International SOS Membership

Helping you manage your travellers’ health & security risks

Agenda

Who is International SOSPre-departureDuring travel or assignmentEmergenciesQ&A - learn more about how your membership can assist you

International SOS MembershipManaging your travel risks

Pre Incident Incident

Post Incident

Pre IncidentIncident

Post Incident

Global InfrastructureA network that works for you

• 27 alarm centres• 32 clinics• > 1 million cases• 16,000+ medical

evacuations• Global information

centre• 6 regional security

centres• 90+ languages

supported• 68,000+ certified

providers• 50+ million bookings

annually

•24/7 advice and assistance through 27 Alarm Centres – medical, security and general travel

•Access to online country guides; providing medical information on destinations, recommending vaccinations, food and water precautions and an overview of the standard of health care

•Access to online security information; country background briefs, terrorism and violent crime, natural disaster, driving safety tips, rule of law and more

•Subscribe online to automated medical & security alerts

•24/7 pre trip advice from medical and security specialists on health and safety concerns and vaccination advice

•24/7 advice and assistance through 27 Alarm Centres – medical, security and general travel

•Medical and security information through online country and city guides, security forecasts

•Auto medical and security email alerts while travelling

•Access to developed standard medical care through 32 International SOS clinics

•Referrals to qualified network of medical and logistical assistance providers

•Access to emergency medical records

•General and emergency medical assistance

•24/7 decision and crisis management support

•Activation of Crisis Centre

•Deployment of International SOS staff on site for emergencies and emerging situations

•Help to identify all employees in affected locations

•End to end operational and logistical management of medical or security evacuations stages

•Hospitalisation and medical monitoring

•Liaising with family and employer

•Follow through and return to work assistance

International SOS Membership

Pre-departure Travel or Assignment Emergency

Prepare. Educate. Acknowledge. Assist. Inform. Advise. Recommend. Act.

Helping you manage your travel risks

•24/7 advice and assistance through 27 Alarm Centres – medical, security and general travel

•Access to online country guides; providing medical information on destinations, recommending vaccinations, food and water precautions and an overview of the standard of health care

•Access to online security information; country background briefs, terrorism and violent crime, natural disaster, driving safety tips, rule of law and more

•Subscribe online to automated medical & security alerts

•24/ 7 pre trip advice from medical and security specialists on health and safety concerns and vaccination advice

International SOS MembershipBefore you leave, prepare yourself

Pre-departure

Prepare. Educate. Acknowledge.

Be aware of your risk exposure

Higher

Standard ofmedical carein country

Prevalence of serious infectious diseases

Lower

HigherLower

Pre-departure

Prepare. Educate. Acknowledge.

Be aware of your risk exposurePre-departure

Prepare. Educate. Acknowledge.

Low Moderate High Extreme

Frequent traveller(>4 trips a year)

Visit website and sign up for email alerts

Visit website and sign up for email alerts

Call Alarm Centre for a travel brief, visit website and sign up for email alerts

Call Alarm Centre for a travel brief, visit website and sign up for email alerts

Infrequent traveller(<4 trips a Year)

Visit website and sign up for email alerts

Call Alarm Centre for a travel brief, visit website and sign up for email alerts

Call Alarm Centre for a travel brief, visit website and sign up for email alerts

Call Alarm Centre for a travel brief, visit website and sign up for email alerts

Before you leave, prepare yourself

Does your destination have high medical or security risks?Is your destination in a remote area? Are there multiple destinations on your trip? Are you currently taking medication or have a health issue? Have you ever been to this destination before? Do you speak the local language? Is there an active medical or security alert on your destination or on a leg of your journey?

International SOS MembershipPrepare yourself before travel

Pre-departure

Prepare. Educate. Acknowledge.

www.internationalsos.com

International SOS MembershipPrepare yourself before travel

Pre-departure

Prepare. Educate. Acknowledge.

International SOS MembershipPrepare yourself before travel

Pre-departure

Prepare. Educate. Acknowledge.

Find out about:

Medical AlertsPre trip medical adviceVaccinationsMedical Risk RatingEmergency contact numbersCultural tipsVoltage and plug informationWeather

International SOS MembershipPrepare yourself before travel

Pre-departure

Prepare. Educate. Acknowledge.

Sign up for:

Medical AlertsSecurity AlertsAlerts specific to your travel itinerary

International SOS MembershipPrepare yourself before travel

Pre-departure

Prepare. Educate. Acknowledge

International SOS MembershipPrepare yourself before travel

Pre-departure

Prepare. Educate. Acknowledge.

Still have questions or heading to a high-risk destination?

Call the Alarm Centre for a pre-travel brief

Some examples of what is covered in a travel brief:

• Extreme weather • Problems with road and rail infrastructure, like washed away roads, traffic jams, poor

infrastructure • Threats of strikes from airlines, and other industrial action • Disease outbreaks • Potential problems or limitations of the medical infrastructure, such as lack of medication • Threats of terrorism, such as whether westerners or western companies will be targeted • Heightened security at check points, like at airports or train stations, due to increase threats

Member Tips:Always carry your membership card in your wallet.You can call us reverse charges, if necessary.Add International SOS to your mobile phone contact list along with your membership number.

Call us anytime, anywhere at any of our AlarmCenters around the world

Save our Alarm Centre number to your mobile now:

Sydney + 61 2 9372 2468

Singapore + 65 6338 7800

Sydney +61 2 9372 2468 Singapore +65 6338 7800Philadelphia +1 215 942 8226 London +44 20 8762 8008

Client Name Membership Type Membership Number

International SOS MembershipPrepare yourself before travel

Pre-departure

Prepare. Educate. Acknowledge.

Membership App The Membership App for BlackBerry and iPhone is coming soon for all comprehensive membership clients!

Benefits of the Membership App

• Access your membership easily and read our latest travel security and medical advice wherever you are.

• Electronic copy of your membership card

• One-click dial to connect you nearest alarm centre when assistance is needed, easy access to International SOS in case of an emergency.

• Access to the current medical and security updates in your current location

Membership app for the iPhone and Android phones is underdevelopment

International SOS MembershipYour pre-departure medical & security checklist

Pre-departure

Prepare. Educate. Acknowledge.

To DoVisit the International website www.internationalsos.comand review destination medical & security information

Review the vaccinations I require for my destination

Sign up for email alerts

Call the International SOS Alarm Centre for a travel brief

Have an International SOS membership card in my wallet

Program the International SOS Alarm Centre number into my mobile phone

• 24/7 advice and assistance through 27 Alarm Centres – medical, security and general travel

• Medical & security information through online country and city guides, security forecasts

• Automatic medical and security email alerts while travelling

• Access to developed standard medical care through 32 International SOS clinics

• Referrals to qualified network of medical and logistical assistance providers

• Access to emergency medical records

• General & emergency medical assistance

International SOS Membership Travel or Assignment

Assist. Inform.Helping you manage your travel risks

Hotel Referral

Directions

Doctor ReferralLost Wallet

Travel-related infections

ThreatsTooth Ache

Can I drink the water?

Flu

Lost WalletCoups

Civil Unrest

Routine issues

Extreme Weather

Can I use the local taxis?

Typhoid Fever

DiarrheaAir Quality

Rural Isolation

Language and cultural barriers

Vehicle AccidentsAirline Delays

Common Travel ProblemsImmigration & Visas

Medical Illness

International SOS MembershipAssist. Inform.

Travel or AssignmentHelping you manage your travel risks

• 24/7 decision and crisis management support

• Activation of Crisis Centre

• Deployment of International SOS staff on site for emergencies and emerging situations

• Help to identify all employees in affected locations

• End to end operational and logistical management of medical or security evacuations stages

• Hospitalisation and medical monitoring

• Liaising with family and employer

• Follow through and return to work assistance

International SOS Membership Emergency

Advise. Recommend. Act.Helping you manage your travel risks

International SOS Membership Emergency

Advise. Recommend. Act.Helping you manage your travel risks

If the “unthinkable” happens, we:

• Arrange an ambulance • Pay medical fees when approved • Monitor your condition and give advice • Evacuate you to a center of medical excellence • Evacuate you to a safe area • Help with your family • Handle logistics associated with fatalities