4 '12 Q1 '13
Figure 8: EEA average retail price per minute for intra-EEA retail roaming voice calls received:
Eurotariff and alternative tariffs (EU only for Q2 2009 - Q1 2010)
Average price of voice calls - calls received Eurotariff - Calls Received Alternative tariffs - Calls Received Regulated Cap
BoR (13) 125
19
Surcharge for roaming voice calls made
BoR (13) 125
20
7.43
%
4.44
%
6.02
%
3.20
%
2.51
%
6.15
%
3.00
%
2.54
%
6.03
%
6.54
%
6.43
%
5.19
%
5.49
%
11.5
9%
4.45
%
3.36
%
2.68
%
5.78
%
5.18
%
10.0
8%
4.51
%
7.35
%
6.88
%
6.29
%
5.75
%
5.43
%
1.88
%
7.70
%
6.76
%
5.58
%
5.47
%
0%
2%
4%
6%
8%
10%
12%
14%
Figure 9: Surcharge as a result of billed minutes for intra-EEA roaming voice calls made: Eurotariff
Calls made Q3 '10 Calls made Q3 '11 Calls made Q3 '12
BoR (13) 125
21
6.64
%
4.69
% 5.
60%
3.25
%
2.79
%
5.67
%
3.40
%
2.53
%
5.47
% 6.
54%
6.45
%
5.01
%
4.56
%
11.3
6%
4.26
%
3.53
%
6.78
%
2.55
%
5.64
%
3.84
%
8.05
%
4.28
%
7.64
%
7.23
%
7.54
%
5.50
%
5.25
%
1.87
%
7.15
%
6.17
%
5.39
%
5.21
%
0%
2%
4%
6%
8%
10%
12%
14%
Figure 10: Surcharge as a result of billed minutes for intra-EEA roaming voice calls made : Eurotariff
Calls made Q4 '10 Calls made Q4 '11 Calls made Q4 '12
BoR (13) 125
22
6.35
%
4.57
%
5.18
%
3.12
%
2.67
%
5.00
%
3.26
%
2.30
%
5.18
% 6.
55%
5.81
%
4.43
%
4.29
%
11.2
7%
4.54
%
3.25
%
6.65
%
2.93
%
5.43
%
4.90
%
7.85
%
4.48
%
8.00
%
8.04
%
7.25
%
4.67
%
5.12
%
1.75
%
7.06
%
6.63
%
5.30
%
5.14
%
0%
2%
4%
6%
8%
10%
12%
14%
16%
Figure 11: Surcharge as a result of billed minutes for intra-EEA roaming voice calls made: Eurotariff
Calls made Q1 '11 Calls made Q1 '12 Calls made Q1 '13
BoR (13) 125
23
Wholesale prices
BoR (13) 125
24
0.13
2
0.13
5
0.12
7 0.13
8
0.13
6
0.13
3
0.09
6
0.13
6
0.13
6
0.12
6
0.12
2
0.07
1
0.10
6
0.10
9
0.10
1
0.13
8
0.13
4
0.12
4 0.14
1
0.13
8
0.12
5 0.14
5
0.11
8 0.13
4
0.14
0
0.14
8
0.13
5
0.13
4
0.25
7
0.14
2
0.12
7
0.12
2
€ 0.00
€ 0.05
€ 0.10
€ 0.15
€ 0.20
€ 0.25
€ 0.30
Figure 12: Average wholesale price per minute for intra-EEU roaming voice calls: charges to non-group companies (wholesale roaming inbound)
Wholesale Q3 '10 Wholesale Q3 '11 Wholesale Q3 '12 Price Cap
BoR (13) 125
25
0.12
2 0.13
5
0.11
8 0.13
7
0.13
6
0.13
8
0.08
8
0.13
6
0.13
2
0.12
6
0.11
2
0.07
5
0.11
2
0.10
9 0.12
5 0.13
8
0.13
7
0.13
3
0.12
1 0.14
1
0.14
1
0.09
8
0.14
6
0.12
6
0.13
3
0.14
0
0.14
6
0.13
8
0.13
1
0.23
4
0.14
1
0.13
0
0.10
0
€ 0.00
€ 0.05
€ 0.10
€ 0.15
€ 0.20
€ 0.25
€ 0.30
Figure 13: Average wholesale price per minute for intra-EEU roaming voice calls: charges to non-group companies
Wholesale Q4 '10 Wholesale Q4 '11 Wholesale Q4 '12 Price Cap
BoR (13) 125
26
0.11
5 0.12
9
0.12
2 0.14
0
0.13
5
0.12
0
0.07
6
0.13
6
0.12
9
0.11
5
0.08
1
0.05
9
0.11
4
0.09
9
0.07
8
0.13
8
0.11
4 0.13
3
0.10
8
0.14
1
0.12
8
0.09
9
0.13
8
0.08
7
0.13
5
0.12
9
0.13
6
0.10
7 0.11
9
0.25
3
0.10
3
0.11
3
0.10
1
€ 0.00
€ 0.05
€ 0.10
€ 0.15
€ 0.20
€ 0.25
€ 0.30
Figure 14: Average wholesale price per minute for intra-EEU roaming voice calls: charges to non-group companies
Wholesale Q1 '11 Wholesale Q1 '12 Wholesale Q1'13 Price Cap
BoR (13) 125
27
0.46
2
0.39
3
0.27
7
0.25
0
0.24
9
0.24
5
0.24
0
0.22
5
0.21
6
0.22
3
0.22
4
0.21
1
0.21
2
0.19
6
0.19
7
0.18
3
0.18
2
0.16
8
0.17
2
0.15
0
0.14
9
0.12
7
0.12
9
0.11
2
€ 0.00
€ 0.05
€ 0.10
€ 0.15
€ 0.20
€ 0.25
€ 0.30
€ 0.35
€ 0.40
€ 0.45
€ 0.50
Q2 '07 Q3 '07 Q4 '07 Q1 '08 Q2 ''08 Q3 '08 Q4 '08 Q1 '09 Q2 '09 Q3 '09 Q4 '09 Q1 '10 Q2 '10 Q3 '10 Q4 '10 Q1 '11 Q2 '11 Q3 '11 Q4 '11 Q1 '12 Q2 '12 Q3 '12 Q4 '12 Q1 '13
Figure 15: EEA average price per minute for wholesale non-group roaming voice calls (EU only for Q2 2009 - Q1 2010)
Wholesale Regulated cap
BoR (13) 125
28
Surcharge for wholesale voice calls
BoR (13) 125
29
4.72
%
3.43
%
7.95
%
3.66
%
3.27
%
2.21
%
1.43
%
4.02
%
3.23
%
6.63
%
4.06
%
3.82
%
3.48
%
2.97
%
6.38
%
6.24
%
4.27
%
8.61
%
6.62
%
3.06
%
3.19
%
7.20
%
5.48
%
12.2
9%
3.13
%
5.82
%
10.4
3%
2.97
%
24.9
0%
4.40
%
5.21
%
3.25
%
0%
5%
10%
15%
20%
25%
Figure 16: Surcharge as a result of billed minutes for intra-EEA wholesale voice calls (non-group companies)
Q3 2010 Q3 2011 Q3 2012
BoR (13) 125
30
6.08
%
3.14
%
7.61
%
2.70
%
2.97
%
2.43
%
1.04
%
3.98
%
3.67
% 6.
13%
4.09
%
3.79
%
2.56
%
2.25
% 4.
70%
5.61
%
6.86
%
3.59
%
8.45
%
5.49
%
2.88
%
3.12
%
6.96
%
3.66
%
11.6
1%
3.18
% 5.
49%
10.9
7%
2.69
%
24.3
9%
3.91
%
4.80
%
3.14
%
0%
5%
10%
15%
20%
25%
Figure 17: Surcharge as a result of billed minutes for intra-EEA wholesale voice calls
(non-group companies)
Q4 2010 Q4 2011 Q4 2012
BoR (13) 125
31
6.36
%
2.89
%
7.66
%
2.35
% 4.
15%
2.02
%
0.90
%
4.01
%
4.19
%
5.30
%
6.27
%
3.59
%
2.71
%
2.39
% 4.
74%
5.84
%
6.85
%
3.39
%
8.34
%
5.76
%
2.56
%
3.18
%
6.27
%
3.39
%
7.33
%
2.83
% 5.
36%
10.8
4%
2.70
%
22.6
2%
4.12
%
4.84
%
3.21
%
0%
5%
10%
15%
20%
25%
Figure 18: Surcharge as a result of billed minutes for intra-EEA wholesale voice calls
(non-group companies)
Q1 2011 Q1 2012 Q1 2013
BoR (13) 125
32
Percentage of calls made/received
BoR (13) 125
33
869.
562
1175
.806
744.
642
739.
592
918.
915
1224
.255
786.
107
742.
741
916.
728
1223
.508
768.
176
742.
344
898.
038
1104
.456
714.
371
685.
440
326.
293
450.
682
298.
021
277.
434
321.
072
431.
420
315.
012
281.
302
334.
689
437.
869
283.
851
266.
533
303.
775
542.
759
355.
952
348.
890
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q2 2009 Q3 2009 Q4 2009 Q1 2010 Q2 2010 Q3 2010 Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013
Figure 19: EEA percentage of calls made: Eurotariff and alternative tariffs (millions of minute)
calls made - Eurotariff calls made - Non Eurotariff
BoR (13) 125
34
710.
896
962.
986
649.
485
654.
133
805.
291
1047
.815
724.
383
698.
488
849.
243
1122
.781
782.
071
769.
301
912.
922
1144
.586
831.
053
805.
040
333.
576
433.
581
321.
839
304.
611
346.
834
427.
639
340.
081
313.
172
356.
011
433.
584
316.
998
309.
828
338.
529
483.
722
349.
865
333.
689
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q2 2009 Q3 2009 Q4 2009 Q1 2010 Q2 2010 Q3 2010 Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013
Figure 20: EEA percentage of calls received: Eurotariff and alternative tariffs (millions of minutes)
calls received - Eurotariff calls received - non Eurotariff
BoR (13) 125
35
Volumes of retail roaming voice calls
BoR (13) 125
36
116.
480
114.
635
147.
843
84.2
42
198.
000
95.2
40
195.
134
77.5
25
74.2
42
102.
137
82.3
42
151.
841
66.0
39
111.
452
83.5
29
136.
640
203.
402
117.
757
155.
504
120.
876
109.
190
175.
746
76.8
01
125.
267
197.
256
96.6
94
68.5
52 85
.939
83.6
14
91.5
12
101.
240
107.
122
0
50
100
150
200
250
Figure 21: Volumes of intra-EEA roaming calls made in Q3 2012 Index
(Actual minutes, Q3 2008 = 100)
Q3 '10 Q3 '11 Q3 '12
BoR (13) 125
37
Liechtenstein: 0.234 (without based year)
118.
336
86.9
76
155.
931
78.0
34
163.
301
103.
755
216.
221
78.1
09
71.9
62 91
.910
81.5
24
169.
690
91.4
44 11
5.72
6
81.9
47
145.
254
205.
570
122.
922
189.
512
130.
717
114.
961
178.
954
90.1
77
135.
879
208.
052
107.
685
81.2
65
92.3
46
64.6
86 88
.024
101.
263
113.
906
0
50
100
150
200
250
Figure 22: Volumes of intra-EEA roaming calls made in Q4 2012 Index
(Actual minutes, Q4 2008 = 100)
Q4 '10 Q4 '11 Q4 '12
BoR (13) 125
38
Liechtenstein: 0.216 (without based year)
120.
090
117.
753
175.
751
73.5
11
228.
457
90.2
96
163.
904
68.2
62
71.0
45
87.0
52
81.3
51
116.
742
43.8
33
111.
549
65.3
01
136.
375
210.
494
134.
330
171.
038
131.
676
103.
595
182.
853
66.1
27
140.
562
236.
136
101.
070
59.3
87
85.3
61
79.0
40
78.5
60 94.9
84
99.3
28
0
50
100
150
200
250
Figure 23: Volumes of intra-EEA roaming calls made in Q1 2013 Index
(Actual minutes, Q1 2008 = 100)
Q1 '11 Q1 '12 Q1 '13
BoR (13) 125
39
99.8
91 13
2.06
3
309.
857
87.9
75
206.
242
101.
507
192.
862
85.9
38
76.1
58 10
6.24
5
120.
166
213.
292
99.7
22
162.
457
104.
061
232.
068
348.
303
110.
471
187.
495
132.
764
116.
429
285.
175
147.
870
291.
287
244.
527
129.
213
70.1
46 98
.887
93.0
50
99.0
21 12
5.62
5
115.
672
0
50
100
150
200
250
300
350
400
Figure 24: Volumes of intra-EEA roaming calls received in Q3 2012 Index
(Actual minutes, Q3 2008 = 100)
Q3'10 Q3 '11 Q3 '12
BoR (13) 125
40
Liechtenstein: 0.212 (without based year)
101.
221
92.6
23
316.
902
87.9
52
166.
309
109.
368
222.
501
87.4
43
83.6
56
95.1
35
118.
220
224.
694
115.
585 14
9.23
2
100.
967
224.
821
325.
680
111.
217
249.
835
137.
063
120.
658
284.
592
170.
878
319.
449
260.
389
133.
673
83.9
39
103.
123
80.8
30
99.7
86 13
0.01
4
120.
412
0
50
100
150
200
250
300
350
Figure 25: Volumes of intra-EEA roaming calls received in Q4 2012 Index
(Actual minutes, Q4 2008 = 100)
Q4 '10 Q4 '11 Q4 '12
BoR (13) 125
41
Liechtenstein: 0.196 (without based year)
101.
131
115.
342
446.
158
88.5
35
253.
114
98.7
58
183.
222
95.1
97
81.1
14
98.4
71 13
5.68
7
164.
874
69.7
87
193.
019
93.2
71
276.
346
363.
106
117.
521
220.
536
141.
957
110.
566
319.
463
174.
215
370.
482
337.
693
135.
582
70.9
05
98.7
81
82.8
97
97.8
96 13
3.84
1
107.
823
0
50
100
150
200
250
300
350
400
450
500
Figure 26: Volumes of intra-EEA roaming calls received in Q1 2013 Index
(Actual minutes, Q1 2008 = 100)
Q1 '11 Q1 '12 Q1 '13
BoR (13) 125
42
Retail and wholesale prices - outside EEA
BoR (13) 125
43
1.06
9
1.47
8 1.58
2
1.93
3
1.03
0
1.35
4
0.44
1
1.55
3
1.42
5
1.15
2
1.36
0
0.98
5
1.73
8
0.62
9
1.08
5 1.26
5
0.89
2
1.48
9
1.25
6
1.24
8
0.99
2
1.32
1 1.51
8
0.95
9
1.49
1
0.95
3
2.12
5
1.25
9 1.44
9
1.03
1 1.18
8
1.00
2
€ 0.00
€ 0.50
€ 1.00
€ 1.50
€ 2.00
€ 2.50
Figure 27: Average retail price per minute for roaming voice calls made by EEA customers outside EEA
RoW - Calls Made - Q3 '10 RoW - Calls Made - Q3 '11 RoW - Calls Made - Q2 '12
BoR (13) 125
44
1.05
5
1.59
4
1.38
2
1.89
2
1.14
5
1.43
5
0.45
3
1.76
6
1.26
0
1.31
1
1.33
9
1.14
5
1.94
5
0.58
8
1.03
9
1.45
7
0.45
6
1.00
6
1.81
7
1.20
3 1.32
8
1.20
3
1.78
9
1.56
0
1.07
5
1.74
2
1.29
9
2.06
9
1.39
1
1.43
2
1.08
1 1.24
2
1.20
4
€ 0.00
€ 0.50
€ 1.00
€ 1.50
€ 2.00
€ 2.50
Figure 28: Average retail price per minute for roaming voice calls made by EEA customers outside EEA
RoW - Calls Made - Q4 '10 RoW - Calls Made - Q4 '11 RoW - Calls Made - Q2 '12
BoR (13) 125
45
1.04
7
1.65
8
1.52
4
1.91
2
1.12
9
1.44
1
0.45
8
1.61
8
1.45
5
1.27
9
1.21
3
1.12
3
2.03
8
0.54
2
1.14
3
1.48
4
0.39
4
1.01
7
1.76
1
1.15
9
1.34
5
1.18
5
1.53
8
1.58
8
1.10
0
1.81
8
1.31
6
1.93
5
1.31
6 1.38
9
1.11
9
1.26
5
1.18
3
€ 0.00
€ 0.60
€ 1.20
€ 1.80
Figure 29: Average retail price per minute for roaming voice calls made by EEA customers outside EEA
RoW - Calls Made - Q1 '11 RoW - Calls Made - Q1 '12 Row-Calls Made-Q1'13
BoR (13) 125
46
0.51
6
0.80
7
0.71
4
0.35
8
0.63
6
0.84
8
0.25
1
0.79
7
0.56
1
0.21
1
0.64
6
0.20
8
0.82
6
0.45
3 0.55
8
0.25
4 0.39
9 0.53
8
0.81
5
0.85
9
0.58
9
0.44
1
0.50
7
0.50
3 0.68
5
0.37
8
1.77
1
0.57
8
1.18
7
0.64
3
0.44
0 0.59
2
€ 0.00
€ 0.50
€ 1.00
€ 1.50
€ 2.00
€ 2.50
Figure 30: Average retail price per minute roaming voice calls received by EEA customers outside EEA
RoW - Received - Q3 '10 RoW - Received - Q3 '11 RoW - Received - Q2 '12
BoR (13) 125
47
0.52
4
0.82
7
0.72
2
0.36
2
0.79
2
1.08
9
0.25
8
0.88
3
0.47
7
0.26
3
0.60
6
0.22
9
1.07
8
0.28
2 0.44
6
0.25
7
0.04
9
0.38
2
0.68
6
0.72
2
0.96
2
0.78
7
0.48
5
0.52
2
0.41
3
0.82
0
0.51
4
2.00
0
0.83
3
1.29
1
0.70
0
0.49
5
0.77
4
€ 0.00
€ 0.50
€ 1.00
€ 1.50
€ 2.00
€ 2.50
Figure 31: Average retail price per minute roaming voice calls received by EEA customers outside EEA
RoW - Received - Q4 '10 RoW - Received - Q4 '11 RoW - Received - Q2 '12
BoR (13) 125
48
0.51
6
0.80
9
0.75
3
0.36
0
0.82
9
1.13
0
0.26
5
0.85
3
0.59
9
0.23
9
0.55
2
0.22
5
1.05
5
0.31
6
0.46
4
0.25
3
0.03
7
0.40
4
0.64
3 0.73
0
0.98
3
0.76
4
0.46
7 0.55
2
0.52
1
0.81
4
0.51
3
1.80
1
0.83
4
1.20
9
0.82
2
0.50
2
0.75
3
€ 0.00
€ 0.60
€ 1.20
€ 1.80
Figure 32: Average retail price per minute roaming voice calls received by EEA customers outside EEA
RoW - Received - Q1 '11 RoW - Received - Q1 '12 Rows - Received - Q1'13
BoR (13) 125
49
0.62
7
0.58
9 0.65
5 0.71
9
0.66
5
0.63
2
0.68
5
0.61
4 0.68
2
0.58
0
0.59
2
0.59
2
0.56
1
0.56
3
0.54
1
0.71
9
0.70
6
0.55
0
0.51
4
0.44
4
0.44
9
0.45
5
0.42
5
0.39
0
1.35
4
1.28
5
1.45
6
1.32
0
1.44
7
1.33
0 1.44
2
1.42
7
1.33
2
1.27
0 1.33
7
1.36
6
1.31
7
1.29
9 1.39
1
1.33
9
1.27
3
1.24
2
1.28
3
1.28
8
1.25
3
1.18
1 1.24
1
1.26
2
0.68
9
0.66
6
0.79
4
0.72
9 0.79
4
0.72
5 0.79
4
0.83
5
0.73
6
0.67
8
0.70
1
0.72
3
0.71
1
0.74
4 0.81
0
0.62
8
0.59
4
0.54
2
0.57
1
0.54
7
0.51
6
0.44
4 0.50
2
0.50
9
€ 0.00
€ 0.60
€ 1.20
€ 1.80
Q2 '07 Q3 '07 Q4 '07 Q1 '08 Q2 ''08 Q3 '08 Q4 '08 Q1 '09 Q2 '09 Q3 '09 Q4 '09 Q1 '10 Q2 '10 Q3 '10 Q4 '10 Q1 '11 Q2 '11 Q3 '11 Q4 '11 Q1'12 Q2 '12 Q3 '12 Q4 '12 Q1 '13
Figure 33: Average wholesale and retail prices for roaming calls made and received by EEA customers outside EEA (EU only for Q2 2009 - Q1 2010)
wholesale price per billed min - RoW Retail RoW calls made Retail RoW calls received
BoR (13) 125
50
SMS roaming Services Retail prices
BoR (13) 125
51
0.06
8 0.08
6
0.08
5
0.08
5
0.08
8
0.08
3
0.09
1
0.09
0
0.08
8
0.07
7
0.08
6
0.07
1
0.14
2
0.08
5
0.08
8
0.06
6 0.08
6
0.08
6
0.08
4
0.08
7
0.09
3
0.08
6
0.08
7
0.09
0
0.08
7
0.08
8
0.09
0
0.08
1
0.07
6
0.08
3
0.09
4
0.10
5
0.19
2
0.20
0
0.08
9
0.35
0
0.08
8
0.09
0 0.10
6
0.02
7
0.12
5
0.10
3 0.12
3
0.04
9
0.10
1
0.09
0 0.10
5
0.09
3
0.09
5
0.07
7 0.09
2
0.15
7
0.16
1
0.16
6
0.10
8
0.30
4
0.06
9
0.14
9
0.10
5
€ 0.000
€ 0.050
€ 0.100
€ 0.150
€ 0.200
€ 0.250
€ 0.300
€ 0.350
€ 0.400
Figure 34: Average retail price for Euro-SMS and Non Euro-SMS (prepaid + postpaid)
Euro-SMS Q3 '12 Non-Euro-SMS Q3 '12 Euro SMS price cap
BoR (13) 125
52
0.06
9 0.08
6
0.08
5
0.08
5
0.08
9
0.07
5
0.08
7
0.09
0
0.08
6
0.07
7
0.08
2
0.07
2
0.13
1
0.08
3
0.08
9
0.06
7 0.09
0
0.08
6
0.08
6
0.08
3
0.08
5
0.08
8
0.08
6
0.08
8
0.09
0
0.08
7
0.09
1
0.08
8
0.08
0
0.08
2
0.08
4
0.08
9
0.10
1
0.18
9 0.20
6
0.08
9
0.35
0
0.08
4
0.08
8 0.10
6
0.01
9
0.12
2
0.08
7 0.11
4
0.07
9
0.05
0
0.10
2
0.09
0
0.09
1
0.08
8
0.09
4
0.07
7
0.09
0
0.14
5 0.16
2
0.12
5
0.18
3
0.29
5
0.08
2
0.14
6
0.10
0
€ 0.000
€ 0.050
€ 0.100
€ 0.150
€ 0.200
€ 0.250
€ 0.300
€ 0.350
€ 0.400
Figure 35: Average retail price for Euro-SMS and Non Euro-SMS (prepaid + postpaid)
Euro-SMS Q4 '12 Non-Euro-SMS Q4 '12 Euro SMS price cap
BoR (13) 125
53
0.06
7 0.08
5
0.08
5
0.08
6
0.08
8
0.07
5 0.08
8
0.09
0
0.08
6
0.07
7
0.08
3
0.07
2
0.13
7
0.08
2
0.08
7
0.06
6 0.09
0
0.08
8
0.08
5
0.08
3
0.08
5
0.08
5
0.08
6
0.08
8
0.09
0
0.08
7
0.09
1
0.08
7
0.08
0
0.08
3
0.08
4
0.08
6
0.09
7
0.18
9
0.19
7
0.08
9
0.35
0
0.08
5
0.08
8 0.10
6
0.01
6
0.12
0
0.09
6 0.11
6
0.08
0
0.05
5
0.10
3
0.09
1
0.09
1
0.08
9
0.10
1
0.08
0
0.09
0
0.14
1 0.15
9
0.13
2
0.11
3
0.28
6
0.08
9
0.14
7
0.10
0
€ 0.000
€ 0.050
€ 0.100
€ 0.150
€ 0.200
€ 0.250
€ 0.300
€ 0.350
€ 0.400
Figure 36: Average retail price for Euro-SMS and Non Euro-SMS (prepaid + postpaid)
Euro-SMS Q1 '13 Non-Euro-SMS Q1 '13 Euro SMS price cap
BoR (13) 125
54
0.28
5
0.28
2
0.27
7
0.27
4
0.27
5
0.24
5
0.10
3
0.10
7
0.10
2
0.09
9
0.09
9
0.10
1
0.10
4
0.10
2
0.10
4
0.10
4
0.10
3
0.10
3
0.09
1
0.09
1
0.09
1
€ 0.00
€ 0.05
€ 0.10
€ 0.15
€ 0.20
€ 0.25
€ 0.30
Q1'08 Q2'08 Q3'08 Q4'08 Q1'09 Q2'09 Q3'09 Q4'09 Q1'10 Q2'10 Q3'10 Q4'10 Q1'11 Q2'11 Q3'11 Q4'11 Q1'12 Q2'12 Q3'12 Q4'12 Q1'13
Figure 37: Average price per retail SMS (Euro + Non Euro SMS tariffs) (EU only for Q2 2009 - Q1 2010)
Retail SMS Regulated cap
BoR (13) 125
55
Wholesale prices
BoR (13) 125
56
0.03
9
0.03
8
0.03
9
0.04
0
0.03
9
0.03
3
0.03
1 0.03
9
0.03
7
0.03
5
0.03
5
0.03
7
0.03
8
0.03
8
0.03
7
0.04
0
0.03
3 0.04
0
0.03
9
0.04
0
0.03
8
0.03
5
0.03
5 0.03
9
0.03
8
0.03
9
0.04
1
0.03
9
0.07
6
0.03
6
0.03
7
0.03
8
0.03
2
0.02
9
0.03
0
0.02
9
0.02
9
0.02
8
0.02
9
0.02
9
0.03
3
0.02
8
0.02
7
0.02
9
0.02
9
0.03
1
0.02
9
0.03
0
0.02
9
0.03
0
0.03
0
0.03
0
0.02
8
0.02
9
0.02
9
0.03
0
0.03
0
0.03
2
0.03
2
0.02
9
0.11
4
0.03
2
0.03
0
0.02
8
€ 0.00
€ 0.02
€ 0.04
€ 0.06
€ 0.08
€ 0.10
€ 0.12
Figure 38: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies
Wholesale SMS Q3 '11 Wholesale SMS Q3'12 Euro SMS price cap
BoR (13) 125
57
0.04
0
0.03
8
0.03
7
0.04
0
0.03
9
0.03
4
0.02
9
0.03
8
0.03
7
0.03
6
0.03
4
0.03
7
0.03
9
0.03
9
0.03
7
0.03
9
0.03
9
0.04
0
0.03
9
0.03
9
0.03
5
0.03
5
0.03
6
0.03
9
0.03
9
0.03
9
0.03
4 0.03
9
0.08
0
0.03
6
0.03
7
0.03
5
0.03
1
0.02
9
0.03
0
0.02
9
0.02
8
0.02
7
0.02
8
0.02
9
0.03
0
0.02
8
0.02
4 0.02
9
0.03
0
0.03
1
0.02
9
0.03
0
0.03
0
0.02
9
0.03
0
0.03
0
0.03
0
0.02
7
0.02
9
0.02
9
0.03
0
0.02
8
0.03
1 0.03
6
0.02
8
0.07
7
0.03
2
0.03
0
0.02
7
€ 0.00
€ 0.01
€ 0.02
€ 0.03
€ 0.04
€ 0.05
€ 0.06
€ 0.07
€ 0.08
€ 0.09
Figure 39: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies
Wholesale SMS Q4 '11 Wholesale SMS Q4'12 Euro SMS price cap
BoR (13) 125
58
0.03
6
0.03
7
0.03
5 0.04
0
0.03
6
0.03
2
0.04
2
0.03
7
0.03
2
0.03
4
0.03
0 0.03
6
0.03
8
0.03
6
0.03
5 0.04
0
0.03
8
0.03
7
0.03
9
0.03
9
0.03
6
0.03
4
0.03
1 0.03
6
0.03
6
0.03
4 0.03
9
0.03
6
0.07
7
0.03
4
0.03
5
0.03
7
0.02
6
0.02
7
0.03
0
0.02
9
0.02
8
0.02
3 0.02
7
0.02
9
0.02
2 0.02
5
0.02
6 0.03
0
0.02
4 0.02
7 0.03
0
0.03
0
0.02
8
0.02
8
0.03
0
0.02
9
0.02
0
0.03
0
0.02
3 0.02
9
0.02
6
0.02
7
0.02
4
0.02
7
0.08
0
0.02
6
0.02
5
0.02
1
€ 0.00
€ 0.01
€ 0.02
€ 0.03
€ 0.04
€ 0.05
€ 0.06
€ 0.07
€ 0.08
€ 0.09
Figure 40: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies
Wholesale SMS Q1 '12 Wholesale SMS Q1 '13 Euro SMS price cap
BoR (13) 125
59
Percentage of SMS messages
BoR (13) 125
60
1111
.250
603.
732
648.
548
856.
768
1366
.754
753.
739
748.
864
972.
876
1502
.899
803.
684
818.
353
1026
.886
1568
.284
838.
230
812.
291
217.
410
108.
948
110.
821
135.
339
241.
027
155.
308
127.
865
169.
152
252.
966
128.
891
122.
644
152.
294
256.
177
130.
151
131.
948
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q3 2009 Q4 2009 Q1 2010 Q2 2010 Q3 2010 Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013
Figure 41: EEA percentage of SMS messages: Euro SMS and Non Euro SMS (millions of messages)
Euro SMS Non Euro SMS
BoR (13) 125
61
Volumes of retail roaming SMS
BoR (13) 125
62
164.
372
222.
112
172.
935
133.
364
217.
282
128.
785
239.
487
107.
823
275.
834
157.
584
114.
033
186.
037
121.
994
118.
390
130.
604 15
7.35
2 189.
308
191.
061
125.
976
143.
030
121.
003
174.
735
240.
663
257.
075
161.
693
159.
693
88.3
19
146.
821
218.
838
153.
138
163.
680
121.
027
0
40
80
120
160
200
240
280
320
Figure 42: Volumes of retail intra-EEA roaming SMS sent in Q3 2012 Index (Q3 2008 = 100)
Q3 '10 Q3 '11 Q3 '12 Q3'10 EEA Average Q3'11 EEA average Q3'12 EEA average
BoR (13) 125
63
Liechtenstein: 0.095 (without base year)
171.
383
166.
055
163.
735
134.
721
147.
339
131.
172
191.
718
109.
940
237.
230
134.
192
121.
684
182.
012
178.
057
104.
109
145.
749
143.
194
201.
201
191.
318
156.
693
126.
109
129.
668
220.
869
295.
235
267.
668
181.
517
165.
826
81.2
15
182.
719
164.
419
129.
898 15
6.34
3
131.
610
0
40
80
120
160
200
240
280
320
Figure 43: Volumes of retail intra-EEA roaming SMS sent in Q4 2012 Index (Q4 2008 = 100)
Q4 '10 Q4 '11 Q4 '12 Q4'10 EEA Average Q4'11 EEA average Q4'12 EEA average
BoR (13) 125
64
Liechtenstein: 0.083 (without base year)
160.
438
173.
836
127.
543
135.
201
219.
027
141.
532 16
3.45
4
103.
088
257.
840
115.
948
123.
231
134.
884
88.5
80
127.
886
87.5
31
154.
268 18
6.64
1
202.
086
125.
950
132.
485
109.
502
197.
457
271.
419
267.
614
167.
434
162.
472
71.0
62
131.
589
164.
485
125.
219
145.
763
108.
764
0
40
80
120
160
200
240
280
320
Figure 44: Volumes of retail intra-EEA roaming SMS sent in Q1 2013 Index (Q1 2008 = 100)
Q1 '11 Q1 '12 Q1 '13 Q1'11 EEA average Q1'12 EEA average Q1'13 EEA average
BoR (13) 125
65
DATA roaming services Retail prices
BoR (13) 125
66
0.26
4 0.33
7
0.63
1
0.69
6
0.42
1
0.09
4
0.47
4 0.55
2 0.66
2
0.58
7 0.68
5
0.50
5
0.77
0
0.10
1
0.52
2
0.41
5
0.65
7
0.68
0
0.66
3
0.67
5
0.45
8
0.62
4
0.62
2
0.10
6
0.62
9
0.68
7
0.58
8
0.16
3
0.43
5
0.49
9 0.63
0
0.49
6
2.17
0
0.45
1
0.24
4
0.71
0
0.67
2
0.22
4
0.13
2 0.20
3
0.38
7
0.09
6
0.86
1
0.44
3
0.85
7
0.34
8
0.67
7
0.63
5
1.91
1
1.01
2
0.35
0 0.49
6
0.25
1
0.62
5
0.67
8
€ 0.00
€ 0.60
€ 1.20
€ 1.80
Figure 45: Average retail data price per Mb (prepaid+postpaid)
Euro Data Q3 '12 Non Euro Data Q3 '12 Euro Data price cap
BoR (13) 125
67
0.15
8
0.33
1
0.62
8 0.69
8
0.43
7
0.06
3
0.45
1 0.54
4
0.69
2
0.59
6 0.67
5
0.58
2
0.71
8
0.07
4
0.44
8
0.41
5
0.66
0
0.66
4
0.64
5
0.60
4
0.58
9
0.40
4
0.60
8
0.62
1
0.07
2
0.58
5 0.66
7
0.57
5
0.11
9
0.47
0
0.48
2 0.59
4
0.47
2
2.15
1
0.44
8
0.20
4
0.70
9
0.66
2
0.30
6
0.15
5 0.21
8 0.34
3
0.66
7
0.11
5
0.83
2
0.46
2
0.98
3
0.35
1
0.63
2
0.51
0
2.09
4
1.01
1
0.35
2 0.41
8
0.25
7
0.63
2
0.66
7
€ 0.00
€ 0.60
€ 1.20
€ 1.80
Figure 46: Average retail data price per Mb (prepaid+postpaid)
Euro Data Q4 '12 Non Euro Data Q4 '12 Euro Data price cap
BoR (13) 125
68
0.13
5
0.34
2
0.61
1 0.70
0
0.46
3
0.07
5
0.46
0
0.44
7
0.70
0
0.56
9 0.67
0
0.60
2 0.72
2
0.08
3
0.45
8
0.45
0
0.67
9
0.64
2
0.62
8
0.66
8
0.64
4
0.38
9
0.59
9
0.63
2
0.15
6
0.52
7 0.63
6
0.59
1
0.11
1
0.42
2
0.48
2 0.59
7
0.46
5
2.13
6
0.45
3
0.21
4
0.69
5
0.58
7
0.31
2
0.13
6
0.18
0 0.29
9
0.68
2
0.09
1
0.78
2
0.42
5
0.76
4
0.37
2
0.42
9
0.43
7
1.26
6
1.01
5
0.33
3
0.38
7
0.24
6
0.55
4 0.68
2
€ 0.00
€ 0.60
€ 1.20
€ 1.80
Figure 47: Average retail data price per Mb (prepaid+postpaid)
Euro Data Q1 '13 Non Euro Data Q1 '13 Euro Data price cap
BoR (13) 125
69
7.97
8.22
7.35
6.88
6.93
0
6.76
9
6.35
8
6.03
4
6.03
7
5.84
2
5.44
5
5.55
4
4.83
9 5.47
2
5.54
1
3.97
1
4.09
0
4.01
5
3.78
6
3.22
3
3.30
4
3.11
8
6.08
9
5.39
5
4.70
7
3.91
2
3.73
5
3.58
1
3.13
1
2.87
4
2.65
2
2.75
8
2.54
2
2.51
4
2.19
2
2.09
0
1.92
3
1.58
3
1.48
7
1.37
9
1.20
8
0.51
2
0.49
3
0.49
4
0.62
8
0.63
3
0.56
0
€ 0.00
€ 4.00
€ 8.00
€ 12.00
Q4 '07 Q1 '08 Q2 ''08 Q3 '08 Q4 '08 Q1 '09 Q2 '09 Q3 '09 Q4 '09 Q1 '10 Q2 '10 Q3 '10 Q4 '10 Q1 '11 Q2 '11 Q3 '11 Q4 '11 Q1'12 Q2 '12 Q32012
Q42012
Q12013
Figure 48: EEA average price per Mb for retail EU/EEA and RoW data (Eurotariff and Non Eurotariff: prepaid + postpaid)
Retail RoW Non Group retail Data Eurotariff Non Eurotariff
BoR (13) 125
70
Wholesale prices
BoR (13) 125
71
0.11
1
0.10
5
0.17
1
0.18
1 0.21
4
0.08
3
0.18
0
0.15
6
0.10
8
0.09
8
0.09
6
0.11
1
0.22
6
0.08
9
0.09
8
0.15
0
0.13
5
0.13
0
0.07
0
0.08
5
0.16
2
0.09
6 0.11
8
0.19
4
0.15
2
0.09
8 0.12
0
0.29
5
0.11
0
0.07
9 0.10
4
0.10
8
0.10
8
0.16
3
0.17
8 0.19
9
0.08
3
0.17
2
0.14
4
0.10
7
0.09
7
0.08
9 0.10
9
0.19
3
0.08
6
0.10
0
0.15
7
0.13
6
0.12
4
0.05
5 0.08
1
0.12
7
0.09
7 0.11
4
0.19
6
0.14
5
0.10
1
0.10
7
0.35
1
0.10
3
0.07
5 0.09
5 0.12
6
0.09
4
0.16
3
0.16
5
0.15
1
0.07
0
0.15
5
0.13
9
0.06
7
0.07
6 0.10
1
0.11
4
0.17
1
0.07
8
0.08
3
0.16
4
0.12
5
0.10
8
0.05
1
0.06
3
0.13
4
0.06
7
0.11
3
0.18
3
0.14
4
0.07
2
0.08
5
0.08
4
0.06
9
0.07
5
€ 0.00
€ 0.10
€ 0.20
€ 0.30
€ 0.40
€ 0.50
€ 0.60
Figure 49: Average wholesale data price per Mb for intra-EEA: wholesale roaming inbound
Wholesale roaming inbound Q3'12 Wholesale roaming inbound Q4'12 Wholesale roaming inbound Q1'13 Euro Data price cap
BoR (13) 125
72
Percentage of Data service
BoR (13) 125
73
413.
262
228.
993
269.
286
473.
583
378.
746
404.
930
0%
20%
40%
60%
80%
100%
Q3 2012 Q4 2012 Q1 2013
Figure 50: EEA percentage of Data service: Eurotariff and Non Eurotariff
Data services - non Eurotariff Data services - Eurotariff
BoR (13) 125
74
Volumes of retail Data services
BoR (13) 125
75
1044
.233
591.
991
468.
918 71
8.68
5
2896
.039
853.
008
901.
286
413.
820
436.
653
788.
091
566.
786
984.
446
699.
579
528.
844
1018
.809
551.
210
627.
521 83
0.53
7
385.
214
2326
.731
1362
.158
513.
026
600.
268
1274
.682
966.
300
298.
570
443.
915
513.
122
1514
.979
820.
990
811.
535
1349
.751
0
600
1,200
1,800
2,400
3,000
Figure 51: Volumes of retail data in Q3 2012 Index, prepaid + postpaid (Q3 2008 = 100)
Q3 '10 Q3 '11 Q3 '12 Q3'10 EEA Average Q3'11 EEA average Q3'12 EEA average
BoR (13) 125
76
Liechtenstein: 96.278 (without base year)
1226
.334
371.
787
416.
819
482.
848
1345
.043
598.
477
915.
953
344.
633 53
5.85
9
673.
552
716.
428
570.
358
406.
190
347.
693
682.
069
442.
987 62
6.25
4 867.
859
452.
123
1263
.408
1231
.231
428.
008 65
3.07
5
1593
.120
723.
565
331.
212
343.
331
461.
392
2556
.221
774.
397
647.
423
1198
.389
0
600
1,200
1,800
2,400
Figure 52: Volumes of retail data in Q4 2012 Index, prepaid + postpaid (Q4 2008 = 100)
Q4 '10 Q4 '11 Q4 '12 Q4'10 EEA Average Q4'11 EEA average Q4'12 EEA average
BoR (13) 1
77
Liechtenstein: 107.061 (without base year)
2718
.858
697.
114
623.
804
684.
356
3636
.174
1456
.182
620.
711
602.
278
528.
063
1091
.047
1156
.232
900.
413
1353
.689
868.
825
1316
.644
730.
869
606.
954
1693
.954
923.
417
2425
.399
2179
.933
660.
623
735.
978
2170
.393
2164
.407
429.
467
670.
673
848.
908
2325
.562
1333
.253
1218
.809
2165
.462
0
600
1,200
1,800
2,400
3,000
3,600
Figure 53: Volumes of retail data in Q1 2013 Index, prepaid + postpaid (Q1 2008 = 100)
Q1 '11 Q1 '12 Q1 '13 Q1'11 EEA average Q1'12 EEA average Q1'13 EEA average
BoR (13) 1
78
List of respondents
Below are the operators that provided data for the period 1 July 2012 – 31 March 2013: Austria A1 Telekom Austria T-Mobile Austria Orange Austria Hutchison 3G Austria Yesss! Belgium Belgacom Mobile KPN Group Belgium (Base) Mobistar Bulgaria Bulgarian Telecommunication Company AD (Vivacom) Cosmo Bulgaria Mobile EAD Mobiltel EAD Cyprus Cytamobile-Vodafone MTN Cyprus Ltd Czech Republic Telefónica Czech Republic T-Mobile Czech Republic Vodafone Czech Republic Denmark Hi3G Denmark TDC Telenor TeliaDanmark Estonia AS EMT Elisa Eesti AS OÜ Top Connect ProGroup Holding OÜ TELE 2 Eesti AS
Finland AlandsMobiltelefonAb DNA Ltd Elisa Corporation TeliaSonera Finland Oyj France Bouygues Telecom Orange Caraïbe Orange France Free Mobile Germany E-Plus Mobilfunk GmbH &Co. KG Telefónica Germany GmbH & Co. OHG Telekom Deutschland GmbH Vodafone D2 GmbH Greece COSMOTE Mobile Vodafone Panafon S.A. Wind HellasTelecommunications S.A. Hungary Telenor MagyarországZrt T-Mobile Vodafone MagyarországZrt Iceland Nova Síminn hf. Vodafone Iceland Ireland Eircom Limited/E Mobile Hutchison 3G Ireland Limited Meteor Mobile Communications Limited Telefónica Ireland Limited/(O2) Tesco Mobile Ireland Limited Vodafone Ireland Limited
BoR (13) 125
79
Italy Carrefour Italia Mobile Coop Voce Fastweb H3G Italia Noverca Italia Poste Mobile Telecom Italia Tiscali Italia Vodafone Omnitel WindTelecomunicazioni Latvia Bite Latvia LatvijasMobilaisTelefons Tele2 Liechtenstein Mobilkom (Liechtenstein) AG Orange (Liechtenstein) AG Telecom Liechtenstein AG Lithuania BitėLietuva Eurocom Omnitel Tele2 Teledema Malta Melita Mobile Ltd Mobisle Communications Ltd (GO Mobile) RedtouchFone Ltd Vodafone Malta Ltd YOM Netherlands KPN B.V. Lebara B.V. Lycamobile Distribution Ltd Tele2 Netherlands B.V. T-Mobile Netherlands B.V. Vodafone Libertel B.V. Norway Telenor TeliaSonera Norge Network Norway
Tele2 MyCall Ventelo OneCall Poland CenterNet S.A. P4 Sp. z.o.o. Polkomtel S.A. PTC Sp. z.o.o. PTK Centertel Sp. z.o.o. Portugal CTT – Correios de Portugal, S.A OPTIMUS – Comunicações, S.A TMN - TelecomunicaçõesMóveisNacionais, SA Vodafone Portugal - ComunicaçõesPessoais, SA ZON TV Cabo Portugal, S.A. LycaMobile Portugal Lda Mundio Mobile (Portugal) Limited Romania Cosmote RMT Orange Romania RCS&RDS Vodafone Romania Slovak Republic TelefónicaSlovakia Orange Slovensko Slovak Telekom Slovenia Debiteld.d. IZI mobild.d. Mobiteld.d. Si.mobild.d. T-2 d.o.o. Tušmobild.o.o. Spain Euskaltel Orange TelefónicaMóviles de España Vodafone Yoigo
BoR (13) 125
80
Sweden Hi3G Access AB Tele2 Sverige AB Telenor Sverige AB TeliaSonera AB Switzerland Orange Communications AG Sunrise Communications AG Swisscom (Schweiz) AG United Kingdom 3 UK O2 UK Everything Everywhere Vodafone UK Tesco Mobile Virgin Mobil
